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"Great time at this hotel it is nice and quiet in a very secure environment .ok people say that it is a little far from the beach ,it take about 15 min ... " More

By Martine. Super grandma on Tue 25 Feb 2014

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Double Room Premium with Terrace

Bed Count 2 Full Beds Maximum Occupancy 2 Max

Family Room (3 Adults and 1 child)

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Communicating Double Rooms 5 adults + 1 child

Bed Count 2 Full Beds Maximum Occupancy 6 Max

Communicating Double Rooms 2 adults + 3 child

Bed Count 1 Queen Bed Maximum Occupancy 5 Max

Family Room (2 Adults and 2 children)

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Family Room (3 Adults)

Bed Count 2 Full Beds Maximum Occupancy 3 Max

Hotel Description

During your stay at Eurostars Hacienda Vista Real Hotel, you're just a quick walk from Playacar Golf Club. You'll find features such as free WiFi in public areas and free self-parking, plus an outdoor pool.

  • Free WiFi
  • Free self-parking
  • Enjoy drinks at the swim-up bar
  • Take a swim in the outdoor pool
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • 10 minutes by foot from Playacar Golf Club and a 4-minute drive from Quinta Avenida
  • Airport shuttle service available for a fee

Eurostars Hacienda Vista Real Hotel ratings based on 7 Verified Reviews

Review Summary
3.3 out of 5 3.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 3.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Eurostars Hacienda Vista Real Hotel

Couples (5) Family (1) Friends (1)
4 out of 5

Fantastic holiday for couples

Great time at this hotel it is nice and quiet in a very secure environment .ok people say that it is a little far from the beach ,it take about 15 minutes and it is a beautiful walk or you hire a bike from them and it's a 2 minutes ride to the beach which is a good exercise and they have special path for bikes.The hotel was very clean , the beds were perfect .if there was a problem in your room they dealt with it there and then ,they upgraded us Because the clim was not working well enough then the new room was just amazing .we have stayed in some of the best hotels in the area but we found this one the best because it was nice and quiet and yet very near playa del carmen town.we found our room always cleaned when we came back every day no matter what time we came back .In the hotels all inclusive you often find your room cleaned late when you come back or sometimes they turn your door sign to do not disturb so you are left with a room uncleaned So for us we really enjoyed our month holiday .we are ready to go back in about 3 months time

Posted by on 25 Feb 2014

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5 out of 5
Mukavan rauhallinen, siisti paikka sopivan matkan päässä keskustan hälinästä.

Posted by on 5 Feb 2020

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2 out of 5

Buitern een goed ontbijt heeft het hotel niet veel te bieden

Gedurende de ganse periode (9 nachten) werd het bedlinnen niet vervangen. De Ambassador suite ziet er op foto zeer mooi uit maar is in realiteit heel ongezellig. De keuken is er maar kan niet gebruikt worden door gebrek aan uitrusting. De airco heeft geen functie ontvochtigen waardoor alles in de kamer vochtig wordt ook de kleren in de kast. Kortom het hotel is uitgeleefd

Posted by on 28 Nov 2015

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4 out of 5

Tolles Preis-Leistungsverhältnis

Wir haben uns sehr wohl gefühlt und das personal war unglaublich freundlich und zuvorkommend.

Posted by on 30 Jul 2015

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3 out of 5

Melkein viis

Hotellin henkilökunta on erittäin ystävällistä ja palvelu pelaa. Toki allasosallasosastolla sai joskus venailla henkilökuntaa, liekö alimitoitettu lukumäärä henkilökunnan osalta. Aamupala kattava, ihan hyvä. Ympäristö kivan rauhallinen verrattuna PCD :hen yleensä. Huoneet siistejä joka päivä. rahalle vastinetta!

Posted by on 10 Apr 2015

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2 out of 5

kuuma huone

ilmastointilaita ei toiminut,poreallas ei tominut,huono äänieristys,vedet poikki aika usein ja henkilökunta hyppäsi vähän väliä huoneessa,jopa omalla ovikortilla klo 21.30. aamupala hyvä ja riittävästi,siisti hotelli.

Posted by on 10 Apr 2015

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3 out of 5

area good, room not so

Our room was in the back and in the same spot were housekeeping storage and they walk there all the time and keep noise. once they washed the hallway and all the dirty water came under the door to our room, nice! the room has only one big window and its on the hallway wall and the class was that you wont see through it. the room was dark and we felt like we were in the cellar or something. nice thing was that the bed was comfy and aircondition worked really well and quiet. also staff was really nice and helpfull and the poolarea was good. Maybe we felt the room so important thing because we were 3 days sick and had to spent all the time there. Room was still very clean and so. Breakfast was ok, but not very good.

Posted by on 1 Feb 2014

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Property Features

As a guest of Eurostars Hacienda Vista Real Hotel, you'll find an outdoor pool, a terrace, and tour/ticket assistance. WiFi is free in public spaces. You can enjoy a drink at the swim-up bar. Eurostars Hacienda Vista Real Hotel also features a garden, concierge services, and laundry facilities. Self parking is free. This 3.5-star Playa del Carmen hotel is smoke free.

  • 77 guestrooms or units
  • 3 levels
  • 2 buildings
  • Built in 2004
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Terrace
  • Garden
  • No smoking on site
  • Water dispenser
  • Swim-up bar

Family Friendly Amenities

  • Number of outdoor pools - 1
  • Free WiFi
  • Soundproofed rooms
  • Snack bar/deli
  • Laundry facilities

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Property shuttles: Airport shuttle
  • Parking: Free self parking

Room Amenities

Eurostars Hacienda Vista Real Hotel offers 77 air-conditioned accommodations with a safe and a hairdryer. LED televisions are featured in guestrooms. Bathrooms include baths or showers and complimentary toiletries. This Playa del Carmen hotel provides complimentary wireless Internet access. Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

  • In-room dining
  • LED television
  • Bath or shower
  • Housekeeping (daily)
  • Hairdryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Sound-insulated rooms
  • Air conditioning
  • Connecting rooms available
  • Change of towels (on request)
  • Change of bedsheets (on request)

Food & Drink

Room service is available.

Nearby Activities

Recreational amenities at the hotel include an outdoor pool.

  • Golfing nearby

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Upper floors accessible by stairs only
  • Well-lit path to entrance

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

To make arrangements for check-in, please contact the property at least 48 hours before arrival using the information on the booking confirmation. If you are planning to arrive after 5:00 PM, please contact the property in advance using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival.

To arrange for check-in, guests must contact the property at least 48 hours prior to arrival using the information on the booking confirmation. Guests arriving after 5:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Pet Policy

  • Pets and service animals are not allowed at Eurostars Hacienda Vista Real Hotel

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards and cash

Cashless transactions are available

Safety features at this property include a fire extinguisher and a first aid kit

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, debit cards and cash. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector and a first aid kit in all accommodation. Cashless payment methods are available for all transactions.

  • Sustainability/community reinvestment (10% revenue or more)
  • Guest education on local ecosystems and culture
  • Comprehensive food waste policy
  • Cashless transactions are available
  • Comprehensive recycling policy
  • Contactless check-out is not available
  • Water dispenser use by guests actively encouraged
  • Mobile key entry is not available
  • Staffed front desk
  • Contactless check-in is not available
  • No rollaway/extra beds available
  • Carbon monoxide detector
  • No lifts
  • Smoke detector
  • Service animals not allowed
  • Debit cards

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: USD 1.96 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Eurostars Hacienda
  • Eurostars Hacienda Vista Real
  • Eurostars Hacienda Vista Real Hotel
  • Eurostars Hacienda Vista Real Hotel Playa del Carmen
  • Eurostars Hacienda Vista Real Playa del Carmen
  • Eurostars Vista Real
  • Hacienda Vista Real
  • Hacienda Vista Real Hotel
  • Hotel Eurostars Hacienda Vista Real
  • Hotel Hacienda Vista Real

You should know

  • Pool access available from 7 AM to 5:00 PM
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.
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