2/10 Terrible
Ina
Travelled with family
21 Oct 2024
Disliked: Property conditions & facilities
This is a beautiful location and the lobby areas are lovely, however this was my second stay at the hotel this year and I specifically asked on the second stay to please be placed in a room which was easily accessible and not to far a walk, as I had my elderly father with me who cannot manage several stairs and a very long walk so we needed to be fairly near the lift. I also asked not to be in a room that smells of tobacco and smoke, as we had this problem the first time, as well as being very far from the lofts. Unfortunately we were again placed so far, it was the further room from the lifts possible and again I didn’t get a wink of sleep due to the tobacco smell in the room. So unfortunate for a beautiful hotel. This was a bad experience for us and the staff were not able to help with allocating an alternative room. I am travelling to Oxford again twice next month but will be trying a different hotel.