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 Newcastle-upon-Tyne •1 Room
 Newcastle-upon-Tyne • 1 Room
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The Roker Hotel, BW Premier Collection

4-star property
Roker Terrace, Sunderland, England (01) 562 1066
Choose Dates
3.2 out of 5
See all 6 ebookers Reviews

"Stay was fine, only disappointment was that when I booked the room it said there would be a beach view/sea view. That was not the case from room 109. " More

By a verified traveller on Sat 12 Oct 2019

Points Of Interest

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Standard Room, Multiple Beds, Non Smoking

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Junior Suite, 1 King Bed, Non Smoking, Jetted Tub

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room, 1 Double Bed, Non Smoking (Cozy Room;Small Room)

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Standard Room, 1 Double Bed, Non Smoking

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Standard Room, 2 Single Beds, Non Smoking

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

Executive Room, 1 Double Bed, Non Smoking

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Hotel Description

Our customers tell us that they can't get enough of the helpful staff at The Roker Hotel, BW Premier Collection. During your stay, you'll be within walking distance of Whitburn Sands. You'll find features such as free WiFi in public areas and free self-parking, plus 3 restaurants.

  • Free WiFi
  • Free self-parking
  • Options for a bite to eat or a relaxing drink include 3 restaurants, a coffee shop and a bar/lounge
  • Cooked-to-order breakfast served daily for a fee
  • Services include dry cleaning/laundry, luggage storage and wedding services
  • Guests have great things to say about the clean guestrooms and the helpful staff
  • Within a 15-minute walk of Whitburn Sands and National Glass Centre

The Roker Hotel, BW Premier Collection ratings based on 6 Verified Reviews

Review Summary
3.2 out of 5 3.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 3.0 out of 5.0

Guest reviews for The Roker Hotel, BW Premier Collection

Everyone (3) Family (2)
4 out of 5
Stay was fine, only disappointment was that when I booked the room it said there would be a beach view/sea view. That was not the case from room 109.

Posted by on 12 Oct 2019

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1 out of 5
Mattress had collapsed at one side. Most uncomfortable night ever. Mentioned to staff but no action taken.

Posted by on 13 Aug 2019

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4 out of 5
Lovely hotel and staff, unfortunately the room had heating on which you could not turn off which made for uncomfortable sleeping

Posted by on 2 Jul 2019

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5 out of 5
Outstanding value for money; the rooms are spacious, elegent, homely and inviting. Would stay here again in an instant.

Posted by on 7 Dec 2018

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2 out of 5

Room access difficult and no bellmen.

Cons: Information on accessibility for the elderly or mobility impaired. Bellmen.
Location: Close to beach.
I was given a room on the first floor but this required climbing a flight of stairs, opening a door, walking a narrow corridor, opening another door, descending a flight of stairs, another door to open opening to an extremely narrow set of stairs, at the bottom of which was my room. I had to balance my luggage on the narrow stairs not an easy feat. The room was small but clean, but looked out onto an alley and was quite dark. The next morning I had to repeat the process in reverse. Being over 70 years old this was not a good experience. The staff that I met were pleasant but there was no bellmen so guests are left to there own devices. The free wi fi did not work in the room so I had to sit in the small but extremely busy lobby to access the internet, but lost connection often and had to reconnec every few minutes.

Posted by , from NYC on 18 Oct 2017

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3 out of 5

Okay Stay

Pros: Handy for where I needed to be on a business trip.
Cons: Management should tell staff not to stand outside bedrooms chatting at times when people will be sleeping.
Booked for one night for a business trip. First room was in the basement and wasn't suitable. I asked to move rooms and was given one overlooking a flat roof. In the early hours of the morning I could hear some noise and people talking. Assume it was the night staff but it's not very considerate of them to stand outside chatting near bedrooms. Breakfast was nice.

Posted by , from Hull on 19 Mar 2017

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About the The Roker Hotel, BW Premier Collection

Location Roker Terrace, Sunderland, England SR6 9ND

Renovations + Closures

The following facilities are closed seasonally each year. They will be closed from 25 December to 26 December:

  • Dining venue
  • Meeting facilities

The following facilities are closed for New Year's Eve:

  • Bar/lounge
  • Dining venue

The following facilities are closed on Sunday:

  • Restaurant

Property Features

There are 3 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. There are 2 meeting rooms available. A terrace, multilingual staff, and coffee/tea in common area are also featured at the eco-certified The Roker Hotel, BW Premier Collection. Self parking is free.

  • 43 guestrooms or units
  • 3 levels
  • 3 dining venues
  • Deli
  • Conference centre
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Wedding services available
  • Terrace
  • Newspapers in lobby (free)
  • Lift
  • Bar or lounge

Family Friendly Amenities

  • Free WiFi
  • Snack bar/deli
  • Laundry facilities

Internet

Available in all rooms: Free WiFi , High-speed internet access

Available in some public areas: Free WiFi , Internet access in public areas - high speed

Parking

Free self parking

Transport

  • Train station: St. Peter's Station (2.1 km / 1.3 mi)
  • Parking: Free self parking

Room Amenities

The Roker Hotel, BW Premier Collection offers 43 accommodations with a hairdryer and free toiletries. Each accommodation is individually furnished and decorated. LCD televisions are featured in guestrooms. Bathrooms include a combined bath/shower unit with a rainfall showerhead and a hydromassage showerhead. Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs and telephones. Housekeeping is offered on a daily basis and an iron/ironing board can be requested. Housekeeping is provided on request.

  • In-room dining (limited hours)
  • LCD television
  • Electric kettle
  • Combined shower/bath
  • Hydromassage showerhead
  • Housekeeping (daily)
  • Hairdryer
  • Toiletries (free)
  • Telephone
  • Iron and ironing board available
  • Desk
  • Heating
  • Ensuite bathroom
  • Unique furnishings
  • Unique decor
  • Free tea bags/instant coffee
  • Wardrobe or cupboard
  • Desk chair

Food & Drink

For a fee, guests can enjoy a cooked-to-order breakfast daily from 7:00 AM to 9:30 AM.

The Roker Hotel, BW Premier Collection has 3 restaurants serving lunch and dinner.

Poetic License – This cocktail bar overlooks the ocean and specialises in soul food. A children's menu is available. Open selected days.

Let There Be Crumbs – This café overlooks the ocean. Open daily.

Room service (during limited hours) is available.

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Wheelchair accessible parking
  • Wheelchair-accessible path to lift
  • Well-lit path to entrance
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Guests might experience some noise from the bar located downstairs.

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards and debit cards; cash is not accepted

Cashless transactions are available

Noise-free guestrooms cannot be guaranteed

This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express and debit cards. Cash is not accepted. Noise-free guestrooms cannot be guaranteed. Cashless payment methods are available for all transactions. This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western) guidelines.

  • Noise-free rooms not guaranteed
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Mobile key entry is not available
  • Staffed front desk
  • Contactless check-in is available
  • No rollaway/extra beds available
  • No cots (infant beds) available
  • Property follows a brand or regulatory agency's sanitisation guidelines We Care Clean (Best Western)
  • Cashless transactions are available
  • Debit cards
  • Contactless check-out is available

Fees

Guests will be asked to pay the following charges at the property:

  • A damage deposit of GBP 50 will be collected before check-in.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: from approximately GBP 12.95 per person
  • Early check-in is available for a fee (subject to availability)
  • Late check-in fee for check-in between 11:00 AM and 1:00 PM
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Best Western Roker Hotel Sunderland
  • Roker Hotel BW Premier Collection
  • Best Western Roker Sunderland
  • Best Western Roker
  • Roker Hotel Sunderland
  • Best Western Sunderland
  • Roker BW Premier Collection
  • Best Western Roker Hotel
  • The Roker Hotel BW Premier Collection
  • The Roker Hotel, BW Premier Collection Hotel
  • The Roker Hotel, BW Premier Collection Sunderland
  • The Roker Hotel, BW Premier Collection Hotel Sunderland

You should know

  • Registered guests are the only ones allowed to be in guestrooms.

Awards & Affiliations

Eco-certified property

This property participates in Green Tourism Programme – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

  • Green Tourism Programme

National Rating

This establishment has received its official star rating from VisitEngland, the National Tourist Board for England.

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.