The Roker Hotel, BW Premier Collection

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VIP Access

Choose dates to view prices

Dates

January 2025

February 2025

Cocktail bar, ocean views, open selected days

Individually decorated, individually furnished, desk, laptop workspace

Overview
Rooms
Location
Policies

Very good

Popular amenities

Bar

24/7 front desk

Room service

Laundry

Explore the area

Roker Terrace, Sunderland, England, SR6 9ND

Whitburn Sands
‪13 min walk‬
Stadium of Light
‪4 min drive‬
Sunderland Empire
‪4 min drive‬
Newcastle (NCL-Newcastle Intl.)
‪31 min drive‬

Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.

Expect exceptional service
Extra savings and perks for BONUS+ members

Learn more about VIP Access

Room options

Standard Room, Multiple Beds, Non Smoking

25 sq m
Sleeps 2
1 Double Bed and 1 Twin Bed

Junior Suite, 1 King Bed, Non Smoking, Jetted Tub

30 sq m
Sleeps 2
1 King Bed

Executive Room, 1 Double Bed, Non Smoking

Wonderful

20 sq m
Sleeps 2
1 Double Bed

Standard Room, 1 Single Bed, Non Smoking

15 sq m
Sleeps 1
1 Twin Bed

Standard Room, 1 Double Bed, Non Smoking

Good

25 sq m
Sleeps 2
1 Double Bed

Standard Room, 2 Single Beds, Non Smoking

Good

25 sq m
Sleeps 2
2 Twin Beds

Standard Room, 1 Double Bed, Non Smoking (Cozy Room;Small Room)

Wonderful

25 sq m
Sleeps 2
1 Double Bed

Similar properties

Pool

Pet-friendly

Parking included

Free WiFi

for 1 room

includes taxes & fees

1 Feb - 2 Feb

About this property

Eco-certified Sunderland hotel in Roker with 3 restaurants

This smoke-free hotel features 3 restaurants, a bar/lounge, and a snack bar/deli. Free WiFi in public areas and free self parking are also provided. Other amenities include a conference center, a coffee shop/cafe, and coffee/tea in a common area. Housekeeping is available on request.

The Roker Hotel, BW Premier Collection offers 43 accommodations with hair dryers and complimentary toiletries. Each accommodation is individually furnished and decorated. LCD televisions are featured in guestrooms. Bathrooms include shower/tub combinations with rainfall showerheads and hydromassage showerheads.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs, and phones. Housekeeping is offered on request and irons/ironing boards can be requested.

Our customers tell us they can't get enough of the helpful staff at The Roker Hotel, BW Premier Collection. During your stay, you'll be within walking distance of Whitburn Sands. You'll find features like free WiFi in public areas and free self parking, plus 3 restaurants.

Free WiFi
Free self parking
Options for a bite to eat or a relaxing drink include 3 restaurants, a coffee shop, and a bar/lounge
Cooked-to-order breakfast served daily for a fee
Services include dry cleaning/laundry, luggage storage, and wedding services
Guests have great things to say about the clean accommodations and the helpful staff
13 minutes by foot from Whitburn Sands and a 3-minute drive from Monkwearmouth Station Museum

There are 3 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. There are 2 meeting rooms available. A terrace, multilingual staff, and coffee/tea in a common area are also featured at the eco-certified The Roker Hotel, BW Premier Collection. Free self parking is available.

This 4-star Sunderland hotel is smoke free.

For a fee, guests can enjoy cooked-to-order breakfast daily from 7:00 AM to 9:30 AM.

The Roker Hotel, BW Premier Collection has 3 restaurants serving lunch and dinner.

Poetic License - This cocktail bar overlooks the ocean and specializes in soul food. A children's menu is available. Open select days.

Let There Be Crumbs - This café overlooks the ocean. Open daily.

Room service (during limited hours) is available.

Awards and affiliations

Eco-Certified Property

This property participates in Green Tourism Program, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, French, Italian, Portuguese, Romanian, Spanish

Property amenities

Internet

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi

Parking and public transport

Free self-parking on site
Wheelchair-accessible parking available

Food and drink

Cooked-to-order breakfast available for a fee daily 7:00 AM–9:30 AM: GBP 12.95 per person
3 restaurants and 1 coffee shop/cafe
1 bar
Room service available
Coffee/tea in a common area

Restaurants on site

Poetic License
Let There Be Crumbs

Family friendly

Laundry facilities
Snack bar/deli

Conveniences

Ballroom
Banquet hall
Lift
Free newspapers in reception

Guest services

24-hour front desk
Dry-cleaning service
Housekeeping (on request)
Laundry facilities
Luggage storage
Multilingual staff
Wedding services

Business services

Conference centre
Meeting rooms - 2

Outdoors

Terrace

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Lift
Well-lit path to entrance
Wheelchair-accessible lounge
Wheelchair-accessible parking
Wheelchair-accessible path to lift
Wheelchair-accessible registration desk
Wheelchair-accessible restaurant
Wheelchair-accessible (may have limits)

Smoke-free property

Room amenities

Bedroom

Bed sheets
Heating

Bathroom

Free toiletries
Hairdryer
Hydromassage showerhead
Private bathroom
Shampoo
Shower/bath combination
Soap
Toilet paper
Towels

Entertainment

LCD TV

Food and drink

Electric kettle
Free tea bags/instant coffee

Desk
Desk chair
Individually decorated
Individually furnished
Iron/ironing board (on request)
Laptop-friendly workspace
Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight

Early check-in subject to availability

Early check-in is available for a fee

Contactless check-in available

Late check-in fee for check-in between 11:00 AM and 1:00 PM

Express check-in available

Minimum check-in age: 18

Check-out

Check-out before 11 AM

Contactless check-out available

Late check-out subject to availability

A late check-out fee will be charged

Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

For more details, please contact the property using the information on the booking confirmation

Guests might experience some noise from the bar located downstairs.

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from December 25 to December 26:

Dining venue(s)
Meeting facilities

The following facilities are closed on New Year's Eve:

Bar/lounge
Dining venue(s)

The following facilities are closed on Sunday:

Dining venue(s)

Access methods

Staffed front desk

Pets

No pets allowed, but service animals are welcome

Children and extra beds

Children are welcome.

Rollaway/extra beds are not available.

Cribs (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

A damage deposit of GBP 50 will be collected before check-in.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

Fee for cooked-to-order breakfast: approximately GBP 12.95 per person
Early check-in is available for a fee (subject to availability)
Late check-in fee for check-in between 11:00 AM and 1:00 PM
Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards and debit cards; cash is not accepted

Cashless transactions are available

Noise-free guestrooms cannot be guaranteed

This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

We should mention

Registered guests are the only ones allowed to be in guestrooms.

National rating

This establishment has received its official star rating from VisitEngland, the National Tourist Board for England.

Property is also known as

Best Western Roker Hotel Sunderland

Roker Hotel BW Premier Collection

Best Western Roker Sunderland

Best Western Roker

Roker Hotel Sunderland

Best Western Sunderland

Roker BW Premier Collection

Best Western Roker Hotel

The Roker Hotel BW Premier Collection

The Roker Hotel, BW Premier Collection Hotel

The Roker Hotel, BW Premier Collection Sunderland

The Roker Hotel, BW Premier Collection Hotel Sunderland

The Roker Hotel, BW Premier Collection Reviews

8.2

Very good

8.6/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

10/10 Excellent

Steven

Business traveller

17 Oct 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good location for north east business visit

Stayed 1 night in Oct 2024

6/10 Okay

craig

Travelled with partner

14 Oct 2024

Liked: Cleanliness, amenities

Our room looked nothing like the room we thought getting & nothing like the pictures we were shown. We were put in a upstairs room that we had to climb stairs too. Kettle station was there but no plug socket had to get on my knees to move it by the bed. Whole room was on a slope so wardrobe doors constantly fell open. 1 bath towel between 2 for 2 days . Bed so low was difficult getting in & up.

Stayed 2 nights in Oct 2024

10/10 Excellent

Pauline

13 Oct 2024

Stayed 1 night in Oct 2024

10/10 Excellent

Alexander

Travelled with partner

10 Oct 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The Roker Hotel is is our favourite hotel in Sunderland and it's the one me and my partner keep coming back too each year. It has a prime location by the sea and it's easy to get out to Durham, Newcastle or the surrounding area. The beach is just a short walk away, and has some lovely coffee spots and restaurants on it. The Stadium of Light is also in walking distance if you are vising to see Sunderland play. The rooms are clean, comfortable, and the staff are very friendly and helpful. The on-site bar is also really good!

Stayed 3 nights in Oct 2024

2/10 Terrible

Laura

Travelled with family

10 Oct 2024

Bad checkin but niceish hotel

Check in took a long time. The website offers free room upgrades when available but we were told this wasn’t true. We then had to argue that this was what was advertised and we weren’t willing to pay the money to upgrade if it was advertised as free. This was embarrassing and we had to wait 20 minutes and show the wording on the booking for the receptionist to speak to his manager and confirm that we were right and give us the upgrade. The computers then crashed and we had to wait again for this. Completely not the receptionists fault but hotels fault. He couldn’t apologise enough for the inconvenience of the long wait but in the stress of the situation forgot to give us vouchers for drinks and explain about bar tabs etc. which were explained later. Website advertises multiple restaurants including an Italian, which is amazing but not actually affiliated with the hotel and the receptionist tried to convince us to use their restaurant instead. Weird. Italian was 10/10 and would definitely recommend. Bed in the room was very low. Anyone with nobility issues would not be able to get up and down off the bed. Room as spacious and furniture okay but signs of wear/damage on furniture and bedding. Carpet was lumpy and a trip hazard between the bathroom and the bedroom. Plastic cups rather than glasses which was again a bit unusual. Poetic license bar was nice, barmaid friendly and helpful and there was a good choice of drinks available. Comfy seats and a good view.

Stayed 1 night in Oct 2024

6/10 Okay

Richard

Business traveller

8 Oct 2024

Liked: Staff & service

The Roker BW Hotel is a reasonable hotel with decent rooms and a very nice bar/restaurant area, which has very good prices. My issue was with the room i was allocated, where I had to walk up one floor, then walk along a long corridor then diwn to flights of stairs to access my room! This process was in reverse if you were to return to the reception or front entrance/exit. I thought this was totally unacceptable and easier access/ egress should be provided by the Roker BW Hotel, not very convenient!

Stayed 1 night in Oct 2024

8/10 Good

Beard

5 Oct 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

First room was bad, went to reception and was upgraded to a much bigger and better room with a sea view.

Stayed 1 night in Oct 2024

10/10 Excellent

Mark

Business traveller

3 Oct 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lovely beach hotel

Lovely hotel next to the beach, very friendly staff happy to help. Good bed comfy, large TV excellent… only issue was the toilet in the bathroom was a bit noisy for a while after flushing, but not a real problem. Great stay will be back

Stayed 1 night in Oct 2024

8/10 Good

Darren

Business traveller

1 Oct 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 1 night in Sep 2024

6/10 Okay

Paul

30 Sept 2024

Liked: Cleanliness

Very disappointing for the following reasons. Room very small.water cold on shower, however fixed on reporting. Need to consider where you put guests when functions are running/ occurring. Noisy with doors slamming and guests involved in party running up and down corridor shouting. Doors need to have soft close. Think about replenishing the tea/ coffee even if the room not cleaned.

Stayed 3 nights in Sep 2024

8/10 Good

Douglas

Travelled with partner

30 Sept 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

This is in a beautiful place directly across from the beach. The staff are very nice.

Stayed 1 night in Sep 2024

10/10 Excellent

Admin

28 Sept 2024

Liked: Cleanliness, staff & service

Stayed 1 night in Sep 2024

10/10 Excellent

Verified traveller

Travelled with group

23 Sept 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Stayed 3 nights in Sep 2024

8/10 Good

Manish

Travelled with family

21 Sept 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Small room, hardly any space to move, could not even move the chair out of the desk without touching the bed.

Stayed 1 night in Sep 2024

8/10 Good

Miss

Business traveller

19 Sept 2024

Liked: Staff & service

The room was a flight of stairs to the first room , a long a corridor down two flights of stairs which were narrow . Through a heave door only to find the steps down literally as you open the door and then three stairs up to the room . All very narrow and difficult to carry bags . I was asked if I needed help but the main stair case was fine if I had been made aware of how far the room was away I would have taken it . Staff very friendly

Stayed 1 night in Sep 2024

8/10 Good

Glyn

18 Sept 2024

Liked: Staff & service, property conditions & facilities

Limited options for vegetarians in the hotel restaurant. Very noisy if you did choose to eat there with a DJ playing loud music in the bar. Coffee in the room and at breakfast was dreadful, please change the brand. Room was nice, but not particularly clean, our view was of an air conditioning duct and the back of a building, bathroom was clean.

Stayed 1 night in Sep 2024

10/10 Excellent

Elizabeth

14 Sept 2024

Liked: Cleanliness, staff & service, property conditions & facilities

As always staff were excellent . Room was beautiful and all in all great stay :)

Stayed 1 night in Sep 2024

8/10 Good

Ian L

Travelled with partner

13 Sept 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Overall a Very good stay 3 nights, Staff very good especially the breakfast staff nothing to much trouble, Room was ok we had a problem the first night but was resolved very quickly by Reception, room could do with small table and 2 chairs instead of large chair, View out back would be better if area was tidy. Bathroom large and spotless , better with light curtains and hand rail on wall of bath 78 getting old lol,, ate in 3 nights night 1 ok night 2 excellent night 3 Not good. In all a good stay we do travel around Hotels after 30yrs a Publican serving beer and food Did Not want Bedrooms lol Ian Ann MBII

Stayed 3 nights in Sep 2024