Gorgeous centrally located property. Unfortunately, many issues with VRBO/5 Star & 1 Hotels making planned wonderful stay at an Oasis, just an “Oh”
* Reaching VRBO/5 Star Luxury prior to rental start hellish
* Renter kept referring us to hotel and visa versa
* Concierge, Rodrigo, attentive & prompt but not onsite. Paid premium for groceries delivery/stocked. Understood due to flooding, some items delivered late; however, 2nd delivery just left on counter, didn't receive some items - NO explanation provided - AND rec'd duplicates on others & were charged! Use Instacart, which we did to complete!
* Onsite concierge, bellman, front desk & maintenance spotty. Albert & Kenza, our 1st onsite contacts, absolutely AMAZING.
* Able to check in 90 min. early which was very much appreciated. Note: unit located 2nd to top floor..
* Requested late checkout as rental not booked days after departure. Granted 1hr extension N/C; however, housekeeping started cleaning at 11AM. Took ~110 min. for bellman take bags to resident's lobby luggage storage so some missed pool time; Worse, bags taken to hotel luggage for unknown reason, further delaying departure.
* Housekeeping issues. For rental accommodating (6), insufficient towels/blankets/pillows (1 xtra blanket/pillow furnished). Told added items requested would be supplied but only at EXTRA charge. Requested clean & tidy service mid stay. Apparently, $125 minimal service doesn't include trash removal so we dumped ourselves.
* "Suite dining alternative option" N/A due to Covid & hotel room service availability spotty.
* Maintenance issues. Living Rm lights flickered - several days to address. Dishwasher didn't work so we hand washed all items thru week stay. Hot H2O didn't get hot esp. in 2nd bedroom. Built in microwave & coffee units didn't work. Had to take "spare" microwave found under counter out when needed. Dryer lint trap broken, W/D units PITA to operate.
* Property billed FULLY STOCKED LUXURY w/hefty price point to match. Stayed at much simpler VRBO's w/better amenities.
- Items stated to be onsite but not: NO dryer sheets, softener, daily Starbucks, sugar, blender, Tupperware, baking supplies, storage bags/alum foil/plastic wrap, broom, sweep, mop, ANY cleaning products, trivets, dishwasher tabs. Sparse qty/size pots & pans, Only Salt/Pepper provided, 1 dish towel, 1 dish towel, 1 paper towel, 1 pot holder, small dish soap, little detergent.
Overall, truly underwhelming & disappointing stay for $$$$$