My first experience at Eden Roc left me mixed feelings, with highlights and drawbacks. When I arrived on Sunday, a friendly and courteous staff greeted me, making the check-in process a breeze. The resort itself was clean, although it felt somewhat dated.
One disappointment came when we decided to order dessert through room service. Unfortunately, the food didn’t meet our expectations regarding presentation or taste, and it seemed significantly overpriced. It’s also worth noting that additional resort fees were associated with using room service. Despite that, we appreciated receiving a $150 voucher for food and beverages, which added a nice touch to our stay.
Our accommodations included two oceanfront rooms with balconies; the views were spectacular. However, the spa experience was less impressive. While the facility was clean, it, too, felt dated, and my relaxation was interrupted by the sounds of landscaping and drilling as the team worked on the pool. To make matters worse, the spa ran out of robes and shower shoes, leaving some guests with white plastic bags for their clothing instead of proper lockers and the need to walk around in their shoes (I.e. Sneakers) instead of spa provided slides.
Despite these issues, I did enjoy my massage, as my masseuse did a fantastic job. On a positive note, our receptionist, Ilda, provided excellent customer service and went above and beyond to ensure we had a good experience.