6/10 Okay
Rachael
Travelled with family
25 Aug 2024
Liked: Cleanliness, property conditions & facilities
The hotel is very conveniently located right next to Victoria Station. It’s stylish and feels luxurious. The things that let it down were check-in and breakfast. Check was stressful. Way too many people all there at one time. We tried to check in at 2.50pm approximately and were told to go away and come back in ten minutes. I assume everybody was told the same as the queues were vast. People were all crammed into reception and it felt stressful. The excuse was that it was busy. It wasn’t unexpected business and if they’d just ease up on the exact time you can check in, this would be alleviated.
Breakfast was similar. I asked for our party to be seated together. Instead of telling us to grab a coffee and they’d sort it- it caused stress and it was as if we’d asked for the impossible. Bear in mind the price of breakfast. The cooked breakfast took about 45 minutes to come and was cooked to order but was cold and they’d run out of some items: Disappointed really.
In general, I’d say service let them down. It’s no excuse to say the hotel is full- it shouldn’t be a surprise on a bank holiday weekend and that should not affect service.
Rachael
Stayed 1 night in Aug 2024