DoubleTree by Hilton Manchester - Piccadilly - Reviews, Photos & Rates

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Dates

January 2025

February 2025

Overview
Rooms
Location
Policies

Wonderful

Popular amenities

Bar

Gym

Room service

Housekeeping

Laundry

Explore the area

One Piccadilly Place, 1 Auburn Street, Manchester, England, M1 3DG

Canal Street
‪2 min walk‬
Piccadilly Gardens
‪5 min walk‬
Manchester Palace Theatre
‪10 min walk‬
Manchester (MAN)
‪23 min drive‬

Room options

Premium bedding, minibar, in-room safe, individually decorated

Room, 1 King Bed, Accessible

26 sq m
City view
Sleeps 2
1 King Bed

Duplex, 1 King Bed (Master Suite)

Exceptional

41 sq m
City view
Sleeps 3
1 King Bed

Room, 1 King Bed with Sofa bed, Accessible

Exceptional

26 sq m
City view
Sleeps 3
1 King Bed and 1 Double Sofa Bed

Deluxe Room, Multiple Beds

26 sq m
City view
Sleeps 3
2 King Beds

Room, 1 King Bed

Very good

21 sq m
City view
Sleeps 2
1 King Bed

Deluxe Room, 1 King Bed, Corner

21 sq m
City view
Sleeps 2
1 King Bed

Deluxe Room

Wonderful

20 sq m
City view
Sleeps 2
2 Twin Beds

Room, 1 Double Bed

21 sq m
City view
Sleeps 3
1 Double Bed

Deluxe Room, 1 King Bed

Wonderful

21 sq m
City view
Sleeps 2
1 King Bed

Family Room, 1 Double Bed (Connecting Rooms)

21 sq m
City view
Sleeps 4
1 Double Bed

Suite, 1 King Bed, City View

Exceptional

40 sq m
City view
Sleeps 3
1 King Bed

Room, 1 King Bed

Excellent

22 sq m
City view
Sleeps 2
1 King Bed

Standard Twin Room

Wonderful

21 sq m
City view
Sleeps 2
2 Twin Beds

Similar properties

Spa

Free WiFi

Restaurant

Air conditioning

for 1 room

includes taxes & fees

1 Feb - 2 Feb

About this property

DoubleTree by Hilton Manchester - Piccadilly

Hotel with a 24-hour fitness center, near University of Manchester

This smoke-free hotel features a restaurant, a 24-hour fitness center, and a bar/lounge. WiFi in public areas is free. Other amenities include a snack bar/deli, coffee/tea in a common area, and 24-hour room service.

DoubleTree by Hilton Manchester - Piccadilly offers 285 air-conditioned accommodations with minibars and laptop-compatible safes. Each accommodation is individually furnished and decorated. Beds feature premium bedding. Flat-screen televisions are featured in guestrooms. Bathrooms include showers, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include complimentary newspapers and complimentary bottled water. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include hypo-allergenic bedding.

Recreational amenities at the hotel include a 24-hour fitness center.

Guests under 18 years old are not allowed in the fitness facility.

The recreational activities listed below are available either on site or nearby; fees may apply.

DoubleTree by Hilton Manchester - Piccadilly's great location gets high marks from our customers. During your stay, you're just a quick walk from Canal Street. Enjoy features like free WiFi in public areas, plus a restaurant and a 24-hour gym.

Free WiFi and wired Internet
Grab something to eat at the restaurant or stop for a drink at the bar/lounge
English breakfast served daily for a fee
Services include dry cleaning/laundry, a concierge, and tour or ticket assistance
Onsite recreation includes a 24-hour gym
Guests have great things to say about the clean accommodations and the helpful staff
Within a 15-minute walk of University of Manchester and Albert Square

Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi and wired Internet. Event space at this hotel measures 5102 square feet (474 square meters) and includes conference space. A 24-hour fitness center, a library, and a terrace are also featured at the business-friendly DoubleTree by Hilton Manchester - Piccadilly.

This 4-star Manchester hotel is smoke free.

For a fee, guests can enjoy English breakfast on weekdays from 6:30 AM to 10:00 AM and on weekends from 7:00 AM to 11:00 AM.

Store Street Exchange - This restaurant serves lunch, dinner, and light fare. Guests can enjoy drinks at the bar. A children's menu is available.

Store Street Craft Bar - This bar specializes in local and international cuisine and serves light fare only. Open daily.

24-hour room service is available.

Languages

Bulgarian, Chinese (Cantonese), English, German, Hungarian, Italian, Polish, Portuguese, Russian, Spanish

Property amenities

Internet

Available in all rooms: Free WiFi and wired Internet
Available in some public areas: Free WiFi and wired Internet

Parking and public transport

Wheelchair-accessible parking and van parking available
24 hours off-site parking within 656 ft (GBP 24 per night); discounts available; booking required

Food and drink

English breakfast available for a fee 6:30 AM–10:00 AM on weekdays and 7:00 AM–11:00 AM on weekends: GBP 17.95 per person
1 restaurant
1 bar
24-hour room service
Coffee/tea in a common area

Restaurants on site

Store Street Exchange
Store Street Craft Bar

Things to do

24-hour fitness centre

Family friendly

Free cots/infant beds
Laundry facilities
Fridge
Snack bar/deli
Soundproofed rooms

Conveniences

Banquet hall
Lift
Front-desk safe
Library
Reception hall

Guest services

24-hour front desk
Concierge services
Daily housekeeping
Dry-cleaning service
Laundry facilities
Luggage storage
Multilingual staff
Tour/ticket assistance
Turndown service

Business services

Conference space (5102 square feet)
Meeting rooms

Outdoors

Terrace

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Assistive listening devices available
Lift
Lift door width (centimetres): 90
Hand-held shower head
Handrails in stairwells
Stairwell handrail height (centimetres): 100
Deep-pile carpet in room
Step-free path to entrance
Well-lit path to entrance
Wheelchair-accessible concierge desk
Wheelchair-accessible fitness centre
Wheelchair-accessible lounge
Wheelchair-accessible parking
2 on-site accessible parking spaces
Wheelchair-accessible path to lift
Wheelchair-accessible public bathroom
Wheelchair-accessible registration desk
Wheelchair-accessible registration desk height (centimetres): 87
Wheelchair-accessible restaurant
Wheelchair-accessible van parking
Wheelchair-accessible (may have limits)

Reusable tableware only
Smoke-free property
TV in lobby

Room amenities

Bedroom

Air conditioning
Bed sheets
Blackout drapes/curtains
Free cots/infant beds
Heating (climate-controlled)
Hypo-allergenic bedding
Premium bedding

Bathroom

Eco-friendly toiletries
Hairdryer
Private bathroom
Shower
Towels

Entertainment

Flat-screen TV
Premium channels

Food and drink

Free bottled water
Minibar
Fridge

Connecting rooms available
Desk
Desk chair
Free newspapers
Individually decorated
Individually furnished
Iron/ironing board
Laptop-compatible safe
Laptop-friendly workspace
LED light bulbs
Mobile key entry
Phone
Recycling
Soundproofing
Turndown service
Water-efficient toilets only

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime

Early check-in subject to availability

Early check-in is available for a fee

Contactless check-in available

Minimum check-in age: 18

Check-out

Check-out before noon

Contactless check-out available

Late check-out subject to availability

A late check-out fee will be charged

Special check-in instructions

Guests will receive an email 24 hours before arrival with check-in instructions; front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

No pets allowed, but service animals are welcome

Children and extra beds

Children are welcome.

Kids stay free! One child 12 years old or younger stays free, per registered adult, when using existing bedding.

Rollaway/extra beds are not available.

Free cribs (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

Deposit: GBP 50.00 per accommodation, per day
A tax is imposed by the city: GBP 1.20 per accommodation, per night
A damage deposit of GBP 50.00 will be collected before check-in.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

Fee for English breakfast: approximately GBP 17.95 per person
Nearby parking fee: GBP 24 per night(656 ft away; open 24 hours)
Early check-in is available for a fee (subject to availability)
Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts credit cards, debit cards, and cash

Cashless transactions are available

This property uses geothermal energy

Safety features at this property include a fire extinguisher, a security system, a first aid kit, and window guards

This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)

Guests will receive an email 24 hours before arrival with check-in information. Front desk staff will greet guests on arrival.

We should mention

One child 12 years old or younger stays free, per registered adult, in the same room as the parent or guardian when using existing bedding.
Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

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DoubleTree by Hilton Manchester - Piccadilly Manchester

DoubleTree by Hilton Manchester - Piccadilly Reviews

9.0

Wonderful

9.2/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

8/10 Good

Stephen

16 Oct 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 1 night in Oct 2024

10/10 Excellent

Anita

15 Oct 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Lovely room. Great view on 10th floor. Nice complimentary snacks. Very clean. Great buffet breakfast in very stylish and cool surroundings/interior. Helpful, friendly & accomodating staff. Perfect central location. Nice relaxed vibe around the hotel. Only one lift working and very slow. Aside from this, a very enjoyable and comfortable stay. Thank you.

Stayed 2 nights in Oct 2024

10/10 Excellent

Sophie

14 Oct 2024

Stayed 1 night in Oct 2024

4/10 Poor

John

Travelled with family

14 Oct 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Disliked: Room comfort

Broken lifts and not comfy bedd

Everything was good apart from one lift not working so we had to wait a long time to get the lift or tske the stairs. Also the beds and pillows were very soft and not comfortable. All 3 of us had difficulty getting comfortable and so had terrible nights sleep

Stayed 1 night in Oct 2024

4/10 Poor

Tom

Business traveller

13 Oct 2024

Liked: Cleanliness, property conditions & facilities, room comfort

Disliked: Staff & service

Painful check in and out

Check in and check out was painful, I was charged separately for the room, deposit, city tax, parking etc, they processed about six separate payments when they could have taken one, the whole process took way longer than it needed to. I asked for toothpaste in the middle of the night and they said they were busy and needed me to go down to reception for it, when only moments ago they had no problem taking an order to my room…

Stayed 1 night in Oct 2024

10/10 Excellent

Anna

Travelled with family

13 Oct 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Very clean, staff lovely, great location and great breakfast

Stayed 1 night in Oct 2024

10/10 Excellent

Heidi

Travelled with partner

13 Oct 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Modern, well maintained rooms with Crabtree & Evelyn shampoo/conditioner/body wash in the bathroom. Good breakfast options with plenty of seating space.

Stayed 1 night in Oct 2024

8/10 Good

KIN YUEN

10 Oct 2024

Stayed 1 night in Oct 2024

10/10 Excellent

Sophie

9 Oct 2024

Stayed 2 nights in Oct 2024

10/10 Excellent

John

7 Oct 2024

Liked: Property conditions & facilities

Stayed 1 night in Oct 2024

8/10 Good

Verified traveller

6 Oct 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 2 nights in Oct 2024

6/10 Okay

Raymond

6 Oct 2024

Stayed 2 nights in Oct 2024

4/10 Poor

Victoria

6 Oct 2024

Liked: Cleanliness, staff & service

Disliked: Property conditions & facilities, room comfort

First of all advertised roof terrace /bar is now no longer available for hotel guests. Second, lifts were out of order and being on the 6th floor this caused my husband some difficulties as he doesn’t walk very well following a recent injury.. Third, there were guests in the hotel wearing clothes with politically offensive slogans. Not much the hotel can do about what the guests wear but it doesn’t create a nice vibe with people like that around. Hotel was also smelly and poorly ventilated. The shower gels / toiletries are also terrible - horrible smell which drifts through the hotel. Plus points: bed was nice and breakfast was good so I guess the bits that matter were ok but it wasn’t a nice stay.

Stayed 1 night in Oct 2024

4/10 Poor

Donna

6 Oct 2024

Poor handling of issues during our stay.

Unremarkable in the main. However two major niggles. On arrival we checked into our 10th floor room. Queue for lift about 20 deep as only 1 lift in 3 actually working. Lift was slow as it was, so majorly inconvenient as we had a short turnaround before we were meeting friends for dinner. Additionally when we checked into our room, there was clearly an issue with the toilet as the water was constantly running and therefore unable to flush. We were both desperate to get into the bathroom, but couldn’t as unusable. Maintenance were fairly quick to fix which is just as well as we were informed no other room available to move to as hotel full. We missed an Uber due to time is took to get back downstairs due to lift issue. Deeply disappointing as it was a busy Saturday night as it was, and hotel were aware of the lift issues and chose to ignore.

Stayed 1 night in Oct 2024

6/10 Okay

Raymond

6 Oct 2024

Stayed 1 night in Oct 2024

2/10 Terrible

Verified traveller

Business traveller

2 Oct 2024

Liked: Cleanliness, staff & service, amenities

Disliked: Property conditions & facilities

During the two days of my stay, none out of the three lifts were working. We had an event at the 11th floor in the hotel and sometimes the staff, who was always very friendly, helped us and took us to the service lift but honestly this thing with the elevators was a total pain. Unacceptable for this type of hotel. I understand that one lift can fail, but three our of three demonstrates apathy and lack of reaction to repair something as soon as the problem is detected.

Stayed 2 nights in Sep 2024

10/10 Excellent

Janet

Travelled with family

1 Oct 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 3 nights in Sep 2024

10/10 Excellent

Sharon

Business traveller

30 Sept 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Very convenient for Picadilly Station and lovely staff!

Stayed 1 night in Sep 2024

6/10 Okay

Rizwan

29 Sept 2024

Liked: Cleanliness, property conditions & facilities, room comfort

Ok stay but gave us an occupied room. Embarrassing

Overall the experience was good however a coiple if issues. Firstly, the receptionist who served us put us in a room in which someone was already staying, meaning i walked into a room when two females were chaging, which was beyong embarassung for both parties. When we went to the reception the chap was a bit arrogant and I was disappointed by his attitide. Secondly only one lift was working meaning the wait to get a lift was extremely long. Aside from this all else was fine.

Stayed 1 night in Sep 2024