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West Cromwell Hotel

2.5 star property

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your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for West Cromwell Hotel

Iron/ironing board, free WiFi
Front of property
Exterior
Interior
Hair dryer, towels

Reviews

7.2 out of 10

Good

Popular amenities

  • 24/7 front desk
  • Housekeeping
  • Free WiFi

Explore the area

Map
Earls Court, London, England, SW5 9QS
  • Cromwell Road
    1 min walk
  • Kensington High Street
    9 min walk
  • Olympia Conference and Exhibition Centre
    12 min walk
  • London (LGW-Gatwick)
    86 min drive

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About this property

West Cromwell Hotel

Hotel with a 24-hour front desk, a short walk to Kensington High Street
This hotel features concierge services, a 24-hour front desk, and express check-in. WiFi in public areas is free. Additionally, express check-out, tour/ticket assistance, and a front-desk safe are onsite.
West Cromwell Hotel offers 21 accommodations with coffee/tea makers and hair dryers. 19-inch flat-screen televisions come with digital channels. This London hotel provides complimentary wireless Internet access. Housekeeping is offered daily and irons/ironing boards can be requested.
Our customers tell us they can't get enough of the helpful staff at West Cromwell Hotel. During your stay, you're just a quick walk from Kensington High Street. Free WiFi in public areas and concierge services are available.
  • Free WiFi
  • Services include a concierge, tour or ticket assistance, and luggage storage
  • Guests have good things to say about the accommodations for the cleanliness and nice bathrooms
  • 9 minutes by foot from Kensington High Street and a 4-minute drive from Hyde Park
West Cromwell Hotel offers its guests multilingual staff, tour/ticket assistance, and concierge services. WiFi is free in public spaces. West Cromwell Hotel also features express check-in, express check-out, and a front-desk safe.

Smoking is allowed in designated areas at this London hotel.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • No on-site parking available

Conveniences

  • Lift
  • Front-desk safe
  • Reception hall

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Luggage storage
  • Multilingual staff
  • Tour/ticket assistance

Accessibility

  • Lift

More

  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Heating
  • Portable fan

Bathroom

  • Hairdryer
  • Towels

Entertainment

  • 19-inch flat-screen TV
  • Digital channels

Food and drink

  • Coffee/tea maker
  • Electric kettle

More

  • Iron/ironing board (on request)

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: 5:30 AM
Express check-in available

Check-out

Check-out before 11 AM
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts major credit cards; cash is not accepted
Front desk staff will greet guests on arrival.

Property is also known as

West Cromwell
West Cromwell Hotel
West Cromwell Hotel London
West Cromwell London
West Cromwell Hotel London, England
Hotel West Cromwell
West Cromwell Hotel Hotel
West Cromwell Hotel London
West Cromwell Hotel Hotel London

West Cromwell Hotel Reviews

Reviews

7.2

Good

Rating 10 - Excellent. 67 out of 331 reviews" "
Rating 8 - Good. 131 out of 331 reviews" "
Rating 6 - Okay. 69 out of 331 reviews" "
Rating 4 - Poor. 33 out of 331 reviews" "
Rating 2 - Terrible. 31 out of 331 reviews" "

7.2/10

Cleanliness

8.0/10

Staff & service

6.6/10

Amenities

6.2/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

8/10 Good

Annmarie

Business traveller, Travelled with group
Liked: Cleanliness, staff & service
Clean comfortable bed 3 ladies travelling a quad room plenty of room around bed friendly staff shame it is bed only breakfast would have been great
Stayed 1 night in Oct 2024

4/10 Poor

Sarah

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
It’s extremely basic, we got given a room that was right behind reception (which is 24hrs) so we’d hear people coming and going.
Stayed 3 nights in Sep 2024

8/10 Good

Maureen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Proximity to tube. Great bathroom.
Stayed 2 nights in Aug 2024

6/10 Okay

Sally

Liked: Cleanliness
Disliked: Property conditions & facilities
The place was fine. Obviously it was small, but they didn't need to be so shockingly cheap on the little, but important, things to have in the room like firm (not flimsy) plastic hangers, having a little shelf in the shower so you can put your shampoo/soap there, and a towel that will wrap all the way around you. They really don't need to be so cheap on these things. At least the window curtains were opaque which is important in London when it gets light so early in the morning.
Stayed 5 nights in Jul 2024

10/10 Excellent

Nancy, Tohatchi

Travelled with family, Travelled with group
Liked: Amenities
Very clean and spacious.
Stayed 1 night in Jul 2024

2/10 Terrible

Anahita

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Jun 2024

8/10 Good

Steve

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2024

8/10 Good

Mark

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked: clean, comfortable accommodation in walking distance of many restaurants and London museums. Friendly & helpful staff who looked after our bags after checkout. Issues: patchy wifi
Stayed 3 nights in May 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Staff was awesome. Room was good, TV was tiny and the bed wasn’t as comfortable as we would’ve liked. Would stay again.
Stayed 1 night in May 2024

10/10 Excellent

Jonathan, Airdrie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good stay here. Staff very friendly
Stayed 1 night in May 2024

2/10 Terrible

Amy

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Bed bugs; refusal to take responsibility. I am covered in at least 10 bed bug bites from staying in room 10 (ironic I know). No apology or refund as no complaint made during the stay. This was a quick stop overnight for a work trip and I left early the next morning. Bed bug bites can take days to appear so I didn’t notice them until I was already at work and away from the property. Please as a bare minimum deep clean the rooms if you’re not going to refund your guests for poor hygiene
Stayed 1 night in Apr 2024

8/10 Good

Ana Carolina

Travelled with partner
Liked: Cleanliness
Disliked: Amenities
Hotel is in a very good neighborhood, walking distance to the subway station.
Stayed 4 nights in Apr 2024

10/10 Excellent

David

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice solo stay
The room was nice, clean and the bed was comfortable. Shower was nice and hot with good pressure. I was given extra pillows and towels at my request very easily, the staff was very sweet. Special thanks to Alex for his friendliness and recommendations!
Stayed 4 nights in Mar 2024

8/10 Good

Verified traveller

Liked: Staff & service
Good Value for Money and we enjoyed our stay.
Stayed 2 nights in Apr 2024

8/10 Good

Oluwafunmilayo

Stayed 1 night in Mar 2024

8/10 Good

Gary

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Second stay here and it's one I'll keep coming back to. This time i had a basement room which worried me at first but it was fine. Very clean. Shower was roomy, powerful and hot. Could do with more shampoo/shower gel although i tend to bring my own. Catering cups don't hold much tea....could do with mugs. Apart from that very satisfactory
Stayed 1 night in Mar 2024

8/10 Good

Sunny

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

8/10 Good

Gary

Business traveller
Liked: Cleanliness, staff & service, amenities
I have stayed in a few budget hotels now and this one is definitely above average. Reception is manned 24hrs with helpful staff. Security code on front door. Single room was compact but adequate. Comfortable bed. Tea making facilities. Decor a little tired but carpet looked new and everything was clean. Broken floor tile in Bathroom but bathroom was big, clean and shower cubicle a good size.
Stayed 1 night in Feb 2024

6/10 Okay

Emily

Business traveller
Pretty decent for the price and location
Can't argue with the price! I needed a cheap room to stay in as I was working nearby and this was pretty decent for the price. Obviously the carpet and fittings were a bit careworn, but no worries about the cleanliness of the room and bathroom. I'd have preferred a door that had a double lock or chain. And a window that could open, as it got quite hot. Not too noisy, despite the A4 right outside. Short walk to all the amenities of South Kensington.
Stayed 1 night in Feb 2024

8/10 Good

Carlos

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very friendly. The hotel room was very clean, but they could really use new carpets. The outside of the hotel was not attractive by any means, but dont let that distract you from how nice the staff is, and how clean the rooms are. Oh, dont plan on sleeping in late. The cleaning staff is very loud. I would definitely book again.

8/10 Good

Zachary

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Jan 2024

6/10 Okay

Emily Suzanne

Liked: Staff & service
Disliked: Property conditions & facilities

4/10 Poor

umut

Stayed 6 nights in Dec 2023

8/10 Good

Niccolo

Business traveller
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Functional for sleeping over.
Everything was reasonably clean. Very few amenities. Basicaly worn and needs tlc. Bed was good. Room was heated and having on suite compensaites. There was a bit of internal noise but not too bad.
Stayed 1 night in Nov 2023

6/10 Okay

Christiane

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Oct 2023

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