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Townhouse Apollo, Hyde Park

3.0 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Townhouse Apollo, Hyde Park

Exterior
Exterior
Standard Quadruple Room
Reception
Lobby

Reviews

5.4 out of 10

Popular amenities

  • Free WiFi

Explore the area

Map
64-66 Queensborough Terrace, Bayswater, London, England, W2 3SH
  • Kensington Gardens
    1 min walk
  • The Byron Hotel
    1 min walk
  • Queensway Underground Station
    3 min walk
  • London (LHR-Heathrow)
    37 min drive

Room options

View all photos for Standard Quadruple Room

Standard Quadruple Room

Standard Quadruple Room

  • 13 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Twin Room

Deluxe Twin Room

Deluxe Twin Room

  • 14 sq m
  • Sleeps 3
  • 2 Twin Beds

View all photos for Standard Triple Room

Standard Triple Room

Standard Triple Room

  • 7 sq m
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed

View all photos for Superior Quadruple Room

Superior Quadruple Room

Superior Quadruple Room

  • 19 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Double Room

Standard Double Room

Standard Double Room

  • 6 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Standard Single Room

Free WiFi, bed sheets

Standard Single Room

  • 8 sq m
  • Sleeps 1
  • 1 Twin Bed

View all photos for Deluxe Single Room

Free WiFi, bed sheets

Deluxe Single Room

  • 11 sq m
  • Sleeps 1
  • 1 Twin Bed

View all photos for Deluxe Triple Room

Deluxe Triple Room

Deluxe Triple Room

  • 9 sq m
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed

View all photos for Deluxe Double Room

Deluxe Double Room

Deluxe Double Room

  • 8 sq m
  • Sleeps 2
  • 1 Double Bed

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About this property

Townhouse Apollo, Hyde Park

Hotel in London, steps from Kensington Gardens
A TV in a common area, free WiFi in public areas, and multilingual staff are available at this smoke-free hotel.
Townhouse Apollo, Hyde Park offers 46 accommodations, which are accessible via exterior corridors and feature complimentary toiletries. Televisions come with digital channels.

Bathrooms include bathtubs or showers. Guests can surf the web using the complimentary wireless Internet access.

Our customers tell us they can't get enough of the helpful staff at Townhouse Apollo, Hyde Park. During your stay, you're just a quick walk from Kensington Gardens. Free WiFi in public areas is available.
  • Free WiFi
  • Amenities include a multilingual staff, an elevator, and TV in a common area
  • Guests have great things to say about the location and the clean accommodations
  • Steps from Kensington Gardens and 10 minutes by foot from Kensington Palace
As a guest of Townhouse Apollo, Hyde Park, you'll find multilingual staff, a television in a common area, and an elevator. Public spaces have free WiFi.

This 3-star London hotel is smoke free.

Languages

English, French, German

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • No on-site parking available

Conveniences

  • Lift

Guest services

  • Front desk (limited hours)
  • Luggage storage
  • Multilingual staff

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Lift door width (centimetres): 163

More

  • Smoke-free property
  • TV in lobby

Room amenities

Bedroom

  • Bed sheets
  • Heating

Bathroom

  • Bath or shower
  • Free toiletries
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels

Entertainment

  • 32-inch TV
  • Digital channels

More

  • Access via exterior corridors

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

The front desk is open daily from 7:00 AM - 11:00 PM
Front desk staffed during limited hours
All guests, including children, are required to present a valid government-issued ID card at check-in. Valid passports are accepted.

Access methods

Front desk (limited hours)

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 4 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
The front desk at this property is open daily from 7:00 AM - 11:00 PM.
Front desk staff will greet guests on arrival.

We should mention

  • Children 4 years old and younger stay free in the same room as the parent or guardian when using existing bedding.

Property is also known as

Apollo Hotel
Apollo Hotel London
Apollo Hotel London, England
OYO Apollo Hotel Bayswater
OYO Apollo Hotel
OYO Apollo Bayswater
OYO Apollo
Hotel OYO Apollo Hotel (Bayswater) London
London OYO Apollo Hotel (Bayswater) Hotel
Hotel OYO Apollo Hotel (Bayswater)
OYO Apollo Hotel (Bayswater) London
Apollo Hotel

Townhouse Apollo, Hyde Park Reviews

Reviews

5.4
Rating 10 - Excellent. 52 out of 381 reviews" "
Rating 8 - Good. 64 out of 381 reviews" "
Rating 6 - Okay. 73 out of 381 reviews" "
Rating 4 - Poor. 75 out of 381 reviews" "
Rating 2 - Terrible. 117 out of 381 reviews" "

5.6/10

Cleanliness

6.2/10

Staff & service

4.8/10

Amenities

5.0/10

Property conditions & facilities

6.4/10

Eco-friendliness

Reviews

2/10 Terrible

Delia

Disliked: Amenities
Thieves! I am in a critical position as I could not get back the refund for my room in Apollo - you sent me to Sino that is a nightmare and could not wash !?!!!! Indian standard at UK prices !!???? I want my money back urgently ! Do contact me
Stayed 2 nights in Feb 2024

6/10 Okay

Ryan

Stayed 1 night in Nov 2023

2/10 Terrible

Zoe

Disliked: Cleanliness, staff & service, property conditions & facilities
Do not book this property unless you want to arrive and be told it’s cancelled. You will then get made to pay a higher rate or you will be left with nowhere to stay that night. You will then be denied a refund for any form of compensation from the hotel even though they cancelled without telling us.

6/10 Okay

Melissa

Travelled with group
Liked: Cleanliness, staff & service
The staff were very friendly however the property was not as advertised. The room was a lot smaller, not much more than a box room and no air con, only a window. I would suggest they update all their facilities or advertise the rooms in their true form.
Stayed 4 nights in Oct 2023

6/10 Okay

Jan

Travelled with family
The property overall was clean. The staff were a bit lacking with information. Didn't pass on the fact that breakfast isn't available or there is a WiFi code. The door lock with card also didn't work and although the room was clean not as picture. No headboards and not a 32" TV. No remote available for it either. Basic but clean need to review the prices to stay here big time !
Stayed 1 night in Oct 2023

2/10 Terrible

Gary

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
OYO townhouse london disgusting
For starts i have no photos because i dont need them the room and holel is disgusting dirty and total dated. On arrival the man that let us in was rude and ignorant after letting us in he tgen stood on his phone behind the desk not talking for over 3 min then completely refused us a early check in with out any reason. I know this is optional but a we chat about it would be nice. The other reception workers were perfect. The tv was unwatchable no tea or coffee facilities in room mattres was disgusting. Bathroom was disgusting taps and soap dispensing hes never been washed for weeks. The hotel it self has dirty carpets and dirty fixtures. The hotel is not well run at all. I will neve ever stay in a oyo hotel again. I also have a tiktok account with over 1.2 million followers and i will be doing a number of video showing how disgusting the hotel actually is.
Stayed 1 night in Oct 2023

6/10 Okay

Celso

Travelled with family
Reality is different
The room is nowhere near the pics when I booked. Awfully small and very poor decoration.
Stayed 3 nights in Oct 2023

2/10 Terrible

Lorrah, Danville

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was disappointing. You are only allowed 1 room key. When we asked for a second they said they would walk us to the room but can’t give a second key. No cover over the main light so just a glaring bulb. There was no remote control for the tv. When we asked at the desk they provided one that did not work. The automatic lights in the halls and elevator timed out quickly so you were in the dark. Sink blocks the entrance to the bathroom. Laundry bags piled in the elevator. Staff is uninterested in being on shift. Need to ask for more towels and toilet paper if you stay more than 1 night. Location was great. Pick another hotel in the area.
Stayed 2 nights in Oct 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value accommodation.
I didnt catch the name of the host, but he allowed me to store my bag before check in and was still on shift in the afternoon, evening and the following morning when i checked out. He was very polite and informative and the room i shared with my brother and sister for our brief trip to London was perfectly clean and spacious enough for the three of us. Street noise was very minimal and although we saw plenty of people in the public areas, we didnt hear anything from the other rooms once we were in our room. Locationwise we were 5 minutes from a tube, but the bus line only 2 minutes away went straight through to Oxford street which was exactly what we needed.
Stayed 1 night in Sep 2023

8/10 Good

Lisa

Stayed 1 night in Sep 2023

8/10 Good

KATHRYN

Stayed 1 night in Sep 2023

4/10 Poor

Dana

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
The room was not what the sold you on internet, we were on the basement, the room was to small and hot.
Stayed 3 nights in Sep 2023

6/10 Okay

Christian

Travelled with group
There needs to be an option to check in early and the room needs a mini fridge
Stayed 2 nights in Sep 2023

6/10 Okay

Kemal, Weehawken

Travelled with group
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Imagine a stay without hand towels, hairdryer and proper check-in & check-out. The street was so loud but the location overall was very convenient. There is only one guy at the front desk and he always tries to be very helpful but it was a one-man show in the end. Don't expect much.
Stayed 4 nights in Sep 2023

10/10 Excellent

Randy

Liked: Cleanliness, staff & service, property conditions & facilities
Very near trains and Hyde Park. Front desk staff was very nice and helpful.
Stayed 3 nights in Sep 2023

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Sewer smell, molded walls! Not a safe place2stay!
Where to start? This hotel was a nightmare, Hotels.com should not sell this property! Period. The rooms are much smaller than showed on pictures, the bed mattresses were horrible. I could feel each spring in my back. After the first night the whole room smelled like sewer and I refused to stay in it with my children. I asked for another room, explaining to the concierge the health risks of exposure to sewer gas (hydrogen sulfate poisoning), which didn’t seem to worry him too much. The only available room was one with a single and a double bed. This is not what I paid for! It was late and we wanted to rest after a long day of walking. The room wasn’t better than the first one. It had a low large window, which made me worried about my 6-year old’s safety. But having it wide open in 35 degrees was my only choice to get some air in the room. The hotel could not provide a fan, the bathroom had no ventilation! The smell was horrible! Look at the pictures and the mold on the ceiling, the curve on the walls. Honestly it felt like the roof will collapse in our room. The carpets were stained, the towels had holes. I found the soap and shampoo bottles on the floor, no holders, shelves or hooks where to leave your stuff. TV does not work. No AC(which I knew). No ventilation! Horrible in 35 degrees! Unbearable conditions, want my money back! Worst experience ever!
Stayed 3 nights in Sep 2023

2/10 Terrible

Guocui

Stayed 1 night in Sep 2023

2/10 Terrible

Justin

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
Stay away from this place it’s dirty and disgusting. Stains all over the carpets, cracks in the walls, water damage, and worst part was it looked like someone picked their nose and wiped it on the wall in one of our rooms. I will never stay at any OYO after this experience, we left the hotel after a few minutes in the room it was so bad. The hotel refused to even give a partial refund. Save your money and go else where even if it cost you a little bit more.
Stayed 3 nights in Aug 2023

6/10 Okay

Sultana

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very helpful and the room was very spacious just the mattress was terrible I have a bad back and could hardly sleep felt like I would fall off. Also the room was really warm no fan or AC did not help sleeping conditions. apart from that the room was very clean, and bathroom too, and really felt taken care of in the hotel.
Stayed 2 nights in Aug 2023

6/10 Okay

Natasha

Travelled with family
Disliked: Amenities
We had a standard double room, bed was not comfy, the bathroom smelt mouldy and the room had no kettle for tea and coffee. Other than that it was ok for 2 nights
Stayed 2 nights in Aug 2023

4/10 Poor

Jigneshkumar

Travelled with family
Disliked: Staff & service
Stayed 1 night in Aug 2023

4/10 Poor

Nikhil

Stayed 2 nights in Aug 2023

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
August 2023..great stay in London
Stayed here in August 2023 for Two nights while in London to visit the theatre. Great location near Hyde Park and Bayswater high street which has all the usual shops & restaurants. 2 minutes walk from Queensway Underground which will get you into the heart of the city in 5 stops. The room was clean & comfy with enough space for are cases. No kettle or hairdryer though🙃. Adi on reception was helpful. Will book again when back in the big smoke.
Stayed 2 nights in Aug 2023

8/10 Good

Trevor

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Abi on reception was brilliant and very helpful. Hotel is room only no tea and coffee facilities.
Stayed 3 nights in Aug 2023

10/10 Excellent

Imelda

Travelled with family
Disliked: Room comfort
Terrible experience staying in OYO with no hot wat
There was NO HOT WATER in the shower !!! We had to used plastic cups and get water from the faucet . The shower door would not close as well ! Horrible experience
Stayed 1 night in Aug 2023

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