The Westin London City

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Dates

February 2025

March 2025

55-inch Smart TV with digital channels, TV, tablet

Overview
Rooms
Location
Policies

Wonderful

Popular amenities

Pool
Spa
Bar
Pet-friendly
Room service
Breakfast available

Explore the area

60 Upper Thames Street, London, England

St. Paul's Cathedral
‪8 min walk‬
Tate Modern
‪9 min walk‬
Borough Market
‪11 min walk‬
London (LHR-Heathrow)
‪51 min drive‬

Room options

Signature Room, 2 Double Beds

30 sq m
City view
Sleeps 4
2 Double Beds

Egyptian cotton sheets, premium bedding, minibar, in-room safe

Room, 1 King Bed (Privilege)

30 sq m
City view
Sleeps 2
1 King Bed

Room, 3 Bedrooms (The Grosvenor Residence, View)

164 sq m
River view
Sleeps 6
3 Double Beds

Room, 3 Bedrooms (The Cadogan Residence, View)

164 sq m
River view
Sleeps 6
3 Double Beds

Executive Suite, 1 Bedroom, City View

95 sq m
City view
Sleeps 4
1 King Bed

Luxury Room, 1 King Bed

32 sq m
City view
Sleeps 2
1 King Bed

Classic Room, 1 King Bed

30 sq m
City view
Sleeps 2
1 King Bed

Signature Room, 1 King Bed

30 sq m
City view
Sleeps 2
1 King Bed

Suite, 1 Bedroom, Non Smoking (View)

60 sq m
City view
Sleeps 3
1 King Bed

Luxury Room, 2 Double Beds, Non Smoking

32 sq m
City view
Sleeps 4
2 Double Beds

Similar properties

Pool
Spa
Pet-friendly
Free WiFi

for 1 room

includes taxes & fees

9 Mar - 10 Mar

About this property

Luxury hotel connected to the convention center in London City Centre with a full-service spa

A full-service spa, an indoor pool, and a restaurant are available at this smoke-free hotel. WiFi in public areas is free. Additionally, a 24-hour fitness center, a bar/lounge, and a sauna are onsite. Housekeeping is available on request.

The Westin London City offers 226 air-conditioned accommodations with tablet computers and minibars. Accommodations offer separate sitting areas. Beds feature Egyptian cotton sheets and premium bedding. A pillow menu is available. 55-inch Smart televisions come with digital channels. Bathrooms include showers, bathrobes, slippers, and complimentary toiletries.

This London hotel provides complimentary wireless Internet access, with a speed of 25+ Mbps. Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include espresso makers and safes. In-room massages, change of towels, and change of bedsheets can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include an indoor pool, a sauna, and a 24-hour fitness center.

Children Swimming Times Apply has 5 treatment rooms. Services include hot stone massages, facials, body scrubs, and body treatments. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a sauna, a hot tub, and a steam room.

The spa is open daily. Children under 16 years old are not allowed in the spa without adult supervision.

Our customers tell us they can't get enough of the helpful staff at The Westin London City. During your stay, you'll be connected to the convention center, and just a quick walk from St. Paul's Cathedral. You'll find features like free WiFi in public areas, plus a full-service spa and an indoor pool. This property offers pet-friendly amenities like food and water bowls.

Free WiFi (speed: 25+ Mbps)
Enjoy local cuisine while dining at Hithe + Seek
English breakfast served daily for a fee
Take a swim in the indoor pool
Treat yourself to hot stone massages, body scrubs, or body treatments at Children Swimming Times Apply
Services include dry cleaning/laundry, a concierge, and tour or ticket assistance
Onsite recreation includes a 24-hour gym, a steam room, and a sauna
Just a 5-minute drive from Tower of London and 5 minutes from London Eye
Cats and dogs welcome for a fee (restrictions apply)
Pet-friendly amenities are available, including food and water bowls

The Westin London City offers its guests a full-service spa, an indoor pool, and a sauna. There's a restaurant on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces.

Event space at this hotel measures 6458 square feet (600 square meters) and includes conference space. A 24-hour fitness center, spa services, and multilingual staff are also featured at the luxury The Westin London City.

This 5-star London hotel is smoke free.

For a fee, guests can enjoy English breakfast daily from 6:30 AM to 10:30 AM.

Hithe + Seek - This cocktail bar specializes in local cuisine and serves dinner and light fare. Happy hour is offered.

Mosaic - This restaurant specializes in local and international cuisine and serves breakfast, lunch, dinner, and light fare. Guests can enjoy drinks at the bar. A children's menu is available. Open daily.

24-hour room service is available.

Awards and affiliations

Eco-Certified Property

This property participates in Green Tourism Program, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, French, Georgian, German, Italian, Portuguese, Russian, Spanish

Property amenities

Internet

Available in all rooms: Free WiFi
In-room WiFi speed: 25+ Mbps
Available in some public areas: Free WiFi

Parking and public transport

On-site parking available only on request
Off-site parking within 984 ft (GBP 32 per day)

Food and drink

English breakfast available for a fee daily 6:30 AM–10:30 AM: GBP 30 per person
1 restaurant
1 bar
24-hour room service

Restaurants on site

Hithe + Seek
Mosaic

Things to do

24-hour fitness centre
Full-service spa
Indoor pool
Sauna
Steam room

Family friendly

Free cots/infant beds
Indoor pool
Laundry facilities
Rollaway/extra beds (surcharge)
Soundproofed rooms

Conveniences

Ballroom
Banquet hall
Lift
Free newspapers in reception

Guest services

24-hour front desk
Change of bedsheets (on request)
Change of towels (on request)
Concierge services
Daily housekeeping
Dry-cleaning service
Laundry facilities
Luggage storage
Multilingual staff
Porter/bellhop
Tour/ticket assistance
Wedding services

Business services

Computer station
Conference space (6458 square feet)
Meeting rooms - 7

Spa

5 treatment rooms
Aromatherapy
Body scrubs
Body treatments
Facials
Massage - hot stone
Massage - prenatal
Massage/treatment rooms
Sauna
Spa open daily
Hot tub
Steam room

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Area rugs in room
Doorbell and phone notification
Lift
Lift door width (centimetres): 98
Grab bar near toilet
Hand-held shower head
Handrails in stairwells
Stairwell handrail height (centimetres): 103
Hardwood flooring in room
Lever door handles
Magnifying mirror
Pool hoist on site
Step-free path to entrance
Vibrating pillow alarm
Visual alarms in hallways
Well-lit path to entrance
Wheelchair-accessible concierge desk
Wheelchair-accessible fitness centre
Wheelchair-accessible lounge
Wheelchair-accessible path of travel
Wheelchair-accessible path to lift
Wheelchair-accessible pool
Wheelchair-accessible public bathroom
Wheelchair-accessible registration desk
Wheelchair-accessible registration desk height (centimetres): 110
Wheelchair-accessible restaurant
Wheelchair-accessible spa
Wheelchairs available on site

At least 80% of lighting from LEDs
Biodegradable coffee stirrers
Biodegradable drinking straws
Communal living room
Comprehensive food waste policy
Double-glazed windows
Fireplace in reception
Living plant wall
Local artist showcase
Locally owned and organised tours and activities
No plastic drinking straws
No plastic water bottles
Reusable cups only
Reusable tableware only
Rooftop garden
Smoke-free property
TV in lobby
Vegan dining options
Vegetarian dining options

Room amenities

Bedroom

Air conditioning
Bed sheets
Blackout drapes/curtains
Egyptian cotton sheets
Free cots/infant beds
Heating
Pillow menu
Premium bedding
Rollaway/extra beds (surcharge)

Bathroom

Bathrobes
Eco-friendly toiletries
Hairdryer
Shampoo
Shower
Soap
Toilet paper
Toothbrush and toothpaste

Entertainment

55-inch smart TV
Digital channels
Streaming services
Tablet computer

Food and drink

Electric kettle
Espresso maker
Free bottled water
Minibar

Bulk dispenser for toiletries
Connecting rooms available
Desk
Desk chair
Energy-saving switches
Guidebooks/recommendations
In-room massage
Iron/ironing board
Laptop-friendly workspace
LED light bulbs
Local maps
Phone
Recycling
Restaurant dining guide
Safe
Separate sitting area
Slippers
Soundproofing
Water-efficient showers only
Water-efficient toilets only

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime

Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Guests will receive an email 48 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets: GBP 50 per pet, per night
Only dogs and cats are allowed
Maximum 1 (weight limit: 33 lbs per pet)
Pets cannot be left unattended
Food and water bowls are available
Restrictions apply
For more information, you can reach out to the property at the number on the booking confirmation
Service animals are exempt from fees

Children and extra beds

Children are welcome.

Rollaway/extra beds are available for GBP 50.0 per night.

Free cribs (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

Fee for English breakfast: approximately GBP 30 per person
Nearby parking fee: GBP 32 per day (984 ft away)
Pet fee: GBP 50 per pet, per night
Service animals are exempt from fees
Rollaway bed fee: GBP 50.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

Guests must contact this property in advance to reserve onsite parking

This property accepts credit cards, debit cards, mobile payments, and cash

Mobile payment options include: Google Pay and Apple Pay

This property reserves the right to pre-authorize the guest's credit card prior to arrival.

Safety features at this property include a fire extinguisher, a security system, and a first aid kit

This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)

Guests will receive an email 48 hours before arrival with check-in information. Front desk staff will greet guests on arrival at the property.

We should mention

Pool access available from 7:00 AM to 10:00 PM.
Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property is also known as

The Westin London City Hotel

The Westin London City London

The Westin London City Hotel London

The Westin London City Reviews

9.2

Wonderful

9.6/10

Cleanliness

9.4/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

9.2/10

Eco-friendliness

10/10 Excellent

Loui

20 Nov 2024

Stayed 2 nights in Nov 2024

10/10 Excellent

Andrew

Travelled with family

5 Nov 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

A wonderful family stay with our 9 year old. Staff couldn’t have been friendlier or more helpful - a particular shout out for Emily who checked us in and checked on us every time she saw us pass. Lovely club lounge food and setting. Room brilliant and clean. Conveniently located for heading into the city centre, as well as having lots around to do including lovely walk over the river to Tate Modern. Spa nice and quiet though pool was a bit cold this time round compared to our last stay here

Stayed 2 nights in Nov 2024

10/10 Excellent

stephen

Travelled with partner

4 Nov 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

When you stay at a 5-star it should be a special experience and it was, great room, great hotel, great service and terrific breakfast too. Totally recommended.

Stayed 1 night in Oct 2024

10/10 Excellent

James

2 Nov 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Great hotel, best beds and shower. Pool and gym were really great. Excellent place to stay.

Stayed 2 nights in Oct 2024

10/10 Excellent

Abhishek

Travelled with family, Travelled with family and small children

2 Nov 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

We were welcomed by Stalin and he checked us out. Every single member of staff was wonderful and Stalin made us feel special, also the guest relations lady was so nice too. It felt like they actually cared for us and wanted to make a difference to our stay at Westin London.

Stayed 1 night in Nov 2024

10/10 Excellent

dexter

31 Oct 2024

Stayed 1 night in Sep 2024

10/10 Excellent

David

31 Oct 2024

Stayed 1 night in Oct 2024

10/10 Excellent

Ker Ming

25 Oct 2024

Stayed 1 night in Oct 2024

10/10 Excellent

Vanisha

Travelled with partner

13 Oct 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Beautiful hotel, lovely staff and they made my husband’s birthday so special. We had a wonderful stay, the location is perfect, close to so many attractions and the views are excellent. We had a wonderful time! Highly recommended.

Stayed 1 night in Oct 2024

10/10 Excellent

Tiffany

Travelled with family, Travelled with family and small children, Travelled with partner, Travelled with group

6 Oct 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

I love this hotel and would return for sure. I came with my family and my only draw back was the limited swim times for the children. One of the deciding factors to choosing this hotel was for the pool for the kids, I later learned that they were only allowed for 5 hours a day with strict times in the morning and mid day. Great for Spa patrons, not so great for families hoping to allow the kids in. They need an evening option at least. Morning, midday and then evening. We came from North America so Jet lag took away the morning option. We wanted to sight see so that took away the afternoon. This may be a selling point for adults who love to have a pool, which is great, but for families, keep this in mind. I will say however, there wasn’t a single other negative thing. It was spotless, service was incredible, food was terrific and cocktails BEAUTIFUL.

Stayed 2 nights in Oct 2024

10/10 Excellent

Giselle

3 Oct 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 1 night in Sep 2024

10/10 Excellent

Verified traveller

Business traveller

30 Sept 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 6 nights in Sep 2024

10/10 Excellent

Arnel

Travelled with partner

27 Sept 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Hotel is very clean. Breakfast selection was very good. Our server Jen was very accommodating. I would recommend this place in you happen to be in London.

Stayed 2 nights in Sep 2024

10/10 Excellent

Rishi

15 Sept 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Stayed 1 night in Sep 2024

8/10 Good

Farid, Riyadh

Business traveller

9 Sept 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

On the whole, I enjoyed my stay. The staff were very helpful and courteous. The SPA and pool facility is, by far, the best that I have seen in any London hotel lately. My only issue was with the confusion that prevailed when I changed rooms, and when I booked a separate room for my brother. I had to constantly explain the changes. Other than that, everything else was very good.

Stayed 3 nights in Sep 2024

8/10 Good

Richard

Business traveller

5 Sept 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Cool Hotel

Very comfortable but the breakfast was a disappointment. Staff at check in had a problem that I did not have photo ID even though I explained I am English and do not need to carry. The amenities are great and staff very good.

Stayed 1 night in Sep 2024

10/10 Excellent

Jennifer

3 Sept 2024

Stayed 4 nights in Aug 2024

10/10 Excellent

Marie

1 Sept 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 6 nights in Aug 2024

10/10 Excellent

Atsushi

29 Aug 2024

Stayed 2 nights in Aug 2024

10/10 Excellent

Adebola

Travelled with family and small children

28 Aug 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Excellent. Mohammed at the front desk was great.

Stayed 4 nights in Aug 2024

10/10 Excellent

Linda

Travelled with partner

23 Aug 2024

Liked: Cleanliness, staff & service, property conditions & facilities

The location was great to get to tourist attractions, close walk for tube (train station) to move around city. Also able to walk if happy to do so. Facilities were nice even though I did not use. The pool looked very inviting. Staff at entrance & exits always said hello.

Stayed 2 nights in Aug 2024

8/10 Good

Dennis

Travelled with family

19 Aug 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The property is beautiful and everything you would expect from a Westin. The only issue is the location. Food and entertainment are very sparse on the immediate area.

Stayed 1 night in Aug 2024

10/10 Excellent

Kaza

19 Aug 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 1 night in Aug 2024

10/10 Excellent

Pankaj

15 Aug 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 2 nights in Aug 2024

4/10 Poor

Rahul, Walnut Creek

Travelled with family and small children

9 Aug 2024

Liked: Cleanliness, property conditions & facilities

Disliked: Staff & service, amenities

Not for kids. Restrictions on pool usage, unless you want to put an alarm on to meet the pool times with kids. Terms and conditions are not clearly written out while booking. I think the bigger issue is that the the hotel management is not a problem solver; and were quite rude in their demeanor during check in.

Stayed 4 nights in Jul 2024