4/10 Poor
Heather
23 Dec 2024
Disliked: Cleanliness, staff & service, property conditions & facilities
It should be illegal for The Royal Horseguards to be able to call themselves a 5 star hotel. It couldn’t be further from the truth. This hotel is 3 stars at best. We stayed in the Apartment Suite. First off the hallways and elevator have a horrible musky smell. When we entered the suite we were baffled by how dirty is was. Black mold in the shower. Rug and couch so filthy it was appalling. When my husband went down to the desk to ask if we could change rooms the women told him “all the rooms are old and dirty” oh lovely, good to know! I had to put a blanket down over the couch to feel comfortable sitting on it. The TV would go off and restart by itself constantly. The water pressure was terrible. And the whole layout of the bathroom was poorly designed, with the shower door and bathroom door constantly colliding. This hotel needs a full renovation and updating. Do yourself a favor and spend your money elsewhere. Such a waste of money.
Heather
Stayed 5 nights in Dec 2024