The Pelham London - Starhotels Collezione - Reviews, Photos & Rates

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VIP Access

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Where to?

Dates

March 2025

April 2025

Overview
Rooms
Location
Policies

Wonderful

Popular amenities

Bar
Room service
Breakfast available
Gym
24/7 front desk
Housekeeping

Explore the area

15 Cromwell Place, South Kensington, London, England, SW7 2LA

Natural History Museum
‪3 min walk‬
Victoria and Albert Museum
‪4 min walk‬
Science Museum
‪5 min walk‬
London (LHR-Heathrow)
‪35 min drive‬

Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.

Expect exceptional service
Extra savings and perks for BONUS+ members

Learn more about VIP Access

Room options

The Mews Suite (Suite Temptation)

57 sq m
Sleeps 3
1 King Bed and 1 Queen Bed

Executive Room

28 sq m
Sleeps 3
1 King Bed

Superior Double Room

22 sq m
Sleeps 2
1 Double Bed

Junior Suite

33 sq m
Sleeps 3
1 King Bed

Deluxe Double Room

23.0 sq m
Sleeps 2
1 Queen Bed

King Suite (Suite Temptation)

102 sq m
Sleeps 3
1 King Bed

Similar properties

Free WiFi
Restaurant
Air conditioning
Gym

for 1 room

includes taxes & fees

18 Mar - 19 Mar

About this property

The Pelham London - Starhotels Collezione

Georgian hotel with bars and a 24-hour fitness center

A restaurant, 2 bars/lounges, and a 24-hour fitness center are available at this hotel. WiFi in public areas is free. Other amenities include a coffee shop/cafe, 24-hour room service, and a business center.

The Pelham London - Starhotels Collezione offers 52 air-conditioned accommodations with minibars and safes. Each accommodation is individually furnished and decorated. Beds feature Frette Italian sheets and premium bedding. A pillow menu is available. 36-inch flat-screen televisions come with cable channels. Bathrooms include shower/tub combinations, bathrobes, slippers, and designer toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, complimentary weekday newspapers, and phones. Additionally, rooms include complimentary bottled water and hair dryers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include hypo-allergenic bedding.

Recreational amenities at the hotel include a 24-hour fitness center.

Our customers tell us they can't get enough of The Pelham London - Starhotels Collezione's great location. During your stay, you're just a quick walk from Natural History Museum. You'll find features like free WiFi in public areas, plus 2 bars and a restaurant.

Free WiFi
Enjoy Italian cuisine while dining at La Trattoria
Full breakfast served daily for a fee
Services include babysitting, dry cleaning/laundry, and a concierge
Onsite recreation includes a 24-hour gym
Guests have great things to say about the proximity to public transportation and the helpful staff
Just a 3-minute walk from Natural History Museum and 4 minutes by foot from Victoria and Albert Museum

Along with a restaurant, there's a coffee shop/cafe on site. You can unwind with a drink at one of the 2 bars/lounges. Business amenities include a business center and meeting rooms.

WiFi is free in public spaces. Event space at this hotel measures 570 square feet (53 square meters) and includes conference space. A 24-hour fitness center, a library, and multilingual staff are also featured at the luxury The Pelham London - Starhotels Collezione.

Smoking is allowed in designated areas at this Georgian London hotel.

For a fee, guests can enjoy full breakfast daily from 7:00 AM to 10:30 AM.

La Trattoria - This restaurant specializes in Italian cuisine and serves breakfast, lunch, and dinner. A children's menu is available.

24-hour room service is available.

Awards and affiliations

The property is a member of Preferred Hotels & Resorts.

Languages

English, French, German, Italian, Russian, Spanish

Property amenities

Internet

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi

Parking and public transport

No on-site parking available
Street parking available

Food and drink

Full breakfast available for a fee daily 7:00 AM–10:30 AM: GBP 24 for adults and GBP 12 for children
1 restaurant and 1 coffee shop/cafe
2 bars/lounges
24-hour room service

Restaurants on site

La Trattoria

Things to do

24-hour fitness centre

Family friendly

Babysitting (surcharge)
In-room childcare (surcharge)
Laundry facilities
Soundproofed rooms

Conveniences

Banquet hall
Lift
Front-desk safe
Library

Guest services

24-hour front desk
Concierge services
Daily housekeeping
Dry-cleaning service
Laundry facilities
Luggage storage
Multilingual staff
Tour/ticket assistance
Turndown service

Business services

Business centre
Conference space (570 square feet)
Meeting rooms

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Lift
Wheelchair-accessible (may have limits)

Designated smoking areas
Fireplace in reception

Room amenities

Bedroom

Air conditioning
Bed sheets
Blackout drapes/curtains
Frette Italian sheets
Hypo-allergenic bedding
Pillow menu
Premium bedding

Bathroom

Bathrobes
Bidet
Designer toiletries
Hairdryer
Private bathroom
Shower/bath combination
Towels

Entertainment

36-inch flat-screen TV
TV channels

Food and drink

Free bottled water
Minibar

Connecting rooms available
Desk
Free newspapers (weekdays)
Individually decorated
Individually furnished
Phone
Safe
Slippers
Soundproofing
Turndown service

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight

Contactless check-in available

Express check-in available

Minimum check-in age: 18

Check-out

Check-out before 11 AM

Contactless check-out available

Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

No pets allowed, but service animals are welcome

Children and extra beds

Children are welcome.

Kids stay free! One child 6 years old or younger stays free when using existing bedding.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

Fee for full breakfast: approximately GBP 24 for adults and GBP 12 for children

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Front desk staff will greet guests on arrival at the property.

We should mention

One child 6 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
Registered guests are the only ones allowed to be in guestrooms.
Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Hotel Pelham

Pelham Hotel London

Pelham London

Pelham Starhotels Collezione Hotel London

The Pelham Hotel London, England

Pelham Starhotels Collezione Hotel

Pelham Starhotels Collezione London

Pelham Starhotels Collezione

The Pelham Hotel

The Pelham Starhotels Collezione

The Pelham London - Starhotels Collezione Hotel

The Pelham London - Starhotels Collezione London

The Pelham London - Starhotels Collezione Hotel London

The Pelham London - Starhotels Collezione Reviews

9.0

Wonderful

9.4/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

10/10 Excellent

Robert

3 Dec 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great service! Always love this hotel

Stayed 6 nights in Nov 2024

10/10 Excellent

Verified traveller

Business traveller

2 Dec 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 2 nights in Nov 2024

6/10 Okay

Verified traveller

Travelled with family

2 Dec 2024

Liked: Cleanliness, staff & service

Good location, questionable other things.

Good location hotel. Narrow stairs. No elevator to our room. Paper thin walls. Toilet takes 10-15 minutes to refill cisterne before can be used again. Surprise sur charge for “service” to tip staff added at check out. No mention of this at booking or checkin. Supposedly voluntary so I declined. Order only breakfast restaurant was slow to bring coffe and continental. No won’t be back.

Stayed 3 nights in Nov 2024

10/10 Excellent

Anna

Travelled with family

25 Nov 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Lovely staff. Very cordial

Stayed 2 nights in Nov 2024

8/10 Good

Salwa

10 Nov 2024

Stayed 2 nights in Nov 2024

6/10 Okay

Karen

6 Nov 2024

Stayed 1 night in Nov 2024

10/10 Excellent

Rebecca

31 Oct 2024

Stayed 6 nights in Sep 2024

10/10 Excellent

alice

Travelled with group

12 Oct 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

I haven’t stayed at the Pelham for several years and the staff and service was fabulous. Anna at the front desk was so nice and helped. Thomas the concierge was amazing. He helped me with which tube to get on as well as walked with us to the train platform so we didn’t need to carry our luggage. He was an amazing asset to the hotel. We will be back!!

Stayed 2 nights in Oct 2024

10/10 Excellent

mian hamid

Travelled with family

8 Oct 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Wonderful Excellent Hotel Team Ever, helped me so much even though a minor spill that happened during the stay, 5 star !

Stayed 4 nights in Oct 2024

10/10 Excellent

Alice, Kentfield

5 Oct 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Perfect location perfect afternoon tea. Great service. Great rooms definitely would stay here again.

Stayed 4 nights in Sep 2024

4/10 Poor

Hannah

5 Oct 2024

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Promised refund never appeared

Service at the hotel was slow in general. But breakfast was appalling, firstly ignored over other guests. Food was slow to arrive, the drinks weren't even delivered - to the point was asked if we wanted more drinks when the first drinks hadn't even arrived. Simple requests like brown sauce took over 15 minutes to arrive and instead brown sauce was given. Orderd a croissant, waited 10 minutes to be told firstly it wasn't put through, then secondly that they ran out. The room was tired. Mould along the bath seal, fabric wallpaper had questionable stains and was worn Spoke to management on check out and was told a refund would be given but it would take time as it was booked via a third party , it's been nearly two months an no refund Definitely not a five star hotel, a very tired four star in need of a refurbishment

Stayed 1 night in Aug 2024

10/10 Excellent

Tim

5 Oct 2024

Stayed 1 night in Oct 2024

8/10 Good

Newton

Travelled with partner

4 Oct 2024

Liked: Cleanliness, staff & service, property conditions & facilities

The breakfast was awful. Just dreadful. We were given all of a minute to decide what we wanted. 50 minutes later the coffee was served. I was given my porridge after everything else. Porridge is served first. I don't want someone to decide if I want milk or not my husbands full breakfast was slop served in a cereal dish. The bacon was over cooked so crisp it was verging on being burnt and tasted tainted. It was how you didn't want to start the day. A whole hour sitting around for a trulyvile breakfast. From then on we had really fantastic breakfasts at Paul's just across the road. The food was a disgrace and let this really nice hotel down

Stayed 5 nights in Sep 2024

10/10 Excellent

Vicki

3 Oct 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

It was amazing! The bed was incredible. The staff was so friendly and helpful. I would stay here again on my next visit. The breakfast was fantastic.

Stayed 2 nights in Sep 2024

10/10 Excellent

Catherine, Solana Beach

22 Sept 2024

Stayed 2 nights in Aug 2024

10/10 Excellent

Pedro

Travelled with family

16 Sept 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Pelham 👌

Gorgeous small hotel in an excellent location. Friendly staff super comfortable room, great bed and bath, cozy

Stayed 1 night in Sep 2024

10/10 Excellent

Oscar, Orlando

Travelled with partner

15 Sept 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Excellent customer service. Lots of dining options around. Very walkable to museums and underground stations.

Stayed 1 night in Sep 2024

10/10 Excellent

Rachel

Business traveller

13 Sept 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Stayed 1 night in Sep 2024

10/10 Excellent

Kelsey

Travelled with family and small children

12 Sept 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The staff at the Pelham Hotel in Kensington was top notch! Thomas, the concierge, was incredible and went above and beyond. Location is impeccable with tube access across the street, bus access out the front door, and walking distance from many sites and wonderful restaurants

Stayed 6 nights in Aug 2024

10/10 Excellent

renee

10 Sept 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Excellent staff! Would def go back again!

Stayed 2 nights in Sep 2024

10/10 Excellent

Claudia

Travelled with group

7 Sept 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Cozy and chic

We were only there for one night but had a lovely time! It was beautiful and the staff is amazing. The rooms are cozy and super comfortable. Will be staying here every time I’m in London.

Stayed 1 night in Sep 2024

10/10 Excellent

Amanjot

6 Sept 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Great property -

Stayed 2 nights in Aug 2024

8/10 Good

Gemma

Travelled with family and small children

2 Sept 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Boutique hotel in the centre of South Kensington. Ideal location for visiting London.

Stayed 3 nights in Aug 2024

10/10 Excellent

Anujit

Travelled with family

21 Aug 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The Mews was an excellent suite for extra space, very nicely appointed. It is actually at the side of the hotel down a side alleyway and was surprisingly very quiet. our daughter loved the loft area with the second bed, but there are narrow stairs so not for those with mobility issues or very young kids. The staff were very nice and helpful. The stairs to the Mews suite are very narrow so it’s difficult with larger suitcases. Kudos to the staff member who carried our luggage up!! Breakfast was excellent! Upon our arrival some complimentary fruit and Chocolates awaited us which we demolished during our stay. The surrounding area is extremely convenient for food choices, restaurants and access to the Tube and various museums. We thoroughly enjoyed our stay at The Pelham.

Stayed 2 nights in Aug 2024