2/10 Terrible
Shu Hei Janice
Travelled with family
31 Oct 2024
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
A family with 3 adults staying for 3 nights.
1.Shallow and smaller then A4 paper basin, water splash all over your body.
2.I tried to remove the bath mat as I not get use to it, shocked to uncover the shower floor was broken. The mat was deliberately used for covering it up. Hair all stuck on the mat.
3.Table with a cup of coffee and an ashtray full of cigarettes in the front yard during check in, disgusting.
4.Broken lightbulb on the front yard floor, no fixing.
5.Light outside the entrance door covered with spiderweb.
6.No toilet paper and paper roll holder.
7.1 floor towel and 3 big towels on the first night. Host reluctantly gave us 3 more towels on the second night upon requests and specifying he will NOT provide us any more towels. I felt so bad begging for towels. One of the towels gave us on the second night were stained, disgusting.
Description of the hotel amenities is cheating, please specify towels only available on the first day ONLY.
8.Sofa and chair with yellow stains. potato chips found on the sofa and the floor, clearly no/rough cleaning or sanitzing work.
9.We got 5 hangers, 3 of them were from fitting room with logos and printed size labels.Crazy.
10.I travelled with parents age 65 , I deliberately asked the host for the no of stairs. They said my room is on the G/F with just 3 steps, omitting the up and downstairs along the corridor. I knew your staff are willing to help on luggages, but a genuine answer to my query is a matter of honesty that I concern.