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4.3 out of 5

"Very well looked after and excellent service the rooms were very comfortable and clean " More

By a verified traveller on Sat 29 Sep 2018

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Studio Suite, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max

Deluxe Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max

Studio Suite, 1 King Bed (1 Four Poster Bed)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Luxury Studio Suite

Bed Count 1 King Bed Maximum Occupancy 3 Max

Classic Room, 1 Queen Bed

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Luxury Suite, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max

Hotel Description

Our customers tell us that they can't get enough of the helpful staff at The Kensington Hotel. During your stay, you're just a quick walk from Natural History Museum. Enjoy features like free WiFi in public areas, plus a restaurant and a gym.

  • Free WiFi
  • Drinking and dining options include a coffee shop, a restaurant and a bar/lounge
  • English breakfast served weekdays for a fee
  • Services include babysitting, dry cleaning/laundry and a concierge
  • On-site recreation includes a gym
  • Within a 10-minute walk of Natural History Museum and Victoria and Albert Museum
  • Cats and dogs welcome for a fee

The Kensington Hotel ratings based on 20 Verified Reviews

Review Summary
4.3 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for The Kensington Hotel

Everyone (14) Couples (2) Family (2)
5 out of 5

Posted by on 17 Oct 2021

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4 out of 5

Posted by on 8 Dec 2019

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Comment from Hotel Management

10 Dec 2019 by Leandro Vittozzi

- Dear Mr/Ms Anonymous, Thank you for rating your last stay at The Kensington so highly. We appreciate your star rating of us and hope we have the pleasure of welcoming you back to the hotel soon. Warm regards, Leandro Vittozzi Guest Relations Executive

4 out of 5

Posted by on 24 Nov 2019

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Comment from Hotel Management

27 Nov 2019 by Leandro Vittozzi

Dear Mr/Ms Anonymous, Thank you for rating your last stay at The Kensington so highly, should there have been anything else we could have done to make your stay more comfortable please do reach out to us. We appreciate your feedback and hope we have the pleasure of welcoming you back to the hotel soon. Warm regards Leandro Vittozzi Guest Relations Supervisor

5 out of 5

Posted by on 28 Mar 2019

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Comment from Hotel Management

2 Apr 2019 by ms

Thank you very much for your rating. We thank you for your recommendation to our future guests and look forward to welcome you back next time you travel to London. Warm regards, Margaux Sposito Guest Relations Executive

5 out of 5
Very well looked after and excellent service the rooms were very comfortable and clean

Posted by , from London on 29 Sep 2018

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Comment from Hotel Management

30 Sep 2018 by Ms

Dear Gemma, Thank you very much for your wonderful comment. It was a delight to have you with us and to read that you had a lovely time at The Kensington. We hope to see you again very soon! Warm regards, Margaux Sposito Guest Relations Executive

4 out of 5

Very nice place

Pros: Comfortable and quiet
Comfortable friendly and excellent location to stay Would stay here again in the fyture

Posted by , from u.k. on 22 Mar 2018

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3 out of 5

Weekend Away

When we arrived at the hotel we were politely greeted and our bags picked taken from us out the taxi. Reception staff very polite. We were put into a room that should of have a queen size bed, it wasn't even a double! I was assured this was a queen size bed even though I'm only 6ft 3 and my Legs were hanging off the end of the bed. With a complaint to reception the Manager done all she could to sort this. Although they had no availability for the first night. So this wasn't a great start to our weekend at which isn't exactly a cheap hotel The Manager managed to switch us to a different room for the second night which was must better. Verdict being :- Very disappointed for the first night the second night better.

Posted by on 2 Sep 2015

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4 out of 5

Family Trip

Well appointed helpful staff with nice touches. But be warned the rooms are very small.

Posted by on 20 Aug 2015

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4 out of 5

Great location

Super location, friendly staff. Small room. High price versus Regency Hotel across the road that has a pool. Price should include breakfast.

Posted by on 4 Aug 2015

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4 out of 5
Das Personal ist aeusserst hilfsbereit und professionell. Man fuehlt sich sehr wilkommen. Das Hotel ist wunderschoen, urgemuetlich und elegant, ganz ohne die sonst uebliche steife 5 Sterne Atmosphaere. Man hat allen Luxus und fuehlt sich dennoch ganz wie Zuhause. Ich werde auf jeden Fall sehr gern wieder kommen.

Posted by on 8 Oct 2019

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Comment from Hotel Management

5 Nov 2019 by Leandro Vittozzi

- Dear Mr/Ms Anonymous, Thank you for rating your last stay at The Kensington so highly. We are delighted that you enjoyed your stay, making our customers feeling at home is our pleasure and mission. We appreciate your rating of us and hope we have the pleasure of welcoming you back to the hotel soon. Warm regards, Leandro Vittozzi Guest Relations Executive

Property Features

Along with a restaurant, there's a coffee shop/cafe on site. You can enjoy a drink at the bar/lounge. A 24-hour business centre and 2 meeting rooms are available. WiFi is free in public spaces. A fitness centre, spa services, and multilingual staff are also featured at the eco-certified The Kensington Hotel. This London hotel is smoke free.

  • 150 guestrooms or units
  • 6 levels
  • Built in 1870
  • Childcare (surcharge)
  • Business centre (24 hours)
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Newspapers in lobby (free)
  • Bellhop
  • Lift
  • No smoking on site
  • Bar or lounge
  • Coffee shop
  • Dining venue

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Soundproofed rooms
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • Free cots/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Transport

  • Train station: West Brompton Station (1.4 km / 0.9 mi)
  • Metro station: South Kensington Underground Station (0.4 km / 0.3 mi)

Room Amenities

The Kensington Hotel offers 150 accommodations with minibars and laptop-compatible safes. Each accommodation is individually furnished and decorated. Pillowtop beds feature Egyptian cotton sheets, down duvets and premium bedding. Smart televisions come with satellite channels. Bathrooms include baths or showers, dressing gowns, slippers and designer toiletries. This London hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, complimentary newspapers and telephones. Additionally, rooms include espresso makers and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include hypo-allergenic bedding.

  • Pillowtop beds
  • Minibar
  • In-room dining (24 hours)
  • Smart television
  • Satellite channels
  • Espresso maker
  • Coffee maker
  • Egyptian cotton linens
  • Hypo-allergenic bedding
  • Down blanket
  • Bath or shower
  • Cots (free)
  • Housekeeping (daily)
  • Nightly turndown service
  • Newspapers (free)
  • Hairdryer
  • Laptop safe
  • Dressing gowns
  • Slippers
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout curtains
  • Sound-insulated rooms
  • Climate control
  • Ensuite bathroom
  • Unique furnishings
  • Unique decor
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy a English breakfast on weekdays from 6:30 AM and 10:00 AM.

Town House at Kensington – This restaurant serves breakfast, brunch, lunch and dinner. Guests can enjoy drinks at the bar. A children's menu is available.

The K Bar – On-site wine bar. Open daily.

24-hour room service is available.

Nearby Activities

Recreational amenities at the hotel include a fitness centre.

Spa Services

Guests can pamper themselves by indulging in the on-site spa services. Services include massages.

  • Massages

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Wheelchair accessible path of travel
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible concierge desk
  • Assistive listening devices available
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible meeting spaces/business centre

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Free cots (infant beds)!

Pet Policy

  • Pets: GBP 50.00 per accommodation, per night
  • Only dogs and cats are allowed Service animals are exempt from fees.

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards and debit cards; cash is not accepted

Safety features at this property include a fire extinguisher, a security system, a first aid kit and window guards

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. No on-site parking is available. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, Eurocard, Barclaycard and debit cards. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards in all accommodation.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Security system
  • Protective clothing is available to guests
  • Masks are available to guests
  • Gloves are available to guests
  • Property follows sanitisation practices of Safe Travels (WTTC - Global)
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • Carbon monoxide detector
  • Property confirms they are implementing enhanced cleaning measures
  • Smoke detector
  • Individually-wrapped food options are not available
  • Debit cards
  • No gap period between guest stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for English breakfast: from approximately GBP 40.00 for adults and from GBP 40.00 for children
  • Pet fee: GBP 50.00 per accommodation, per night
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hotel Kensington
  • Kensington Hotel
  • Kensington Hotel London
  • The Kensington London, England
  • The Kensington Hotel Hotel
  • The Kensington Hotel London
  • The Kensington Hotel Hotel London

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Awards & Affiliations

Eco-certified property

This property participates in Green Tourism Programme – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

  • Green Tourism Programme
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