4/10 Poor
Sunglim
Travelled with family
20 Sept 2024
Liked: Cleanliness
Disliked: Staff & service, amenities
This hotel advertises itself as a luxury 5-star boutique hotel. So you expect cozy, quiet, and more individualized service. My experience was the opposite. They had a party on Saturday night which woke me up because it was so loud. I called the front desk, and they responded that I could move my room. People are traveling from overseas, jet lagged and I booked this hotel to avoid this kind of nonsense noise. I don't understand the logic of management that it's appropriate to have a screaming, electric DJ party at a boutique hotel. If they knew there was a party, at least they could've let guests know or moved to different rooms beforehand instead of making guests move middle of the night. On top of this, my room had a connecting door. My neighbor was clearly guests from the party because they were singing, laughing, going in and out of the room while the party was going on, and I could hear their conversations. I really don't understand why they would make loud party guests stay next to someone who is staying the whole week.
Additionally, their rooms have very bad soundproofing. Your whole room shakes whenever someone opens or closes the door. Food - definitely not a 5 star. I ordered room service for breakfast. Coffee was brought in a cup (no cover or anything), it was already cold and spilled everywhere. Ordered tea with Milk but milk never came. Ordered a vegetarian dish but brought sausage. I had a high expectation for this hotel but I will not stay here again.
Sunglim
Stayed 7 nights in Sep 2024