The Franklin London - Starhotels Collezione - Reviews, Photos & Rates

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VIP Access

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Where to?

Dates

March 2025

April 2025

Overview
Rooms
Location
Policies

Exceptional

Popular amenities

Spa
Bar
Pet-friendly
Gym
Breakfast available
Room service

Explore the area

24 Egerton Gardens, London, England, SW3 2DB

Natural History Museum
‪7 min walk‬
Hyde Park
‪10 min walk‬
Royal Albert Hall
‪13 min walk‬
London (LHR-Heathrow)
‪34 min drive‬

Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.

Expect exceptional service
Extra savings and perks for BONUS+ members

Learn more about VIP Access

Room options

Deluxe Double Room

24 sq m
Sleeps 2
1 King Bed

Frette Italian sheets, premium bedding, down duvets, pillow-top beds

Executive Suite (Suite Temptation)

33 sq m
City view
Sleeps 3
1 King Bed

Superior Double Room

20 sq m
Sleeps 2
1 King Bed

Presidential Suite (Suite Temptation)

62 sq m
Sleeps 3
1 King Bed

Junior Suite

30 sq m
Sleeps 3
1 Queen Bed

Single Room

15 sq m
Sleeps 1
1 Queen Bed

Triple Room

30 sq m
Sleeps 3
1 Twin Bed and 1 King Bed

Garden Suite (Suite Temptation)

36 sq m
Sleeps 3
1 King Bed

Similar properties

Premium bedding, in-room safe, desk, laptop workspace

Spa
Free WiFi
Restaurant
Air conditioning

for 1 room

includes taxes & fees

20 Mar - 21 Mar

About this property

The Franklin London - Starhotels Collezione

Luxury hotel with a full-service spa and a 24-hour fitness center

Along with a full-service spa, this smoke-free hotel has a restaurant and a 24-hour fitness center. WiFi in public areas is free. Additionally, a bar/lounge, a steam room, and a coffee shop/cafe are onsite.

The Franklin London - Starhotels Collezione offers 35 air-conditioned accommodations with minibars and safes. Pillowtop beds feature Frette Italian sheets, down comforters, and premium bedding. A pillow menu is available. Flat-screen televisions come with premium cable channels. Bathrooms include bathtubs or showers with rainfall showerheads, bathrobes, slippers, and designer toiletries.

This London hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include complimentary bottled water and hair dryers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include hypo-allergenic bedding.

Recreational amenities at the hotel include a steam room and a 24-hour fitness center.

Guests can pamper themselves with a trip to the onsite spa, which has 1 treatment room. Services include facials, body treatments, and manicures and pedicures. The spa is equipped with Turkish bath/hammam.

Our customers tell us they can't get enough of the helpful staff at The Franklin London - Starhotels Collezione. During your stay, you're just a quick walk from Victoria and Albert Museum. Features include free WiFi in public areas, plus a full-service spa and a restaurant. This property offers pet-friendly amenities like food and water bowls.

Free WiFi
Enjoy Italian cuisine at The Franklin Restuarant, a fine-dining restaurant with garden views
Full breakfast served daily for a fee
Treat yourself to massages, facials, or manicures and pedicures at the spa
Services include babysitting, dry cleaning/laundry, and a concierge
Onsite recreation includes a 24-hour gym and a steam room
Guests have great things to say about the helpful staff and the overall condition of the property
Steps from Brompton Oratory and 3 minutes by foot from Victoria and Albert Museum
Dogs welcome for a fee (restrictions apply)
Pet-friendly amenities are available, including food and water bowls

The Franklin London - Starhotels Collezione offers its guests a full-service spa, a steam room, and a 24-hour fitness center. There's a restaurant on site, as well as a coffee shop/cafe. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi.

A business center and a meeting room are available. Spa services, a library, and multilingual staff are also featured at the luxury The Franklin London - Starhotels Collezione.

This 5-star London hotel is smoke free.

For a fee, guests can enjoy full breakfast daily from 7 AM to 11 AM.

The Franklin Restuarant - Overlooking the garden, this fine-dining restaurant specializes in Italian cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar. Reservations are required.

Late night fare is available from 24-hour room service.

Languages

English, French, German, Italian, Russian, Spanish

Property amenities

Internet

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi

Parking and public transport

24 hours off-site parking within 1312 ft (GBP 52 per day)

Food and drink

Full breakfast available for a fee daily 7 AM–11 AM: GBP 25 for adults and GBP 12.50 for children
1 restaurant and 1 coffee shop/cafe
1 bar
24-hour room service

Restaurants on site

The Franklin Restuarant

Things to do

24-hour fitness centre
Full-service spa
Steam room

Family friendly

Babysitting (surcharge)
Laundry facilities
Soundproofed rooms

Conveniences

Banquet hall
Lift
Free newspapers in reception
Front-desk safe
Library

Guest services

24-hour front desk
Concierge services
Daily housekeeping
Dry-cleaning service
Laundry facilities
Luggage storage
Multilingual staff
Porter/bellhop
Tour/ticket assistance
Turndown service

Business services

Business centre
A meeting room

Spa

Body treatments
Couples treatment room(s)
Facials
Manicures and pedicures
Massages
Massage/treatment rooms
Treatment room
Turkish bath/hammam

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Lift
Hardwood flooring in room

Smoke-free property

Room amenities

Bedroom

Air conditioning
Bed sheets
Blackout drapes/curtains
Down duvet
Frette Italian sheets
Heating (climate-controlled)
Hypo-allergenic bedding
Pillow menu
Pillow-top mattress
Premium bedding

Bathroom

Bathrobes
Bath or shower
Designer toiletries
Hairdryer
Private bathroom
Rainfall showerhead
Towels
Toothbrush and toothpaste (on request)

Entertainment

TV channels
Flat-screen TV
Premium channels

Food and drink

Free bottled water
Minibar

Connecting rooms available
Desk
Free newspapers
Phone
Safe
Slippers
Soundproofing
Turndown service

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime

Early check-in subject to availability

Early check-in is available for a fee

Contactless check-in available

Minimum check-in age: 18

Check-out

Check-out before 11 AM

Contactless check-out available

Late check-out subject to availability

A late check-out fee will be charged

Express check-out available

Special check-in instructions

Guests will receive an email 48 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets: GBP 30 per pet, per night
Only dogs are allowed
Maximum 1 (weight limit: 31 lbs per pet)
Pets cannot be left unattended
Food and water bowls are available
Restrictions apply
For more information, you can reach out to the property at the number on the booking confirmation
Service animals are exempt from fees

Children and extra beds

Children are welcome.

Kids stay free! One child 6 years old or younger stays free when using existing bedding.

Rollaway/extra beds are available for GBP 50 per night.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

Fee for full breakfast: approximately GBP 25 for adults and GBP 12.50 for children
Nearby parking fee: GBP 52 per day(1312 ft away; open 24 hours)
Pet fee: GBP 30 per pet, per night
Service animals are exempt from fees
Early check-in is available for a fee (subject to availability)
Late check-out is available for a fee (subject to availability)
Rollaway bed fee: GBP 50 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Guests will receive an email 48 hours before arrival with check-in information. Front desk staff will greet guests on arrival at the property.

We should mention

Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
One child 6 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
Registered guests are the only ones allowed to be in guestrooms.
Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property is also known as

Franklin Hotel London

Franklin London

Franklin Hotel Starhotels Collezione London

Franklin Hotel Starhotels Collezione

Franklin Starhotels Collezione London

Franklin Starhotels Collezione

Franklin Starhotels Collezion

The Franklin Hotel Starhotels Collezione

The Franklin London - Starhotels Collezione Hotel

The Franklin London - Starhotels Collezione London

The Franklin London - Starhotels Collezione Hotel London

The Franklin London - Starhotels Collezione Reviews

9.4

Exceptional

9.6/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

10/10 Excellent

Christopher

5 Dec 2024

Stayed 1 night in Nov 2024

10/10 Excellent

Scott, London

25 Nov 2024

Liked: Cleanliness

Gggg

Stayed 1 night in Nov 2024

6/10 Okay

Cathy

Business traveller

1 Nov 2024

Liked: Cleanliness, amenities, property conditions & facilities

Disliked: Staff & service

We got off to a rocky start and finish here. The reception is at a massive table that is really not conducive to dealing with the paperwork for check in. The check in process also seems unnecessarily long and complicated. Our room was quite small, but very nice and the bottle of fizz and chocolates was a nice touch. We had breakfast included with the room, which we had both mornings - the presentation of the little pastries is very beautiful… all seemed well until checkout. Honestly, the staff must already know they’re going to be in an argument, because they are defensive from the outset. We had ZERO incidentals, but I was presented with an £80 settlement figure to pay. When I asked for the details, they were strangely unable to print the bill AND refused to let me see their screen. I demanded a breakdown and they gave me explanations such as ‘room cleaning’ (which was never mentioned at any point) and £2 extra for ordering WATER at breakfast, because evidently water isn’t included (although also never mentioned). It was absolutely the most annoying, frustrating, deliberately misleading experience I have had at a hotel in a very long time. In the end, the woman at reception basically said - we have your card details, so we are charging you and we’ll email you the receipt… WHICH THEY STILL HAVE NOT DONE… from my September stay. It really left a bad taste and `I would absolutely not stay here again.

Stayed 2 nights in Sep 2024

10/10 Excellent

Brian

15 Oct 2024

Stayed 2 nights in Oct 2024

10/10 Excellent

Gayle

Travelled with group

4 Oct 2024

Liked: Cleanliness, property conditions & facilities, room comfort

Superb

We really enjoyed our stay at the Franklin Hotel in London. The room, the service, the staff were all very lovely and top notch. They accomodated our every need and we wanted for nothing. We would definitely stay again.

Stayed 1 night in Oct 2024

10/10 Excellent

Matthew

28 Sept 2024

Stayed 1 night in Sep 2024

10/10 Excellent

Wendy

26 Sept 2024

Stayed 2 nights in Aug 2024

10/10 Excellent

Kelly

Travelled with partner

25 Sept 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Amazing service and furnishings. Top notch stay.

Stayed 2 nights in Sep 2024

10/10 Excellent

Nina

16 Sept 2024

Stayed 4 nights in Aug 2024

10/10 Excellent

Rauzia

Business traveller

10 Sept 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 3 nights in Sep 2024

10/10 Excellent

Thomas

9 Sept 2024

Stayed 1 night in Aug 2024

10/10 Excellent

Verified traveller

Travelled with family

8 Sept 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Wonderful Stay

An amazing stay in a beautiful location, staff are super friendly and pleasant, the rooms are fantastic and fully equipped with everything you need, the food was amazing and restaurant staff were very helpful and welcoming, I would highly recommend for your next stay

Stayed 1 night in Sep 2024

10/10 Excellent

Sybil

3 Sept 2024

Stayed 1 night in Aug 2024

10/10 Excellent

Nevin

Travelled with partner

27 Aug 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Really professional & friendly staff. Wonderful bedroom. Fantastic location!

Stayed 1 night in May 2024

10/10 Excellent

Lee

21 Aug 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 1 night in Aug 2024

10/10 Excellent

Taylor

Travelled with family

20 Aug 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The location is great, the hotel itself is quiet and chic. The staff is always around to help and make reservations or get car services or wine late at night and super capable to handle any thing we needed at the last minute. Aisha at the front and Michal the concierge were super kind and helpful when it came to getting us reservations. This is my second time staying here recently and have become a huge fan of the hotel.

Stayed 5 nights in Aug 2024

8/10 Good

Erina

19 Aug 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 2 nights in Aug 2024

10/10 Excellent

Joni

3 Aug 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 1 night in Aug 2024

10/10 Excellent

Karen

29 Jul 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 3 nights in Jul 2024

10/10 Excellent

Raul

Travelled with family

26 Jul 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Excellent welcoming staff who help with luggage and personally lead you to room. Very clean rooms and comfortable beds. And convenient to Harrods.

Stayed 1 night in Jul 2024

10/10 Excellent

LINDA, Washington Crossing

22 Jul 2024

Stayed 5 nights in Jul 2024

10/10 Excellent

LINDA, Washington Crossing

Travelled with family

22 Jul 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Beautiful rooms, very friendly and helpful staff, great location for South Kensington and Knightsbridge for museums,, Hyde Park, Harrods, and wimbledon

Stayed 1 night in Jul 2024

8/10 Good

Andrea

Travelled with partner

20 Jul 2024

Liked: Cleanliness, amenities, property conditions & facilities

The hotel itself is very nice, clean, the rooms are well appointed. However, our bathroom was disappointingly small considering the type of room we booked. Staff at check-in was very friendly but did not follow through - we were supposed to receive a bottle of Prosecco which did not materialize, the request for late checkout was granted but not communicated to the staff member who was there the next day; breakfast was allegedly extra even so our reservation indicated breakfast was included. Having said that a fantastic staff member took care of us during checkout and rectified the situation.

Stayed 3 nights in Jul 2024