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The Craven Hotel

3.0 star property

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Photo gallery for The Craven Hotel

Front of property – evening/night
Interior detail
Triple Room
Reception
Shower, free toiletries, hair dryer, towels

Reviews

5.0 out of 10

Popular amenities

  • 24/7 front desk
  • Free WiFi

Explore the area

View in a map
10-11 Craven Terrace, Paddington, London, England, W2 3QD
  • Place, Kensington Gardens
    ‪3 min walk‬
  • Place, Hyde Park
    ‪5 min walk‬
  • Place, Paddington Central
    ‪9 min walk‬
  • Airport, London (LHR-Heathrow)
    ‪38 min drive‬

Room options

View all photos for Single Room

Single Room

Single Room

  • 7 sq m
  • Sleeps 1
  • 1 Twin Bed

View all photos for Standard Twin Room

Standard Twin Room

Standard Twin Room

  • 10 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Standard Double Room

Standard Double Room

Standard Double Room

  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

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Exterior
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  • Microwave
4.1 out of 5, Very good, 83 reviews
The price is €183
includes taxes & fees
22 Dec - 23 Dec
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About this property

The Craven Hotel

Victorian hotel in London with a 24-hour front desk
Along with concierge services, this smoke-free hotel has a 24-hour front desk and tour/ticket assistance. WiFi in public areas is free. Additionally, a front-desk safe, multilingual staff assistance, and a reception hall are onsite. Housekeeping is available on request.
The Craven Hotel offers 39 accommodations with hair dryers and complimentary toiletries. Digital television is provided.

Bathrooms include showers. Guests can surf the web using the complimentary wireless Internet access. Housekeeping is offered on request and irons/ironing boards can be requested.

During your stay at The Craven Hotel, you're just a quick walk from Hyde Park. You'll find features like free WiFi in public areas and concierge services.
  • Free WiFi
  • Services include a concierge, tour or ticket assistance, and luggage storage
  • Just a 4-minute walk from Kensington Gardens and 6 minutes by foot from Hyde Park
The Craven Hotel offers its guests multilingual staff, tour/ticket assistance, and concierge services. Public spaces have free WiFi.

This 3-star London hotel is smoke free.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Family friendly

  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (on request)
  • Multilingual staff
  • Tour and ticket assistance

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Upper floors accessible by stairs only
  • Well-lit path to entrance

More

  • 2 buildings
  • 4 floors
  • Reception hall
  • Smoke-free property
  • Victorian architecture

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 20-inch TV with digital channels

More

  • Heating
  • Iron/ironing board on request
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 17

Check-out

Check-out before 10:00 AM
Contactless check-out available

Special check-in instructions

This property offers transfers from the train station; guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Payment types at the property

Important information

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts major credit cards, debit cards, and cash
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
The Craven Hotel offers transfers from the train station. Please contact the property at the number on the booking confirmation with your arrival details prior to travel. Guests arriving after midnight must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

Property is also known as

Craven Hotel
Craven Hotel London
Craven London
Hotel Craven
England
The Craven Hotel Hotel
The Craven Hotel London
The Craven Hotel Hotel London

The Craven Hotel Reviews

Reviews

5.0
Rating 10 - Excellent. 33 out of 571 reviews
Rating 8 - Good. 100 out of 571 reviews
Rating 6 - Okay. 138 out of 571 reviews
Rating 4 - Poor. 146 out of 571 reviews
Rating 2 - Terrible. 154 out of 571 reviews

5.8/10

Cleanliness

6.2/10

Staff & service

3.8/10

Amenities

4.8/10

Property conditions & facilities

4.4/10

Eco-friendliness

Reviews

2/10 Terrible

JALAL

Stayed 1 night in Sep 2025

10/10 Excellent

Karla

Liked: Cleanliness, staff & service, property conditions & facilities
Absolutely wonderful! Situated in a beautiful, great location, near transportation, numerous dining options. My favorite aspect of it is that it’s near Hyde park!
Stayed 4 nights in Sep 2025

4/10 Poor

sophia

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

p

the overall experience was poor the room definitely needs a re paint as it is runned down. The bed is uncomfortable the walls are grubby and the bathroom was ridiculously tiny you didn’t even have space to sit on the toilet as the sink was practically on top of you- aswell no hot water from the shower just pure coldness! It was very noisy at night time too, the service wasn’t very good either we had to wait a couple hours for some extra pillows. if your looking for a cheap place to stay then stay here lol!
Stayed 1 night in Sep 2025

6/10 Okay

Alexander job

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort

Good location but toilet and washbasin to improve

A very small room but centrally located in Paddington which is a very big advantage and a few minutes walk from the Underground station at Paddington and also Direct connection to the London Heathrow. The toilet as well as wash basin are made where it’s both very difficult to use.
Stayed 4 nights in Sep 2025

8/10 Good

ANNE MARIE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2025

4/10 Poor

Kevin

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Don’t waste your money!!!

I got there early and told to come back at three, came back and had to wait over 15 minutes for someone to come and check me in. The room was small and the shower was even worse because you had to manoeuvre yourself to get in. The mattress was terrible, could not get comfortable and had hardly any sleep, I will never go there again and would not recommend it to anybody!!
Stayed 1 night in Aug 2025

4/10 Poor

Raman

Travelled with group
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

2/10 Terrible

Naadra

Disliked: Cleanliness, staff & service, property conditions & facilities
AVOID!! AVOID!! AVOID AT ALL COST!!!!! THIS PLACE SHOULDN'T EVEN BE CALLED A HOTEL, DOESN'T DESERVE 1 STAR - MORE LIKE - 10... WISH I HAD READ THE REVIEWS PRIOR TO BOOKING THIS, LESS THAN 5HRS OF TRAVELLING TO LONDON (USUALLY I DO READ THE REVIEWS)!!! WHAT EVERYONE HAS COMMENTED ARE CORRECT... THIS HOTEL IS THE WORST EVER HOTEL IN THE WORLD!! WORST HOTEL I'VE EVER STAYED IN!! EVEN A HOSTEL IS WAY BETTER THAN THIS DUMPSTER . STAFF ARE INCOMPETENT AND USELESS!!! MY EXPERIENCE OF THIS DUMPSTER!!! ARRIVED ON THURSDAY 11TH, ARRIVED EARLY. WANTED TO CHARGE ME £10 FOR BEING 45MINS EARLY AND WANTING TO CHECK IN!! NO CHANCE!! WHEN I FINALLY GOT CHECKED IN, ROOM G101, DISGUSTING/FILTHY. TV WASN'T WORKING, NO REMOTE CONTROL (WASN'T FIXED DURING MY STAY), BATHROOM WAS BEYOND BELIEF; WASN'T EVEN CLEANED, CRACKED TILES, TOILET SEAT BROKEN, NO BLINDS IN THE TOILET. TOLD THEM ABOUT TV AND BATHROOM... SURPISE SURPRISE TV DIDN'T GET FIXED AND THEY MADE UP AN EXCUSE; HANDYMAN DIDN'T TURN UP!? YEAH, OK!! EVERY NIGHT I HAD TO COMPLAIN TO THE NIGHTSHIFT STAFF (GETTING OUT OF MY BED IN MY PJS TO ATTEND RECEPTION), ABOUT THE GUESTS IN ROOM G102, AND THE ROOM ABOVE. BETWEEN THE HOURS OF 10PM -2AM!!! ROWDY, BANGING DOORS!! THE NOISE THESE TWO ROOMS WERE MAKING WAS ABSOLUTELY OUTRAGEOUS!!! THE USELESS INCOMPETENT NIGHT STAFF CONTINUED TO JUST ALLOW THIS BEHAVIOUR TO GO ON WITHOUT THESE GUEST HAVING ANY RESPECT FOR OTHER GUEST THAT WAS SLEEPING. ON SATURDAY WHEN I HAD TO COMPLAIN YET AGAIN (SEVERAL TIME
Stayed 4 nights in Aug 2025

8/10 Good

Nowlan

Travelled with family
Liked: Staff & service
No
Stayed 2 nights in Aug 2025

2/10 Terrible

Dean Edwin

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was truly awful. The springs on my bed were completely broken, the hot water didn’t work in the shower, i wasn’t provided a towel and the room had stains on the carpet and door that looked like blood. The staff were extremely unhelpful and didn’t seem to care. Don’t stay here.
Stayed 2 nights in Aug 2025

4/10 Poor

paul

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort

Great staff, downhill after check in… sorry 😕

I hate being negative about places but I was asked to leave a review and I’m not going to BS. The staff member I met was very nice and helpful I have nothing bad to say about him. The room cost me £50 so I wasn’t expecting the Plaza standard!
Stayed 1 night in Aug 2025

2/10 Terrible

Mesbah Isa

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Avoid at all costs: filthy room, broken room lock (staff didn’t think was an issue and surprised when I raised it), no towels (had to ask), no soap, damp smell, busted mattress, broken TV and window closure. Absolutely awful.
Stayed 2 nights in Jul 2025

6/10 Okay

Jonathan

Disliked: Property conditions & facilities
Room was clean, shared areas were not. Did I get bitten by bed bugs???
Stayed 6 nights in Jul 2025

2/10 Terrible

Vipin, Edinburgh

Disliked: Cleanliness, staff & service, property conditions & facilities
This property should be reported to Trading Standards.
Stayed 3 nights in Jul 2025

2/10 Terrible

Henny

Business traveller
Disliked: Cleanliness
Terrible room Black mould Wet walls and ceilings Floor was dirty and not hoovered Bed messy , I don’t even think the bed was changed !
Stayed 1 night in Jul 2025

8/10 Good

Shaid

Business traveller
Liked: Cleanliness, staff & service, amenities
Short walk from the underground and lots of dining options. Hotel is good enough for london considering the price.
Stayed 1 night in Jul 2025

2/10 Terrible

Andrew

Stayed 1 night in Jul 2025

2/10 Terrible

Jacqueline

Stayed 1 night in Jul 2025

2/10 Terrible

Srinivasa Rao

Liked: Staff & service
Disliked: Cleanliness
The main reason is air conditioner is not working.
Stayed 1 night in Jul 2025

10/10 Excellent

Cassandra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great experience. Great area. Great service

Nice people. Great Area. Accomodations were lovely. Communicative staff and very helpful and accomodating. This place let us check in speedily, check on us throughout the stay and the facility was nice enough.
Stayed 3 nights in Jul 2025

2/10 Terrible

Roy

Disliked: Cleanliness, staff & service
Worst hotel I’ve ever stayed in. Dirty, gross and shocked that this is even offered on Expedia!
Stayed 1 night in Jul 2025

6/10 Okay

Jaimes

Liked: Property conditions & facilities
Weekend break. Would have liked to have a kettle in room. It was advertised on the website.
Stayed 2 nights in Jul 2025

6/10 Okay

Janet

Liked: Staff & service
Good reception staff very helpful, room clean but very s.all no tea and coffee facilities
Stayed 1 night in Jul 2025

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Terrible stay.

Terrible stay. The room was very dirty. It smelled like cigarette smoke and cat urine. The bed sheets had a bad odor and were wrinkled, as if they had already been used. The toilet was filthy, and the sink was clogged—it would fill up while brushing my teeth. The entire bathroom had a terrible smell. The carpet was also extremely dirty.
Stayed 1 night in Jul 2025

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
I was worried about staying here because of previous bad reviews but for the price I paid in the location. It wasn’t bad and the service was amazing. They always wanted me to be comfortable and have the best stay possible so if you’re looking for something in this location at a low rate I think this is a decent choice
Stayed 6 nights in Jul 2025

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