6/10 Okay
Ana, Spring
Travelled with family
24 Dec 2024
Liked: Cleanliness, property conditions & facilities
The hotel was beautiful. The check in wasn’t the best. We were ignored for a long while one of the staff members was showing something to another one on the computer, but we were never acknowledged. Another staff member pointed us to the person who should be assisting us, and still she didn’t say anything to us like sorry for the delay, it’s going to be a minute, or something. Then we were sent to be assisted by the person who was getting help from the other staff member. We checked in and she told us to get to our room crossing the court yard… she said our room was in a different building. We were sent on our own. We ended up going inside a different hotel. The people at the wrong hotel pointed us on the right direction. At the end, there was a way to get to our room through the hotel. We didn’t need to exit the property. Another guest staying at the property showed us where our room was located since he and his family were staying across our room.
My family and I didn’t feel very welcomed by the staff. The hotel on the other hand is beautiful.
Ana
Stayed 1 night in Dec 2024