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Norfolk Inn Paddington

3.0 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Norfolk Inn Paddington

Reception
Exterior
Breakfast area
Exterior
Garden

Reviews

5.0 out of 10

Popular amenities

  • 24/7 front desk
    24/7 front desk
  • Laundry
    Laundry

Explore the area

Map
6-8 Norfolk Square, London, England, W2 1RS
  • Hyde Park
    8 min walk
  • Kensington Gardens
    8 min walk
  • Paddington Central
    9 min walk
  • London (LHR-Heathrow)
    43 min drive

Room options

View all photos for Twin Room

Twin Room

Twin Room

  • 28 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Single Room

Single Room

Single Room

  • 10 sq m
  • Sleeps 1
  • 1 Twin Bed

View all photos for Double Room

Double Room | Bathroom

Double Room

  • 23.1 sq m
  • Sleeps 2
  • 1 Double Bed

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Front of property

Ascot Hyde Park Hotel

Free WiFi
Business services
24/7 front desk
2.8 out of 5, (1042)
The price is €800
for 1 night
includes taxes & fees
7 Dec - 8 Dec
Ascot Hyde Park Hotel

About this property

Norfolk Inn Paddington

Hotel with a 24-hour front desk, a short walk to Hyde Park
This smoke-free hotel features concierge services, laundry facilities, and a 24-hour front desk. Other amenities include a reception hall. Housekeeping is available on request.
Norfolk Inn Paddington offers 31 accommodations with coffee/tea makers. Bathrooms include showers. Housekeeping is provided on request.
Our customers tell us they enjoy the helpful staff at Norfolk Inn Paddington. During your stay, you're just a quick walk from Hyde Park. You'll find features like concierge services and laundry facilities.
  • Services include a concierge and luggage storage
  • Within a 10-minute walk of Hyde Park and Kensington Gardens
As a guest of Norfolk Inn Paddington, you'll find concierge services and laundry facilities. The front desk is open around the clock.

This 3-star London hotel is smoke free.

Languages

English, German, Hindi, Italian, Lithuanian, Polish, Romanian, Russian, Spanish

Property amenities

Internet

  • Available in all rooms: Internet access
  • Available in some public areas: Internet access

Family friendly

  • Laundry facilities

Conveniences

  • Reception hall

Guest services

  • 24-hour front desk
  • Concierge services
  • Housekeeping (on request)
  • Laundry facilities
  • Luggage storage

Accessibility

  • This property does not have any lifts

More

  • Smoke-free property

Room amenities

Bedroom

  • Bed sheets

Bathroom

  • Private bathroom
  • Shower
  • Towels

Entertainment

  • TV/satellite channels

Food and drink

  • Coffee/tea maker

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: midnight
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation
All guests must show a valid photo identification at check-in. This is the only form of identification that is accepted at this property.

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: GBP 100.00

We've listed all charges provided to us by the property.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher, a security system, a first aid kit, and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

We should mention

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.

Property is also known as

SO Hotel Paddington
SO Paddington
SO Paddington Hotel
So Paddington Hotel
Norfolk Inn Paddington Hotel
Norfolk Inn Paddington London
Norfolk Inn Paddington Hotel London

Norfolk Inn Paddington Reviews

Reviews

5.0
Rating 10 - Excellent. 33 out of 591 reviews" "
Rating 8 - Good. 98 out of 591 reviews" "
Rating 6 - Okay. 144 out of 591 reviews" "
Rating 4 - Poor. 132 out of 591 reviews" "
Rating 2 - Terrible. 184 out of 591 reviews" "

5.2/10

Cleanliness

6.2/10

Staff & service

4.6/10

Amenities

4.4/10

Property conditions & facilities

4.2/10

Eco-friendliness

Reviews

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cockroaches
Vile. My room was a basement double room with en suite bathroom that smelt dreadful and was crawling with small cockroaches.
Stayed 1 night in Aug 2024

10/10 Excellent

Lucia

Stayed 1 night in Aug 2024

2/10 Terrible

Sian

Travelled with family, Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was dirty, furniture was old and broken, including the bed. The bathroom was smelly and not pleasant. When we got into the room the blind was not on the wall. We asked for a different room and were told that the blind would be fixed. It was but the blind was of no use as the material was so light that you could see the window frame through it even at night. We couldn't wait to get out of there!
Stayed 1 night in Aug 2024

2/10 Terrible

ejaz

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2024

2/10 Terrible

Lucy

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
I stayed here for 10 minutes before leaving! This is has to be the worst hotel I have ever experienced. Do not stay here get the late bus home!
Stayed 2 nights in Jul 2024

10/10 Excellent

Shane

Stayed 3 nights in Jul 2024

2/10 Terrible

Stephen

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2024

2/10 Terrible

Ralfs

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very poor place
Stayed 1 night in Jul 2024

2/10 Terrible

Gerard

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The other reviews were spot on. This hotel is dire.
Stayed 1 night in Jul 2024

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
A disappointing stay with cockroaches
The advertised picture is/was a whole lot nicer than the room we stayed in. Also i feel like the room we eventually got was given to us as a punishment due to our 2 different check in like experiences. I had arranged to drop off luggage earlier than check in time and was assured we could check in at any time late in the evening (attended a concert at hyde park). At luggage drop off the first man was lovely, found our booking, knew we were dropping off luggage and got us to us fill in the white form, ready for check in later. He was really nice. At 1130pm when we actually checked in the 2nd man was quite rude, aggressive and argued we had lost our room key card. After much deliberation and explanation he got me to fill in another white form(which i had said was completed before). He then deliberated and gave us a key for LG2 but then suddenly changed his mind and gave us LG1. It was very late and we were too tired to complain but there were cockroaches, and constant pigeon noises from outside. Every thing could also do with a bit of a general deep clean. It wasnt particularly expensive but our room was nothing like the picture
Stayed 1 night in Jul 2024

2/10 Terrible

Daniel

Travelled with family, Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
The room is not cleaned and well maintained. The size was not on the standard with we paid. The toilet was dirty and the shower room only fits for the small kid. it's was a very poor and disappointed experience.. hopefully this comments help facilitate improvements.
Stayed 2 nights in Jul 2024

2/10 Terrible

Joanne

Disliked: Cleanliness, amenities, property conditions & facilities
The property was not all like the photos. I made the mistake of not reading reviews. Vermon ate chocolate i had bought for gifts over night. This must be closed down for health reasons. I woud like my money reimbursed. There is no lift. You have to carry your bags up and down the stairs. I cant believe Exedia are associated wththis accommodation.
Stayed 1 night in Jul 2024

6/10 Okay

Verified traveller

Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Scratch this one off my list.
The room was not serviced during my stay. There was a roll of toilet paper propping the window open. The bathroom door had been kicked open at some point and not repaired—the wood was still splintered and the door didn’t latch. The bathroom curtain was flimsy and filthy
Stayed 2 nights in Jul 2024

2/10 Terrible

DANILO

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I dont like property,first arrival on room the bed sheet dirty stain,spring roll wrap scattered on bed,need to request another bed sheet..2nd day there is a mouse running around,when i check my chocolate that i buy on duty free,one of chocolate,mouse ate that.very disapointed thats my gift to my friend.the 3rd thing the reception did not help us to get taxi...
Stayed 2 nights in Jul 2024

2/10 Terrible

Joel

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Poor Maintenance,Rat running inside the room,too narrow for the shower,weak pressure for the water,not good for customer services
Stayed 2 nights in Jul 2024

2/10 Terrible

Pramod

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2024

4/10 Poor

Irshad

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
No lift
Stayed 1 night in Jun 2024

2/10 Terrible

Jamasp

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
Absolutely dreadful rooms. Terrible property. Will be asking for a refund.
Stayed 1 night in Jun 2024

6/10 Okay

Grace

Disliked: Cleanliness
Stayed 2 nights in Jun 2024

10/10 Excellent

IMPACT PEOPLE

Stayed 2 nights in Jun 2024

4/10 Poor

Alex

Stayed 1 night in Jun 2024

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
Very Dirty
I expected this hotel to be accommodations in a convenient location that would perhaps be basic but clean. They were not even remotely clean. There was a stain on the wall from some kind of liquid (photo) that I hope was not biological. The shower and sink had stains or bacteria growing. They badly needed to be bleached. The sink counter was off its hinges so it was difficult to shut the door. If I had not been about to head off on an international flight I would not have even used the shower, it was so unpleasant. I did not photograph the toilet but it had obviously not been cleaned, which is unhygienic. The building stairway smelled of sewage, which is concerning. I normally rely on hotels.com to help me avoid cases like this. It was the dirtiest hotel I have stayed in in the past 15 years. If there were any hotel open nearby I would have left. This hotel did not match the standards of the website and should not be listed here.
Stayed 1 night in Jun 2024

2/10 Terrible

Jack

Stayed 1 night in May 2024

2/10 Terrible

Judy

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Location is the only plus
The bathroom was no bigger than a wardrobe. Very difficult to manoeuvre. The bathroom was also dirty and the tiny basin took forever to drain away the water. Shower was good, with plenty of hot water, but I am a larger lady and it was very difficult to get in and out of the shower as it only had 2 tiny panels on the door. The last place I would want to be trapped. The bedding was clean but the mattress had a slant on it and it was lumpy. Very old inner spring which was horrendous on my back. Definitely won’t return as there are many better places for less money. The location was a real plus as it was very close to the station and lots of places to eat nearby. It also promotes laundry facilities, but it was out of order. Surprise. The two staff members I dealt with, were very friendly and helpful.
Stayed 4 nights in May 2024

2/10 Terrible

James

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awful
I’ve stayed in many budget hotels around Paddington, I don’t expect 5 star on a budget, but there has to be a line. * Hotel reception and hallways smell and have attempted to be masked by spray * dirty windows * bathroom small with cramped toilet impossible to sit on for anyone taller than 5ft * crack in glass taped over * dirty fan * asked for an extra pillow and told we had 3 already * tiny, tired bed * noisy * good WiFi * cleanish * leftover soap dried onto the top of the shower door frame * 4 gang extension is only power source * no headboard * poor decor * clump of hair fell out of a towel when opened * rat box in basement garden, complete with rat (at least we saw his tail) The hotel is generally in poor repair and needs a lot of love, very expensive even for a budget hotel in London
Stayed 2 nights in May 2024

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