See all properties

Norfolk Inn Paddington

3.0 star property

Choose dates to view prices

your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Norfolk Inn Paddington

Reception
Exterior
Exterior
Garden
Breakfast area

Reviews

5.0 out of 10

Popular amenities

  • 24/7 front desk
  • Laundry

Explore the area

Map
6-8 Norfolk Square, London, England, W2 1RS
  • Hyde Park
    8 min walk
  • Cafe Panache
    1 min walk
  • Paddington Underground Station
    3 min walk
  • London (LHR-Heathrow)
    42 min drive

Room options

View all photos for Twin Room

Twin Room

Twin Room

  • 28 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Single Room

Single Room

Single Room

  • 10 sq m
  • Sleeps 1
  • 1 Twin Bed

View all photos for Double Room

Double Room | Bathroom

Double Room

  • 23.1 sq m
  • Sleeps 2
  • 1 Double Bed

Similar properties

Room

Royal Cambridge Hotel

Free WiFi
Parking available
Business services
Housekeeping
3.5 out of 5, Good, (875)
The price is €77
for 1 night
includes taxes & fees
19 Jan - 20 Jan
Royal Cambridge Hotel

About this property

Norfolk Inn Paddington

Hotel with a 24-hour front desk, a short walk to Hyde Park
This smoke-free hotel features concierge services, laundry facilities, and a 24-hour front desk. Other amenities include a reception hall. Housekeeping is available on request.
Norfolk Inn Paddington offers 31 accommodations with coffee/tea makers. Bathrooms include showers. Housekeeping is provided on request.
Our customers tell us they enjoy the helpful staff at Norfolk Inn Paddington. During your stay, you're just a quick walk from Hyde Park. You'll find features like concierge services and laundry facilities.
  • Services include a concierge and luggage storage
  • Within a 15-minute walk of Hyde Park and Marble Arch
As a guest of Norfolk Inn Paddington, you'll find concierge services and laundry facilities. The front desk is open around the clock.

This 3-star London hotel is smoke free.

Languages

English, German, Hindi, Italian, Lithuanian, Polish, Romanian, Russian, Spanish

Property amenities

Internet

  • Available in all rooms: Internet access
  • Available in some public areas: Internet access

Family friendly

  • Laundry facilities

Conveniences

  • Reception hall

Guest services

  • 24-hour front desk
  • Concierge services
  • Housekeeping (on request)
  • Laundry facilities
  • Luggage storage

Accessibility

  • This property does not have any lifts

More

  • Smoke-free property

Room amenities

Bedroom

  • Bed sheets

Bathroom

  • Private bathroom
  • Shower
  • Towels

Entertainment

  • TV/satellite channels

Food and drink

  • Coffee/tea maker

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: midnight
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation
All guests must show a valid photo identification at check-in. This is the only form of identification that is accepted at this property.

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: GBP 100.00

We've listed all charges provided to us by the property.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher, a security system, a first aid kit, and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

We should mention

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.

Property is also known as

SO Hotel Paddington
SO Paddington
SO Paddington Hotel
So Paddington Hotel
Norfolk Inn Paddington Hotel
Norfolk Inn Paddington London
Norfolk Inn Paddington Hotel London

Norfolk Inn Paddington Reviews

Reviews

5.0
Rating 10 - Excellent. 34 out of 607 reviews" "
Rating 8 - Good. 98 out of 607 reviews" "
Rating 6 - Okay. 144 out of 607 reviews" "
Rating 4 - Poor. 133 out of 607 reviews" "
Rating 2 - Terrible. 198 out of 607 reviews" "

5.2/10

Cleanliness

6.0/10

Staff & service

4.2/10

Amenities

4.4/10

Property conditions & facilities

4.0/10

Eco-friendliness

Reviews

4/10 Poor

Kate

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The hotel is really well located for Paddington Station and very well priced for London, but you really don’t get much for your money! My room was on the lower ground floor beside the street, and I was woken during the night several times by different noises. Someone arrived at the hotel early in the morning and had a loud confrontation with the receptionist right outside my window which made it hard to get back to sleep. The surfaces of the bedside tables were sticky and the place felt very unclean. Then, as I was leaving in the morning, I noticed a small cockroach run across the carpet! I wouldn’t recommend staying here unless you really need somewhere, although with a bit of love it has the potential to be a good hotel.
Stayed 1 night in Oct 2024

10/10 Excellent

Warren

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2024

6/10 Okay

Wendy

Liked: Room comfort
Disliked: Cleanliness
I was not expecting too much because the price was reasonable but was disappointed on the first night of our three night stay. No kettle or coffee making supplies or even cups for water, no hair dryer, tv and remote not working, bathroom was not clean. Next day I insisted on what was promised as advertised and all was working and in place by the time we arrived back in the evening except for things being cleaned thoroughly. It seemed they were open to suggestions but didn't seem to know what they should do to run a hotel. It seemed as though they might have been new at it. They will perhaps improve in the future.
Stayed 3 nights in Sep 2024

6/10 Okay

Ayodele

Business traveller
Disliked: Amenities, property conditions & facilities
While i wasn't expecting a five star notel, this inn is very dirty and unkept. The tv advertised in the room is tiny and doesnt work. There is no battery in the tv remote control, no rubbish bin in the room just to mention a few. I won't be going to this in again
Stayed 4 nights in Sep 2024

2/10 Terrible

Hazel

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
COCKROACHS everywhere, even in the bed!
Several dead cockroaches on the floor, pulled back the sheet and one scurried out of the bed. Pulled forward the bed, a live one on the wall and floor behind it. Next to rubbish and a scrunched up dirty pillowcase that had clearly been there for months. Baby coackroaches all over the shower tray, that we’re coming up from the plug hole. Flushed them away, they were back a couple hours later. And in the sink. So much mess on the bathroom mirror couldn’t see in it. Bugs on the floor behind the mirror No pillowcases on the pillows. The stench in the room reflecting its state, which could not have been cleaned in a long time. Couldn’t open the window. I asked to be moved, but told the hotel was full. I asked for a refund and told to go back to hotels.com. I asked hotels.com who told me to wait until they got a refund from the hotel. who offered 25$ compensation (which never arrived). But couldn’t find another hotel for that in London anyway, and so late at night. Will be reporting to the health department. Was awake all night. Do not stay here
Cockroach in bathroom
Rubbish and roach behind bed
Coackroach by doorway
Shower tray
Stayed 1 night in Sep 2024

2/10 Terrible

Spencer

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
WORST HOTEL- DO NOT STAY- revolting.
I work work in central London during the week and stay in a variety of hotels. I have to say this was the worst hotel I have ever stayed in. Ground floor room, bedroom wall paper falling off all walls, bedding was itchy toilet was absolutely revolting, looked like a seagull had exploded over the window. Shower was tiny and you had to walk sideways to squeeze in and then nowhere to hang a towel so had to rest it on the door handle. Totally horrid, thought about checking out and finding somewhere else. Hotels.com I am angry that you have listed this and thoughts now on your quality.
Stayed 2 nights in Sep 2024

2/10 Terrible

Robert

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very dirty. Claims 2 stars, should be zero.
Stayed 4 nights in Aug 2024

10/10 Excellent

Jeremy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Aug 2024

4/10 Poor

Silas

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jul 2024

2/10 Terrible

Robert

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very dirty, claim 2 stars, should be zero. Show phone and concierge on website, neither are there.
Stayed 3 nights in Aug 2024

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cockroaches
Vile. My room was a basement double room with en suite bathroom that smelt dreadful and was crawling with small cockroaches.
Stayed 1 night in Aug 2024

10/10 Excellent

Lucia

Stayed 1 night in Aug 2024

2/10 Terrible

Sian

Travelled with family, Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was dirty, furniture was old and broken, including the bed. The bathroom was smelly and not pleasant. When we got into the room the blind was not on the wall. We asked for a different room and were told that the blind would be fixed. It was but the blind was of no use as the material was so light that you could see the window frame through it even at night. We couldn't wait to get out of there!
Stayed 1 night in Aug 2024

2/10 Terrible

ejaz

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2024

2/10 Terrible

Lucy

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
I stayed here for 10 minutes before leaving! This is has to be the worst hotel I have ever experienced. Do not stay here get the late bus home!
Stayed 2 nights in Jul 2024

10/10 Excellent

Shane

Stayed 3 nights in Jul 2024

2/10 Terrible

Stephen

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2024

2/10 Terrible

Ralfs

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very poor place
Stayed 1 night in Jul 2024

2/10 Terrible

Gerard

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The other reviews were spot on. This hotel is dire.
Stayed 1 night in Jul 2024

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
A disappointing stay with cockroaches
The advertised picture is/was a whole lot nicer than the room we stayed in. Also i feel like the room we eventually got was given to us as a punishment due to our 2 different check in like experiences. I had arranged to drop off luggage earlier than check in time and was assured we could check in at any time late in the evening (attended a concert at hyde park). At luggage drop off the first man was lovely, found our booking, knew we were dropping off luggage and got us to us fill in the white form, ready for check in later. He was really nice. At 1130pm when we actually checked in the 2nd man was quite rude, aggressive and argued we had lost our room key card. After much deliberation and explanation he got me to fill in another white form(which i had said was completed before). He then deliberated and gave us a key for LG2 but then suddenly changed his mind and gave us LG1. It was very late and we were too tired to complain but there were cockroaches, and constant pigeon noises from outside. Every thing could also do with a bit of a general deep clean. It wasnt particularly expensive but our room was nothing like the picture
Stayed 1 night in Jul 2024

2/10 Terrible

Daniel

Travelled with family, Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
The room is not cleaned and well maintained. The size was not on the standard with we paid. The toilet was dirty and the shower room only fits for the small kid. it's was a very poor and disappointed experience.. hopefully this comments help facilitate improvements.
Stayed 2 nights in Jul 2024

2/10 Terrible

Joanne

Disliked: Cleanliness, amenities, property conditions & facilities
The property was not all like the photos. I made the mistake of not reading reviews. Vermon ate chocolate i had bought for gifts over night. This must be closed down for health reasons. I woud like my money reimbursed. There is no lift. You have to carry your bags up and down the stairs. I cant believe Exedia are associated wththis accommodation.
Stayed 1 night in Jul 2024

6/10 Okay

Verified traveller

Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Scratch this one off my list.
The room was not serviced during my stay. There was a roll of toilet paper propping the window open. The bathroom door had been kicked open at some point and not repaired—the wood was still splintered and the door didn’t latch. The bathroom curtain was flimsy and filthy
Stayed 2 nights in Jul 2024

2/10 Terrible

DANILO

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I dont like property,first arrival on room the bed sheet dirty stain,spring roll wrap scattered on bed,need to request another bed sheet..2nd day there is a mouse running around,when i check my chocolate that i buy on duty free,one of chocolate,mouse ate that.very disapointed thats my gift to my friend.the 3rd thing the reception did not help us to get taxi...
Stayed 2 nights in Jul 2024

2/10 Terrible

Joel

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Poor Maintenance,Rat running inside the room,too narrow for the shower,weak pressure for the water,not good for customer services
Stayed 2 nights in Jul 2024

Hotels

The Crown London
Travelodge London Ealing
Warren House
Gidea Park Hotel
Clayton Hotel Chiswick
Leonardo Hotel London Croydon
Richmond Hill Hotel
Hampton by Hilton London City
ibis London Wembley
ibis London Earls Court
Hampton by Hilton London Docklands
Holiday Inn London Camden Lock, an IHG Hotel
Travelodge London Docklands
The Corner London City
K West Hotel and Spa
ibis London Sutton Point
London Wembley International Hotel
Hampton by Hilton London Park Royal
Hyatt Place London Heathrow Airport
Novotel London West
Clayton Hotel City of London
Staycity Aparthotels, London, Heathrow
Docklands Lodge London
Hilton London Kensington
Hilton London Canary Wharf
The Clarendon Hotel - Blackheath
Goldsmiths House - Campus Accommodation - Caters to Women
Radisson RED London Greenwich The O2
Travelodge Croydon Central
Centra Wharf