Shangri-La The Shard, London

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VIP Access

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Dates

April 2025

May 2025

Frette Italian sheets, premium bedding, down duvets, pillow-top beds

Overview
Rooms
Location
Policies

Exceptional

Popular amenities

Pool
Bar
Pet-friendly
Parking available

Explore the area

31 St Thomas Street, London, England, SE1 9QU

Tower of London
‪17 min walk‬
London Bridge
‪20 min walk‬
St. Paul's Cathedral
‪4 min drive‬
London (LHR-Heathrow)
‪55 min drive‬

Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.

Expect exceptional service
Extra savings and perks for BONUS+ members

Learn more about VIP Access

Room options

Suite (Shangri-La)

232 sq m
City view
Sleeps 4
1 King Bed

Suite (Westminster)

124 sq m
City view
Sleeps 4
1 King Bed

Suite (London)

117 sq m
City view
Sleeps 4
1 King Bed

Suite (Southwark)

87 sq m
City view
Sleeps 4
1 King Bed

Premier Room, 1 King Bed, City View

47 sq m
City view
Sleeps 3
1 King Bed

Premier Room, 2 Single Beds, City View

47 sq m
City view
Sleeps 3
2 Twin Beds

Premier Shard Room King

47 sq m
Sleeps 3
1 King Bed

Deluxe Room, 1 King Bed, City View

32 sq m
City view
Sleeps 3
1 King Bed

Iconic City View Room - 1 King

44 sq m
City view
Sleeps 3
1 King Bed

Room, 2 Single Beds, City View (Iconic)

43 sq m
City view
Sleeps 3
2 Twin Beds

Deluxe Room, 2 Single Beds, City View

32 sq m
City view
Sleeps 3
2 Twin Beds

Premier Room, 2 Single Beds (Shard)

47 sq m
Sleeps 3
2 Twin Beds

Premier Shard Suite

60 sq m
Sleeps 4
1 King Bed

Iconic Shard Suite

60 sq m
City view
Sleeps 4
1 King Bed

Superior Shard Room - 1 King

30 sq m
Sleeps 2
1 King Bed

Similar properties

Indoor pool, open 6:00 AM to 10:00 PM, pool loungers

Pool
Spa
Pet-friendly
Free WiFi

for 1 room

includes taxes & fees

9 Apr - 10 Apr

About this property

Luxury hotel with bars and a 24-hour fitness center

An indoor pool, a restaurant, and 2 bars/lounges are available at this smoke-free hotel. WiFi in public areas is free. Additionally, a 24-hour fitness center, a snack bar/deli, and a sauna are onsite.

Shangri-La The Shard, London offers 202 accommodations with minibars and safes. Pillowtop beds feature Frette Italian sheets, down comforters, and premium bedding. A pillow menu is available. 40-inch LED televisions come with digital channels and pay movies. Bathrooms include separate bathtubs and showers, bathrobes, slippers, and designer toiletries.

This London hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include coffee/tea makers and hair dryers. In-room massages and hypo-allergenic bedding can be requested. A nightly turndown service is provided and housekeeping is offered daily.

Recreational amenities at the hotel include an indoor pool, a sauna, a 24-hour fitness center, and complimentary bicycles.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves by indulging in the onsite spa services. Services include massages.

Our customers tell us they can't get enough of the helpful staff at Shangri-La The Shard, London. During your stay, you're just a quick walk from The Shard. You'll find features like free WiFi in public areas, plus 2 bars and an indoor pool. This property offers pet-friendly amenities like food and water bowls.

Free WiFi
Enjoy Asian cuisine while dining at TING
Buffet breakfast served daily for a fee
Valet parking and self parking available for a fee
Take a swim in the indoor pool
Services include dry cleaning/laundry, a concierge, and tour or ticket assistance
Onsite recreation includes a 24-hour gym, a sauna, and complimentary bicycles
Just a 2-minute walk from Borough Market and 7 minutes by foot from HMS Belfast
Airport shuttle service available for a fee
Dogs welcome for a fee (restrictions apply)
Pet-friendly amenities are available, including food and water bowls

As a guest of Shangri-La The Shard, London, you'll find an indoor pool, a sauna, a 24-hour fitness center, and complimentary bicycles. Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can unwind with a drink at one of the 2 bars/lounges. WiFi is free in public spaces.

Event space at this hotel measures 2335 square feet (217 square meters) and includes conference space. Spa services, multilingual staff, and tour/ticket assistance are also featured at the luxury Shangri-La The Shard, London. An airport shuttle (available 24 hours) is available for a fee. Parking is available for a fee.

This 5-star London hotel is smoke free.

For a fee, guests can enjoy buffet breakfast daily from 7:00 AM to 10:30 AM.

TING - This restaurant specializes in Asian cuisine and serves breakfast, lunch, dinner, and light fare. A children's menu is available. Reservations are required.

GONG - This cocktail bar specializes in Japanese cuisine and serves light fare only. Reservations are required. Open daily.

Bar 31 - This bar specializes in Asian cuisine and serves breakfast, lunch, dinner, and light fare. A children's menu is available. Open select days.

Sky Lounge - This Champagne bar specializes in British cuisine and serves brunch and light fare. Reservations are required. Open select days.

24-hour room service is available.

Awards and affiliations

Shangri-La The Shard, London is listed in the 2021 Travel + Leisure 500.

Languages

Arabic, Chinese (Mandarin), Dutch, English, French, German, Italian, Russian, Spanish

Property amenities

Internet

Available in all rooms: Free WiFi and wired internet
Available in some public areas: Free WiFi

Parking and transport

24-hour return airport shuttle on request for a surcharge
Parking on site (GBP 70 per night)
Valet parking on site (GBP 70 per night)

Food and drink

Daily buffet breakfast available 7:00 AM to 10:30 AM for a fee: GBP 45 for adults and GBP 22.50 for children
2 bars/lounges
A coffee shop/cafe
A restaurant
Coffee and tea in common areas
Couples/private dining
Private picnics
Snack bar/deli

Restaurants on site

Bar 31
GONG
Sky Lounge
TING

Things to do

24-hour gym
Free bicycle rentals
Indoor pool
Sauna

Family friendly

Cot (surcharge)
Highchair
In-room babysitting
Indoor pool
Laundry facilities
Rollaway/extra bed (surcharge)
Snack bar/deli
Soundproofed rooms

Conveniences

24-hour front desk
Free newspapers in lobby
Laundry facilities
Luggage storage
Safe at front desk

Guest services

Concierge services
Dry cleaning/laundry service
Housekeeping (daily)
Multilingual staff
Porter/bellhop
Proposal/romance packages
Tour and ticket assistance
Turndown service
Wedding services

Business services

2,335 square feet of conference space
3 meeting rooms

Outdoors

On a river

Spa

In-room massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Lift
Wheelchair-accessible path of travel

Room amenities

Bedroom

Blackout drapes
Cot (surcharge)
Down comforter
Frette Italian sheets
Hypo-allergenic bedding
Pillow menu
Pillowtop mattress
Rollaway/extra bed (surcharge)

Bathroom

Bidet
Designer toiletries
Dressing gowns
Hair dryer
Private bathroom
Separate bathtub and shower
Slippers
Towels provided

Entertainment

40-inch LED TV with digital channels
Pay films

Food and drink

24-hour room service
Champagne service
Coffee/tea maker
Electric kettle
Minibar
Restaurant dining guides

Air conditioning (climate-controlled)
Connecting rooms available
Desk
Free daily newspapers
Iron/ironing board
Phone
Safe
Soundproofed rooms

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: midnight

Contactless check-in available

Express check-in available

Check-out

Check-out before 11:00 AM

Contactless check-out available

Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation

Front desk staff will greet guests on arrival at the property

For any questions, please contact the property using the information on the booking confirmation

Please note that room layout, furnishings, and views may differ from the photos shown.

Guests will receive an email with special terms and conditions prior to their arrival when booking the New Year's Special.

Guests who book breakfast-inclusive rate plans will receive breakfast for guests age 12 and older.

Access methods

Staffed front desk

Pets

Pets: GBP 75 per pet, per night
Only dogs are allowed
Maximum 1 (weight limit: 50 lbs per pet)
Food and water bowls are available
Certain rooms only
You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
Service animals are exempt from fees

Children and extra beds

Children are welcome.

Rollaway/extra beds are available for GBP 90 per night.

Cribs (infant beds) are available for GBP 90 per night.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

Fee for buffet breakfast: approximately GBP 45 for adults and GBP 22.50 for children
Airport shuttle fee: GBP 160.00 per vehicle (one-way)
Self parking fee: GBP 70 per night
Valet parking fee: GBP 70 per night
Pet fee: GBP 75 per pet, per night
Service animals are exempt from fees
Crib (infant bed) fee: GBP 90 per night
Rollaway bed fee: GBP 90 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts credit cards, debit cards, and cash

Cashless transactions are available

Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit

This property affirms that it follows the cleaning and disinfection practices of Shangri-La Cares (Shangri-La)

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Shangri-La The Shard, London offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel. Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.

The listed child breakfast fee applies to guests age 11 and younger.

We should mention

Pool access available from 6:00 AM to 6:00 PM.
Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation (please see the Fees section for related charges).
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hotel London Shard

Hotel Shard

London Hotel Shard

Shangri Hotel London

Shangri London

Shard Hotel London

Shard Hotel Shangri

Shard London Hotel

Shard London Shangri Hotel

Shangri-La Hotel, At The Shard, London England

Shangri Hotel Shard London

Shangri Hotel Shard

Shangri La The Shard, London

Shangri-La The Shard, London Hotel

Shangri-La The Shard, London London

Shangri La Hotel At The Shard London

Shangri-La The Shard, London Hotel London

Shangri-La The Shard, London Reviews

9.4

Exceptional

9.8/10

Cleanliness

9.4/10

Staff & service

9.6/10

Amenities

9.6/10

Property conditions & facilities

9.2/10

Eco-friendliness

10/10 Excellent

Anthony

25 Dec 2024

Stayed 1 night in Dec 2024

10/10 Excellent

shaun

Travelled with partner

22 Dec 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Fabulous hotel, had a super time.

Stayed 1 night in Dec 2024

2/10 Terrible

Simon

19 Dec 2024

Disliked: Staff & service, property conditions & facilities, room comfort

Find somewhere else

Terrible service from check in onwards. Constant unnecessary interruptions. Everything we asked for was a burden to the staff. Prices has gone up, decor, service and friendliness has gone down. Many cheaper and frankly much better hotels now. 5 years ago it was something not anymore

Stayed 2 nights in Dec 2024

10/10 Excellent

Sue

19 Dec 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

5*

Fantastic stay. Customer service 5*

Stayed 1 night in Dec 2024

10/10 Excellent

Janet

Business traveller

19 Dec 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 1 night in Dec 2024

10/10 Excellent

Angela

Travelled with family, Travelled with group

11 Dec 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Amazing stay

The service and attention to detail is amazing. Ting in reception was excellent when we arrived and again when she recognised us while checking out. It was chosen for location (and a little treat). The views were spectacular!

Stayed 1 night in Dec 2024

10/10 Excellent

Manon

10 Dec 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 1 night in Dec 2024

10/10 Excellent

John Darren

7 Dec 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Fabulous

Stunning view Large room with great amenities

Stayed 1 night in Dec 2024

2/10 Terrible

D

Travelled with group

6 Dec 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 2 nights in Nov 2024

10/10 Excellent

David

3 Dec 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 4 nights in Nov 2024

10/10 Excellent

Rob

Business traveller

3 Dec 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 1 night in Dec 2024

10/10 Excellent

Verified traveller

29 Nov 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 2 nights in Nov 2024

10/10 Excellent

Adrian, Salisbury

Travelled with partner

29 Nov 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The personal touches and attention to detail from all the staff is do impressive. You are really made to feel welcome and valued. The room was excellent with everything you could hope for to compliment the amazing views of London. A great experience I hope we can do again soon time.

Stayed 1 night in Nov 2024

10/10 Excellent

Daniel

28 Nov 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Stayed 1 night in Nov 2024

10/10 Excellent

Philip

25 Nov 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Stayed 1 night in Nov 2024

10/10 Excellent

Ali

20 Nov 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

It was an u real great experience. I enjoyed every minute of my stay. Great people and great staff..

Stayed 3 nights in Nov 2024

10/10 Excellent

ashley

Travelled with family

18 Nov 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 1 night in Nov 2024

10/10 Excellent

Richard

18 Nov 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Shangri-La properties never disappoint!

Stayed 2 nights in Nov 2024

10/10 Excellent

Chen

10 Nov 2024

Stayed 1 night in Oct 2024

10/10 Excellent

MARTIN

Travelled with partner

8 Nov 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Overall the property was lovely as you’d expect for what it is, staff were friendly and very helpful, room was lovely and an amazing view of London. Mini bar prices were excessive for what was on offer but that’s your choice to use or not. Spent a lovely weekend celebrating my wife’s 30th birthday gift.

Stayed 1 night in Nov 2024

10/10 Excellent

Farhana

4 Nov 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

We felt very special, they were happy to arrange an early check in, breakfast was amazing, the views were lovely and it was a great anniversary treat. Thank you!

Stayed 1 night in Nov 2024