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Ruby Lucy Hotel London

4.0 star property

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Photo gallery for Ruby Lucy Hotel London

Loft Room | View from room
Cosy Room
Bar (on property)
Exterior
Lobby lounge

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Breakfast available
  • Bar
  • Housekeeping
  • 24/7 front desk
  • Air conditioning
  • Free WiFi

Explore the area

Map
100 Lower Marsh, London, England, SE1 7AB
  • London Eye
    ‪9 min walk‬
  • Big Ben
    ‪12 min walk‬
  • Piccadilly Circus
    ‪6 min drive‬
  • London (LHR-Heathrow)
    ‪50 min drive‬

Room options

View all photos for Wow Room

Wow Room

Wow Room

  • 22 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Lovely Room

Premium bedding, in-room safe, individually decorated

Lovely Room

  • 18 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Cosy Room

Cosy Room

Cosy Room

  • 17 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Nest Room

Premium bedding, in-room safe, individually decorated

Nest Room

  • 16 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Loft Room

Loft Room | View from room

Loft Room

  • 22 sq m
  • City view
  • Sleeps 2
  • 1 Queen Bed

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About this property

Ruby Lucy Hotel London

Hotel with a 24-hour front desk, steps from The Vaults
This smoke-free hotel features a bar/lounge, a snack bar/deli, and coffee/tea in a common area. WiFi in public areas is free. Additionally, a 24-hour front desk, express check-in, and express check-out are onsite.
Ruby Lucy Hotel London offers 75 air-conditioned accommodations with safes and designer toiletries. These individually decorated and furnished accommodations include desks. Beds feature premium bedding. Flat-screen televisions come with premium satellite channels.

Bathrooms include showers with rainfall showerheads, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

Our customers tell us they can't get enough of Ruby Lucy Hotel London's great location. During your stay, you're just a quick walk from London Eye. Free WiFi in public areas, a bar, and breakfast (surcharge) are available.
  • Free WiFi
  • Enjoy drinks at the bar/lounge
  • Buffet breakfast served daily for a fee
  • Amenities include a front-desk safe, a multilingual staff, and an elevator
  • Guests really like the accommodations for the cleanliness and comfy beds
  • Steps from The Vaults and 9 minutes by foot from London Eye
There's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. A vending machine, multilingual staff, and coffee/tea in a common area are also featured at Ruby Lucy Hotel London.

This 4-star London hotel is smoke free.

For a fee, guests can enjoy buffet breakfast on weekdays from 6:30 AM and 10:30 AM.

Languages

English, German

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Off-site parking within 0.2 mi (GBP 20 per day)

Food and drink

  • Buffet breakfast available for a fee weekdays 6:30 AM–10:30 AM: GBP 20 per person
  • 1 bar
  • Coffee/tea in a common area

Family friendly

  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • Lift
  • Front-desk safe
  • Vending machine
  • Water dispenser

Guest services

  • 24-hour front desk
  • Daily housekeeping
  • Luggage storage
  • Multilingual staff

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible (may have limits)

More

  • 100% renewable energy
  • At least 80% of lighting from LEDs
  • Comprehensive recycling policy
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drinks bottles
  • No plastic water bottles
  • Reusable cups only
  • Reusable tableware only
  • Smoke-free property
  • Vegan dining options
  • Vegetarian dining options

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Heating
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Designer toiletries
  • Hairdryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Towels

Entertainment

  • Flat-screen TV
  • Premium channels
  • Satellite channels

More

  • Bulk dispenser for toiletries
  • Desk
  • Energy-saving switches
  • Guidebooks/recommendations
  • Individually decorated
  • Individually furnished
  • Laptop-friendly workspace
  • LED light bulbs
  • Local maps
  • Safe
  • Soundproofing
  • Water-efficient showers only
  • Water-efficient toilets only

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 2:00 AM
Contactless check-in available
Late check-in subject to availability
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately GBP 20 per person
  • Offsite parking fee: GBP 20 per day (0.2 mi away)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
Front desk staff will greet guests on arrival at the property.

We should mention

  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Ruby Lucy
Ruby Lucy Hotel London Hotel
Ruby Lucy Hotel London London
Ruby Lucy Hotel London Hotel London

Ruby Lucy Hotel London Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 697 out of 941 reviews
Rating 8 - Good. 175 out of 941 reviews
Rating 6 - Okay. 38 out of 941 reviews
Rating 4 - Poor. 14 out of 941 reviews
Rating 2 - Terrible. 17 out of 941 reviews

9.8/10

Cleanliness

9.6/10

Staff & service

9.0/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Dec 2024

10/10 Excellent

Jon

Liked: Staff & service, amenities, property conditions & facilities
Centrally located. Clean. Staff were great.
Stayed 2 nights in Dec 2024

10/10 Excellent

Gary

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Top hotel, amazing location from Waterloo
Service was spot on as always! Love this hotel, unique but great location !
Stayed 1 night in Nov 2024

10/10 Excellent

Jonny

Stayed 1 night in Dec 2024

10/10 Excellent

s ribeiro

Stayed 3 nights in Nov 2024

10/10 Excellent

Jonny

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

8/10 Good

Jackie

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Our stay was good, coffee/tea facilities would be better in the room, the TV rarely worked, electrical issues they were trying to sort, had to ask staff to come up and sort when we wanted to watch TV. Bathroom could also do with a curtain, didnt really want to see my partner on the toilet. Staff helpful, nice hotel just a few niggles.
Stayed 2 nights in Nov 2024

10/10 Excellent

Tamiz M Tonmoy

Stayed 5 nights in Nov 2024

8/10 Good

Ricky

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

10/10 Excellent

Stacey

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, staff very friendly, room was comfortable.
Stayed 1 night in Nov 2024

8/10 Good

Margaret

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Conveniently located for our visit Restaurants nearby Close to Waterloo and Euston stations Modern clutter free hotel
Stayed 2 nights in Nov 2024

10/10 Excellent

Kate

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

10/10 Excellent

Jonny

Stayed 1 night in Nov 2024

10/10 Excellent

Alistair

Stayed 1 night in Oct 2024

10/10 Excellent

Denizze

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2024

2/10 Terrible

Airam Vecchio

Business traveller
Liked: Cleanliness
Disliked: Staff & service, amenities
I initially had a good experience, but my stay was marred by a series of unacceptable incidents. On both mornings, housekeeping knocked on my door at 8 AM, despite the Do Not Disturb sign being clearly displayed. On the first day, they even opened the door without waiting for a response. How outrageous and completely inappropriate is this? Additionally, I decided to extend my stay by one extra day and spoke to the receptionist to confirm the payment. She assured me there was nothing more to settle. However, the following morning, I was abruptly woken up by a loud knock at the door, as if it were an emergency. When I opened it, staff claimed I hadn’t paid and insisted I go downstairs immediately to settle the bill. To make matters worse, they even implied that “other guests have left without paying,” which was both disrespectful and insulting. This level of unprofessionalism and lack of respect for guests is completely unacceptable!

10/10 Excellent

Dayanne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved everything about the hotel, employees Guilherme and Gustavo so friendly a support staff. Good drinks and food and lovely breakfast and closer to everything like best tourist points
Stayed 2 nights in Oct 2024

10/10 Excellent

Emma

Stayed 1 night in Nov 2024

6/10 Okay

Stella

Stayed 1 night in Oct 2024

10/10 Excellent

Jake

Stayed 1 night in Oct 2024

10/10 Excellent

Colin, Jackson Hts

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, very comfortable rooms!
Stayed 3 nights in Oct 2024

8/10 Good

Jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stylish hotel very close to Waterloo with plenty of services near by. Good budget choice.
Stayed 1 night in Oct 2024

10/10 Excellent

Laura

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We used Ruby Lucy as our hub, with 4 stays over 3 weeks interspersed with weekends in the country or taking the Eurostar to Europe. It was incredibly convenient to transport, and a walkable distance to most areas of London with lots of restaurant options. We will use it again in future and recommend!
Stayed 3 nights in Oct 2024

10/10 Excellent

Declan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Impressive customer service
An amazing stay and I have to say the customer service was exceptional - both from the person who checked my bag in when I arrived early, to the person who helped me actually check in, and then again, when I (carelessly) left my rings in the room before checking out, Isabella at reception was incredibly helpful in liaising with housekeeping to retrieve them - and even made me a coffee whilst I waited. Really impressive - thank you.
Stayed 1 night in Oct 2024

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