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4.6 out of 5

"The hotel is impecable and the staff very polite and accomodating but we would have appreciated a fridge not just full of sellable products but one we ... " More

By a verified traveller on Sun 01 Dec 2019

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Deluxe Room, 1 Bedroom

Bed Count 1 King Bed Maximum Occupancy 2 Max

Spires Suite

Bed Count 1 King Bed Maximum Occupancy 3 Max

Studio Family Suite

Bed Count 1 King Bed Maximum Occupancy 3 Max

Classic Double Room (Classic Room)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Executive Room

Bed Count 1 King Bed Maximum Occupancy 3 Max

Deluxe Corner

Bed Count 1 King Bed Maximum Occupancy 2 Max

Hotel Description

Our customers tell us that they can't get enough of the helpful staff at Royal Lancaster London. During your stay, you're just a quick walk from Hyde Park. Features include free WiFi in public areas, plus 2 restaurants and a 24-hour gym. This property offers pet-friendly amenities, such as food and water bowls.

  • Free WiFi
  • Enjoy local cuisine while dining at Island Grill
  • English breakfast served daily for a fee
  • Self-parking available for a fee
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes a 24-hour gym, bicycles to rent and archery
  • Guests have great things to say about the clean guestrooms and the helpful staff
  • Steps from Hyde Park and Kensington Gardens
  • Airport shuttle service available for a fee
  • Pets welcome for a fee
  • Pet-friendly amenities are available, including food and water bowls

Royal Lancaster London ratings based on 13 Verified Reviews

Review Summary
4.6 out of 5 4.5 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Royal Lancaster London

Everyone (10) Couples (2)
5 out of 5

Posted by on 3 Jul 2024

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Comment from Hotel Management

6 Jul 2024 by Felice

Dear Silja,Thank you so much for taking the time, to post your review. Following your recent stay with us. I am delighted to learn you had a pleasant experience and hope to have the pleasure of welcoming you back. Ideally, in the not-too-distant future. Best wishes,Felice, Guest Services at Business Communications Centre, Royal Lancaster London.

4 out of 5
The hotel is impecable and the staff very polite and accomodating but we would have appreciated a fridge not just full of sellable products but one we could use for personal storage e.g. the lovely birthday cake they sent us.

Posted by on 1 Dec 2019

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Comment from Hotel Management

2 Dec 2019 by Guest Services

Dear Sir or Madam, Thank you for having taken the time to share a review following your recent stay with us. I am pleased to see that in spite of your concerns regarding the minibar usage, your lasting impression remains a positive one, and I do hope to welcome you back again soon. Should you ever require any assistance at all with the making of future reservations, I remain entirely at your disposal and will inform for our In Room Dinning Department to prepare the minibar for your personal storage. Kind Regards, Nadia Balde Guest Services, Royal Lancaster London.

5 out of 5

Posted by on 28 Sep 2019

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Comment from Hotel Management

28 Sep 2019 by Felice

Dear Sir/ Madam, Thank you so much, for having taken the time to share this wonderful review, Following your recent stay here, at the Royal Lancaster London Hotel. I am delighted to see that you had such an Exceptional experience. And we hope to have the pleasure of welcoming you, back in the very near future. Should you ever require any assistance at all, with the making of future reservations? I remain entirely at your disposal. Kindest regards, Felicia, Guest Services, Royal Lancaster London Hotel.

4 out of 5
Hyvä hotelli loistavalla sijainnilla. Ainoa miinus oli ruuasta löytynyt muovinpala

Posted by on 8 Jul 2019

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Comment from Hotel Management

9 Jul 2019 by Felice

Dear Sir/ Madam, Thank you for having taken the time to share a review following your recent stay with us. I am pleased to see that in spite of your concerns [regarding the food...], your lasting impression remains a positive one, and I do hope to welcome you back again soon. Should you ever require any assistance at all with the making of future reservations, I remain entirely at your disposal. Kind Regards, Felicia Guest Services, Royal Lancaster London.

5 out of 5

Posted by on 1 Apr 2019

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Comment from Hotel Management

1 Apr 2019 by Alex

Dear Sir/ Madam, Thank you so much, for having taken the time to share this wonderful review, following your recent stay here, at the Royal Lancaster London Hotel. I am delighted to see that you had such an Exceptional experience. And we hope to have the pleasure of welcoming you, back in the very near future. Should you ever require any assistance at all, with the making of future reservations, I remain entirely at your disposal. Kind Regards, Alexander Henskens Hotel Manager Ahenskens@royallancaster.com

5 out of 5

Posted by on 6 Nov 2018

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Comment from Hotel Management

28 Nov 2018 by Saw

Dear Guest, Thank you for taking the time to share your rating on Expedia.com. We are delighted to know that you had an enjoyable stay with us. We look forward to welcoming you back to the hotel in the near future. Warm regards, Saw H Than

4 out of 5
Todella hyvällä paikalla. Ystävällinen palvelu, mutta näin junttina vähän ärsytti kun koko ajan ( aulassa) kyseltiin voiko olla avuksi ja kun ei tiedetty missä kohtaa ja kuinka paljon tippiä pitää antaa. Huoneet vähän kuluneet, mutta siistit. Huonesiivoojat tekivät kyllä hyvää työtä ja kerran illalla kävivät vielä erikseen kysymässä tarvitaanko vielä jotakin. Alakerran ravintolan aamupala vähän kallis, mutta meille helppo ja riittävän monipuolinen. Kolmannella kerralla saatiin kuittiin 25% alennuskampanja, jolla sitten 4. kerta oli edullisempi. Huoneen omaa kännykkää ei käytetty, eikä oikein ymmärretty sen ideaa. Kaiken kaikkiaan tykättiin hotellista kovasti.

Posted by on 10 May 2018

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5 out of 5
Wir waren zu fünft in london und hatten eine mega coole zeit zusammen...ich liebe diese stadt...und empfehle es jedem mal zu gehen...

Posted by on 6 May 2018

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4 out of 5
wonderful stay! amazing staff! next to the underground station, couldn’t be better

Posted by , from Switzerland on 14 Apr 2018

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4 out of 5
Sehr gut gelegenes Hotel. Sehr schöne Zimmer mit hochwertiger Ausstattung und Auusiocht auf den Hyde-Park.

Posted by on 2 Apr 2018

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Property Features

There are 2 restaurants on site, along with a nearby snack bar/deli. You can enjoy a drink at the bar/lounge. Business amenities include a business centre, 19 meeting rooms, and coworking spaces. WiFi is free in public spaces. A 24-hour fitness centre, multilingual staff, and tour/ticket assistance are also featured at the luxury Royal Lancaster London. An airport shuttle (available 24 hours) is available for a fee. For a fee, parking is available. This 5-star London hotel is smoke free.

  • 1 building
  • 411 guestrooms or units
  • 18 levels
  • 2 dining venues
  • Deli
  • Charging station for electric cars
  • Conference centre
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • Bellhop
  • Lift
  • No smoking on site
  • Bar or lounge

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge)

Transport

  • Train station: London Paddington Station (0.8 km / 0.5 mi)
  • Metro station: Lancaster Gate Underground Station (0.2 km / 0.1 mi)
  • Property shuttles: Airport shuttle
  • Parking: Self parking available for a surcharge

Room Amenities

Royal Lancaster London offers 411 accommodations with minibars and a safe. Beds feature premium bedding. 55-inch LCD televisions come with satellite channels. Bathrooms include a shower, dressing gowns, slippers and designer toiletries. This London hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include a hairdryer and free toiletries. Hypo-allergenic bedding and an iron/ironing board can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

  • Minibar
  • In-room dining (24 hours)
  • LCD television
  • Satellite channels
  • Electric kettle
  • Luxury bedding
  • Hypo-allergenic bedding
  • Shower
  • Housekeeping (daily)
  • Nightly turndown service
  • Childcare in room (surcharge)
  • Hairdryer
  • Safe
  • Dressing gowns
  • Slippers
  • Designer toiletries
  • Telephone
  • Iron and ironing board available
  • Desk
  • Blackout curtains
  • Sound-insulated rooms
  • Climate control
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy a English breakfast daily from 7 AM to 11 AM.

Island Grill – This restaurant specialises in local cuisine and serves breakfast, lunch and dinner. Guests can enjoy drinks at the bar. A children's menu is available.

Nipa Thai – This restaurant specialises in Thai cuisine and only serves dinner. Open daily.

24-hour room service is available.

Nearby Activities

Recreational amenities at the hotel include a 24-hour fitness centre.

Guests aged under 18 years old are not allowed in the fitness facility.

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Horse riding nearby
  • Segway rental/tour nearby
  • Bicycle rentals on site
  • Archery on site
  • Swimming nearby
  • Health or beauty spa nearby

Spa Services

  • Body treatments
  • Facial treatments
  • Couples treatment rooms
  • Body wraps
  • Body scrubs

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Assistive listening devices available
  • Wheelchairs available on site

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Royal Lancaster London offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation with your arrival details prior to travel. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for GBP 75.0 per day.

Pet Policy

  • Pets: GBP 20.00 per pet, per night
  • Food and water bowls are available Service animals are exempt from fees.

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards and cash

This property reserves the right to pre-authorise the guest's credit card prior to arrival.

Cashless transactions are available

Safety features at this property include a security system

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

This hotel will charge the guest's credit card for the first night's stay 24 hours before arrival for any bookings where payment for the stay will be made on site instead of at the time of booking.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Diners Club, Carte Blanche, Eurocard, Barclaycard, debit cards and cash. This property reserves the right to pre-authorise the guest's credit card prior to arrival. For guests' safety, the property includes a smoke detector and a security system in all accommodation. Cashless payment methods are available for all transactions and guests can access their rooms with a mobile device.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Credit card pre-authorization
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are available
  • Staff temperature checks are conducted regularly
  • Masks are compulsory at the property
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Contactless food service / room service is available
  • Commonly-touched surfaces are cleaned with disinfectant
  • Reservation might be required for some facilities on-site
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Security system
  • Food service has been amended for enhanced safety
  • Protective clothing is not available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Property does not follow sanitisation practices of any association
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property follows regional sanitisation guidelines We're Good To Go (UK)
  • Property confirms they are implementing enhanced cleaning measures
  • Smoke detector
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available through room service
  • Debit cards
  • Gap period enforced between guest stays - 72 hours
  • Online penalty collection

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for English breakfast: from approximately GBP 35 per person
  • Airport shuttle fee: GBP 110.00 per person (one-way)
  • Self-parking fee: GBP 55.00 per day
  • Pet fee: GBP 20.00 per pet, per night
  • Service animals are exempt from fees
  • Rollaway bed fee: GBP 75.0 per day
  • Service fee: 5 per cent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Lancaster Hotel London
  • Royal Lancaster Hotel London
  • London Lancaster
  • Lancaster London England
  • Lancaster London Hotel London
  • Royal Lancaster London
  • Lancaster London Hotel
  • Royal Lancaster Hotel
  • Royal Lancaster London Hotel
  • Royal Lancaster
  • Lancaster London
  • Royal Lancaster London Hotel
  • Royal Lancaster London London
  • Royal Lancaster London Hotel London

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Awards & Affiliations

Eco-certified property

This property participates in EarthCheck – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

The property is a member of Preferred Hotels & Resorts.

  • EarthCheck
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