4/10 Poor
Brittany
Travelled with family
22 Sept 2024
Liked: Staff & service
Disliked: Property conditions & facilities
Room was in basement. We reserved a triple room with 3 twin beds. There was about 9 inches between the beds and the wall. Between the last two beds there is a tiny TV on the wall that sticks off the wall about 6 inches making it very difficult to even get to the third bed in the room. The air conditioning in the room was not working, but the air conditioner was dripping water all over the floor making a puddle which was a hazard when trying to squeeze past the beds to the bathroom in the middle of the night. The air conditioning being broken made the room terribly hot and difficult to sleep. The hallway was about 20 degrees cooler, but the window to the hallway was sealed shut. The beds were all on wheels on a laminate floor, so they would move easily when you leaned on them. The bathroom shower was small and did not drain. So the shower overflowed onto the bathroom floor while showering. We were given one small towel each and no hand towels or wash cloths. It was a pretty miserable night after a long day of travel. However, the location was easily accessible from Paddington Station and the Elizabeth line or Heathrow Express from the airport.
Brittany
Stayed 1 night in Sep 2024