4/10 Poor
Sennaraj
Travelled with family
22 Oct 2024
Disliked: Amenities, property conditions & facilities
Our room was very small and musty. It felt to me the room wasn’t occupied in a long while. AC wasn’t working. It was very cold on the first night. We reported it and they send someone to fix it. They told us it was fixed and the next night it was extremely hot that we did not sleep at all. We reported the issue the following morning and they said they have fixed it now, however when we reached the room later on in the day , we found the room windows were left open and the AC was turned off. When we questioned about the windows left open, finally they admitted that the ac cannot be fixed since it had some major problems. They changed us to another room for the 3rd and 4th night. They gave a refund of one night’s half price which we are not happy about. Toiletries were poor quality, body lotion and body wash were all diluted with water, I have never come across such poor quality toiletries. The location is good. It is never a 4 star hotel, maybe a 2 or a 3 .
Sennaraj
Stayed 4 nights in Oct 2024