2/10 Terrible
Melissa
25 Aug 2024
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Bait and switch scam! Do not book!!
I am giving this one star because I didn’t actually get to stay at this hotel. I booked this months ago and as I was in a car to the hotel I received a phone call that I would no longer be able to stay the hotel but I was being moved to a property. On the way I discovered the new hotel is a 4 star property and not a 5 star property. I checked the prices for the new hotel and discovered that I was now paying several hundred dollars more for the new room than the actual listed price of the room. Arriving I received the most basic room possible resembling a college dorm. I then found streaks of blood on the sheets. I then was moved to another room with no working A/c. I am not sure what hotel chain can operate in this manner where you can book a room and then they change your hotel and give you a room that costs less money while expecting you to the pay the same higher rate for the other hotel. This is absolutely a scam. This hotel chain is the worst I have ever experienced and highly recommend that anyone thinking about staying at this hotel chain just book a different one. It’s a bait and switch scam and no one should ever book this hotel chain.
Melissa
Stayed 3 nights in Aug 2024