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Phoenix Hotel

3.5 star property

Choose dates to view prices

your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Phoenix Hotel

Exterior
In-room safe, desk, blackout curtains, iron/ironing board
Reception
Bar (on property)
Reception

Reviews

8.8 out of 10

Excellent

Popular amenities

  • Housekeeping
    Housekeeping
  • Bar
    Bar
  • 24/7 front desk
    24/7 front desk
  • Laundry
    Laundry
  • Free WiFi
    Free WiFi
  • Restaurant
    Restaurant

Explore the area

Map
1-8 Kensington Gardens Square, London, England, W2 4BH
  • Queensway
    2 min walk
  • Kensington Gardens
    6 min walk
  • Portobello Road Market
    9 min walk
  • London (LHR-Heathrow)
    41 min drive

Room options

View all photos for Executive Twin Room

Executive Twin Room

Executive Twin Room

  • Sleeps 2
  • 2 Twin Beds

View all photos for Small Double

Small Double

Small Double

  • Sleeps 1
  • 1 Double Bed

View all photos for Executive Double Room

Executive Double Room

Executive Double Room

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Single Room (1 Single Bed)

Standard Single Room (1 Single Bed)

Standard Single Room (1 Single Bed)

  • 2 sq m
  • Sleeps 1
  • 1 Twin Bed

View all photos for Standard Double Room, 1 Double Bed

In-room safe, desk, blackout curtains, iron/ironing board

Standard Double Room, 1 Double Bed

  • 2 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Standard Triple Room

Standard Triple Room

Standard Triple Room

  • 2 sq m
  • Sleeps 3
  • 3 Twin Beds

View all photos for Standard Twin Room, 2 Single Beds

In-room safe, desk, blackout curtains, iron/ironing board

Standard Twin Room, 2 Single Beds

  • 2 sq m
  • Sleeps 3
  • 2 Twin Beds

View all photos for Standard Quadruple Room, 1 Bedroom

In-room safe, desk, blackout curtains, iron/ironing board

Standard Quadruple Room, 1 Bedroom

  • 2 sq m
  • Sleeps 4
  • 4 Twin Beds

Similar properties

Room
St. David's Hotels
Free WiFi
24/7 front desk
3.9 out of 5, Good, (413)
The price is €239
for 1 night
includes taxes & fees
5 Dec - 6 Dec
St. David's Hotels

About this property

Phoenix Hotel

Victorian London hotel in London City Centre with a 24-hour front desk
A restaurant, a bar/lounge, and a snack bar/deli are available at this smoke-free hotel. WiFi in public areas is free. Additionally, coffee/tea in a common area, a meeting room, and concierge services are onsite.
Phoenix Hotel offers 125 accommodations with safes and coffee/tea makers. This London hotel provides complimentary wireless Internet access.

Bathrooms include showers, complimentary toiletries, and hair dryers. Business-friendly amenities include desks and phones. Housekeeping is offered daily and irons/ironing boards can be requested.

The great public transit around Phoenix Hotel gets high marks from our customers. During your stay, you're just a quick walk from Kensington Gardens. You'll find features like free WiFi in public areas, plus a restaurant and a bar.
  • Free WiFi
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Services include dry cleaning/laundry, a concierge, and tour or ticket assistance
  • Guests have great things to say about the location and the helpful staff
  • Within a 15-minute walk of Kensington Gardens and Kensington Palace
Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces. Phoenix Hotel also features tour/ticket assistance, coffee/tea in a common area, and concierge services.

This Victorian London hotel is smoke free.

Phoenix Hotel has a restaurant on site.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • No on-site parking available

Food and drink

  • 1 restaurant
  • 1 bar
  • Coffee/tea in a common area

Family friendly

  • Laundry facilities
  • Snack bar/deli

Conveniences

  • Banquet hall
  • Lift
  • Free newspapers in reception
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Tour/ticket assistance

Business services

  • Computer station
  • A meeting room

Accessibility

  • Lift

More

  • Smoke-free property
  • TV in lobby

Room amenities

Bedroom

  • Bed sheets
  • Blackout drapes/curtains
  • Heating

Bathroom

  • Free toiletries
  • Hairdryer
  • Private bathroom
  • Shower
  • Towels

Entertainment

  • TV

Food and drink

  • Coffee/tea maker
  • Electric kettle

More

  • Desk
  • Iron/ironing board (on request)
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 1:30 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Payment types at the property

Important information

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, mobile payments, and cash
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher and a first aid kit
Front desk staff will greet guests on arrival.

Property is also known as

Phoenix Hotel Hotel
Best Western Phoenix Hotel London
Best Western Phoenix London
Hotel Best Western Phoenix
Phoenix Hotel Best Western
Phoenix Hotel London
Phoenix London
Phoenix Hotel London England
Phoenix Hotel London, England
Phoenix Hotel London
Phoenix Hotel Hotel London

Phoenix Hotel Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 495 out of 1003 reviews" "
Rating 8 - Good. 400 out of 1003 reviews" "
Rating 6 - Okay. 85 out of 1003 reviews" "
Rating 4 - Poor. 11 out of 1003 reviews" "
Rating 2 - Terrible. 12 out of 1003 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

10/10 Excellent

Nancy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Great stay! Very nice staff. Clean hotel. I will definitely come back here 😊
Stayed 1 night in Aug 2024

10/10 Excellent

Stephen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable stay
Great location to explore. Nice high street about 5 mins walk with shops, bars and Restaurants. Plus a Screwfix
Stayed 1 night in May 2024

8/10 Good

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities
The property was very good other than the room was hot and there was no air conditioning. We had fans and 2 coolers that helped a little. It was very clean and well maintained. The area around the hotel was very safe and close to the underground. We would go back just maybe during cooler weather
Stayed 9 nights in Jul 2024

8/10 Good

Kevin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a room with 4 twin beds on fourth floor and still had ample room to move around. Room was clean and the only thing that could have made it better was a mattress pad for the twin mattress as they were squeaky and firm. Breakfast was continental and not anything to rant about.
Stayed 2 nights in Jul 2024

10/10 Excellent

Gustavo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service and breakfast!
Stayed 2 nights in Jul 2024

10/10 Excellent

Lisa

Travelled with family
Liked: Staff & service, property conditions & facilities
Our stay was great. Convenient location. My only issue was there is no air conditioning. Luckily the 3 nights we stayed the temperatures were only high's in the 70's.
Stayed 3 nights in Jul 2024

8/10 Good

Sandra

Stayed 6 nights in Jul 2024

10/10 Excellent

Rachel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jul 2024

8/10 Good

Paul

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good location. Breakfast was a little basic.
Stayed 2 nights in Jul 2024

10/10 Excellent

Winnie

Stayed 1 night in Jun 2024

10/10 Excellent

Narcisa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location!! Awesome breakfas!Just one issue.
Stayed 4 nights in Jun 2024

8/10 Good

Kylie

Stayed 2 nights in Jun 2024

10/10 Excellent

Rachel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
In a quiet but great location, the Phoenix Hotel offers comfort at an affordable price. The single bedroom, although small was great for a couple of nights. The continental breakfast was very good. The staff were outstanding in their manner and care towards their guests different needs.
Stayed 2 nights in Jun 2024

10/10 Excellent

Elliot, Burbank

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice little hotel. Room was small but ideal for a solo traveler, and appeared to have been recently remodeled. Quiet neighborhood with shops and food within a couple blocks’ walk.
Stayed 2 nights in Jun 2024

8/10 Good

Karin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyable stay
Really enjoyed my stay at the Phoenix Hotel. It was clean, quiet, in an excellent location and breakfast was great. The shower was strong and hot. Tea, coffee and biscuits in the room were also good. I was on my own and the room and bathroom were ample for me. Had I stayed with my partner, I would have found the room and bathroom a little cosy.
Stayed 3 nights in Jun 2024

10/10 Excellent

Fernando

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Great service
Stayed 2 nights in Jun 2024

8/10 Good

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A neatly presented room with all my needs satisfied.
Stayed 3 nights in Jun 2024

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in May 2024

10/10 Excellent

Kelly

Liked: Cleanliness, staff & service, property conditions & facilities
The customer service was great. The property was well taken care of and my single room was very spacious.
Stayed 2 nights in Jun 2024

8/10 Good

steven

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was fine but no air-conditioning -just a fan. Great location. Would stay again but not in hot summer weeks.
Stayed 3 nights in Apr 2024

10/10 Excellent

Anastasia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good stay, will definitely stay again
Decent size of the room, quite liked the hotel and the rooms are much bigger than rooms in many other hotels in London i stayed before. Luggage storage available. Overall stay was good. Wi-Fi was very good
Stayed 1 night in May 2024

10/10 Excellent

Stephen W

Travelled with family
I had an unfortunate medical emergency while staying at the Phoenix Hotel. The staff was very quick to come to my aid which relaxed me. I felt like I was with family. They got me to the hospital where I am now recovering. The hotel is saving me a room where I can recover for the next few days before my flight back to America. I highly recommend this hotel to anyone. This is my third stay there and every time has been outstanding.
Stayed 9 nights in May 2024

8/10 Good

MARKO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in May 2024

6/10 Okay

Courtney

Liked: Cleanliness
Pros: multiple forms of public transport nearby. Seemed clean. Cons: no AC, no safe, not generous with towels or toiletries.
Stayed 5 nights in May 2024

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