Pan Pacific London

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VIP Access

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Where to?

Dates

April 2025

May 2025

Overview
Rooms
Location
Policies

Exceptional

Popular amenities

Bar
Pet-friendly

Explore the area

80 Houndsditch, London, England, EC3A 7AB

Tower of London
‪18 min walk‬
Tower Bridge
‪19 min walk‬
London Bridge
‪3 min drive‬
London (LHR-Heathrow)
‪57 min drive‬

Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.

Expect exceptional service
Extra savings and perks for BONUS+ members

Learn more about VIP Access

Room options

Deluxe Room, City View

37 sq m
City view
Sleeps 2
1 King Bed

Hypo-allergenic bedding, down duvets, minibar, in-room safe

Deluxe Double Room

41 sq m
City view
Sleeps 3
2 Queen Beds

Deluxe Room, 1 King Bed

37 sq m
City view
Sleeps 2
1 King Bed

Executive Room, Mobility Accessible

53 sq m
City view
Sleeps 2
1 King Bed

Executive Room

43 sq m
City view
Sleeps 2
1 King Bed

Executive Room, City View

43 sq m
City view
Sleeps 2
1 King Bed

Suite, 2 Bedrooms (Bishopsgate)

104 sq m
City view
Sleeps 5
2 King Beds

Premier Double Room

45 sq m
City view
Sleeps 4
2 Queen Beds

Premier Room, 1 King Bed

39 sq m
City view
Sleeps 2
1 King Bed

Suite (Bishopsgate)

63 sq m
City view
Sleeps 2
1 King Bed

Suite (Pan Pacific)

119 sq m
City view
Sleeps 4
1 King Bed

Suite, City View (Walbrook)

57 sq m
City view
Sleeps 2
1 King Bed

Suite (Devonshire)

52 sq m
City view
Sleeps 2
1 King Bed

Similar properties

Couples treatment room(s), steam room, body treatments, aromatherapy

Spa
Pet-friendly
Free WiFi
Restaurant

for 1 room

includes taxes & fees

18 Apr - 19 Apr

About this property

Luxury hotel with a full-service spa and bars

This smoke-free hotel features a full-service spa, an indoor pool, and a restaurant. WiFi in public areas is free. Other amenities include 2 bars/lounges, a 24-hour fitness center, and a sauna. Change of towels is available on request.

Pan Pacific London offers 237 air-conditioned accommodations with minibars and espresso makers. Each accommodation is individually furnished and decorated. Beds feature down comforters. A pillow menu is available. 55-inch LCD televisions come with premium digital channels. Bathrooms include bathrobes, slippers, designer toiletries, and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include safes and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Hypo-allergenic bedding, change of towels, and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered daily.

Recreational amenities at the hotel include an indoor pool, a sauna, and a 24-hour fitness center.

Children under 18 years old are not allowed in the swimming pool without adult supervision. Guests under 16 years old are not allowed in the fitness facility.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves with a trip to the onsite spa, which has 2 treatment rooms. Services include facials, body wraps, body scrubs, and body treatments.

Our customers tell us they can't get enough of the pool at Pan Pacific London. During your stay, you're just a quick walk from Liverpool Street. Enjoy features like free WiFi in public areas, plus 2 bars and a full-service spa. Some of the pet-friendly amenities this property offers include food and water bowls, pet-sitting services, and litter boxes.

Free WiFi
Enjoy Singaporean cuisine while dining at Straits Kitchen
English breakfast served weekends for a fee
Take a swim in the indoor pool
Indulge with facials, massages, or body scrubs at the spa
Services include dry cleaning/laundry, a concierge, and tour or ticket assistance
Onsite recreation includes a 24-hour gym, a steam room, and a sauna
Guests really like the accommodations for the cleanliness, overall comfort, and spaciousness
Just a 3-minute drive from Tower of London and a few minutes from London Bridge
Cats and dogs welcome for a fee (restrictions apply)
Pet-friendly amenities are available, including food and water bowls, pet-sitting services and litter boxes

Pan Pacific London offers its guests a full-service spa, an indoor pool, and a sauna. There's a restaurant on site. You can unwind with a drink at one of the 2 bars/lounges. Public spaces have free WiFi.

A 24-hour fitness center, spa services, and multilingual staff are also featured at the luxury Pan Pacific London.

This 5-star London hotel is smoke free.

For a fee, guests can enjoy English breakfast on weekends from 7:00 AM and 11:30 AM.

Straits Kitchen - This restaurant specializes in Singaporean cuisine and serves breakfast, lunch, and dinner. A children's menu is available.

Ginger Lily Bar & Lounge - This bar serves light fare only. Open daily.

Straits Bar - Onsite bar. Open daily.

Late night fare is available from 24-hour room service.

Awards and affiliations

Eco-Certified Property

This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, Filipino, French, German, Hindi, Italian, Spanish

Property amenities

Internet

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi

Parking and transport

Offsite parking available (GBP 85 per day)

Food and drink

Weekend English breakfast available 7:00 AM to 11:30 AM for a fee: GBP 44 per person
2 bars/lounges
A restaurant

Restaurants on site

Ginger Lily Bar & Lounge
Straits Bar
Straits Kitchen

Things to do

24-hour gym
Full-service spa
Indoor pool
Sauna
Steam room

Family friendly

Free cot
Indoor pool
Laundry facilities
Travel cot

Conveniences

24-hour front desk
Laundry facilities
Luggage storage
Safe at front desk

Guest services

Change of bedsheets (on request)
Change of towels on request
Concierge services
Dry cleaning/laundry service
Housekeeping (daily)
Multilingual staff
Porter/bellhop
Tour and ticket assistance
Turndown service
Wedding services

Outdoors

Pool loungers

Full-service spa

2 treatment rooms
Body scrubs
Body wraps
Facials
Manicures/pedicures
Massage

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Doorbell and phone notification
Hand-held showerhead
Handrails in stairways (120 centimetre high)
High-pile carpet in room
Lever door handles
Lift (118 centimetre wide door)
Pool hoist on site
Stair-free path to entrance
Visual fire alarm
Well-lit path to entrance
Wheelchair accessible (may have limitations)
Wheelchair-accessible business centre
Wheelchair-accessible concierge desk
Wheelchair-accessible gym
Wheelchair-accessible lounge
Wheelchair-accessible path to lift
Wheelchair-accessible pool
Wheelchair-accessible public bathroom
Wheelchair-accessible registration desk (196 centimetre high)
Wheelchair-accessible restaurant
Wheelchair-accessible spa

Room amenities

Bedroom

Bedsheets provided
Down comforter
Free cot
Hypo-allergenic bedding
Pillow menu

Bathroom

Designer toiletries
Dressing gowns
Hair dryer
Heated bathroom floor
Private bathroom
Shampoo
Slippers
Soap
Toilet paper
Toothbrush and toothpaste (on request)
Towels provided

Entertainment

55-inch LCD TV with premium digital channels

Food and drink

24-hour room service
Coffee/tea maker
Electric kettle
Espresso maker
Free bottled water
Minibar

Air conditioning
Connecting rooms available
Heating (climate-controlled)
Individual decor
Individual furnishings
Iron/ironing board
Laptop workspace
LED lighting
Phone
Recycling
Safe
Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime

Early check-in subject to availability

Early check-in is available for a fee

Minimum check-in age: 18

Check-out

Check-out before noon

Late check-out subject to availability

A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets: GBP 60.00 per pet, per stay
Only dogs and cats are allowed
Maximum 1 (weight limit: 33 lbs per pet)
Pets cannot be left unattended
Food and water bowls, pet-sitting services, litter boxes, and pet grooming services are available
Restrictions apply
For more information, you can reach out to the property at the number on the booking confirmation
Service animals are exempt from fees

Children and extra beds

Children are welcome.

Rollaway/extra beds are available for GBP 80.00 per night.

Free cribs (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

Fee for English breakfast: approximately GBP 44.00 per person
Nearby parking fee: GBP 85 per day (3609 ft away)
Pet fee: GBP 60.00 per pet, per stay
Service animals are exempt from fees
Early check-in is available for a fee (subject to availability)
Late check-out is available for a fee (subject to availability)
Rollaway bed fee: GBP 80.00 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

Guests must contact this property in advance to reserve cribs/infant beds, rollaway/extra beds, and high chair

This property accepts credit cards, debit cards, and cash

This property reserves the right to pre-authorize the guest's credit card prior to arrival.

Noise-free guestrooms cannot be guaranteed

Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit

Front desk staff will greet guests on arrival at the property.

We should mention

Reservations are needed for spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
Registered guests are the only ones allowed to be in guestrooms.
Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Pan Pacific London Hotel

Pan Pacific London London

Pan Pacific London Hotel London

Pan Pacific London Reviews

9.8

Exceptional

10/10

Cleanliness

9.8/10

Staff & service

9.8/10

Amenities

10/10

Property conditions & facilities

9.8/10

Eco-friendliness

10/10 Excellent

Sean

Travelled with family and small children

4 Jan 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

By far one of the best hotels we have ever stayed at. The staff was incredible from start to finish. You feel like you are at a true five star hotel. The room was incredibly clean and comfortable which is key to having the energy for your vacation. I will not stay at another hotel when traveling to London. This property is worth every penny!

Stayed 7 nights in Dec 2024

10/10 Excellent

Nohemi

4 Jan 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Always a great time in London but this stay with PanPacific just elevated our experience to a whole new level. Everything was just perfect!! Loved the gym and spa

Relaxation room with heated chairs and weighted blanket

Stayed 3 nights in Dec 2024

10/10 Excellent

Beth

Travelled with partner

3 Jan 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

One member of staff at the front desk (Sonia) went above and beyond for us during our stay making it extra special! The room was immaculate as was the wellness/pool area. I’d recommend this hotel to everyone I know!

Stayed 1 night in Jan 2025

10/10 Excellent

Theodore, Fairfax

Travelled with partner

3 Jan 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Elite, top level property with excellent staff and service, one of the best hotel gyms I've ever been to, very good lobby bar, and some extras like Santa at Christmas. Rooms are excellent with great bathroom and in room coffee, mini bar and the view from the 13th floor was amazing. But the staff and service is what really sets this property apart from all others. Elite level!

Stayed 4 nights in Dec 2024

2/10 Terrible

Ran

2 Jan 2025

Stayed 1 night in Dec 2024

10/10 Excellent

Lola

Travelled with partner

29 Dec 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Lovely hotel, would definitely return.

Stayed 1 night in Dec 2024

8/10 Good

Darryl

28 Dec 2024

Liked: Cleanliness, property conditions & facilities, room comfort

Average Stay at Pan Pacific

At the restaurant, dinner the night before the food came out cold, had to send back, this was the same for the breakfast the following morning. I was not made aware that there was a service charge of £20+, which although I didn’t quibble over, I would have thought I would of got my full £150 refund, I thought that was a little under handed, as I had paid a lot of money for the room. I should have been informed of that from the outset.

Stayed 1 night in Dec 2024

10/10 Excellent

Chanelle

28 Dec 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 3 nights in Dec 2024

10/10 Excellent

Emlyn

27 Dec 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 1 night in Dec 2024

10/10 Excellent

Verified traveller

27 Dec 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Weekend break

Weekend break in London

Stayed 2 nights in Dec 2024

10/10 Excellent

Joanna

27 Dec 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 4 nights in Dec 2024

10/10 Excellent

Alexander, Winchester

26 Dec 2024

Stayed 2 nights in Nov 2024

10/10 Excellent

Yan

25 Dec 2024

Stayed 1 night in Dec 2024

10/10 Excellent

Chengzhang

24 Dec 2024

Stayed 8 nights in Dec 2024

10/10 Excellent

Lan

Travelled with family

24 Dec 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Pan Pacific London is the first hotel I've ever stayed in my years of traveling that truly made me feel at home. We stayed in London for a week. During the day, we had a great time walking and touring around the city. By the time we were done and back to the hotel, we felt so relaxed in our room which was so warm and cozy that I'm not exaggerating it felt like we were back at our own home. The housekeepers also added nice personal touches to their daily work. For example, they neatly tied up all our digital cables and electronic chords (we had so many laying around in the room) which inevitably brought out an appreciative smile on your face when you came back and saw them. All the staff we met in the hotel from the first day we stepped in to the last day we left were all super sweet and helpful with no exception. These are the names I can remember: Hazel, Antonio, Kamal, Luvick. And there are many more who I did not get to ask for their names. Their genuine care and hospitality made this hotel stand out from the rest. It is worth mentioning that my daughter has severe multiple food allergies. She was so well taken care of when we dined there including our afternoon tea experience that I did not have slightest concern in our entire stay. We tried the afternoon tea at Fortnum & Mason later on - it felt so pale in comparison in terms of both food quality and service. London is a wonderful city. But Pan Pacific London, you added color and warmth. Thank you!

Stayed 5 nights in Dec 2024

10/10 Excellent

Tyler

Travelled with partner

24 Dec 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

I had an amazing experience at Pan Pacific London. The room was great, but more so the customer service was amazing. My girlfriend got ill the night before we were supposed to depart to Paris. The hotel helped me extend the stay. They brought my girlfriend fruit, water, tea, extra pillows and checked in on her. When the staff saw me throughout the day they asked how she was doing. Incredible experience that made a stressful time so much easier.

Stayed 5 nights in Dec 2024

10/10 Excellent

Xavier

Travelled with partner

22 Dec 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Second time in that wonderful hotel. There will be more… a superb reference in the City.

Stayed 2 nights in Dec 2024

10/10 Excellent

Lionel

21 Dec 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Excellent 5 star hotel. Great location but busy in business district.

Stayed 9 nights in Nov 2024

10/10 Excellent

Amber

18 Dec 2024

Stayed 1 night in Dec 2024

10/10 Excellent

Victoria

Travelled with family

16 Dec 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

This was our first time coming to London, so we split up our trip and stayed at the Pan Pacific for the first half. The hotel is beautiful and modern. Everyone from the doormen, front desk, housekeeping, wait staff were friendly, helpful, and pleasant. They were all very helpful in any way that we needed help. Luvic in the restaurant upstairs was great, very knowledgeable and had great service. Leah at the front desk was so accommodating to us, she was always open for any questions and gave us peace of mind. Anna in housekeeping was great as well. The rooms are clean and spacious, the bathrooms are amazing. We would return.

Stayed 3 nights in Dec 2024

10/10 Excellent

Bianca

16 Dec 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 2 nights in Dec 2024

10/10 Excellent

James

Travelled with partner

15 Dec 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

This is just an outstanding hotel. We stayed there last year. We stayed there this year. There is no difference in the high-quality of service that we experienced.

Stayed 5 nights in Dec 2024