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Pan Pacific London

5.0 star property
VIP Access

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Photo gallery for Pan Pacific London

Indoor pool, pool loungers
2 bars/lounges
Suite, City View (Walbrook)
Executive Room, City View
Fitness facility

Reviews

9.8 out of 10
Exceptional

Popular amenities

  • Bar

Explore the area

Map
80 Houndsditch, London, England, EC3A 7AB
  • Tower of London
    ‪18 min walk‬
  • Tower Bridge
    ‪19 min walk‬
  • London Bridge
    ‪3 min drive‬
  • London (LHR-Heathrow)
    ‪57 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
Learn more about VIP AccessOpens in a new window

Room options

View all photos for Deluxe Room, City View

City view

Deluxe Room, City View

  • City view
  • 37 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Double Room

Hypo-allergenic bedding, down duvets, minibar, in-room safe

Deluxe Double Room

  • City view
  • 41 sq m
  • Sleeps 3
  • 2 Queen Beds

View all photos for Deluxe Room, 1 King Bed

Hypo-allergenic bedding, down duvets, minibar, in-room safe

Deluxe Room, 1 King Bed

  • City view
  • 37 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Room, Mobility Accessible

Hypo-allergenic bedding, down duvets, minibar, in-room safe

Executive Room, Mobility Accessible

  • City view
  • 53 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Room

Hypo-allergenic bedding, down duvets, minibar, in-room safe

Executive Room

  • City view
  • 43 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Room, City View

Executive Room, City View

Executive Room, City View

  • City view
  • 43 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 2 Bedrooms (Bishopsgate)

Suite, 2 Bedrooms (Bishopsgate)

Suite, 2 Bedrooms (Bishopsgate)

  • City view
  • 104 sq m
  • Sleeps 5
  • 2 King Beds

View all photos for Premier Double Room

Hypo-allergenic bedding, down duvets, minibar, in-room safe

Premier Double Room

  • City view
  • 45 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Premier Room, 1 King Bed

City view

Premier Room, 1 King Bed

  • City view
  • 39 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite (Bishopsgate)

Hypo-allergenic bedding, down duvets, minibar, in-room safe

Suite (Bishopsgate)

  • City view
  • 63 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite (Pan Pacific)

Suite (Pan Pacific) | City view

Suite (Pan Pacific)

  • City view
  • 119 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, City View (Walbrook)

Suite, City View (Walbrook)

Suite, City View (Walbrook)

  • City view
  • 57 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite (Devonshire)

Suite (Devonshire)

Suite (Devonshire)

  • City view
  • 52 sq m
  • Sleeps 2
  • 1 King Bed

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About this property

Pan Pacific London

Luxury hotel with a full-service spa and bars
This smoke-free hotel features a full-service spa, an indoor pool, and a restaurant. WiFi in public areas is free. Other amenities include 2 bars/lounges, a 24-hour fitness center, and a sauna. Change of towels is available on request.
Pan Pacific London offers 237 air-conditioned accommodations with minibars and espresso makers. Each accommodation is individually furnished and decorated. Beds feature down comforters. A pillow menu is available. 55-inch LCD televisions come with premium digital channels. Bathrooms include bathrobes, slippers, designer toiletries, and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include safes and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Hypo-allergenic bedding, change of towels, and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered daily.

Recreational amenities at the hotel include an indoor pool, a sauna, and a 24-hour fitness center.

Children under 18 years old are not allowed in the swimming pool without adult supervision. Guests under 16 years old are not allowed in the fitness facility.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves with a trip to the onsite spa, which has 2 treatment rooms. Services include facials, body wraps, body scrubs, and body treatments.
Our customers tell us they can't get enough of the pool at Pan Pacific London. During your stay, you're just a quick walk from Liverpool Street. Enjoy features like free WiFi in public areas, plus 2 bars and a full-service spa. Some of the pet-friendly amenities this property offers include food and water bowls, pet-sitting services, and litter boxes.
  • Free WiFi
  • Enjoy Singaporean cuisine while dining at Straits Kitchen
  • English breakfast served weekends for a fee
  • Take a swim in the indoor pool
  • Indulge with facials, massages, or body scrubs at the spa
  • Services include dry cleaning/laundry, a concierge, and tour or ticket assistance
  • Onsite recreation includes a 24-hour gym, a steam room, and a sauna
  • Guests really like the accommodations for the cleanliness, overall comfort, and spaciousness
  • Just a 3-minute drive from Tower of London and a few minutes from London Bridge
  • Cats and dogs welcome for a fee (restrictions apply)
  • Pet-friendly amenities are available, including food and water bowls, pet-sitting services and litter boxes
Pan Pacific London offers its guests a full-service spa, an indoor pool, and a sauna. There's a restaurant on site. You can unwind with a drink at one of the 2 bars/lounges. Public spaces have free WiFi.

A 24-hour fitness center, spa services, and multilingual staff are also featured at the luxury Pan Pacific London.

This 5-star London hotel is smoke free.

For a fee, guests can enjoy English breakfast on weekends from 7:00 AM and 11:30 AM.
Straits Kitchen - This restaurant specializes in Singaporean cuisine and serves breakfast, lunch, and dinner. A children's menu is available.
Ginger Lily Bar & Lounge - This bar serves light fare only. Open daily.
Straits Bar - Onsite bar. Open daily.
Late night fare is available from 24-hour room service.

Awards and affiliations

Eco-Certified Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, Filipino, French, German, Hindi, Italian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Offsite parking available (GBP 85 per day)

Food and drink

  • Weekend English breakfast available 7:00 AM to 11:30 AM for a fee: GBP 44 per person
  • 2 bars/lounges
  • A restaurant

Restaurants on site

  • Ginger Lily Bar & Lounge
  • Straits Bar
  • Straits Kitchen

Things to do

  • 24-hour gym
  • Full-service spa
  • Indoor pool
  • Sauna
  • Steam room

Family friendly

  • Free cot
  • Indoor pool
  • Laundry facilities
  • Travel cot

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Outdoors

  • Pool loungers

Full-service spa

  • 2 treatment rooms
  • Body scrubs
  • Body wraps
  • Facials
  • Manicures/pedicures
  • Massage

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Doorbell and phone notification
  • Hand-held showerhead
  • Handrails in stairways (120 centimetre high)
  • High-pile carpet in room
  • Lever door handles
  • Lift (118 centimetre wide door)
  • Pool hoist on site
  • Stair-free path to entrance
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (196 centimetre high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

Room amenities

Bedroom

  • Bedsheets provided
  • Down comforter
  • Free cot
  • Hypo-allergenic bedding
  • Pillow menu

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Heated bathroom floor
  • Private bathroom
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 55-inch LCD TV with premium digital channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Espresso maker
  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Connecting rooms available
  • Heating (climate-controlled)
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: GBP 60.00 per pet, per stay
  • Only dogs and cats are allowed
  • Maximum 1 (weight limit: 33 lbs per pet)
  • Pets cannot be left unattended
  • Food and water bowls, pet-sitting services, litter boxes, and pet grooming services are available
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for GBP 80.00 per night.
  • Free cribs (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for English breakfast: approximately GBP 44.00 per person
  • Nearby parking fee: GBP 85 per day (3609 ft away)
  • Pet fee: GBP 60.00 per pet, per stay
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: GBP 80.00 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Guests must contact this property in advance to reserve cribs/infant beds, rollaway/extra beds, and high chair
This property accepts credit cards, debit cards, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
Front desk staff will greet guests on arrival at the property.

We should mention

  • Reservations are needed for spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Pan Pacific London Hotel
Pan Pacific London London
Pan Pacific London Hotel London

Pan Pacific London Reviews

Reviews

9.8

Exceptional

Rating 10 - Excellent. 914 out of 1001 reviews
Rating 8 - Good. 63 out of 1001 reviews
Rating 6 - Okay. 16 out of 1001 reviews
Rating 4 - Poor. 3 out of 1001 reviews
Rating 2 - Terrible. 5 out of 1001 reviews

10/10

Cleanliness

9.8/10

Staff & service

9.8/10

Amenities

10/10

Property conditions & facilities

9.8/10

Eco-friendliness

Reviews

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

10/10 Excellent

Devonray

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the customer service, the Hotel staff were super helpful during my visit.
Stayed 2 nights in Jan 2025

10/10 Excellent

Ian

Stayed 1 night in Jan 2025

10/10 Excellent

Hamilton

Stayed 3 nights in Nov 2024

10/10 Excellent

Madjel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

10/10 Excellent

areen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 5 nights in Jan 2025

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice London stay

Lovely rooms that have just been updated. Check out was 12o'clock which is great, enough time to use the facilities.
Stayed 1 night in Dec 2024

6/10 Okay

Graham

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Disappointing

A beautiful hotel with lots of lovely staff let down by poor food and dreadful music.
Stayed 1 night in Jan 2025

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

10/10 Excellent

Andrew

Stayed 1 night in Jan 2025

10/10 Excellent

Amir

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2024

10/10 Excellent

Sean

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
By far one of the best hotels we have ever stayed at. The staff was incredible from start to finish. You feel like you are at a true five star hotel. The room was incredibly clean and comfortable which is key to having the energy for your vacation. I will not stay at another hotel when traveling to London. This property is worth every penny!
Stayed 7 nights in Dec 2024

10/10 Excellent

Nohemi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Always a great time in London but this stay with PanPacific just elevated our experience to a whole new level. Everything was just perfect!! Loved the gym and spa
Poll with view of the city
Relaxation room with heated chairs and weighted blanket
Stayed 3 nights in Dec 2024

10/10 Excellent

Beth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One member of staff at the front desk (Sonia) went above and beyond for us during our stay making it extra special! The room was immaculate as was the wellness/pool area. I’d recommend this hotel to everyone I know!
Stayed 1 night in Jan 2025

10/10 Excellent

Theodore, Fairfax

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Elite, top level property with excellent staff and service, one of the best hotel gyms I've ever been to, very good lobby bar, and some extras like Santa at Christmas. Rooms are excellent with great bathroom and in room coffee, mini bar and the view from the 13th floor was amazing. But the staff and service is what really sets this property apart from all others. Elite level!
Stayed 4 nights in Dec 2024

2/10 Terrible

Ran

Stayed 1 night in Dec 2024

10/10 Excellent

Lola

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel, would definitely return.
Stayed 1 night in Dec 2024

8/10 Good

Darryl

Liked: Cleanliness, property conditions & facilities, room comfort

Average Stay at Pan Pacific

At the restaurant, dinner the night before the food came out cold, had to send back, this was the same for the breakfast the following morning. I was not made aware that there was a service charge of £20+, which although I didn’t quibble over, I would have thought I would of got my full £150 refund, I thought that was a little under handed, as I had paid a lot of money for the room. I should have been informed of that from the outset.
Stayed 1 night in Dec 2024

10/10 Excellent

Chanelle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2024

10/10 Excellent

Emlyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Weekend break

Weekend break in London
Stayed 2 nights in Dec 2024

10/10 Excellent

Joanna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2024

10/10 Excellent

Alexander, Winchester

Stayed 2 nights in Nov 2024

10/10 Excellent

Yan

Stayed 1 night in Dec 2024

10/10 Excellent

Chengzhang

Stayed 8 nights in Dec 2024

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