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Normandie Hotel

2.5 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Normandie Hotel

Lobby
Bathroom
Lobby
Exterior
Standard Double Room, Ensuite

Reviews

5.4 out of 10

Popular amenities

  • 24/7 front desk
  • Free WiFi
  • Business services

Explore the area

Map
96 Sussex Gardens, Paddington, London, England, W2 1UH
  • Hyde Park
    8 min walk
  • Maskouf Restaurant
    2 min walk
  • Paddington Underground Station
    5 min walk
  • London (LHR-Heathrow)
    40 min drive

Room options

View all photos for Triple Room, Ensuite

Triple Room, Ensuite

Triple Room, Ensuite

  • 14 sq m
  • Sleeps 3
  • 1 Twin Bed and 1 Double Bed

View all photos for Standard Double Room, Ensuite

Standard Double Room, Ensuite

Standard Double Room, Ensuite

  • 9 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Single Room, Ensuite

Single Room, Ensuite

Single Room, Ensuite

  • 7 sq m
  • Sleeps 1
  • 1 Twin Bed

View all photos for Standard Twin Room, Ensuite

Standard Twin Room, Ensuite

Standard Twin Room, Ensuite

  • 9 sq m
  • Sleeps 2
  • 2 Twin Beds

Similar properties

Room

Royal Cambridge Hotel

Free WiFi
Parking available
Business services
Housekeeping
3.5 out of 5, Good, (857)
The price is €83
for 1 night
includes taxes & fees
6 Jan - 7 Jan
Royal Cambridge Hotel

About this property

Normandie Hotel

Hotel with a 24-hour front desk, a short walk to Hyde Park
A 24-hour front desk, a computer station, and free WiFi in public areas are available at this smoke-free hotel. Other amenities include multilingual staff. Housekeeping is not available.
Normandie Hotel offers 14 accommodations.
During your stay at Normandie Hotel, you're just a quick walk from Hyde Park. Enjoy features like free WiFi in public areas.
  • Free WiFi in some public areas
  • Amenities include a computer and a multilingual staff
  • Within a 10-minute walk of Hyde Park and Kensington Gardens
Normandie Hotel offers its guests multilingual staff. A computer station is on site and WiFi is free in public spaces.

This London hotel is smoke free.

Languages

Bulgarian, English, Greek, Russian

Property amenities

Internet

  • Available in some public areas: Free WiFi

Guest services

  • 24-hour front desk
  • Luggage storage
  • Multilingual staff
  • No housekeeping

Business services

  • Computer station

Accessibility

  • This property does not have any lifts

More

  • Smoke-free property

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 10:00 PM
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.

Payment types at the property

Important information

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards
Front desk staff will greet guests on arrival.

Property is also known as

Normandie Hotel London
Normandie London
Normandie Hotel London, England
Normandie Hotel London
Normandie London
Hotel Normandie Hotel London
London Normandie Hotel Hotel
Normandie
Hotel Normandie Hotel
Normandie Hotel Hotel
Normandie Hotel London
Normandie Hotel Hotel London

Normandie Hotel Reviews

Reviews

5.4
Rating 10 - Excellent. 52 out of 723 reviews" "
Rating 8 - Good. 147 out of 723 reviews" "
Rating 6 - Okay. 209 out of 723 reviews" "
Rating 4 - Poor. 160 out of 723 reviews" "
Rating 2 - Terrible. 155 out of 723 reviews" "

6.0/10

Cleanliness

6.4/10

Staff & service

4.6/10

Amenities

5.0/10

Property conditions & facilities

5.0/10

Eco-friendliness

Reviews

10/10 Excellent

Dennis

Travelled with family
Disliked: Amenities
No WiFi
Stayed 4 nights in Sep 2024

2/10 Terrible

Lakhvir

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is very bad they don’t listen to you don’t ever go over there they too arrogant and disrespectful
Stayed 2 nights in Sep 2024

6/10 Okay

Miss L

Travelled with group
Liked: Cleanliness, staff & service
Stayed 2 nights in Sep 2024

8/10 Good

Peter

Liked: Cleanliness, staff & service, property conditions & facilities
Easy to check in (but read the "check in before 10pm small print), quiet, clean, friendly staff and excellent location. Overall good value for money.
Stayed 1 night in Aug 2024

10/10 Excellent

GOKMEN

Stayed 2 nights in Aug 2024

4/10 Poor

Desmond

Liked: Cleanliness, staff & service, property conditions & facilities
The bed was terrible, almost through to the base, this was room 7
Stayed 1 night in Aug 2024

2/10 Terrible

Fizza

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Would not let me in even though I had ID
Stayed 1 night in Jul 2024

2/10 Terrible

Terence

Disliked: Staff & service
Terrible service - dont stay
Terrible service. No-one at hotel telephone numbers offered did not exist. Had to wait outside for an hour and only got in through help of another customer who had the same problem. This is not a one off they simply dont care - only stay if you want tk wait ovwr an hour to get in.
Stayed 1 night in Jul 2024

2/10 Terrible

Georgina

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very dirty old damaged furniture didn't dare sleep on the bed slept on top bathroom freezing cold shower no hot water no cuuos for rinsing out after teeth cleaning advertised 24hiur reception more like 4 hour reception wished I'd slept/stayed outside to be honest it was way way overpriced would never ever stay there again and would advise others thinking of booking to have another think
Stayed 2 nights in Jul 2024

8/10 Good

Sharon

Stayed 2 nights in Jul 2024

6/10 Okay

Derrick

Stayed 2 nights in Jul 2024

4/10 Poor

Kenny

Travelled with family
Disliked: Property conditions & facilities
Stayed 2 nights in Jul 2024

4/10 Poor

Gloria, Moorpark

Disliked: Cleanliness, staff & service, property conditions & facilities
small, old, towels old
Stayed 2 nights in Jun 2024

8/10 Good

Tim

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
Nice basic accommodations!
Stayed 5 nights in May 2024

4/10 Poor

Brigitte

Travelled with partner
Disliked: Staff & service, amenities
So, we got what we paid for but still. No staff on site. Beds were very uncomfortable and no consistent hot water. Pluses - it was safe, the room had a window that opened and the area is beautiful
Stayed 3 nights in Mar 2024

2/10 Terrible

Liza

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Never again
This hotel should never be on Hotels.com. The shower stall was the size of London’s telephone booth! Forget about amenities - none at all! We did not have cold water for the 1st 4 days. Reception was not manned 24 hrs, maybe 4 hrs a day only! No staff to report to. The cleaning lady who I happen to bumped into 1 afternoon (3 days after check-in) said it was not just us who are complaining. Other guests complained of the same nature as we saw them waiting at the entry hallway, waiting for any staff to talk/report the matter to. One rainy afternoon, we found guests waiting to check in at the front door. No one answers the phone, they said and they have been waiting! We will never stay at this hotel ever again nor recommend it to anyone!
Stayed 6 nights in Mar 2024

6/10 Okay

charles

Liked: Cleanliness, amenities, property conditions & facilities
good hotel limited staff atfront desk sometimes nobody.Cant understand whey they placed me 6 floors upstaire.There were no occupation on lower floors.My only interaction with staff was the cleaner.
Stayed 1 night in Feb 2024

2/10 Terrible

FELIX

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Mala atención
Lo unico que debian brindarnos era una pava electrica y WIFI. Desde que llegamos no andaba el WIFI, cambiaron de compania y dijeron que eso tardaria, pasaron dias y nada, les pedimos que nos proporcionaran uno ya que tenia que comunicarme con los padres de una menor y tampoco me dieron solucion, le pedi al hotel de junto su WIFI para llamar a mi familia y me lo proporcionaron, tuve que arreglarmelas por mi cuenta. Por ultimo, la pava electrica llegó dos dias antes de irnos, sin contar de que la persona que nos recibió al entrar no la volvimos a ver y estaba una señora de limpieza de vez en cuando.
Stayed 7 nights in Jan 2024

2/10 Terrible

Kevin

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Never Again
no staff in attendance, no breakfast , no hot water in room
Stayed 1 night in Feb 2024

2/10 Terrible

Atri

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

4/10 Poor

Patricia Lynn

Stayed 7 nights in Nov 2023

2/10 Terrible

Richard

Business traveller
Disliked: Staff & service
Don’t stay here - ever.
I didn’t get in to stay as they lock their doors at 10pm. They hide this rule behind some link. Why isnt it upfront. All I can hope is that I get my money back - which they took two days before the stay!!!
Stayed 1 night in Dec 2023

2/10 Terrible

Marrietta De

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Only provided portable electric heater which is not enough to heat the room at -2degrees. We tried asking for another heater but reception was closed at night. Woke up with staffs talking loudly in the hallway. Water in the shower is either too cold or boiling hot. Was told they have luggage service only to find out luggage should be collected at 1:30pm or else at 10pm as there will be no staff available in the reception.
Stayed 1 night in Nov 2023

2/10 Terrible

Daniel

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Don't stay here. They should have their hotel license revoked and get reissued a new one for fraud. No reception. Nowhere to sit in the room. No heating. Bathroom sink blocked. Bathroom an ice cave. Moldy shower. I remember now why I only book first night on Expedia never two nights unless I know the property already. I stayed in a great place on Sussex Gardens in September; their neighbours are running lovely hotels. Why can't they. Disgusting. Avoid at all costs.

4/10 Poor

Peter

Stayed 1 night in Nov 2023

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