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Normandie Hotel

2.5 star property

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Photo gallery for Normandie Hotel

Exterior
Restaurant
Lobby
Triple Room, Ensuite
Lobby

Reviews

5.4 out of 10

Popular amenities

  • 24/7 front desk
  • Free WiFi
  • Business services

Explore the area

View in a map
96 Sussex Gardens, Paddington, London, England, W2 1UH
  • Place, Hyde Park
    ‪7 min walk‬
  • Place, Kensington Gardens
    ‪7 min walk‬
  • Place, Marble Arch
    ‪12 min walk‬
  • Airport, London (LHR-Heathrow)
    ‪38 min drive‬

Room options

View all photos for Triple Room, Ensuite

Triple Room, Ensuite

Triple Room, Ensuite

  • 14 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Twin Bed and 1 Double Bed

View all photos for Standard Twin Room, Ensuite

Standard Twin Room, Ensuite

Standard Twin Room, Ensuite

  • 9 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds

View all photos for Single Room, Ensuite

Single Room, Ensuite

Single Room, Ensuite

  • 7 sq m
  • 1 bedroom
  • Sleeps 1
  • 1 Twin Bed

View all photos for Standard Double Room, Ensuite

Standard Double Room, Ensuite

Standard Double Room, Ensuite

  • 9 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

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Exterior
Wedgewood Hotel
  • Free WiFi
  • 24/7 front desk
3.3 out of 5, 1,006 reviews
The price is €70
includes taxes & fees
13 Jan - 14 Jan 2026
Wedgewood Hotel

About this property

Normandie Hotel

Hotel with a 24-hour front desk, 8-minute walk to Hyde Park
A 24-hour front desk, a computer station, and free WiFi in public areas are available at this smoke-free hotel. Other amenities include multilingual staff assistance. Housekeeping is not available.
Normandie Hotel offers 14 accommodations.
During your stay at Normandie Hotel, you're just a quick walk from Hyde Park. Enjoy features like free WiFi in public areas.
  • Free WiFi in some public areas
  • Amenities include a computer and a multilingual staff
  • Within a 10-minute walk of Hyde Park and Kensington Gardens
Normandie Hotel offers its guests multilingual staff. A computer station is on site and WiFi is free in public spaces.

This London hotel is smoke free.

Property amenities

Internet

  • Available in some public areas: Free WiFi

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Multilingual staff
  • No housekeeping service

Business services

  • Computer station

Accessibility

  • No lift

More

  • Smoke-free property

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 10:00 PM
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.

Payment types at the property

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the property's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

Property is also known as

Normandie Hotel London
Normandie London
Normandie Hotel London, England
Normandie Hotel London
Normandie London
Hotel Normandie Hotel London
London Normandie Hotel Hotel
Normandie
Hotel Normandie Hotel
Normandie Hotel Hotel
Normandie Hotel London
Normandie Hotel Hotel London

Reviews

Normandie Hotel Reviews

5.4

6.0/10

Cleanliness

6.2/10

Staff & service

4.4/10

Amenities

5.0/10

Property conditions & facilities

5.0/10

Eco-friendliness
Rating 10 - Excellent. 53 out of 790 reviews
Rating 8 - Good. 159 out of 790 reviews
Rating 6 - Okay. 225 out of 790 reviews
Rating 4 - Poor. 177 out of 790 reviews
Rating 2 - Terrible. 176 out of 790 reviews

Reviews

4/10 Poor

Filomena

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The only thing I liked about this hotel is the location and proximately to the subway station, restaurants and stores. Staff did a good job of cleaning the room. The room was dated and moldy, bed was uncomfortable, no hot water, no staff available after the morning, shotty Wi-Fi, only two poor quality towels were provided for the entire day, no hand towels, and no hair blow dryer. If there was a situation no one was on the premise after the morning cleaning. Not good!
Stayed 4 nights in Aug 2025

6/10 Okay

Alvin

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
No Tea Service in the Room a must for a London Hotel! No Breakfast even though it said Breakfast. No One at the Front Desk.
Stayed 5 nights in Aug 2025

4/10 Poor

Adam

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Shower stupid. kettle, burnt elements. no milk. Nobody on the desk to try and work things out.
Stayed 2 nights in Aug 2025

4/10 Poor

jason

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
We booked this property as the price was reasonable, we went to check in but nobody was there, there was a post it note on the front door saying go next door for check in which we did and greeted by an extremely rude man, there was mot hot water on the 1st day of stay and the property in my opinion was in a poor state of repair and Very dated however the room was clean here was an extractor fan cover missing in the bathroom exposing live cables amongst other issues, we wanted to report this on our stay but there was no staff at the property, ii reported this to Expedia who I wil say were very helpful in offering us alternative accommodation
Stayed 2 nights in Aug 2025

4/10 Poor

Bryan

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Wifi was my biggest issue. The connection wasn’t working at certain times.
Stayed 11 nights in Aug 2025

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Jul 2025

6/10 Okay

John

Was ok for the price
Stayed 14 nights in Jul 2025

4/10 Poor

Steven

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Sorry but the property, is dated , needs a freshing up , an upgrade . Nothing is inviting. Stair carpet is tired , the rooms are tired , the bathroom needs clearing , mould is visible. Beds well they needed renewing. Sheets were clean , but the covers are disgusting , they are stained even the replacement one one was bad . Coffee andvtea need looking at , no milk , no spare pillows . . So this hotel need some serious looking at.
Stayed 3 nights in Jul 2025

6/10 Okay

Linda

Travelled with family
Liked: Cleanliness
Disliked: Amenities
Good location. Needs updating. Great price.
Stayed 2 nights in Jul 2025

6/10 Okay

Robert

Stayed 2 nights in Jul 2025

8/10 Good

Jason

Travelled with family
Liked: Staff & service
Stayed 1 night in Jul 2025

4/10 Poor

Charles

Disliked: Cleanliness, property conditions & facilities, room comfort

You get what you pay for.

No hot water in the bathroom. Not the sink, or the shower. Despite letting it run for an extended period as advised. The bathroom was also filled with mold. This is a discount, low priced hotel so I don't expect too much. But I just want other people to know what to expect.
Stayed 1 night in Jul 2025

2/10 Terrible

Michael

Disliked: Property conditions & facilities
In an area close to Paddington Station , good! Room had a 2 sq metre piece of carpet which was soaked with water when I walked into the room, and the hot water tap in the shower which was totally non functional.
Stayed 1 night in Jun 2025

2/10 Terrible

Andy

Disliked: Cleanliness, amenities, property conditions & facilities
Horrible
Stayed 2 nights in Jun 2025

8/10 Good

Nigel

Liked: Cleanliness, staff & service
Stayed 2 nights in Jun 2025

4/10 Poor

Gil

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort

Worst bed ever

I have traveled a lot for over 20 years. This was the worst bed ever. You could feel the coil spring mattress killing your back and side. It also squeaked with every move. The shower temperature control spins around without changing the temperature.
Stayed 1 night in Jun 2025

2/10 Terrible

Chi

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing to like about this hotel. Straight 3 days and nights without hot water in shower room and the receptionist had gone hiding and nowhere and no one was available to help us. Ring the hotel phone number and no one responded. Completely shameful and careless hotel and should be shut down from providing further service to tourists.
Stayed 3 nights in Jun 2025

2/10 Terrible

Jake

Disliked: Cleanliness, staff & service, property conditions & facilities
Do Not book here
Stayed 2 nights in May 2025

4/10 Poor

Rhett

Liked: Cleanliness, staff & service
Room for the most part was fine, not great, smaller than the pictures, really just two heads with a foot in between them. We were right by a busy road, and it was super loud at night, so sleeping was tough. The shower also did not have hot water. Staff was nice.
Stayed 2 nights in May 2025

2/10 Terrible

Oleg

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stay away from this hotel!

On October 5, 2024, I booked a room at Normandie Hotel (London, England) for the period of April 5 to April 7, 2025 (2 nights). Unfortunately, I have serious complaints regarding the quality of service provided during our stay. Upon check-in, we were assigned a room in the basement (Room #2), which was extremely cold. There was no central heating, and the radiators were completely cold. The only source of heat was a small electric heater, which could barely warm up a single square foot of the room. Given that it was early April, the temperature inside was uncomfortably low. We were given a Wi-Fi password from a different hotel (Seymour Hotel), which did not work in our basement room — there was no signal at all. Most concerning of all, there was no hot water. The water temperature was around 20°C (68°F), which, combined with the cold room, made basic hygiene impossible. Instead of proper blankets, we found only small pieces of flannel on the beds. As a result, we were freezing throughout both nights of our stay. We were unable to contact any hotel staff — the building appeared to be completely empty aside from us. Due to the lack of Wi-Fi in the room, we were unable to immediately report these issues. Moreover, after two nights in these conditions, my wife fell ill from the cold, and we were forced to cancel our plans and leave London early.
Stayed 2 nights in Apr 2025

2/10 Terrible

Roger

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2025

4/10 Poor

Nigel

Business traveller

Awful- Read The Reviews!

No hot water all stay!!! No reception out of hours. Fire alarm at 2am but nobody to check it or cancel the sounders until someone turned up eventually. They cancelled the alarm, apologised, but didn’t stay to see if there was a fire, or if everyone was okay.
Stayed 3 nights in Feb 2025

8/10 Good

Matthew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a good hotel for the money.
Stayed 7 nights in Dec 2024

8/10 Good

mertocenk

Stayed 1 night in Dec 2024

8/10 Good

Ray

Liked: Cleanliness, staff & service, property conditions & facilities
It was ok very dated front door was hard to unlock but otherwise ok
Stayed 2 nights in Dec 2024

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