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"Have stayed several times, this time was the worse. The renovations + the huge numbers of guests coming and going made the place chaotic. The breakf ... " More
1 Jul 2019 by Guest Experience Team
Dear guest, Thank you very much for choosing Meliá White House and for taking the time to share your experience with other travellers. We genuinely appreciate your loyalty towards our hotel and we deeply regret to read that this recent stay did not fulfil your expectations. As you mention, we are currently undergoing an interior refurbishment of our facilities -common areas and rooms-, always working to improve our guests' experience. These works have been carefully planned in order to avoid any disruption; we are doing all our best amidst all these changes in order to provide our guests' with an absolutely enjoyable experience in line with our high standards throughout this period, and we really are sorry if you did not feel it this way. All the comments we receive are of great value for us and yours have been shared with the team so as to discuss them internally and establish the necessary measures. It is always a lovely pleasure to have you here; we know we are capable of offering much more and we are confident of the many benefits these changes will bring us, which we would love to have the opportunity to enjoy with you in the future. Kind regards, Guest Experience Team
18 Feb 2019 by Guest Experience Team
Dear guest, Thank you very much for choosing Meliá White House and for taking the time to share this wonderful review with us all. We are delighted to learn that your stay with us has been highly satisfactory and that you found our brilliant location, really friendly staff and amazing food to impress you the most. It has been a lovely pleasure for us to have you here and we keep looking forward to welcoming you back on a future stay. Kind regards, Guest Experience Team
18 Feb 2019 by Guest Experience Team
Dear guest, Thank you very much for choosing Meliá White House and for taking the time to share your experience with other travellers. We genuinely appreciate your loyalty towards us and for that reason, we really are sorry that we were not able to fulfil your expectations in this occasion. We would have loved to assist you with this discomfort throughout your stay in order to provide prompt solution to this and make your stay much more enjoyable. As mentioned, we are currently undergoing a general refurbishment of the hotel in order to improve all our guests' experience and we genuinely regret the inconveniences this might have caused you during your stay. Our guests' comments are of great importance for our continuous improvement and we can guarantee that yours will be taken into consideration. We are aware of the many benefits these changes will bring us and we hope to have the opportunity to enjoy them with you in the future. We are sad to see you go this way. We know that we are capable of offering much more than what you have unfortunately experienced and we would love to have the opportunity to regain your trust in us. We truly hope to have the opportunity to welcome you back and offer you this time the highly satisfactory experience we are used to delivering and you deserve. Kind regards, Guest Experience Team
20 May 2018 by Guest Experience Team
Dear Sir/Madam, Thank you very much for your recent stay in Melia White House Hotel. The comments and observations of all our guests are incredibly important to us in order to constantly improve our service. We are extremely sorry to hear that the room and the bathroom were not clean and did not meet your expectations. Please allow us to express our sincere apology. We have addressed these issues to the department involved with top priority and have taken on board. Should your plans bring you back to London, we will be more than happy to host you once again.
6 Nov 2019 by Guest Experience Team
Dear guest, Thank you very much for choosing Meliá White House and for your feedback We loved to read that your stay with us was highly satisfactory and that you found our fantastic location as well as the attention received from the staff to impress you the most! It has been a great pleasure to have you here and we keep looking forward to welcoming you back the next time your plans bring you back to London! Kind regards, Guest Experience Team
21 Oct 2019 by Guest Experience Team
Dear guest, Thank you very much for your rating. Kind regards, Guest Experience Team
16 Sep 2019 by Guest Experience Team
Dear guest, Thank you very much for this lovely rating! Kind regards, Guest Experience Team
12 Aug 2019 by Guest Experience Team
Dear guest, Firstly, receive our apologies for not being able to answer to this lovely review in Finnish on this occasion. Thank you very much for choosing Meliá White House and for taking the time to share your experience with other travellers. We are delighted to learn that your stay with us was enjoyable and that you found our wonderful location to impress you the most. Our guests' complete satisfaction is our main priority and therefore, we regret about the inappropriate temperature of the breakfast as well as for the lack of towels experienced. This is definitely not the way we like to make our guests' feel and we have proceeded to share your comments with the team in order to review them internally and establish the necessary measures working on our weaknesses, improving our guests' experience. We loved having you here and we hope to have another opportunity to welcome you back and offer you this time the unique, pleasant and unforgettable Meliá experience we like delivering and you deserve. Kind regards, Guest Experience Team
26 Jul 2019 by Guest Experience Team
Dear guest, Thank you very much for rating us. Kind regards, Guest Experience Team
There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at the bar/lounge. Business amenities include a business centre, meeting rooms, and limo/town car service. Public spaces have free WiFi. A fitness centre, a terrace, and multilingual staff are also featured at the business-friendly Melia White House Hotel. A complete renovation of Melia White House Hotel was completed in January 2022. This 4-star London hotel is smoke free.
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Melia White House Hotel offers 581 accommodations with a safe and free newspapers. Flat-screen televisions come with satellite channels. Bathrooms include complimentary toiletries and hairdryers. Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. Hypo-allergenic bedding and an iron/ironing board can be requested. Housekeeping is provided on a daily basis.
For a fee, guests can enjoy a buffet breakfast daily from 7:00 AM to 11:00 AM.
Arardo Restaurant – On-site fine-dining restaurant. Guests can enjoy drinks at the bar.
35 Bar & Lounge – On-site bar. Open daily.
Room service (during limited hours) is available.
Recreational amenities at the hotel include a fitness centre.
The recreational activities listed below are available either on-site or nearby; fees may apply.
If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Special check-in instructions:
Front desk staff will greet guests on arrival. The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification. Other arrangements must be coordinated with the property prior to arrival. For more details, please contact the property using the information on the booking confirmation.
This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification. Any other arrangements must be coordinated with the property prior to arrival.
Front desk staff will greet guests on arrival. The credit card used when booking the reservation must be presented by the cardholder at check-in along with matching photo ID. Other arrangements must be coordinated with the property prior to arrival. For more details, please contact the property using the information on the booking confirmation.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates)
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of Stay Safe with Meliá (Meliá)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates). This property accepts Visa, Mastercard and American Express. Cash is not accepted.
For guests' safety, the property includes a smoke detector in all accommodation. This property affirms that it follows the cleaning and disinfection practices of Stay Safe with Meliá (Meliá) guidelines.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
This establishment has received its official star rating from VisitEngland, the National Tourist Board for England.
