Malmaison London

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Where to?

Dates

February 2025

March 2025

Overview
Rooms
Location
Policies

Excellent

Popular amenities

Room service

Breakfast available

Pet-friendly

Housekeeping

24/7 front desk

Explore the area

18-21 Charterhouse Square, London, England, EC1M 6AH

St. Paul's Cathedral
‪12 min walk‬
Liverpool Street
‪17 min walk‬
Covent Garden Market
‪5 min drive‬
London (LCY-London City)
‪36 min drive‬

Room options

Cosy Room

16 sq m
Sleeps 1
1 Double Bed

Standard Double Room

18 sq m
Sleeps 2
1 Double Bed

Club Room

21 sq m
Sleeps 2
1 King Bed

Signature Suite

24 sq m
Sleeps 2
1 King Bed

Club Deluxe Room

21 sq m
Sleeps 2
1 Double Bed

Similar properties

Free WiFi

Restaurant

Air conditioning

Breakfast available

for 1 room

includes taxes & fees

18 Feb - 19 Feb

About this property

Eco-certified London hotel in London City Centre with a 24-hour front desk

A restaurant, a bar/lounge, and 24-hour room service are available at this smoke-free hotel. WiFi in public areas is free. Other amenities include conference space, concierge services, and dry cleaning.

Malmaison London offers 97 accommodations with safes and complimentary bottled water. Flat-screen televisions come with digital channels. Bathrooms include complimentary toiletries and hair dryers.

This London hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided daily.

Malmaison London's great location gets high marks from our customers. During your stay, you're just a quick walk from Barbican Arts Centre. Enjoy features like free WiFi in public areas, plus a restaurant and a bar. This property offers pet-friendly amenities like food and water bowls.

Free WiFi
Enjoy a bite to eat at Bar and Grill, a brasserie that serves British cuisine
Full breakfast served daily for a fee
Services include dry cleaning/laundry, a concierge, and tour or ticket assistance
Guests have great things to say about the helpful staff and the breakfast
Within a 15-minute walk of St. Paul's Cathedral and The Strand
Dogs welcome for a fee (restrictions apply)
Pet-friendly amenities are available, including food and water bowls

There's a restaurant on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. Event space at this hotel measures 721 square feet (67 square meters) and includes conference space. The eco-certified Malmaison London also features tour/ticket assistance, concierge services, and laundry facilities.

This 4-star London hotel is smoke free.

For a fee, guests can enjoy full breakfast on weekdays from 7:00 AM to 10:00 AM and on weekends from 8:00 AM to 11:00 AM.

Bar and Grill - This brasserie specializes in British cuisine and serves breakfast and dinner. Guests can enjoy drinks at the bar. Reservations are required.

Mal Lounge - Onsite cocktail bar. Open daily.

24-hour room service is available.

Awards and affiliations

Eco-Certified Property

This property participates in Green Tourism Program, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, French

Property amenities

Internet

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi

Parking and public transport

Off-site parking within 1640 ft (GBP 30 per night)

Food and drink

Full breakfast available for a fee 7:00 AM–10:00 AM on weekdays and 8:00 AM–11:00 AM on weekends: GBP 27 for adults and GBP 13 for children
1 restaurant
1 bar
24-hour room service

Restaurants on site

Bar and Grill
Mal Lounge

Family friendly

Laundry facilities

Conveniences

Banquet hall
Lift
Front-desk safe

Guest services

24-hour front desk
Concierge services
Daily housekeeping
Dry-cleaning service
Laundry facilities
Luggage storage
Tour/ticket assistance
Wedding services

Business services

Conference space (721 square feet)
Meeting rooms

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Lift
Well-lit path to entrance
Wheelchair-accessible registration desk
Wheelchair-accessible (may have limits)

Smoke-free property

Room amenities

Bedroom

Bed sheets
Blackout drapes/curtains
Heating

Bathroom

Free toiletries
Hairdryer
Private bathroom
Shampoo
Soap
Toilet paper
Towels

Entertainment

Digital channels
Flat-screen TV

Food and drink

Coffee/tea maker
Electric kettle
Free bottled water

Connecting rooms available
Desk
Iron/ironing board
Phone
Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight

Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

For any questions, please contact the property using the information on the booking confirmation

This property’s bar hours are currently limited to Sunday-Thursday 5-10:30 PM and Friday-Saturday 3-11:30 PM.

Access methods

Staffed front desk

Pets

Pets: GBP 25 per pet, per day
Only dogs are allowed
Maximum 1 pets
Food and water bowls are available
Certain rooms only, restrictions apply
You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
Service animals are exempt from fees

Children and extra beds

Children are welcome.

Kids stay free! One child 2 years old or younger stays free when using existing bedding.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

Fee for full breakfast: approximately GBP 27 for adults and GBP 13 for children
Nearby parking fee: GBP 30 per night (1640 ft away)
Pet fee: GBP 25 per pet, per day
Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards and debit cards; cash is not accepted

This property reserves the right to pre-authorize the guest's credit card prior to arrival.

Cashless transactions are available

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.

We should mention

One child 2 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.

Property is also known as

Malmaison London Hotel

Malmaison Hotel London

Malmaison London

London Malmaison Hotel

Malmaison London England

Malmaison London Hotel London

Malmaison Hotel

Malmaison London England

Malmaison Hotel London

London Malmaison Hotel

Malmaison London Hotel

Malmaison London London

Malmaison London Hotel London

Malmaison London Reviews

8.6

Excellent

9.0/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

2/10 Terrible

Pete

5 Nov 2024

Stayed 1 night in Nov 2024

8/10 Good

Nina

Travelled with partner

5 Nov 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Great hotel in an excellent location. Super convenient for London public transport and set in a very quiet square. The room was surprisingly big in comparison to other London hotels, and the bathroom was spacious too. Our room didn't seem to have a mini fridge and there was panels falling off the desk where I assumed they closed it shut, but we didn't really need it. A/C seemed to be controlled centrally, and though I didn't have any issues, I heard other guests complaining about the heat, so something to keep in mind. Would definitely stay here again if I need a hotel in the area!

Stayed 2 nights in Aug 2024

10/10 Excellent

Gary

3 Nov 2024

Stayed 1 night in Oct 2024

10/10 Excellent

Nathan

3 Nov 2024

Stayed 1 night in Oct 2024

6/10 Okay

GAVIN

Business traveller

2 Nov 2024

Liked: Cleanliness

Typical service from the Malmasion hotel chain; poor customer service when checking out. I stayed at this hotel for five nights and during my stay the service was satisfactory. When I checked-out I asked for a VAT receipt but it was too much trouble for the receptionist. The rooms are good but rather small. Avoid breakfast, I tried a full English (veggie) and the sausages are disgusting and the spinach was over cooked - every day! Eggs benedict - no flavour and very stodgy. Salmon and eggs - gave me an upset stomach. Every time I had Salmon from the restaurant I was ill. If you order a full-cooked (non-veggie) breakfast you do not get real sausages; they only offer veggie sausages and they are extremely bland and stodgy. The hotel is over-priced and considering breakfast is £27 - it's simply over-priced and flavourless. I won't be returning!

Stayed 5 nights in Oct 2024

8/10 Good

Andy

Business traveller

1 Nov 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Would love to stay here more often if the prices were sensible

Stayed 1 night in Oct 2024

6/10 Okay

Kulvir

31 Oct 2024

Liked: Staff & service

No hot water in shower

We had 2 rooms booked and within both the showers did not work properly and provide hot water. There are no mini fridges in the room so there was no where to keep our babys food or milk. The rooms are not to the quality stated online and yet were very expensive.

Stayed 1 night in Oct 2024

10/10 Excellent

Mark, Kidderminster

31 Oct 2024

Liked: Cleanliness, staff & service, property conditions & facilities

The staff greeted me on entering the property and were very efficient and helpful. Room was well equipped, clean and comfortable. Lovely place to stay in the area.

Stayed 1 night in Oct 2024

10/10 Excellent

angus

Travelled with partner

28 Oct 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The gentleman who checked us in was amazing .. gave us a guide where to go for drinks and entertainment ( sorry can not remember his name)

Stayed 1 night in Oct 2024

10/10 Excellent

Noel

Travelled with partner

28 Oct 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Great well managed hotel

Stayed 2 nights in Oct 2024

10/10 Excellent

Paul

27 Oct 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Weekend stay in Farringdon

Hotel was great - fantastic location for our needs. Lots of local pubs and restaurants. Less than 5 minute walk to Farringdon station. Very quiet area. Bed was really comfortable and pillows were great. Option to exchange room cleaning for a free drink was a really nice eco friendly touch. All in all a fantastic stay.

Stayed 2 nights in Oct 2024

6/10 Okay

Sophie-Dee

27 Oct 2024

Liked: Staff & service

Staff were brilliant. Room was slightly frayed around the edges with a bad drainage smell from the shower. Breakfast pre order to the room was missed but quickly rectified.

Stayed 1 night in Oct 2024

10/10 Excellent

Al

16 Oct 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

an excellent helpful staff

Stayed 4 nights in Oct 2024

10/10 Excellent

Sam

Travelled with partner

13 Oct 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Fabulous hotel, rooms were clean and comfortable, friendly and helpful staff and location was great. Would definitely stay again.

Stayed 1 night in Oct 2024

10/10 Excellent

Nicola

Travelled with partner

11 Oct 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Amazing hotel, we will be back

Stayed 1 night in Oct 2024

8/10 Good

Hayley

8 Oct 2024

Stayed 2 nights in Sep 2024

8/10 Good

Verified traveller

23 Sept 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good but rather expensive

Great location Nice room, though not that big Good breakfast Price very high, could not afford more than one night here!

Stayed 1 night in Aug 2024

10/10 Excellent

Verified traveller

20 Sept 2024

Stayed 2 nights in Sep 2024

10/10 Excellent

Bethany

20 Sept 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Looking forward to our next stay!

Cannot rate this hotel highly enough, room was very spacious with a nice view over the gardens and the bed was so comfy - both me and my partner said we haven’t slept that well in years! Breakfast very good also.

Stayed 1 night in Sep 2024

10/10 Excellent

Pamela

20 Sept 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Lovely hotel in a gorgeous square in the old city of London Great location fir a Barts reunion would stay again

Stayed 2 nights in Sep 2024

8/10 Good

Nina

Travelled with partner

16 Sept 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Great hotel and in a lovely quiet part yet not far from good transportation. Great reception and bar staff. The rooms were super quiet and in comparison to other London properties, bigger than I expected from photos. All amenities we needed were provided

Stayed 1 night in Aug 2024