Malmaison London

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London •1 Room

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London • 1 Room

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Malmaison London, London, current page

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4.1 out of 5

Very good!

See all 24 ebookers Reviews

"Second stay at this lovely hotel and will use again, a favourite in our family " More

By a verified traveller on Sun 23 Feb 2020

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Check-in

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Club Deluxe Room

Bed Count 1 Full Bed Maximum Occupancy 3 Max

Standard Double Room

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Cosy Room

Bed Count 1 Full Bed Maximum Occupancy 1 Max

Signature Suite

Bed Count 1 King Bed Maximum Occupancy 3 Max

Club Room

Bed Count 1 King Bed Maximum Occupancy 2 Max

Hotel Description

Malmaison London's great location gets high marks from our customers. During your stay, you're just a quick walk from Barbican Arts Centre. Enjoy features like free WiFi in public areas, plus a restaurant and a bar. This property offers pet-friendly amenities, such as food and water bowls.

Free WiFi
Enjoy a bite to eat at Chez Mal, a brasserie that serves French cuisine
Full breakfast served daily for a fee
Services include dry cleaning/laundry, a concierge and tour or ticket assistance
Guests have great things to say about the breakfast and the overall condition of the property
Within a 15-minute walk of St. Paul's Cathedral and The Strand
Dogs welcome for a fee (restrictions apply)
Pet-friendly amenities are available, including food and water bowls

Malmaison London ratings based on 24 Verified Reviews

Review Summary

4.1 out of 5 4.0 out of 5.0

Room cleanliness 4.5 out of 5.0

Service & staff 4.5 out of 5.0

Room comfort 5.0 out of 5.0

Hotel condition 4.5 out of 5.0

Guest reviews for Malmaison London

5 out of 5

Second stay at this lovely hotel and will use again, a favourite in our family

Posted by a verified traveller on 23 Feb 2020

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Comment from Hotel Management

24 Feb 2020 by Marie

Dear Anonymous, Thanks for staying with us. We appreciate your feedback! Kind regards,

3 out of 5

Posted by a verified traveller on 1 Dec 2019

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Comment from Hotel Management

31 Dec 2019 by Marie

Dear Anonymous, Thanks for staying with us. We appreciate your feedback! Please accept my apology for not been able to meet your expectation whilst staying with us at Malmaison London. Kind regards,

3 out of 5

There have been some changes since our last visit. Mainly the removal of shower cap and individual toiletry items from the bathroom, on the basis that this is Eco friendly. The soap dispensers in the bathroom gave the hotel a budget feel and having to go down from the 6th floor to get a shower cap from reception did not get our stay off on a good footing. The handheld shower head holder was broken leaving a deluge of water from the overhead shower the only option. water leaked from the shower all over the bathroom floor.The hotel are also charging more for a room with a view of Charterhouse Square. We were on the 6th floor and there was a brick parapet outside the small window we had so there was NO view. The hotel is in a good location for tube stations and the bed was comfortable, apart from that its lost a bit of its specialness i'm afraid to say

Posted by a verified traveller on 6 Aug 2019

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Comment from Hotel Management

8 Aug 2019 by Marie

Dear Anonymous, Thanks for staying with us. We appreciate your feedback! I am sorry that we were not able to fully meet your expectation, if you could please let me know which was your room number that will help us to investigate further the bathroom situation. We look forward to welcoming you in the near future. Kind regards,

4 out of 5

Excellent location, smart room. However small and overpriced bar

Posted by a verified traveller on 5 Aug 2019

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Comment from Hotel Management

8 Aug 2019 by Marie

Dear Anonymous, Thanks for staying with us. We appreciate your feedback! Kind regards,

4 out of 5

Posted by a verified traveller on 26 Apr 2019

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Comment from Hotel Management

7 May 2019 by Mal team

Dear Valued Guest, Thank you for taking the time to write your feedback about your recent stay with us at Malmaison London. Your feedback helps monitor and improve our service and we do hope to have the opportunity of welcoming you back in the near future. Regards, Mal London Team

3 out of 5

The misleading advert stating the cosy room had double bed however the bed is only 4ft

Posted by a verified traveller on 17 Apr 2019

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Comment from Hotel Management

18 Apr 2019 by Mal team

4 out of 5

Posted by a verified traveller on 4 Mar 2019

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Comment from Hotel Management

18 Apr 2019 by mal team

5 out of 5

Great location close to all the sights and the tube stations.Staff excellent.

Posted by Con, from I Ireland on 30 Oct 2018

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Comment from Hotel Management

10 Nov 2018 by Johanne

Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!

4 out of 5

A class hotel with a comfortable and spacious room in a quiet area close to Farringdon and Barbican tube stations. There are a few bars within walking distance. it was my birthday weekend and it was a lovely suprise to have a birthday card and cake in the room on arrival. the staff are very welcoming. we will look forward to returnng.

Posted by Bev, from leeds on 6 Aug 2018

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Comment from Hotel Management

14 Aug 2018 by Marie

Thanks for staying with us. We appreciate your feedback!

5 out of 5

Schönes Design, Bücher und Magazine in Zimmer, sehr ruhige Lage ohne größere Straßen

Posted by a verified traveller on 6 Mar 2020

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Comment from Hotel Management

19 Mar 2020 by Betty

Dear Anonymous, Thank you very much for taking the time to share your review. I am delighted to see that you enjoyed your stay with us and love Malmaison and you like the designed as well as the books and magazines in the bedroom . The team and I hope to be able to welcoming you back in the near future. Kind regards,

About the Malmaison London

Location 18-21 Charterhouse Square, London, England EC1M 6AH

Property Features

There's a restaurant on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. Event space at this hotel measures 721 square feet (67 square metres) and includes conference space. The eco-certified Malmaison London also features tour/ticket assistance, concierge services, and laundry facilities. This 4-star London hotel is smoke free.

97 guestrooms or units
Conference rooms
721 sq ft of conference space
67 sq. m of conference space
Conference space
Breakfast available (surcharge)
Dry cleaning
Self-service laundry
Front desk (24 hours)
Storage area for luggage
Front desk safe
Tour and ticket information
Concierge
Wedding services available
Lift
No smoking on site
Bar or lounge
Dining venue

Family Friendly Amenities

Free WiFi
Laundry facilities

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Transport

Train station: Old Street Station (1.2 km / 0.8 mi)
Metro station: Farringdon Underground Station (0.1 km / 0.1 mi)

Room Amenities

Malmaison London offers 97 accommodations with a safe and complimentary bottles of water. Flat-screen televisions come with digital channels. Bathrooms include complimentary toiletries and hairdryers. This London hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include coffee/tea makers and an iron/ironing board. Housekeeping is provided on a daily basis.

In-room dining (24 hours)
Flat-screen television
Digital channels
Coffee maker
Housekeeping (daily)
Hairdryer
Safe
Toiletries (free)
Telephone
Iron and ironing board
Desk
Blackout curtains
Heating
Ensuite bathroom
Connecting rooms available

Food & Drink

For a fee, guests can enjoy full breakfast on weekdays from 7:00 AM to 10:00 AM and at the weekend from 8:00 AM to 11:00 AM.

Chez Mal – This brasserie specialises in French cuisine and only serves dinner. Guests can enjoy drinks at the bar. Reservations are required.

Mal Lounge – On-site cocktail bar. Open daily.

24-hour room service is available.

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

Well-lit path to entrance
Wheelchair-accessible registration desk
Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

Check-in time starts at 3 PM
Check-in time ends at midnight
Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

This property’s bar hours are currently limited to Sunday-Thursday 5-10:30 PM and Friday-Saturday 3-11:30 PM.

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

Check-out by 11:00 AM

Payment types

Children and extra beds

Children are welcome.
Kids stay free! One child 2 years old or younger stays free when using existing bedding.
Rollaway/extra beds are available for GBP 30.0 per night.

Pet Policy

Pets: GBP 25 per pet, per day
Only dogs are allowed
Maximum 1 pets
Food and water bowls are available
Certain rooms only, restrictions apply
You can request a pet-friendly room by reaching out to the property at the number on the booking confirmationService animals are exempt from fees.

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards and debit cards; cash is not accepted

This property reserves the right to pre-authorise the guest's credit card prior to arrival.

Cashless transactions are available

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express and debit cards. Cash is not accepted. This property reserves the right to pre-authorise the guest's credit card prior to arrival. For guests' safety, the property includes a smoke detector in all accommodation. Cashless payment methods are available for all transactions.

One child stays free
Service animals are allowed
Service animals are exempt from fees/restrictions
Credit card pre-authorization
Property does not offer on-site COVID-19 testing
Property does not require health documentation at check-in
Cashless transactions are available
Staff temperature checks are not conducted regularly
Temperature checks are not available to guests
Masks are not compulsory at the property
Contactless food service / room service is available
Reservation is not required for facilities on-site
Property confirms they are implementing guest safety measures
Contactless check-out is not available
Pets allowed in specific rooms only
Staff does not wear personal protective equipment
Mobile key entry is not available
Protective clothing is not available to guests
Food service has not been amended for enhanced safety
No shield between guests and staff in main contact areas
Staffed front desk
Children stay free - maximum age 2
Guests are not provided with hand sanitiser
Social distancing measures are not in place
Contactless check-in is not available
Property is not currently implementing any enhanced cleaning measures
Smoke detector
Children stay free
Individually-wrapped food options are not available
Debit cards
Online penalty collection
No gap period between guest stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

Fee for full breakfast: from approximately GBP 27 for adults and from GBP 13 for children
Nearby parking fee: GBP 30 per night (1640 ft away)
Pet fee: GBP 25 per pet, per day
Service animals are exempt from fees
Rollaway bed fee: GBP 30.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

Malmaison London Hotel
Malmaison Hotel London
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London Malmaison Hotel
Malmaison London England
Malmaison London Hotel London
Malmaison Hotel
Malmaison London England
Malmaison Hotel London
London Malmaison Hotel
Malmaison London Hotel
Malmaison London London
Malmaison London Hotel London

You should know

One child aged 2 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.

Awards & Affiliations

Eco-certified property

This property participates in Green Tourism Programme – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Green Tourism Programme

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.