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Holiday Inn London - Kensington High St., an IHG Hotel

4.0 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Holiday Inn London - Kensington High St., an IHG Hotel

Indoor pool
Exterior
Couples treatment room(s), sauna, hot tub, steam room, body treatments
Property amenity
Point of interest

Reviews

7.8 out of 10

Good

Popular amenities

  • Parking available
  • Gym
  • Breakfast available
  • Spa
  • Room service
  • Bar

Explore the area

Map
Wrights Lane, Kensington, London, England, W8 5SP
  • Kensington High Street
    4 min walk
  • Kensington Gardens
    9 min walk
  • Kensington Palace
    14 min walk
  • London (LHR-Heathrow)
    28 min drive

Room options

View all photos for Suite, 1 King Bed

In-room safe, iron/ironing board, rollaway beds, free WiFi

Suite, 1 King Bed

  • 24 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible

Standard Room, 1 King Bed, Accessible

Standard Room, 1 King Bed, Accessible

  • 26 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room

In-room safe, iron/ironing board, rollaway beds, free WiFi

Standard Room

  • 15 sq m
  • Sleeps 2
  • 1 Twin Bed

View all photos for Premium Room

In-room safe, iron/ironing board, rollaway beds, free WiFi

Premium Room

  • 18 sq m
  • Sleeps 2
  • 1 Double Bed OR 2 Twin Beds

View all photos for Suite, 2 Single Beds

Suite, 2 Single Beds

Suite, 2 Single Beds

  • 21 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Premium Room, 1 King Bed

In-room safe, iron/ironing board, rollaway beds, free WiFi

Premium Room, 1 King Bed

  • 18 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed

In-room safe, iron/ironing board, rollaway beds, free WiFi

Standard Room, 1 King Bed

  • 15 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 Bedroom

Suite, 1 Bedroom | Room amenity

Suite, 1 Bedroom

  • 40 sq m
  • Sleeps 2
  • 1 Twin Bed

View all photos for Standard Room, 2 Single Beds

Standard Room, 2 Single Beds

Standard Room, 2 Single Beds

  • 15 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Premium Room, 2 Single Beds

Premium Room, 2 Single Beds

Premium Room, 2 Single Beds

  • 18 sq m
  • Sleeps 2
  • 2 Twin Beds

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About this property

Holiday Inn London - Kensington High St., an IHG Hotel

Hotel with a full-service spa, near Kensington Palace
This smoke-free hotel features a full-service spa, an indoor pool, and a restaurant. WiFi in public areas is free. Additionally, a health club, a bar/lounge, and a sauna are onsite. Change of towels is available on request.
Holiday Inn London - Kensington High St., an IHG Hotel offers 706 air-conditioned accommodations with safes and coffee/tea makers. A pillow menu is available. Flat-screen televisions come with satellite channels.

Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include an indoor pool, a health club, and a sauna.

Children under 16 years old are not allowed in the swimming pool or health club without adult supervision.

The recreational activities listed below are available either on site or nearby; fees may apply.

Imagine has 2 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, Swedish massages, and facials. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a sauna, a spa tub, and a steam room.

The spa is open daily. Children under 16 years old are not allowed in the spa without adult supervision.

Our customers tell us they can't get enough of the breakfast at Holiday Inn London - Kensington High St., an IHG Hotel. During your stay, you're just a quick walk from Kensington High Street. Free WiFi in public areas, a full-service spa, and an indoor pool are available.
  • Free WiFi
  • Enjoy international cuisine while dining at Boulevard Restaurant
  • Full breakfast served daily for a fee
  • Self parking available for a fee
  • Take a swim in the indoor pool
  • Treat yourself to manicures and pedicures, massages, or body scrubs at Imagine
  • Services include dry cleaning/laundry, a concierge, and tour or ticket assistance
  • Onsite recreation includes a gym, a steam room, and a sauna
  • Guests have great things to say about the clean accommodations and the breakfast
  • 14 minutes by foot from Kensington Palace and a 3-minute drive from Royal Albert Hall
Holiday Inn London - Kensington High St., an IHG Hotel offers its guests a full-service spa, an indoor pool, and a health club. There's a restaurant on site, as well as a coffee shop/cafe. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces.

A business center and meeting rooms are available. A sauna, spa services, and a terrace are also featured at Holiday Inn London - Kensington High St., an IHG Hotel. Limited parking is available for a fee and is offered on a first-come, first-served basis.

This 4-star London hotel is smoke free.

For a fee, guests can enjoy full breakfast on weekdays from 6:30 AM to 10 AM and on weekends from 7 AM to 10:30 AM.
Boulevard Restaurant - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.
Starbucks - This coffee shop serves light fare only. Open daily.
Room service (during limited hours) is available.

Languages

Czech, English, French, Hungarian, Italian, Lithuanian, Polish, Russian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Self parking on site (GBP 45 per day)
  • Limited on-site parking
  • Electric car charging station on site
  • Wheelchair-accessible parking available
  • Height restrictions apply for on-site parking

Food and drink

  • Full breakfast available for a fee 6:30 AM–10 AM on weekdays and 7 AM–10:30 AM on weekends: GBP 17.95 per person
  • 1 restaurant and 1 coffee shop/cafe
  • 1 bar
  • Room service available
  • Coffee/tea in a common area

Restaurants on site

  • Boulevard Restaurant
  • Starbucks
  • Lounge Bar

Things to do

  • Fitness classes
  • Fitness centre
  • Full-service spa
  • Indoor pool
  • Sauna
  • Steam room

Family friendly

  • Indoor pool
  • Laundry facilities
  • Rollaway/extra beds (surcharge)

Conveniences

  • ATM/banking services
  • Ballroom
  • Banquet hall
  • Lift
  • Free newspapers in reception
  • Front-desk safe
  • Vending machine

Guest services

  • 24-hour front desk
  • Change of bedsheets (on request)
  • Change of towels (on request)
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance
  • Wedding services

Business services

  • Business centre
  • Conference space
  • Meeting rooms

Outdoors

  • Garden
  • Terrace

Spa

  • 2 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body treatments
  • Body wraps
  • Couples treatment room(s)
  • Facials
  • Manicures and pedicures
  • Massage - deep-tissue
  • Massage - hot stone
  • Massage - prenatal
  • Massage - Swedish
  • Massage/treatment rooms
  • Sauna
  • Spa open daily
  • Hot tub
  • Steam room

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices available
  • Lift
  • Handrails in stairwells
  • Step-free path to entrance
  • Visual alarms in hallways
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • Smoke-free property
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Pillow menu
  • Rollaway/extra beds (surcharge)

Bathroom

  • Free toiletries
  • Hairdryer
  • Private bathroom
  • Shower/bath combination
  • Towels

Entertainment

  • Flat-screen TV
  • Satellite channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free tea bags/instant coffee

More

  • Connecting rooms available
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Contactless check-in available
Late check-in subject to availability
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after 9:00 PM please contact the property in advance using the information on the booking confirmation
For more details, please contact the property using the information on the booking confirmation
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 10 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for GBP 20.0 per night.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: GBP 50.00 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately GBP 17.95 per person
  • Self parking fee: GBP 45 per day
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: GBP 20.0 per night
  • Facilities fee: GBP 5.00 per person, per day and includes use of: sauna; swimming pool; fitness facilities

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher, a security system, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
To arrange for check-in, guests must contact the property in advance of arrival using the information on the booking confirmation. Guests arriving after 9:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.
Access to all recreational facilities is subject to a surcharge.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • One child 10 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Close Hotel
Kensington Close
Kensington Close Hotel
Holiday Inn London Kensington Hotel
Holiday Inn London Kensington High St. Hotel
Holiday Inn High St. Hotel
Holiday Inn London Kensington High St.
London Holiday Inn
Holiday Inn London Kensington High St.
Holiday Inn London Kensington High St. an IHG Hotel
Holiday Inn London - Kensington High St., an IHG Hotel Hotel
Holiday Inn London - Kensington High St., an IHG Hotel London

Holiday Inn London - Kensington High St., an IHG Hotel Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 588 out of 1521 reviews" "
Rating 8 - Good. 443 out of 1521 reviews" "
Rating 6 - Okay. 236 out of 1521 reviews" "
Rating 4 - Poor. 125 out of 1521 reviews" "
Rating 2 - Terrible. 129 out of 1521 reviews" "

8.2/10

Cleanliness

8.0/10

Staff & service

8.0/10

Amenities

7.8/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

2/10 Terrible

Navina

Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
Okay stay
Stayed 2 nights in Sep 2024

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2024

6/10 Okay

Mohammed Nabeel

Travelled with family
Had to pay extra to “upgrade” to a room that isn’t the size of a shoebox. Pleasant staff. Close to transportation.
Stayed 10 nights in Aug 2024

4/10 Poor

Zenkin

Travelled with partner
Poor
Stayed 1 night in Sep 2024

10/10 Excellent

Martin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2024

8/10 Good

Maria, Weston

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel's location is excellent. The rooms are small, but the bed and linens are good. We booked a room with a king-size bed only to find out that a king-size bed in the UK is like a queen-size bed in the USA. The tube station is close to the hotel, and several dining options are nearby. I would stay here again.
Stayed 4 nights in Aug 2024

8/10 Good

Lorraine

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Convenient since we are familiar with the Kensington area.
Stayed 2 nights in Sep 2024

4/10 Poor

s

Disliked: Cleanliness, staff & service, property conditions & facilities
They charge for robes, sandals and ignored us even when asked going to spa. Dont stay here if you dont have. Over priced very small basic rooms with no amenities
Stayed 1 night in Sep 2024

2/10 Terrible

Margaret, Bishops Cleeve

Disliked: Property conditions & facilities
I found the bathroom was not fully accessible , unable to use the facilities with ease. I complained . An awful experience .
Stayed 2 nights in Sep 2024

2/10 Terrible

Craig

Disliked: Cleanliness, amenities, property conditions & facilities
The hotel is in dire need of a refurb, my room was appalling. It’s was clean but there was a fridge just in the middle of floor, a door handle was missing and the skirting boards look like thy had recent water damage. I used the swimming pool which was warm and clean, but the changing rooms were shocking dirty and in a state of disrepair. The breakfast was very average and the coffee was not great. They used powdered milk. The area around the hotel is brilliant but I would not stay there again.
Stayed 1 night in Sep 2024

10/10 Excellent

Troy, Toronto

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and service
Stayed 5 nights in Sep 2024

8/10 Good

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Aug 2024

8/10 Good

Leala, Irvine

Liked: Staff & service, property conditions & facilities
Very conveniently located.
Stayed 3 nights in Sep 2024

10/10 Excellent

Beth

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing from start to finish. Would highly recommend. All staff were excellent. Rooms basic but clean and comfortable. Great for a place to sleep and eat and great place to jump on tube or go to shops
Stayed 1 night in Sep 2024

6/10 Okay

Stuart

Business traveller
Liked: Staff & service
Average but value for money!
Gym was closed due to refurb, I would not have booked had I known. Good location close to tube, restaurants, bars etc. Rooms average, AC not great, could do with an update. Room service was quick when booked via reception no answer via phone. Average but value for money
Stayed 2 nights in Sep 2024

6/10 Okay

Sian

Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in Sep 2024

10/10 Excellent

Adamu

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Sep 2024

10/10 Excellent

Daniel

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Great location
Stayed 3 nights in Sep 2024

10/10 Excellent

Alireza

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2024

6/10 Okay

Ian

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Sep 2024

10/10 Excellent

Angela

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfectly situated for all transport and shopping
Stayed 3 nights in Sep 2024

8/10 Good

Wendy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2024

10/10 Excellent

Jason

Stayed 1 night in Sep 2024

10/10 Excellent

Elijah

Liked: Cleanliness
Great room, great staff, great food
Stayed 2 nights in Sep 2024

10/10 Excellent

Jem

Liked: Staff & service
Stayed 1 night in Sep 2024

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