Holiday Inn London - Kensington High St. by IHG - Reviews, Photos & Rates

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Dates

March 2025

April 2025

Couples treatment room(s), sauna, hot tub, steam room, body treatments

Overview
Rooms
Location
Policies

Very good

Popular amenities

Pool
Breakfast available
Parking available
Spa
Room service
Bar

Explore the area

Wrights Lane, Kensington, London, England, W8 5SP

Kensington Palace
‪14 min walk‬
Royal Albert Hall
‪18 min walk‬
Buckingham Palace
‪9 min drive‬
London (LHR-Heathrow)
‪33 min drive‬

Room options

In-room safe, iron/ironing board, rollaway beds, free WiFi

Suite, 1 King Bed

24 sq m
Sleeps 2
1 King Bed

Standard Room, 1 King Bed, Accessible

26 sq m
Sleeps 2
1 King Bed

Standard Room

15 sq m
Sleeps 2
1 Twin Bed

Premium Room

18 sq m
Sleeps 2
1 Double Bed OR 2 Twin Beds

Suite, 2 Single Beds

21 sq m
Sleeps 2
2 Twin Beds

Premium Room, 1 King Bed

18 sq m
Sleeps 2
1 King Bed

Standard Room, 1 King Bed

15 sq m
Sleeps 2
1 King Bed

Suite, 1 Bedroom

40 sq m
Sleeps 2
1 Twin Bed

Standard Room, 2 Single Beds

15 sq m
Sleeps 2
2 Twin Beds

Premium Room, 2 Single Beds

18 sq m
Sleeps 2
2 Twin Beds

Similar properties

Free WiFi
Restaurant
Air conditioning
Gym

for 1 room

includes taxes & fees

7 Apr - 8 Apr

About this property

Holiday Inn London - Kensington High St. by IHG

Hotel with a full-service spa, near Kensington Palace

This smoke-free hotel features a full-service spa, an indoor pool, and a restaurant. WiFi in public areas is free. Additionally, a health club, a bar/lounge, and a sauna are onsite. Change of towels is available on request.

Holiday Inn London - Kensington High St. by IHG offers 706 air-conditioned accommodations with safes and coffee/tea makers. A pillow menu is available. Flat-screen televisions come with satellite channels.

Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include an indoor pool, a health club, and a sauna.

Children under 16 years old are not allowed in the swimming pool or health club without adult supervision.

The recreational activities listed below are available either on site or nearby; fees may apply.

Imagine has 2 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, Swedish massages, and facials. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a sauna, a hot tub, and a steam room.

The spa is open daily. Children under 16 years old are not allowed in the spa without adult supervision.

Our customers tell us they can't get enough of the breakfast at Holiday Inn London - Kensington High St. by IHG. During your stay, you're just a quick walk from Kensington High Street. Free WiFi in public areas, a full-service spa, and an indoor pool are available.

Free WiFi
Enjoy international cuisine while dining at Boulevard Restaurant
Full breakfast served daily for a fee
Self parking available for a fee
Take a swim in the indoor pool
Treat yourself to facials, body treatments, or aromatherapy at Imagine
Services include dry cleaning/laundry, a concierge, and tour or ticket assistance
Onsite recreation includes a gym, a steam room, and a sauna
Guests have great things to say about the proximity to shopping and the breakfast
14 minutes by foot from Kensington Palace and a 3-minute drive from Royal Albert Hall

Holiday Inn London - Kensington High St. by IHG offers its guests a full-service spa, an indoor pool, and a health club. There's a restaurant on site, as well as a coffee shop/cafe. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces.

A business center and meeting rooms are available. A sauna, spa services, and a terrace are also featured at Holiday Inn London - Kensington High St. by IHG. Limited parking is available for a fee and is offered on a first-come, first-served basis.

This 4-star London hotel is smoke free.

For a fee, guests can enjoy full breakfast on weekdays from 6:30 AM to 10 AM and on weekends from 7 AM to 10:30 AM.

Boulevard Restaurant - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.

Starbucks - This coffee shop serves light fare only. Open daily.

Room service (during limited hours) is available.

Languages

Czech, English, French, Hungarian, Italian, Lithuanian, Polish, Russian, Spanish

Property amenities

Internet

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi

Parking and transport

Electric car charging station on site
Height restrictions apply for on-site parking
Parking on site (GBP 45 per day)
Limited on-site parking
Wheelchair-accessible parking available

Food and drink

Full breakfast available for a fee 6:30 AM to 10 AM on weekdays and 7 AM to 10:30 AM on weekends; GBP 17.95 per person
A bar/lounge
A coffee shop/cafe
A restaurant
Coffee and tea in common areas

Restaurants on site

Boulevard Restaurant
Lounge Bar
Starbucks

Things to do

Fitness classes
Full-service spa
Health club
Indoor pool
Sauna
Steam room
TV in common areas

Family friendly

Indoor pool
Laundry facilities
Rollaway/extra bed (surcharge)

Conveniences

24-hour front desk
ATM
Free newspapers in lobby
Laundry facilities
Luggage storage
Safe at front desk
Vending machine

Guest services

Change of bedsheets (on request)
Change of towels on request
Concierge services
Dry cleaning/laundry service
Housekeeping (daily)
Multilingual staff
Porter/bellhop
Tour and ticket assistance
Wedding services

Business services

Business centre
Conference space
Meeting rooms

Outdoors

Garden
Terrace

Full-service spa

2 treatment rooms
Aromatherapy
Body scrubs
Body wraps
Couples treatment rooms
Deep-tissue massages
Facials
Hot stone massages
Hot tub
Manicures/pedicures
Prenatal massages
Sauna
Spa open daily
Steam room
Swedish massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Assistive listening devices
Handrails in stairways
Lift
Stair-free path to entrance
Visual alarms in hallways
Wheelchair accessible (may have limitations)
Wheelchair-accessible business centre
Wheelchair-accessible concierge desk
Wheelchair-accessible lounge
Wheelchair-accessible parking
Wheelchair-accessible path of travel
Wheelchair-accessible path to lift
Wheelchair-accessible pool
Wheelchair-accessible public bathroom
Wheelchair-accessible registration desk
Wheelchair-accessible restaurant
Wheelchair-accessible spa

Room amenities

Bedroom

Bedsheets provided
Pillow menu
Rollaway/extra bed (surcharge)

Bathroom

Free toiletries
Hair dryer
Private bathroom
Shower/bathtub combination
Towels provided

Entertainment

Flat-screen TV with satellite channels

Food and drink

Coffee/tea maker
Electric kettle
Limited room service
Tea bags/instant coffee

Air conditioning
Connecting rooms available
Iron/ironing board
Phone
Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight

Contactless check-in available

Late check-in subject to availability

Express check-in available

Minimum check-in age: 18

Check-out

Check-out before noon

Contactless check-out available

Late check-out subject to availability

A late check-out fee will be charged

Express check-out available

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property

To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation

If you are planning to arrive after 9:00 PM please contact the property in advance using the information on the booking confirmation

For any questions, please contact the property using the information on the booking confirmation

Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.

Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

No pets allowed, but service animals are welcome

Children and extra beds

Children are welcome.

Kids stay free! One child 10 years old or younger stays free when using existing bedding.

Rollaway/extra beds are available for GBP 20.0 per night.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

Deposit: GBP 50.00 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

Fee for full breakfast: approximately GBP 17.95 per person
Self parking fee: GBP 45 per day
Late check-out is available for a fee (subject to availability)
Rollaway bed fee: GBP 20.0 per night
Facilities fee: GBP 5.00 per person, per day and includes use of: sauna; swimming pool; fitness facilities

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts credit cards and debit cards; cash is not accepted

Noise-free guestrooms cannot be guaranteed

Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit

This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

To arrange for check-in, guests must contact the property in advance of arrival using the information on the booking confirmation. Guests arriving after 9:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.

Access to all recreational facilities is subject to a surcharge.

We should mention

Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
One child 10 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
Registered guests are the only ones allowed to be in guestrooms.
Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Close Hotel

Kensington Close

Kensington Close Hotel

Holiday Inn London Kensington Hotel

Holiday Inn London Kensington High St. Hotel

Holiday Inn High St. Hotel

Holiday Inn London Kensington High St.

London Holiday Inn

Holiday Inn London Kensington High St.

Holiday Inn London Kensington High St. an IHG Hotel

Holiday Inn London - Kensington High St. by IHG Hotel

Holiday Inn London - Kensington High St. by IHG London

Holiday Inn London - Kensington High St. by IHG Hotel London

Holiday Inn London - Kensington High St. by IHG Reviews

8.0

Very good

8.4/10

Cleanliness

8.2/10

Staff & service

8.0/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

4/10 Poor

Daniel

23 Dec 2024

Liked: Property conditions & facilities, room comfort

Disliked: Staff & service

Stayed 1 night in Dec 2024

8/10 Good

Helen

Travelled with group

23 Dec 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good quality hotel in a useful location

Staying overnight with a friend. Only used the room for sleeping and twin room is small, although we stayed before and the bedroom was smaller but the bathroom slightly bigger last time, so depends which style you get. Ours was standard and the toilet was immediately inside the bathroom door in a long slim room with shower at the end. It has everything though, kettle, small fridge, iron and board in the wardrobe. Placement of light switches is a bit odd in the headboard so you can switch on/off if you touch them by accident! It would be great to have a light in the bathroom that you can switch on in there, without waking up anyone else in the room at night ;) Nice pool, good showers, good breakfast, good location behind the tube, friendly staff, particularly the doorman :)

Stayed 1 night in Dec 2024

2/10 Terrible

Samik

23 Dec 2024

Disliked: Staff & service, amenities

Manager n security sucks stay near picadelly

Stayed 2 nights in Dec 2024

10/10 Excellent

Derek, London

Business traveller, Travelled with partner

22 Dec 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

A great facility, great location, very well maintained. My room was a little on the compact side, however the space was incredibly well optimised, with new bathroom and furnishings. For two nights stay I was very happy with my experience at this hotel.

Stayed 2 nights in Dec 2024

8/10 Good

Rachel

22 Dec 2024

Stayed 3 nights in Dec 2024

10/10 Excellent

Brian

Travelled with family

22 Dec 2024

Liked: Cleanliness, staff & service, room comfort

Great location Great hotel

Plus not be a better location. Walk to tube,shopping and food. Door staff are great. Only ding was the non working lift and had I known there were more elevators that would not even have been an issue. If you are coming to london stay here.

Stayed 4 nights in Dec 2024

10/10 Excellent

Bekki

Travelled with partner

21 Dec 2024

Very friendly service, we were offered a free upgrade when checking in. Will stay here again xx

Stayed 1 night in Dec 2024

10/10 Excellent

Marius

Travelled with family

21 Dec 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Would recommend this hotel

Great hotel. Good price and nice location. Close to subway and great area. Lots of things to do around and close distance to hyde park

Stayed 2 nights in Dec 2024

2/10 Terrible

Lance

Travelled with partner

21 Dec 2024

Disliked: Cleanliness, staff & service, property conditions & facilities

’ve stayed at this hotel twice before, in 2021 and 2022, for short stays and had a positive experience. However, my recent five-night stay was by far the worst hotel experience I’ve ever had, and I deeply regret choosing this property. I booked this stay through Expedia, which may have contributed to the issue, though I had previously booked directly with the hotel. For the price, we were placed in the smallest room available, which was not suitable for two people. Worse, the room had significant black mold on the walls. As someone familiar with the UK's damp climate, I understand that mold can be common, but this was entirely unacceptable in a hotel, especially when you’re paying a premium for a five-night stay. The housekeeping staff appeared to have tried to clean the mold but only succeeded in smearing it across the walls. Even worse, they attempted to hide the mess behind a curtain. After complaining to the manager, I was moved to a larger room, though it had a smaller bed, which was uncomfortable for my partner and me as we are both tall. This was far from ideal, but I accepted it out of necessity. The issues didn’t end there. In the breakfast area, I encountered staff behavior that seemed to reflect unconscious bias in how guests were seated. When I raised my concerns, rather than offering understanding or resolution, the staff became defensive and dismissive. This was troubling and unprofessional. Since leaving the hotel, I have been unwell, and the symptoms began

Stayed 5 nights in Dec 2024

8/10 Good

Philip

20 Dec 2024

Liked: Cleanliness, staff & service, room comfort

Holiday in Kensington

Great location & public bar & reception fine Pool changing rooms & bedroom a bit tired Overall reasonable value

Stayed 1 night in Dec 2024

2/10 Terrible

Samik

20 Dec 2024

Liked: Property conditions & facilities

Stayed 1 night in Dec 2024

8/10 Good

Shirley

20 Dec 2024

Disliked: Property conditions & facilities

Comfortable sleep but let down by furnituring

Good service wasn’t happy with the first room because of the shabbiness and lack of space - couldn’t get around the bed. Carpet and couch looked stained in areas. Staff relocated us to another room in better condition. Comfortable bed and relatively quiet so all in all a good nights sleep. My stay would have been genuinely 3 star if the furnishings especially in the bathroom where in a better condition.

Stayed 1 night in Dec 2024

10/10 Excellent

Roshan

19 Dec 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Solid London Hotel

All as to be expected; the spa is good (gym, pool, sauna, steam room and more) and included

Stayed 1 night in Dec 2024

8/10 Good

Linda

17 Dec 2024

Liked: Property conditions & facilities, room comfort

Disliked: Staff & service

Stayed 2 nights in Dec 2024

8/10 Good

Patricia

15 Dec 2024

Stayed 3 nights in Oct 2024

8/10 Good

Verified traveller

15 Dec 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 1 night in Dec 2024

10/10 Excellent

vanessa, sarasota

15 Dec 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The request for early check in was honoured and the checking was seamless.

Stayed 1 night in Dec 2024

10/10 Excellent

Patricia

Travelled with family

14 Dec 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Very happy with this hotel and the visit to London. Excellent location, good sized clean and modern room. Staff were great especially Pale and Maz who had to go above and beyond when we lost an item when switching from one room to another. We arrived earlier than our check-in time and our room was not available. Later, there was a chance to check in slightly earlier but room was on the first floor above reception- went to look at it but that room was not satisfactory so we were moved to another room on a higher floor which was larger and renovated unlike the first floor. In that process, we left an item which we only realized hours later and Pale and Maz were able to retrieve it and were so gracious in doing so. Doorman, bellman and all were lovely throughout the stay.

Stayed 4 nights in Dec 2024

10/10 Excellent

Ibrahim

12 Dec 2024

Stayed 1 night in Nov 2024

10/10 Excellent

Patricia

Travelled with family

11 Dec 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Comfortable safe hotel

Staff was extremely helpful and friendly. Room was comfortable and clean. Great location just a block from the High Street Underground Station. I felt very safe walking in the area.

Stayed 6 nights in Dec 2024

4/10 Poor

Verified traveller

11 Dec 2024

Liked: Staff & service

Disliked: Cleanliness, property conditions & facilities, room comfort

Patched up and not properly fixed

Our room had mould and no air vents on the windows. The bathroom had poor ventilation and the fan was fixed poorly not even fitted correctly just slapped some plasterboard on top of another board instead of fitting it correctly. We had to call maintenance as the bath plug was broke and they even couldn’t believe what they were seeing.

Stayed 2 nights in Dec 2024

10/10 Excellent

Jayne

Travelled with group

10 Dec 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Great hotel. Excellent location close to tube. Staff at the hotel were excellent, always helpful and could not do enough for you. Room was very clean. Would highly recommend

Stayed 2 nights in Dec 2024

8/10 Good

Nicole

10 Dec 2024

I had a good stay. Can’t beat the location! My room was on the first floor and noisy til about 10 or 11pm due to a “Caribbean Night” in the dining room on my first two nights stay. Usually not a problem but the bass was loud and I was tired and wanted to sleep early and wasn’t notified about the noise/party. It was clean and cozy. Only other issue is when I arrived the heat was on max and it was so hot in my room. Once I turned it down about 10 degrees C and opened the window it was perfect!

Stayed 4 nights in Dec 2024