Holiday Inn London - Kensington High St., an IHG Hotel - Reviews, Photos & Rates

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Dates

February 2025

March 2025

Couples treatment room(s), sauna, hot tub, steam room, body treatments

Overview
Rooms
Location
Policies

Good

Popular amenities

Pool

Breakfast available

Parking available

Spa

Room service

Bar

Explore the area

Wrights Lane, Kensington, London, England, W8 5SP

Kensington High Street
‪4 min walk‬
Kensington Gardens
‪9 min walk‬
Kensington Palace
‪14 min walk‬
London (LHR-Heathrow)
‪28 min drive‬

Room options

In-room safe, iron/ironing board, rollaway beds, free WiFi

Suite, 1 King Bed

24 sq m
Sleeps 2
1 King Bed

Standard Room, 1 King Bed, Accessible

26 sq m
Sleeps 2
1 King Bed

Standard Room

15 sq m
Sleeps 2
1 Twin Bed

Premium Room

18 sq m
Sleeps 2
1 Double Bed OR 2 Twin Beds

Suite, 2 Single Beds

21 sq m
Sleeps 2
2 Twin Beds

Premium Room, 1 King Bed

18 sq m
Sleeps 2
1 King Bed

Standard Room, 1 King Bed

15 sq m
Sleeps 2
1 King Bed

Suite, 1 Bedroom

40 sq m
Sleeps 2
1 Twin Bed

Standard Room, 2 Single Beds

15 sq m
Sleeps 2
2 Twin Beds

Premium Room, 2 Single Beds

18 sq m
Sleeps 2
2 Twin Beds

Similar properties

Free WiFi

Restaurant

Air conditioning

Gym

for 1 room

includes taxes & fees

5 Feb - 6 Feb

About this property

Holiday Inn London - Kensington High St., an IHG Hotel

Hotel with a full-service spa, near Kensington Palace

This smoke-free hotel features a full-service spa, an indoor pool, and a restaurant. WiFi in public areas is free. Additionally, a health club, a bar/lounge, and a sauna are onsite. Change of towels is available on request.

Holiday Inn London - Kensington High St., an IHG Hotel offers 706 air-conditioned accommodations with safes and coffee/tea makers. A pillow menu is available. Flat-screen televisions come with satellite channels.

Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include an indoor pool, a health club, and a sauna.

Children under 16 years old are not allowed in the swimming pool or health club without adult supervision.

The recreational activities listed below are available either on site or nearby; fees may apply.

Imagine has 2 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, Swedish massages, and facials. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a sauna, a spa tub, and a steam room.

The spa is open daily. Children under 16 years old are not allowed in the spa without adult supervision.

Our customers tell us they can't get enough of the breakfast at Holiday Inn London - Kensington High St., an IHG Hotel. During your stay, you're just a quick walk from Kensington High Street. Free WiFi in public areas, a full-service spa, and an indoor pool are available.

Free WiFi
Enjoy international cuisine while dining at Boulevard Restaurant
Full breakfast served daily for a fee
Self parking available for a fee
Take a swim in the indoor pool
Treat yourself to deep-tissue massages, facials, or body scrubs at Imagine
Services include dry cleaning/laundry, a concierge, and tour or ticket assistance
Onsite recreation includes a gym, a steam room, and a sauna
Guests have great things to say about the helpful staff and the breakfast
14 minutes by foot from Kensington Palace and a 3-minute drive from Royal Albert Hall

Holiday Inn London - Kensington High St., an IHG Hotel offers its guests a full-service spa, an indoor pool, and a health club. There's a restaurant on site, as well as a coffee shop/cafe. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces.

A business center and meeting rooms are available. A sauna, spa services, and a terrace are also featured at Holiday Inn London - Kensington High St., an IHG Hotel. Limited parking is available for a fee and is offered on a first-come, first-served basis.

This 4-star London hotel is smoke free.

For a fee, guests can enjoy full breakfast on weekdays from 6:30 AM to 10 AM and on weekends from 7 AM to 10:30 AM.

Boulevard Restaurant - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.

Starbucks - This coffee shop serves light fare only. Open daily.

Room service (during limited hours) is available.

Languages

Czech, English, French, Hungarian, Italian, Lithuanian, Polish, Russian, Spanish

Property amenities

Internet

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi

Parking and public transport

Self parking on site (GBP 45 per day)
Limited on-site parking
Electric car charging station on site
Wheelchair-accessible parking available
Height restrictions apply for on-site parking

Food and drink

Full breakfast available for a fee 6:30 AM–10 AM on weekdays and 7 AM–10:30 AM on weekends: GBP 17.95 per person
1 restaurant and 1 coffee shop/cafe
1 bar
Room service available
Coffee/tea in a common area

Restaurants on site

Boulevard Restaurant
Starbucks
Lounge Bar

Things to do

Fitness classes
Fitness centre
Full-service spa
Indoor pool
Sauna
Steam room

Family friendly

Indoor pool
Laundry facilities
Rollaway/extra beds (surcharge)

Conveniences

ATM/banking services
Ballroom
Banquet hall
Lift
Free newspapers in reception
Front-desk safe
Vending machine

Guest services

24-hour front desk
Change of bedsheets (on request)
Change of towels (on request)
Concierge services
Daily housekeeping
Dry-cleaning service
Laundry facilities
Luggage storage
Multilingual staff
Porter/bellhop
Tour/ticket assistance
Wedding services

Business services

Business centre
Conference space
Meeting rooms

Outdoors

Garden
Terrace

Spa

2 treatment rooms
Aromatherapy
Body scrubs
Body treatments
Body wraps
Couples treatment room(s)
Facials
Manicures and pedicures
Massage - deep-tissue
Massage - hot stone
Massage - prenatal
Massage - Swedish
Massage/treatment rooms
Sauna
Spa open daily
Hot tub
Steam room

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Assistive listening devices available
Lift
Handrails in stairwells
Step-free path to entrance
Visual alarms in hallways
Wheelchair-accessible business centre
Wheelchair-accessible concierge desk
Wheelchair-accessible lounge
Wheelchair-accessible parking
Wheelchair-accessible path of travel
Wheelchair-accessible path to lift
Wheelchair-accessible pool
Wheelchair-accessible public bathroom
Wheelchair-accessible registration desk
Wheelchair-accessible restaurant
Wheelchair-accessible spa

Smoke-free property
TV in lobby

Room amenities

Bedroom

Air conditioning
Bed sheets
Pillow menu
Rollaway/extra beds (surcharge)

Bathroom

Free toiletries
Hairdryer
Private bathroom
Shower/bath combination
Towels

Entertainment

Flat-screen TV
Satellite channels

Food and drink

Coffee/tea maker
Electric kettle
Free tea bags/instant coffee

Connecting rooms available
Iron/ironing board
Phone
Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight

Contactless check-in available

Late check-in subject to availability

Express check-in available

Minimum check-in age: 18

Check-out

Check-out before noon

Contactless check-out available

Late check-out subject to availability

A late check-out fee will be charged

Express check-out available

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival

To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation

If you are planning to arrive after 9:00 PM please contact the property in advance using the information on the booking confirmation

For more details, please contact the property using the information on the booking confirmation

Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.

Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

No pets allowed, but service animals are welcome

Children and extra beds

Children are welcome.

Kids stay free! One child 10 years old or younger stays free when using existing bedding.

Rollaway/extra beds are available for GBP 20.0 per night.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

Deposit: GBP 50.00 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

Fee for full breakfast: approximately GBP 17.95 per person
Self parking fee: GBP 45 per day
Late check-out is available for a fee (subject to availability)
Rollaway bed fee: GBP 20.0 per night
Facilities fee: GBP 5.00 per person, per day and includes use of: sauna; swimming pool; fitness facilities

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts credit cards and debit cards; cash is not accepted

Noise-free guestrooms cannot be guaranteed

Safety features at this property include a fire extinguisher, a security system, and a first aid kit

This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

To arrange for check-in, guests must contact the property in advance of arrival using the information on the booking confirmation. Guests arriving after 9:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Access to all recreational facilities is subject to a surcharge.

We should mention

Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
One child 10 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
Registered guests are the only ones allowed to be in guestrooms.
Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Close Hotel

Kensington Close

Kensington Close Hotel

Holiday Inn London Kensington Hotel

Holiday Inn London Kensington High St. Hotel

Holiday Inn High St. Hotel

Holiday Inn London Kensington High St.

London Holiday Inn

Holiday Inn London Kensington High St.

Holiday Inn London Kensington High St. an IHG Hotel

Holiday Inn London - Kensington High St., an IHG Hotel Hotel

Holiday Inn London - Kensington High St., an IHG Hotel London

Holiday Inn London - Kensington High St., an IHG Hotel Reviews

7.8

Good

8.2/10

Cleanliness

8.0/10

Staff & service

8.0/10

Amenities

7.8/10

Property conditions & facilities

7.8/10

Eco-friendliness

8/10 Good

MARTIN CHARLES

Travelled with family

22 Oct 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

If anything, the room was slightly too small especially the bathroom

Stayed 1 night in Oct 2024

2/10 Terrible

Riham, Leicester

22 Oct 2024

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

a total humiliation , very rude staff and the room is horrible, Although I am a IHG member but this time did not use my membership and was just HORRIBLE in all means

Stayed 2 nights in Oct 2024

10/10 Excellent

Rafel, Ridgewood

Travelled with family

20 Oct 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Lovely stay at the Holiday Inn. We were greeted by the friendliest staff. Although the room was snug (understandable for London), it was perfect for our sister trip and had all the amenities we needed. The location was perfect as the the trains, shops, and restaurants were within a 5-10min walk. Overall it was a great stay.

Stayed 3 nights in Jun 2024

8/10 Good

Latisha

Travelled with partner

20 Oct 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The hotel is nice and in a good location. It worked well for 4 nights.

Stayed 4 nights in Oct 2024

10/10 Excellent

Robert

19 Oct 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Excellent and comfortable night. Good service from staff

Stayed 1 night in Oct 2024

8/10 Good

Robert

19 Oct 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Very convenient location.

Stayed 1 night in Oct 2024

10/10 Excellent

David

18 Oct 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Staff members were highly professional and helpful and kind Achmed from concierge was marvellous and looked after me well during my one weeks stay Helped me with luggage and taxi on departure Every section of the hotel was filled with wonderful polite and courteous without exception Reception were great and restaurant staff outstanding Thanks to all of you Will return next year with my daughter

Stayed 7 nights in Oct 2024

6/10 Okay

Michelle, Burnsville

18 Oct 2024

Liked: Cleanliness, staff & service

Disliked: Property conditions & facilities

Stayed 2 nights in Oct 2024

10/10 Excellent

Laura

16 Oct 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 4 nights in Oct 2024

10/10 Excellent

Mark

Travelled with family

16 Oct 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Excellent breakfast. Check-in/concierge staff very helpful. Happy hour was very welcome. Rooms were a bit small but functional.

Stayed 2 nights in Oct 2024

6/10 Okay

Caroline

Business traveller

15 Oct 2024

Liked: Cleanliness, room comfort

Disliked: Staff & service

Functional but comfortable

Small room with large comfy bed. Bathroom was spotless. Jaded uncomfortable small corner sofa. No view. Great location though. Bar service was slow and very expensive

Stayed 1 night in Oct 2024

10/10 Excellent

Heath C

Travelled with partner

14 Oct 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Just one night but I would definitely return. Excellent value in that market imo,

Stayed 1 night in Oct 2024

10/10 Excellent

Donna

Travelled with family

14 Oct 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Perfect location close walkable to tube. Nice, safe area and incredibly helpful and friendly concierges.

Stayed 2 nights in Oct 2024

10/10 Excellent

Richard

Travelled with family

14 Oct 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Great location , parking difficult but staff very helpful Have stayed here numerous times no complaints would recommend

Stayed 1 night in Oct 2024

4/10 Poor

Verified traveller

Business traveller

13 Oct 2024

Liked: Cleanliness

Disliked: Staff & service

Not what you pay for.

For the price, it really wasn’t worth it. I booked it for the pool. It was closed. No word of that when booking. The service was poor and the staff were uninterested and uninformed. I was even ignored for a while.

Stayed 1 night in Oct 2024

8/10 Good

Renato

12 Oct 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 6 nights in Jun 2024

8/10 Good

Lynda

12 Oct 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Good location but the room was very small and noisy.

Stayed 3 nights in Oct 2024

8/10 Good

Jean

Travelled with group

8 Oct 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Hotel is very convenient for Royal Albert Hall and Kensington shopping. It has a good bar and a Starbucks cafe, plus its own restaurant. Standard rooms are very small - opt for an upgrade.

Stayed 1 night in Oct 2024

8/10 Good

Yvette Maree

Travelled with family

6 Oct 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Delayed check in

Disappointed with check in, our room wasn’t ready for 2 hours past check in time. We’re told to sit in reception & each time told it would only be another 10mins. Very frustrating after a long travel day & only compensation offered was a couple of chocolate bars

Stayed 3 nights in Sep 2024

6/10 Okay

Verified traveller

4 Oct 2024

Liked: Property conditions & facilities

Overpriced but good location

Dusty room, hair in the shower with a slow draining plug. Bed very firm and pillows lumpy. No water in room, went down to reception to buy some - we were offered two small bottles which was appreciated although receptionist proceeded to relentlessly push us to book for breakfast after declining multiple times. Overall, felt over priced. Great location!

Stayed 1 night in Oct 2024

10/10 Excellent

Setor

4 Oct 2024

Stayed 9 nights in Aug 2024

10/10 Excellent

Jared

4 Oct 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 7 nights in Sep 2024

8/10 Good

Dawn

Travelled with partner

2 Oct 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The hot breakfast every morning had a large variety of food items. Options for vegans and vegetarians. No options to take tea or coffee to go. The mattress was uncomfortable and worn out. The shower was the biggest issue. It is a SAFETY ISSUE. Water all over the floor with each shower. Difficult to get ahold of housekeeping to get extra towels. However we would stay again. Very friendly staff.

Stayed 13 nights in Sep 2024