The Cumberland, London

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Dates

January 2025

February 2025

Overview
Rooms
Location
Policies

Excellent

Popular amenities

Bar

24/7 front desk

Housekeeping

Laundry

Air conditioning

Explore the area

1 Great Cumberland Place, London, England, W1H 7DL

Marble Arch
‪1 min walk‬
Hyde Park
‪4 min walk‬
Selfridges
‪5 min walk‬
London (LHR-Heathrow)
‪40 min drive‬

Room options

Classic Double Room

Excellent

18 sq m
Sleeps 2
1 Double Bed

Classic Twin Room

Excellent

18 sq m
Sleeps 2
2 Twin Beds

Executive King Room (With Executive Club Lounge Access)

Exceptional

21 sq m
Sleeps 2
1 King Bed

Studio Suite (With Executive Club Lounge Access)

30 sq m
Sleeps 4
1 King Bed and 1 Double Sofa Bed

Executive Twin Room (With Executive Club Lounge Access)

Exceptional

16 sq m
Sleeps 2
2 Twin Beds

Gold King Park View

Exceptional

21 sq m
Park view
Sleeps 2
1 King Bed

Executive Double Room (With Executive Club Lounge Access)

Exceptional

16 sq m
Sleeps 2
1 Double Bed

Classic Accessible Double

23 sq m
Sleeps 2
1 Double Bed

Gold Family Room

Wonderful

21 sq m
Sleeps 4
2 Double Beds

Gold King Room

Excellent

21 sq m
Sleeps 3
1 King Bed

Star Suite (With Executive Club Lounge Access)

45 sq m
Sleeps 4
1 King Bed and 1 Double Sofa Bed

Classic Single Room

Excellent

15 sq m
Sleeps 1
1 Twin Bed

Gold Twin

Excellent

21 sq m
Sleeps 3
2 Twin Beds

Similar properties

Free WiFi

Restaurant

Air conditioning

Gym

for 1 room

includes taxes & fees

3 Feb - 4 Feb

About this property

Art Deco London hotel in London City Centre with a 24-hour front desk

This smoke-free hotel features a restaurant, a bar/lounge, and a snack bar/deli. WiFi in public areas is free. Other amenities include a coffee shop/cafe, coffee/tea in a common area, and conference space. Change of towels is available on request.

The Cumberland, London offers 900 air-conditioned accommodations with laptop-compatible safes and complimentary bottled water. Beds feature premium bedding. 40-inch LCD televisions come with digital channels. Bathrooms include complimentary toiletries and hair dryers.

This London hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

Our customers tell us they can't get enough of the breakfast at The Cumberland, London. During your stay, you're just a quick walk from Hyde Park. Features include free WiFi in public areas, plus a restaurant and a bar.

Free WiFi
Enjoy British cuisine while dining at SOUND Cafe
Buffet breakfast served daily for a fee
Services include dry cleaning/laundry, a concierge, and tour or ticket assistance
Guests have great things to say about the location and the breakfast
Steps from Frameless Immersive Art Experience and 4 minutes by foot from Hyde Park
Airport shuttle service available for a fee

Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. Event space at this hotel measures 4306 square feet (400 square meters) and includes conference space. An airport shuttle (available 24 hours) is available for a fee. Multilingual staff, tour/ticket assistance, and coffee/tea in a common area are also featured at the business-friendly The Cumberland, London. The hotel can provide concierge services and wedding services.

This Art Deco London hotel is smoke free.

For a fee, guests can enjoy buffet breakfast on weekdays from 6:30 AM to 10:30 AM and on weekends from 7:30 AM to 11:30 AM.

SOUND Cafe - This restaurant specializes in British cuisine and serves brunch, lunch, dinner, and light fare. Guests can enjoy drinks at the bar. A children's menu is available. Happy hour is offered. Reservations are required.

SOUND Sports Bar - This bar serves brunch and light fare. Happy hour is offered. Open daily.

Costa Coffee - This lobby lounge specializes in British cuisine and serves light fare only. Open daily.

Languages

Arabic, Croatian, Dutch, English, Filipino, French, German, Greek, Italian, Lithuanian, Polish, Portuguese, Romanian, Russian, Spanish, Turkish, Ukrainian

Property amenities

Internet

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi

Parking and public transport

Electric car charging station on site
Height restrictions apply for on-site parking
Off-site parking for GBP 60 per day; booking required
24-hour return airport shuttle (surcharge)
Airport shuttle at scheduled times, on request

Food and drink

Buffet breakfast available for a fee 6:30 AM–10:30 AM on weekdays and 7:30 AM–11:30 AM on weekends: GBP 20 per person
1 restaurant and 1 coffee shop/cafe
1 bar
Coffee/tea in a common area

Restaurants on site

SOUND Cafe
SOUND Sports Bar
Costa Coffee

Family friendly

Laundry facilities
Snack bar/deli

Conveniences

Lift
Reception hall

Guest services

24-hour front desk
Change of bedsheets (on request)
Change of towels (on request)
Concierge services
Daily housekeeping
Dry-cleaning service
Laundry facilities
Luggage storage
Multilingual staff
Porter/bellhop
Tour/ticket assistance
Wedding services

Business services

Conference space (4306 square feet)
Meeting rooms - 17

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Accessible airport shuttle
Lift
Lift door width (centimetres): 100
Grab bar near toilet
Toilet grab bar height (centimetres): 61
Handrails in stairwells
Stairwell handrail height (centimetres): 90
Raised toilet seat
Raised toilet seat height (centimetres): 61
Step-free path to entrance
Thin carpet in room
Well-lit path to entrance
Wheelchair-accessible path to lift
Wheelchair-accessible (may have limits)

Smoke-free property

Room amenities

Bedroom

Air conditioning
Bed sheets
Blackout drapes/curtains
Heating (climate-controlled)
Premium bedding

Bathroom

Free toiletries
Hairdryer
Private bathroom
Shampoo
Soap
Toilet paper
Towels
Toothbrush and toothpaste (on request)

Entertainment

40-inch LCD TV
Digital channels

Food and drink

Free bottled water
Local meal delivery service

Desk
Desk chair
Electrical adapters/chargers
Iron/ironing board
Laptop-compatible safe
Laptop-friendly workspace
Phone
Restaurant dining guide
Window screens

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 2:00 AM

Early check-in subject to availability

Early check-in is available for a fee

Contactless check-in available

Late check-in subject to availability

Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Contactless check-out available

Late check-out subject to availability

A late check-out fee will be charged

Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation

Front desk staff will greet guests on arrival

If you are planning to arrive after 2:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

No pets allowed

Children and extra beds

Children are welcome.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

Fee for buffet breakfast: approximately GBP 20 per person
Airport shuttle fee: GBP 130 per vehicle (one-way, maximum occupancy 4)
Nearby parking fee: GBP 60 per day(1312 ft away; open 24 hours)
Early check-in is available for a fee (subject to availability)
Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards and debit cards; cash is not accepted

Cashless transactions are available

Safety features at this property include a fire extinguisher, a security system, a first aid kit, and window guards

The Cumberland, London offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation 48 hours prior to arrival with your arrival details. Guests arriving after 2:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival.

We should mention

Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

Cumberland Guoman

Cumberland Guoman Hotel

Cumberland Guoman Hotel London

Cumberland Guoman London

Cumberland Hotel Guoman

Guoman Cumberland

Guoman Cumberland Hotel

Guoman Hotel Cumberland

Hotel Guoman Cumberland

Cumberland Hotel London

Cumberland Hotel

Cumberland London

The Cumberland Hotel London

Great Cumberland Place Hotel London

Great Cumberland Place Hotel

Great Cumberland Place London

Hotel Great Cumberland Place London

London Great Cumberland Place Hotel

Hotel Great Cumberland Place

The Cumberland a Guoman Hotel

The Cumberland

Great Cumberland Place London

The Cumberland, London Reviews

8.6

Excellent

9.0/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

10/10 Excellent

Verified traveller

Travelled with family

21 Oct 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great service

Great location, excellent service, clean comfortable room

Stayed 1 night in Oct 2024

4/10 Poor

Kesia

Travelled with family

20 Oct 2024

Disliked: Cleanliness, staff & service, property conditions & facilities

Rarely is there a hotel I would say I would never stay at again, but the Cumberland is an exception. Walk into the lobby and you're immediately hit with a smoke smell. It felt like I was at a Las Vegas hotel. Ironically, the property says it's "smoke-free". We checked in and went up to our room that had an AWFUL sewage stench. We had to go to the front desk TWICE and push hard for a room change. Reception kept saying there were no more rooms that night that they can put us in. It was so bad that we were debating on just staying at another hotel. Then, a manager came and approved to move us to another room. So they actually did have another room, but didn't tell us the truth initially. The new room was better but it was a price downgrade from what we originally had booked (old room was gold king room, and new room was a classic twin). Essentially, we paid MORE for our stay than we should've. The room itself wasn't the nicest. It's small. Shower door couldn't close all the way. I would think if a guest had a poor experience, you'd at least upgrade them to something better? The room key was also made of wood and gave us a splinter. Reason I didn't give this place a 1 star is because the cleaning staff was nice and accommodating when we asked for more towels, etc. Needless to say, even though the hotel is located near the tube/subway station and near Oxford/Regent Street (shopping streets), I WILL NOT be coming back here again!!

Stayed 6 nights in Oct 2024

6/10 Okay

simona

19 Oct 2024

Stayed 1 night in Oct 2024

2/10 Terrible

Clare

19 Oct 2024

Stayed 1 night in Oct 2024

8/10 Good

Edward

17 Oct 2024

Stayed 3 nights in Oct 2024

10/10 Excellent

lorie

Business traveller

16 Oct 2024

Liked: Cleanliness, property conditions & facilities

Great services and comfortable room.

Stayed 3 nights in Oct 2024

10/10 Excellent

Anthony

13 Oct 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 2 nights in Oct 2024

10/10 Excellent

wendy

13 Oct 2024

Stayed 2 nights in Sep 2024

10/10 Excellent

Ali

10 Oct 2024

Liked: Cleanliness, amenities

Stayed 2 nights in Oct 2024

10/10 Excellent

Norman

Travelled with partner

8 Oct 2024

Liked: Cleanliness, amenities, property conditions & facilities

The staff are really friendly,good food,cocktail bar & entertainment vey good,very relaxed atmosphere .Great location for shops & transport,room was quiet & clean.Bathroom & bed great.We have stayed here before & will stay again.

Stayed 3 nights in Oct 2024

10/10 Excellent

Paula

Travelled with partner

7 Oct 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Great location, super convenient. A block from HoHo and walkable to many destinations. Shower door would not stay shut and caused water issues on bathroom floor.

Stayed 4 nights in Sep 2024

2/10 Terrible

Ajay

6 Oct 2024

Stayed 3 nights in Sep 2024

8/10 Good

John

Business traveller

4 Oct 2024

Liked: Cleanliness, property conditions & facilities

Disliked: Staff & service

Disappointing

Whilst check in looked simple, it took 15 minutes from arriving at the desk for it to get processed, to then be told you've been given an upgrade from a double to a king. Great I thought but then to find the room had 2 single beds in that were pushed together....Not what I'd expect from a high end (high cost) hotel on Park Lane !!!

Stayed 1 night in Oct 2024

10/10 Excellent

Pat

Travelled with family

3 Oct 2024

The elevators were unique to us and once we figured them out we were set! Loved the voucher you get to reward you for not needing housekeeping every day….. not a hard sacrifice if you care about conserving resources. Also we got a kick out of watching the dining “help” deliver meals. Got to see it!

Stayed 3 nights in Sep 2024