"Shower was faulty - reported it but nothing done to remedy the situation. Went from freezing cold water to very very hot …to the extent that it meant ... " More
26 Aug 2024 by Reception
Dear William, Thank you for your feedback. We sincerely apologize for the inconvenience you experienced with the shower and for not addressing the issue promptly during your stay. Guest comfort and safety are our top priorities, and we regret that we fell short in this instance. Please know that we are looking into this matter urgently to ensure it does not happen again. We hope you will consider staying with us again in the future, so we can provide you with the seamless experience you deserve.Kind Regards, Reception Team
31 Oct 2023 by Latoya
Dear Charlotte thank you for you review. We look forward to you staying with us again. Kind regards Front office supervisor
23 Aug 2023 by Stefania
Dear Hye, Thank you for taking the time to leave us a review, it is greatly appreciated. Regarding the noise, please accept our sincerest apologies for the inconvenience. We are pleased to read that you have enjoyed your overall stay with us and we appreciate your kind remarks regarding the staff's service. We are looking forward to seeing you. Kind regards, StefaniaReception
28 Jun 2023 by Julia
Dear Rachael,Thank you very much for your lovely review and hope to welcoming you back at our property in the near future.Kind Regards,Julia,Duty Manager
17 Sep 2021 by Liviu Bostaca
Hi Arthur Thank you very much for your lovely review in regards of your recent stay with us. We're very happy you chose our hotel as your host for the trip. Hope we will get to see you again. Best Regards
29 Apr 2024 by Latoya
Thank you for sharing your experience! We're delighted to hear that you enjoyed your stay.
30 Sep 2022 by Stefania
Dear Andre, Thank you for taking the time to leave us a review, it is greatly appreciated. It has been our pleasure to have had you here and we are looking forward to seeing you again. Kind regards, Stefania Reception
17 Apr 2022 by Evita
Dear Tina, Thank you for your time leaving this lovely review. We are happy to see that you enjoyed your stay with us and exceeded your expectations. Hope to see you again. Kind regards
Gainsborough Hotel offers its guests tour/ticket assistance and concierge services. Public spaces have free WiFi. This 3.5-star London hotel is smoke free.
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Gainsborough Hotel offers 54 accommodations with a hairdryer. Flat-screen televisions are featured in guestrooms. Bathrooms include a shower. This London hotel provides complimentary wireless Internet access. Housekeeping is provided on request.
For a fee, guests can enjoy a full breakfast daily from 7:00 AM to 10:30 AM.
Special check-in instructions:
Front desk staff will greet guests on arrival.
Front desk staff will greet guests on arrival.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
On-site parties or group events are strictly prohibited
Safety features at this property include a fire extinguisher, a security system and a first aid kit
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. No on-site parking is available. This property accepts Visa, Mastercard, American Express and cash. On-site parties or group events are strictly prohibited. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation. Cashless payment methods are available for all transactions.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.