Crowne Plaza London - Kings Cross by IHG - Reviews, Photos & Rates

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Dates

April 2025

May 2025

Daily to-go breakfast (GBP 25.00 per person)

Overview
Rooms
Location
Policies

Very good

Popular amenities

Gym
Parking available
Room service
Breakfast available
Bar
24/7 front desk

Explore the area

1 Kings Cross Road, London, England, WC1X 9HX

Russell Square
‪14 min walk‬
The British Museum
‪20 min walk‬
St. Paul's Cathedral
‪4 min drive‬
London (LHR-Heathrow)
‪61 min drive‬

Room options

In-room safe, desk, iron/ironing board, free cots/infant beds

Premium Room, 1 Double Bed

14 sq m
Sleeps 2
1 Double Bed

Standard Room

14 sq m
Sleeps 2
1 Twin Bed

Standard Room, 1 Queen Bed

Sleeps 2
1 Queen Bed

Standard Room, 1 Double Bed

Sleeps 2
1 Double Bed

Premium Room, 2 Double Beds

14 sq m
Sleeps 4
2 Double Beds

Premium Room, 1 Queen Bed with Sofa bed

15 sq m
Sleeps 3
1 Queen Bed and 1 Double Sofa Bed

Similar properties

Free WiFi
Restaurant
Air conditioning
Gym

for 1 room

includes taxes & fees

7 Apr - 8 Apr

About this property

Crowne Plaza London - Kings Cross by IHG

Hotel with a fitness center, near The British Museum

This smoke-free hotel features a restaurant, a fitness center, and a bar/lounge. WiFi in public areas is free. Other amenities include self parking, a business center, and concierge services.

Crowne Plaza London - Kings Cross by IHG offers 429 air-conditioned accommodations with safes and complimentary newspapers. A pillow menu is available. Flat-screen televisions come with satellite channels. Bathrooms include bathtubs or showers, bathrobes, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided daily.

Recreational amenities at the hotel include a fitness center.

Our customers tell us they can't get enough of the helpful staff at Crowne Plaza London - Kings Cross by IHG. During your stay, you'll be within walking distance of The British Museum. Features include free WiFi in public areas, plus a restaurant and a gym.

Free WiFi
Grab something to eat at the restaurant or stop for a drink at the bar/lounge
To-go breakfast served daily for a fee
Self parking available for a fee
Services include dry cleaning/laundry, a concierge, and tour or ticket assistance
Onsite recreation includes a gym
Guests have great things to say about the clean accommodations and the helpful staff
14 minutes by foot from Russell Square and a 4-minute drive from St. Paul's Cathedral

There's a restaurant on site. You can enjoy a drink at the bar/lounge. Business amenities include a business center and meeting rooms.

Public spaces have free WiFi. A fitness center, multilingual staff, and tour/ticket assistance are also featured at the business-friendly Crowne Plaza London - Kings Cross by IHG. Limited parking is available for a fee and is offered on a first-come, first-served basis.

This 4-star London hotel is smoke free.

For a fee, guests can enjoy to-go breakfast on weekdays from 6:30 AM to 10:30 AM and on weekends from 7:00 AM to 11:00 AM.

Bloom - Onsite restaurant.

Room service (during limited hours) is available.

Languages

English, Italian, Polish, Romanian, Spanish

Property amenities

Internet

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi

Parking and transport

Parking on site (GBP 32.50 per day)
Limited on-site parking
Wheelchair-accessible parking available

Food and drink

Breakfast to-go available for a fee 6:30 AM to 10:30 AM on weekdays and 7:00 AM to 11:00 AM on weekends; GBP 25 for adults and GBP 10 for children
A bar/lounge
A restaurant

Restaurants on site

Bloom

Things to do

Family friendly

Free cot

Conveniences

24-hour front desk
Free newspapers in lobby
Luggage storage
Safe at front desk

Guest services

Concierge services
Dry cleaning/laundry service
Housekeeping (daily)
Multilingual staff
Porter/bellhop
Tour and ticket assistance

Business services

Business centre
Meeting rooms

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Lift
Stair-free path to entrance
Well-lit path to entrance
Wheelchair accessible (may have limitations)
Wheelchair-accessible business centre
Wheelchair-accessible concierge desk
Wheelchair-accessible gym
Wheelchair-accessible lounge
Wheelchair-accessible parking
Wheelchair-accessible path of travel
Wheelchair-accessible path to lift
Wheelchair-accessible registration desk
Wheelchair-accessible restaurant

Room amenities

Bedroom

Bedsheets provided
Free cot
Pillow menu

Bathroom

Bathtub or shower
Dressing gowns
Free toiletries
Hair dryer
Private bathroom
Towels provided

Entertainment

Flat-screen TV with satellite channels

Food and drink

Coffee/tea maker
Electric kettle
Limited room service

Air conditioning
Connecting rooms available
Desk
Free daily newspapers
Iron/ironing board
Phone
Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime

Early check-in subject to availability

Early check-in fee: GBP 50

Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Contactless check-out available

Late check-out subject to availability

Late check-out fee: GBP 50

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.

Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

No pets allowed, but service animals are welcome

Children and extra beds

Children are welcome.

Rollaway/extra beds are not available.

Free cribs (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

Fee for to-go breakfast: approximately GBP 25.00 for adults and GBP 10.00 for children
Self parking fee: GBP 32.50 per day
Early check-in fee: GBP 50 (subject to availability)
Late check-out fee: GBP 50 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Front desk staff will greet guests on arrival at the property.

We should mention

Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

National rating

This establishment has received its official star rating from VisitEngland, the National Tourist Board for England.

Property is also known as

Holiday Inn Bloomsbury Hotel London-Kings Cross

Holiday Inn London-Kings Cross

Holiday Inn London-Kings Cross Bloomsbury

London-Kings Cross Bloomsbury

London-Kings Cross Bloomsbury Holiday Inn

London-Kings Cross Holiday Inn

Holiday Inn London-Kings Cross Bloomsbury Hotel

Holiday Inn Cross Bloomsbury Hotel

Holiday Inn Cross Bloomsbury

Crowne Plaza London Kings Cross Hotel

Crowne Plaza Kings Cross Hotel

Crowne Plaza London Kings Cross

Crowne Plaza Kings Cross

Crowne Plaza London Kings Cross

Crowne Plaza London Kings Cross an IHG Hotel

Crowne Plaza London - Kings Cross by IHG Hotel

Crowne Plaza London - Kings Cross by IHG London

Crowne Plaza London - Kings Cross by IHG Hotel London

Crowne Plaza London - Kings Cross by IHG Reviews

8.2

Very good

8.8/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

8/10 Good

Peter

Travelled with family

23 Dec 2024

Liked: Cleanliness, amenities, property conditions & facilities

Amazing buffet breakfast, but go early to avoid the crowd.

Stayed 3 nights in Dec 2024

10/10 Excellent

Nicola

13 Dec 2024

Stayed 1 night in Dec 2024

8/10 Good

Christine

12 Dec 2024

Stayed 5 nights in Sep 2024

8/10 Good

Daniel

10 Dec 2024

Stayed 1 night in Nov 2024

4/10 Poor

manlead

10 Dec 2024

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Bad Experiences !

Will not recommend this hotel, very low standard. See photos, 1.My room located on 1st floor has 8 steps, I am 66 old, no warning or offer assistance, expect me to carry my full size luggage myself for those steps. 2. I checked in late & was tire, did not check the room.when enter. Next morning start coughing and realized funny smell, found out there are mold at the corner.. see photos Room change after I show them the photos.. 3. next to entrance is the smoking area, you may have to go through those smoke screen if lucky like me. I have requested the mgr to refund me the the 1st night stay for the mold issue, on account that room is not suppose to be offer to customers. So far no response. Crews need to re train 1. Give warning and offer assistance if room locate on floor that have steps. They said I look young that why thye dont offer any help. I saw other people haing hard time carrying the luggages through those steps. 2. the front reception that help me to move the luggage to the new room when I told him my conern about the Mold and steps, he keep telling me he is at minimum wages and I should report to the mgr about the issues, look like he does not care what customers think. WoW !!! He has a long way to go. I have requested the mgr to refund me the the 1st night stay for the mold issue, on account that room is not suppose to be offer to customers. So far no response.

Stayed 2 nights in Dec 2024

2/10 Terrible

Judith

9 Dec 2024

Stayed 1 night in Nov 2024

8/10 Good

Frankie

Travelled with partner

9 Dec 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Very nice and clean hotel. Staff were very friendly and the service was very good. I was very impressed with the breakfast and all the choices available to eat. I would recommend this hotel

Stayed 1 night in Dec 2024

8/10 Good

Susan

Travelled with family and small children

6 Dec 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Good location, very clean nice room

Stayed 1 night in Nov 2024

6/10 Okay

Venkatesan

5 Dec 2024

Stayed 1 night in Nov 2024

10/10 Excellent

Ascenzo

Travelled with family

3 Dec 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 4 nights in Nov 2024

4/10 Poor

Maya

Travelled with family

3 Dec 2024

Liked: Property conditions & facilities

Disliked: Staff & service

Location was fine, but what I did not like was the rude staff upon check in. Seeing as how we had already registered, and asked to wait as our room was not ready, 3 hours later when we returned, i went to the front desk to check, and I was told to "wait like everyone else". Its fine if I had to queue, but I am very sure the choice of words could be better.

Stayed 2 nights in Nov 2024

4/10 Poor

Carolina

30 Nov 2024

Liked: Cleanliness

Disliked: Staff & service, property conditions & facilities

Stayed 3 nights in Nov 2024

6/10 Okay

Sami

Travelled with family

29 Nov 2024

Disliked: Cleanliness, property conditions & facilities

We put the DND sign and told the lady that we do not need any room servicing and they entered the room. Air conditioning system not working. Hair dryer not working asked twice to replace . Took half an hour to bring replacement.

Stayed 5 nights in Nov 2024

10/10 Excellent

S

28 Nov 2024

Liked: Property conditions & facilities

Stayed 1 night in Nov 2024

8/10 Good

Gerald

Travelled with family

25 Nov 2024

Liked: Cleanliness, staff & service, amenities

Positives: Very close to train stations, walkable distance and flat for walking with luggage etc. Taxi from Euston was only £10, which was quite reasonable. Service was amazing, we turned up at hotel to drop luggage as it was 3 hrs before check in time and they said there was an available room, which we were extremely grateful of after a long journey. Room service was good and fast, even though they said they were really busy and there may be a wait. I dropped my wedding ring down the sink and I called reception and they sent someone up immediately who retrieved the ring within seconds, I am so appreciative to this gentlemen and was so elated I got my ring back I never took his name, however it was Saturday 23rd around 11am he came to room 528, he deserves credit for this. Negatives: Room was quite narrow, not enough wardrobe space for 4 people and only 3 towels where set out, room was quite warm and air con seemed to blow out hot air, this was manageable as it was November, however would have hated to be in this room in the warmer months. The skirting boards could do with being freshened up to keep to 4 star rating.

Stayed 2 nights in Nov 2024

8/10 Good

Vivek

Travelled with group

24 Nov 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 1 night in Nov 2024

10/10 Excellent

Maureen

12 Nov 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Short stay but all good

Stayed 1 night in Nov 2024

4/10 Poor

Verified traveller

10 Nov 2024

Liked: Staff & service

Disliked: Property conditions & facilities, room comfort

Room smelled very unpleasant. It got worse as evening wore on. Staff very pleasant, but something in room needs attention.

Stayed 1 night in Nov 2024

10/10 Excellent

Graham

10 Nov 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great hotel, very clean and modern. Lovely rooms and fab service. Only minor niggle was the lumpy pillows!

Stayed 1 night in Nov 2024

10/10 Excellent

Joanne

7 Nov 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

We enjoyed our stay in this property. Breakfast was lovely with a wide variety for adults and kids. The hotel was convenient to various modes of transport and ilthe rooms were very comfortable and clean.

Stayed 3 nights in Oct 2024

8/10 Good

Vijay

Business traveller

2 Nov 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Really convenient and in a great location

Stayed 4 nights in Oct 2024

8/10 Good

James

Travelled with family

2 Nov 2024

Liked: Cleanliness, staff & service, room comfort

Comfortable & spacious

Stayed 1 night in Nov 2024

10/10 Excellent

Ivan

1 Nov 2024

Stayed 1 night in Oct 2024

8/10 Good

James

Travelled with family

31 Oct 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good stay

Excellent location if tou are ok taking the bus in London. Conveninet and easy. Breakfast was ok but need to get in early as can be a bit of a wait

Stayed 2 nights in Oct 2024

2/10 Terrible

Claire

Travelled with family

31 Oct 2024

Liked: Cleanliness, property conditions & facilities

Disliked: Room comfort

Noisy, busy awful customer service

Awful place to stay, noisy guests with little soundproofing in the adjoining rooms. Far too hot even with air con on full, narrow room with no space to manoeuvre and uncomfortable pillows. Huge queues for breakfast (which wasn’t the best anyway) and seated the other side away from the restaurant so having to navigate the huge queue of people when returning to your table with food and drinks. Advised the staff of our experience and wasn’t even offered an apology or any resolve. Terrible customer service, will never return or consider a Crowne Plaza again!

Stayed 1 night in Oct 2024