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Holiday Inn Express and Suites Jacksonville East by IHG

2.5 star property

Choose dates to view prices

Photo gallery for Holiday Inn Express and Suites Jacksonville East by IHG

Premium bedding, pillow-top beds, in-room safe, desk
Exterior
Free daily buffet breakfast
Restaurant
Seasonal outdoor pool, open 8:00 AM to 10:00 PM, pool umbrellas

Reviews

8.2 out of 10
Very good

Popular amenities

  • Pool
  • Housekeeping
  • Gym
  • 24/7 front desk
  • Laundry

Explore the area

Map
53 Jefferson Road, Jacksonville, FL, 32225
  • Regency Square Mall
    ‪3 min drive‬
  • Jacksonville Arboretum and Gardens
    ‪3 min drive‬
  • University of North Florida
    ‪5 min drive‬
  • Jacksonville, FL (CRG-Jacksonville Executive at Craig)
    ‪4 min drive‬

Room options

View all photos for Standard Room, 1 Queen Bed

Room amenity

Standard Room, 1 Queen Bed

  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, Multiple Beds

Premium bedding, pillow-top beds, in-room safe, desk

Standard Room, Multiple Beds

  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Standard Room

Premium bedding, pillow-top beds, in-room safe, desk

Standard Room

  • Sleeps 2
  • 1 King Bed OR 1 Queen Bed

View all photos for Standard Room, 1 King Bed, Accessible (Accessible Tub)

Room amenity

Standard Room, 1 King Bed, Accessible (Accessible Tub)

  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 1 King Bed with Sofa bed

Room amenity

Standard Room, 1 King Bed with Sofa bed

  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Standard Room, 2 Queen Beds, Accessible (Accessible Tub)

Room amenity

Standard Room, 2 Queen Beds, Accessible (Accessible Tub)

  • Sleeps 6
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed

Room amenity

Standard Room, 1 King Bed

  • Sleeps 2
  • 1 King Bed

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About this property

Holiday Inn Express and Suites Jacksonville East by IHG

Hotel in Jacksonville with free breakfast and a fitness center
This hotel features a fitness center, a 24-hour business center, and coffee/tea in a common area. Free buffet breakfast, free WiFi in public areas, and free self parking are also provided. Additionally, a seasonal outdoor pool, a meeting room, and concierge services are onsite.
Holiday Inn Express and Suites Jacksonville East by IHG offers 101 air-conditioned accommodations with safes and complimentary newspapers. Accommodations offer separate sitting areas. Pillowtop beds feature premium bedding. Flat-screen televisions come with premium satellite channels. Guests can make use of the in-room refrigerators, microwaves, and coffee/tea makers. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered daily and in-room massages can be requested.

Recreational amenities at the hotel include a fitness center and a seasonal outdoor pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

The free breakfast at Holiday Inn Express and Suites Jacksonville East by IHG gets high marks from our customers. During your stay, you'll be within walking distance of Regency Square Mall. Features include free WiFi in public areas and free self parking, plus a gym.
  • Free buffet breakfast served daily
  • Free WiFi
  • Free self parking
  • Take a swim in the seasonal outdoor pool
  • Amenities include free lobby newspapers, a front-desk safe, and a 24-hour business center
  • Onsite recreation includes a gym
  • Guests have great things to say about the clean accommodations and the breakfast
  • 7 minutes by car from St. Johns Town Center and 12 minutes from Jacksonville Cruise Terminal
Holiday Inn Express and Suites Jacksonville East by IHG offers its guests a fitness center and a seasonal outdoor pool. Public spaces have free WiFi. Business amenities include a 24-hour business center and a meeting room. Free breakfast is available daily. A terrace, a vending machine, and multilingual staff are also featured at the business-friendly Holiday Inn Express and Suites Jacksonville East by IHG. Free self parking is available.

Smoking is allowed in designated areas at this Jacksonville hotel.

Guests are served free buffet breakfast on weekdays from 6:30 AM to 9:30 AM and on weekends from 7:00 AM to 10:00 AM.

Languages

English, Filipino, Russian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free uncovered self-parking on site
  • Wheelchair-accessible parking and van parking available
  • On-site parking includes off-street options

Food and drink

  • Free buffet breakfast available 6:30 AM–9:30 AM on weekdays and 7:00 AM–10:00 AM on weekends
  • Coffee/tea in a common area

Things to do

  • Fitness centre
  • Seasonal outdoor pool

Family friendly

  • Fence around the pool
  • Free cots/infant beds
  • Corner/local shop
  • Laundry facilities
  • Microwave
  • Fridge
  • Seasonal outdoor pool

Conveniences

  • Banquet hall
  • Lift
  • Free newspapers in reception
  • Front-desk safe
  • Corner/local shop
  • Vending machine

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Multilingual staff

Business services

  • 24-hour business centre
  • A meeting room

Outdoors

  • Pool sunloungers
  • Pool umbrellas
  • Terrace

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices available
  • Braille signage
  • Lift
  • Handrails in stairwells
  • Pool hoist on site
  • Step-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • Designated smoking areas
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Free cots/infant beds
  • Pillow-top mattress
  • Premium bedding

Bathroom

  • Free toiletries
  • Hairdryer
  • Private bathroom
  • Shower/bath combination
  • Towels

Entertainment

  • Flat-screen TV
  • Premium channels
  • Satellite channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Fridge

More

  • Desk
  • Free local calls
  • Free newspapers
  • In-room massage
  • Iron/ironing board
  • Laptop-friendly workspace
  • Phone
  • Safe
  • Separate sitting area

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 8:00 AM
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Payment types at the property

Important information

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property.

We should mention

  • The seasonal pool will open in March and close in November.
  • Pool access available from 8:00 AM to 10:00 PM.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Alcohol isn't served at Holiday Inn Express and Suites Jacksonville East by IHG.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Holiday Inn Express Hotel Jacksonville East
Holiday Inn Express Jacksonville East
Holiday Inn Express Jacksonville East Hotel
Holiday Inn Express Suites Jacksonville East
Inn Express Jacksonville East
Holiday Inn Express Suites Jacksonville East
Holiday Inn Express Suites Jacksonville East an IHG Hotel
"Holiday Inn Express Suites Jacksonville East an IHG Hotel"

Holiday Inn Express and Suites Jacksonville East by IHG Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 488 out of 1007 reviews
Rating 8 - Good. 286 out of 1007 reviews
Rating 6 - Okay. 116 out of 1007 reviews
Rating 4 - Poor. 68 out of 1007 reviews
Rating 2 - Terrible. 49 out of 1007 reviews

8.4/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and had a great breakfast selection
Stayed 2 nights in Nov 2024

10/10 Excellent

Christian

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2024

8/10 Good

Lisa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was very humid feeling, had to keep air colder than normal due to the wet humid feel. No other rooms available to switch too. Otherwise, stay was good
Stayed 3 nights in Oct 2024

10/10 Excellent

Mohammed

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2024

8/10 Good

Manekia

Travelled with family
Excellent stay
Stayed 1 night in Nov 2024

6/10 Okay

Carla

Liked: Cleanliness
This hotel was hidden behind a large building. The road it is on, is poorly lit. In order to get to the property coming from the north, you had to turn across 3 lanes of constant traffic. The small road you turn onto, is hard to locate. Most times you could not make the turn. You had to go forward, make a U-Turn. and then head back. If you needed to head south from the hotel, you had to cross the same 3 lanes and then get in a far left turn lane. Due to the constant traffic, it was almost impossible. You had to go forward and make another U turn to get on your way. This hotel is in a very bad location. During my stay I requested housekeeping early in the morning. They said it would be no problem. Housekeeping arrived around 3 PM. They were not aware the request had even been made. The front desk area was left without staff for a substantial portion of the day. Service appears to be lacking at this hotel. Having said this, the property was cleaned and well maintained. It had one of the best hotel breakfast buffets that I had ever had.
Stayed 3 nights in Nov 2024

6/10 Okay

Kelly

Business traveller
Disliked: Staff & service
Stayed 1 night in Nov 2024

6/10 Okay

Akaisha

Travelled with family and small children
Liked: Staff & service, amenities
Decent for the price however the air didnt work and there was this horrible smell ..... no need to complain as they were fully booked .... id come back if i was there more than a day
Stayed 1 night in Nov 2024

10/10 Excellent

Laura

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was great and clean.
Stayed 1 night in Nov 2024

10/10 Excellent

Eunjung

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean room and good breakfast! Good place to family.
Stayed 1 night in Nov 2024

10/10 Excellent

JUAN

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Siempre nos va muy bien con Holiday Inn
Stayed 1 night in Nov 2024

2/10 Terrible

Lisa, McDonough

Disliked: Cleanliness, staff & service, property conditions & facilities
The run did not drain and the noise level was unreal. Car alarm started going off at 6 am and was still going off when we left at 10 am. Other guest had pets barking and creating at doors and other individuals staying were slamming doors and hollering in the hall at all hours. Called front desk and they made an excuse for them.
Stayed 1 night in Oct 2024

8/10 Good

Michael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall, very enjoyable. Beds were comfortable, room was an adequate size for 3 adults. We appreciated having the fridge and microwave and coffee maker. Front desk was generous with providing more coffee. Breakfast was just what we wanted - omelets, sausage, fruit, along with muffins and pastries. We would stay here again!
Stayed 2 nights in Oct 2024

10/10 Excellent

El Bruh

Stayed 1 night in Oct 2024

10/10 Excellent

Janine

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great weekend stay!
We loved the spaciousness of the room, perfect for my husband and small child. Loved the name brand products for hand washing, lotion, body wash, hair shampoo, and hair conditioner. The breakfast setup was great - solid options for various diets and especially liked the hot items. The gym as just off the lobby and did not feel claustrophobic that some hotel gyms tend to feel. The only knock I would have is the thinness of the walls on the door that lead to the hall. We could hear people coming in and out through the night (might have been a more busy weekend but we heard a lot more people coming through the hallways than I hear at other hotels.)
Stayed 1 night in Oct 2024

2/10 Terrible

John

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Oct 2024

8/10 Good

Betty

Stayed 1 night in Sep 2024

10/10 Excellent

Abdelnaser

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My stay was good
Stayed 2 nights in Oct 2024

8/10 Good

Robert

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024

8/10 Good

richard

Stayed 4 nights in Sep 2024

10/10 Excellent

Patricia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed the breakfast. It was very good.
Stayed 1 night in Oct 2024

6/10 Okay

Kevin

Travelled with partner
Liked: Cleanliness, staff & service
My wife was with me on this 4 night trip. I had to ask two times for more towels and wash cloths. And, they are very thin and threadbare. No coffee pot in my room.
Stayed 5 nights in Oct 2024

10/10 Excellent

Tracy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2024

10/10 Excellent

Lupita

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were very big! All the staff that we interacted with was nothing but helpful and super nice! The breakfast was good too!! Will definitely book here if I’m ever back in the area.
Stayed 2 nights in Oct 2024

10/10 Excellent

Irnie

Stayed 1 night in Jun 2024

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