Hilton Garden Inn Jacksonville Downtown Southbank

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Dates

February 2025

March 2025

Presidential Suite, 1 King | Living area

Overview
Rooms
Location
Policies

Very good

Popular amenities

Pool

Breakfast available

Hot tub

Room service

24/7 front desk

Explore the area

1201 Kings Avenue, Jacksonville, FL, 32207

Baptist Medical Center Jacksonville
‪15 min walk‬
Friendship Park
‪15 min walk‬
Museum of Science and History
‪16 min walk‬
Jacksonville, FL (JAX-Jacksonville Intl.)
‪22 min drive‬

Room options

Premium bedding, down duvets, in-room safe, laptop workspace

Room, 2 Queens, Accessible w/ Roll In Shower

Sleeps 4
2 Queen Beds

Room, 1 King, Accessible w/ Roll In Shower

Sleeps 2
1 King Bed

37-inch LCD TV with satellite channels, TV

Junior Suite, 2 Queen

Sleeps 5
2 Queen Beds

Room, 1 King, Mobility Access w/ Tub

Sleeps 2
1 King Bed

Room, 1 King, Hearing Accessible

Sleeps 2
1 King Bed

Presidential Suite, 1 King

Sleeps 4
1 King Bed

Junior Suite, 1 Queen, Hearing Accessible

Sleeps 5
2 Queen Beds

Room, 2 Queens, Accessible w/ Bathtub

Sleeps 4
2 Queen Beds

Junior Suite, 1 King

Sleeps 2
1 King Bed

Room, 2 Queen, Hearing Accessible

Sleeps 4
2 Queen Beds

Room, 1 King

Sleeps 2
1 King Bed

Room, 2 Queens, Accessible

Sleeps 4
2 Queen Beds

Room, 2 Queen

Sleeps 4
2 Queen Beds

Room, 1 King

Sleeps 2
1 King Bed

Similar properties

Pool

Pet-friendly

Free WiFi

Restaurant

for 1 room

includes taxes & fees

16 Feb - 17 Feb

About this property

Jacksonville hotel in Southside with a 24-hour fitness center and a 24-hour front desk

Along with an outdoor pool, this hotel has a restaurant and a 24-hour fitness center. WiFi in public areas is free. Other amenities include a bar/lounge, a spa tub, and self parking.

Hilton Garden Inn Jacksonville Downtown Southbank offers 123 accommodations with safes and coffee/tea makers. Beds feature down comforters and premium bedding. 37-inch LCD televisions come with premium satellite channels. Refrigerators and microwaves are provided. Bathrooms include showers, complimentary toiletries, and hair dryers.

This Jacksonville hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desk chairs and complimentary weekday newspapers, as well as phones; free local calls are provided (restrictions may apply). Housekeeping is offered daily and hypo-allergenic bedding can be requested.

An outdoor pool and a spa tub are on site. Other recreational amenities include a 24-hour fitness center.

Children under 15 years old are not allowed in the swimming pool, fitness facility, or spa tub without adult supervision. Guests under 15 years old are not allowed in the swimming pool, fitness facility, or spa tub.

The recreational activities listed below are available either on site or nearby; fees may apply.

Our customers tell us they can't get enough of the helpful staff at Hilton Garden Inn Jacksonville Downtown Southbank. During your stay, you're just a quick walk from Jacksonville Historical Center. Enjoy features like free WiFi in public areas, plus an outdoor pool and a restaurant. This property offers pet-friendly amenities like food and water bowls.

Free WiFi and wired Internet
Grab something to eat at the restaurant or stop for a drink at the bar/lounge
Cooked-to-order breakfast served daily for a fee
Self parking available for a fee
Take a swim in the outdoor pool or soak in the spa tub
Services include dry cleaning/laundry, luggage storage, and limo or town car service
Onsite recreation includes a 24-hour gym
Just a 5-minute drive from VyStar Veterans Memorial Arena and 14 minutes from St. Johns Town Center
Cats and dogs welcome for a fee
Pet-friendly amenities are available, including food and water bowls

Hilton Garden Inn Jacksonville Downtown Southbank offers its guests an outdoor pool, a spa tub, and a 24-hour fitness center. There's a restaurant on site. You can enjoy a drink at the bar/lounge. WiFi and wired Internet are free in public spaces.

Business amenities include meeting rooms and limo/town car service. Event space at this hotel measures 1226 square feet (114 square meters) and includes conference space. Hilton Garden Inn Jacksonville Downtown Southbank also features multilingual staff, complimentary newspapers in the lobby, and laundry facilities. For a fee, parking is available.

Smoking is allowed in designated areas at this 3-star Jacksonville hotel.

For a fee, guests can enjoy cooked-to-order breakfast on weekdays from 6:00 AM to 10:00 AM and on weekends from 7:00 AM to 11:00 AM.

Hilton Garden Inn Jacksonville Downtown Southbank has a restaurant on site.

Garden Grille & Bar - Onsite bar. Open daily.

Room service (during limited hours) is available.

Languages

English

Property amenities

Internet

Available in all rooms: Free WiFi and wired Internet
Available in some public areas: Free WiFi and wired Internet

Parking and public transport

Secured self parking on site (USD 20.00 per day; includes in/out privileges)
Electric car charging station on site
Wheelchair-accessible parking and van parking available
Limo/town car service

Food and drink

Cooked-to-order breakfast available for a fee 6:00 AM–10:00 AM on weekdays and 7:00 AM–11:00 AM on weekends: USD 7.50-21.50 per person
1 restaurant
1 bar
Room service available

Restaurants on site

Garden Grille & Bar

Things to do

24-hour fitness centre
Outdoor pool
A hot tub

Family friendly

Fence around the pool
Free cots/infant beds
Laundry facilities
Microwave
Outdoor pool
Fridge
Rollaway/extra beds (surcharge)

Conveniences

ATM/banking services
Banquet hall
Lift
Free newspapers in reception
Front-desk safe

Guest services

24-hour front desk
Daily housekeeping
Dry-cleaning service
Laundry facilities
Luggage storage
Multilingual staff
Wedding services

Business services

Conference space (1226 square feet)
Meeting rooms

Outdoors

Pool sunloungers

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Braille signage
Lift
Phone accessibility kit
Step-free path to entrance
Well-lit path to entrance
Wheelchair-accessible parking
Wheelchair-accessible path to lift
Wheelchair-accessible pool
Wheelchair-accessible registration desk
Wheelchair-accessible restaurant
Wheelchair-accessible van parking
Wheelchair-accessible (may have limits)

Designated smoking areas
TV in lobby

Room amenities

Bedroom

Air conditioning (climate-controlled)
Bed sheets
Down duvet
Free cots/infant beds
Hypo-allergenic bedding
Premium bedding
Rollaway/extra beds (surcharge)

Bathroom

Free toiletries
Hairdryer
Private bathroom
Shower
Towels

Entertainment

37-inch LCD TV
Premium channels
Satellite channels

Food and drink

Coffee/tea maker
Microwave
Fridge

Connecting rooms available
Desk chair
Free local calls
Free newspapers (weekdays)
Laptop-friendly workspace
Phone
Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 4:00 AM

Early check-in subject to availability

Early check-in is available for a fee

Contactless check-in available

Express check-in available

Minimum check-in age: 21

Check-out

Check-out before 11:00 AM

Contactless check-out available

Late check-out subject to availability

A late check-out fee will be charged

Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

Pets: USD 75 per accommodation, per stay (maximum USD 125 per stay)
Only dogs and cats are allowed
Maximum 2 (weight limit: 75 lbs per pet)
Food and water bowls are available
Service animals are exempt from fees

Children and extra beds

Children are welcome.

Kids stay free! Children 17 years old and younger stay free when using existing bedding.

Rollaway/extra beds are available for USD 10.0 per night.

Free cribs (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

Fee for cooked-to-order breakfast: approximately USD 7.50 to 21.50 per person
Covered self parking fee: USD 20.00 per day (in/out privileges)
Pet fee: USD 75 per accommodation, per stay (maximum USD 125 per stay)
Service animals are exempt from fees
Early check-in is available for a fee (subject to availability)
Late check-out is available for a fee (subject to availability)
Rollaway bed fee: USD 10.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards, and cash

This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)

This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property.

We should mention

Pool access available from 10:00 AM to 10 PM.
Children 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hilton Garden Inn Downtown/Southbank

Hilton Garden Inn Downtown/Southbank Hotel

Hilton Garden Inn Downtown/Southbank Hotel Jacksonville

Hilton Garden Inn Jacksonville Downtown/Southbank

Hilton Garden Inn Jacksonville Downtown Southbank Hotel

Hilton Garden Inn Southbank Hotel

Hilton Garden Inn Southbank

Hilton Jacksonville Southbank

Hilton Garden Inn Jacksonville Downtown Southbank Hotel

Hilton Garden Inn Jacksonville Downtown Southbank Jacksonville

Hilton Garden Inn Jacksonville Downtown Southbank Reviews

8.4

Very good

8.8/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

10/10 Excellent

Cindy

29 Oct 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Jose was an excellent bartender!

Stayed 5 nights in Oct 2024

4/10 Poor

Chad

Travelled with family and small children

29 Oct 2024

Disliked: Cleanliness

The front desk staff was great. That’s about where it end. I was placed in a handicap room for some reason. The fridge didn’t work and ruined our left overs and food we purchased for breakfast as the breakfast meal is super expensive for just add water eggs and such. Our room was never cleaned or towels restocked for some reason. Bed was not comfortable at all and the blankets are stupid thin and hard to figure out as they are fitted to the bed. Then to be woken up in the early hours by the loud Cuban staff shouting at each other down the hallways all morning while cleaning. Disappointed as we have stayed here before and didn’t have this experience on the last stay. I don’t think we will be back.

Stayed 2 nights in Oct 2024

8/10 Good

Verified traveller

28 Oct 2024

Liked: Cleanliness, property conditions & facilities, room comfort

Good location and updated rooms

The hotel is in a good location. Everyone says that the San Marco neighborhood is the best in Jacksonville and it's convenient to take the Skywalk or water taxis over to the stadium. The room was nicely updated and pretty large. My only complaint was that there was never coffee in the morning in the lobby. You pay for breakfast, but there was complimentary coffee and it was always empty.

Stayed 4 nights in Oct 2024

4/10 Poor

Joshua

28 Oct 2024

Disliked: Cleanliness, property conditions & facilities, room comfort

Left much to be desired.

Not so good. I didn’t realize I would be playing exterminator during my stay. Three cockroaches. And the remnants of another that was killed prior but left on the carpeting. No room service available. There’s a five bar across the street playing club music until 2am which you could literally feel in the room. I asked for parking to be comped to make up for the inconvenience and was ghosted. Front desk attendants were not professional nor welcoming. Sorry sack for a Hilton brand hotel. Will not be staying again.

Stayed 2 nights in Oct 2024

10/10 Excellent

Michael A

27 Oct 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 1 night in Oct 2024

10/10 Excellent

Fernandez

26 Oct 2024

Stayed 1 night in Oct 2024

10/10 Excellent

Stephanie

22 Oct 2024

Liked: Cleanliness, staff & service, property conditions & facilities

N/A

Stayed 2 nights in Oct 2024

8/10 Good

Joshua

16 Oct 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Not a bad spot. Prefer something walking distance to night life

Stayed 1 night in Aug 2024

6/10 Okay

Darren

12 Oct 2024

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

We were given a horrible room when we first arrived. After seeing the room we had to convince the lady at the front that we purchased and paid for a king upgraded room. She finally gave us the room we paid for. A lamp shade fell out of the bathroom light and shuddered everywhere. I had to ask 3 x to have it vacuumed up and not swept as there were tiny pieces everywhere. Again huge attitude at the front desk.

Stayed 2 nights in Oct 2024

8/10 Good

Vanessa

12 Oct 2024

Liked: Cleanliness, staff & service

Stayed 2 nights in Oct 2024

8/10 Good

William

7 Oct 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 1 night in Oct 2024

10/10 Excellent

Dawn

7 Oct 2024

Stayed 2 nights in Sep 2024

2/10 Terrible

Alisha

Travelled with family, Travelled with partner

6 Oct 2024

Disliked: Amenities

The room was unacceptable. Our towels had hair in them which did not belong to us as guests. After turning on the shower there were personal hairs on the walls and at the bottom of the shower. After making it to the bed and moving the pillows, several strands of hair were there as if the sheets were not clean. At the foot of the bed there were dark stains on the sheets. This was unsanitary and served great discomfort.

Stayed 1 night in Oct 2024

10/10 Excellent

Lisa

Travelled with family

4 Oct 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Efficient and friendly staff, clean room, short drive to Amelia Island.

Stayed 2 nights in Sep 2024

6/10 Okay

Kyle

Business traveller

3 Oct 2024

Liked: Cleanliness, property conditions & facilities, room comfort

Disliked: Staff & service

Stayed 1 night in Sep 2024

10/10 Excellent

Javon

23 Sept 2024

Stayed 1 night in Sep 2024

10/10 Excellent

Francis

Travelled with family

22 Sept 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 1 night in Sep 2024

10/10 Excellent

charles

22 Sept 2024

Stayed 2 nights in Aug 2024

10/10 Excellent

Christian

16 Sept 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 2 nights in Sep 2024

10/10 Excellent

Sondrica

3 Sept 2024

Liked: Staff & service, property conditions & facilities

Stayed 1 night in Sep 2024

10/10 Excellent

MENNO

Business traveller, Travelled with partner

2 Sept 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Newly renovated rooms that were very nice, beds were comfortable and the pool was great. Hotel is very close to MOSH museum and the Riverwalk which is perfect for evening activities. We would definitely stay here again.

Stayed 5 nights in Jul 2024

10/10 Excellent

Mark

1 Sept 2024

Stayed 1 night in Aug 2024

8/10 Good

Kevin

31 Aug 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Hotel was very clean and nice, but be aware that you have to pay $20 a day to park and breakfast that is very continental, is $14.95.

Stayed 1 night in Aug 2024

8/10 Good

Amy

Travelled with group

29 Aug 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The hotel is very clean and the staff friendly. We stayed and attended a concert at daily’s place which was less than 10 minute drive which was very convenient.

Stayed 1 night in Aug 2024