2/10 Terrible
Joanna
17 Oct 2024
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
We evacuated here during Hurricane Milton and unfortunately, the hotel capitalized on our misfortune.
I checked the regular rates (weekends included) which are about $80-$110 yet they charged $170 during the hurricane. Expedia's site lists the pet fee as $50 but onsite they stated it was actually $75 plus tax.
Price gauging aside, the shower in the bathroom was dirty with hair and had mold on the ceiling, there was a broken dresser that exposed live wiring and the room smelled like cigarettes. Since it was unsafe to return home and we did not have a place to go, we asked to extend the reservation by one night which was quoted even higher and carried an additional pet fee. When we asked if the extra pet fee could be waived due to the circumstances (although it's supposed to be $75 for a 1-4 day stay and we were only booked for one night) they said no because it was a "separate booking".
Positives: the area has nearby dining and grocery stores, the breakfast was fine and the lobby was clean.
We talked to other evacuees there who shared a very similar experience the consensus is that such a lack of empathy from the establishment during a state emergency was not only disappointing but very disheartening.
The hotel was maybe acceptable but based on principle alone, I'd never stay here again.
Joanna
Stayed 1 night in Oct 2024