2/10 Terrible
Paola
Travelled with partner
17 Sept 2024
Disliked: Cleanliness, amenities, property conditions & facilities
DO NOT BOOK HERE, CHEAPER IS NOT ALWAYS BETTER! Price gaging! Truly one of the worst hotel experiences I have ever had. We arrived at Hollywood beach hotels around 3am from a flight. First they charge you a ridiculous cleaning fee and security deposit was deposited into my account the day after check out and taken back from my account without my consent. Once we arrived to the room the lack of cleanliness was incredibly apparent even in the dark. In the morning is when we realized our bed sheets had yellow urine stains on them and there was dog hair all over our pillows. The ceiling next to the window looked like it had mold. We asked to be moved to a cleaner room and we were moved to a bigger spaced room but unfortunately the cleanliness didn’t change. In fact, there were roaches crawling out the walls in this room. There was no hot water. There was a used bar of soap when we got there and there were dead bugs in the other room. The sink wouldn’t drain so we had to brush our teeth in the kitchen sink. The area felt very unsafe. The first morning there, we were victims of a hit and run on the parking lot of the property. When asking for help to view the footage of the accident to get the license plate, the security guard assisting me made me feel extremely uncomfortable by continuously insinuated inappropriate remarks assuming my sexual orientation. Checked out 3 days early but no refund or consideration from any staff member for this inconvenience.
Paola
Stayed 4 nights in Sep 2024