The Canvas Dubai - MGallery Hotel Collection - Reviews, Photos & Rates

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Dates

February 2025

March 2025

Outdoor pool, open 8 AM to 7 PM, pool umbrellas, pool loungers

Couples treatment room(s), aromatherapy, deep-tissue massages

Rainfall showerhead, eco-friendly toiletries, hair dryer, slippers

Overview
Rooms
Location
Policies

Very good

Popular amenities

Bar
Breakfast available
Room service
Parking included

Explore the area

23, Kuwait Street, Port Rashid, Dubai, Dubai, 116656

Dubai Cruise Terminal
‪14 min walk‬
Meena Bazaar
‪17 min walk‬
Dubai Museum
‪3 min drive‬
Dubai (DXB-Dubai Intl.)
‪15 min drive‬

Room options

Junior Suite with 1 King Size Bed

52 sq m
Sleeps 4
1 King Bed

Superior Room, 2 Single Beds

48 sq m
Sleeps 4
2 Twin Beds

Premium bedding, minibar, in-room safe, desk

Superior Room, 1 King Bed

48 sq m
Sleeps 4
1 King Bed

Executive Room, 1 King Bed (High Floor)

48 sq m
Sleeps 4
1 King Bed

Executive Suite, 1 King Bed

70 sq m
Sleeps 4
1 King Bed

Similar properties

Pool
Spa
Parking included
Free WiFi

for 1 room

includes taxes & fees

8 Mar - 9 Mar

About this property

The Canvas Dubai - MGallery Hotel Collection

Luxury Dubai hotel in Bur Dubai with 2 restaurants

Along with 2 restaurants, this hotel has an outdoor pool and 2 bars/lounges. Free WiFi in public areas and free valet parking are also provided. Additionally, a health club, a snack bar/deli, and a sauna are onsite. Housekeeping is available on request.

The Canvas Dubai - MGallery Hotel Collection offers 164 air-conditioned accommodations with minibars and safes. Accommodations offer separate sitting areas. Beds feature premium bedding. LED televisions come with cable channels. Bathrooms include bathtubs or showers with rainfall showerheads, slippers, complimentary toiletries, and hair dryers.

This Dubai hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and irons/ironing boards. Change of towels and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered daily.

Recreational amenities at the hotel include an outdoor pool, a health club, and a sauna.

Children under 17 years old are not allowed in the swimming pool, health club, or fitness facility without adult supervision. Guests under 18 years old are not allowed in the swimming pool, health club, fitness facility, or hot tub.

Guests can pamper themselves by indulging in the onsite spa services. There are 3 treatment rooms including rooms for couples. Services include deep-tissue massages, Swedish massages, Thai massages, and manicures and pedicures. A variety of treatment therapies are provided, including aromatherapy and reflexology.

Our customers tell us they can't get enough of the helpful staff at The Canvas Dubai - MGallery Hotel Collection. During your stay, you'll be within walking distance of Dubai Museum. You'll find features like free WiFi in public areas and free valet parking, plus 2 restaurants.

Free WiFi
Free valet parking and self parking
Options for a bite to eat or a relaxing drink include 2 restaurants, a coffee shop, and 2 bars/lounges
Continental breakfast served daily for a fee
Take a swim in the outdoor pool
Services include a free kid's club, dry cleaning/laundry, and a concierge
Onsite recreation includes a gym, a steam room, and a sauna
Just a 3-minute drive from Dubai Creek and a few minutes from Dubai Museum

The Canvas Dubai - MGallery Hotel Collection offers its guests an outdoor pool, a health club, and a sauna. There are 2 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can unwind with a drink at one of the 2 bars/lounges. A computer station is on site and WiFi is free in public spaces.

Business amenities include a business center and 2 meeting rooms. Spa services, a terrace, and a complimentary children's club are also featured at the luxury The Canvas Dubai - MGallery Hotel Collection. Free self parking and valet parking are available.

Smoking is allowed in designated areas at this 5-star Dubai hotel.

For a fee, guests can enjoy continental breakfast daily from 6:30 AM to 10:30 AM.

Azalya Restaurant - This restaurant serves brunch, lunch, and dinner. A children's menu is available. Reservations are required.

Signature Sanjeev Kapoor - This restaurant specializes in Indian cuisine and serves lunch and dinner. Reservations are required. Open daily.

Alfonxo - This sushi bar specializes in Japanese cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar. Open daily.

Estrellas Skyline Lounge - This rooftop bar overlooks the pool. Happy hour is offered. Open daily.

24-hour room service is available.

Languages

Arabic, English, Filipino, French, German, Hindi, Indonesian, Italian, Malay, Russian, Thai, Urdu

Property amenities

Internet

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi

Parking and public transport

Free self-parking on site
Free valet parking on site
Electric car charging station on site

Food and drink

Continental breakfast available for a fee daily 6:30 AM–10:30 AM: AED 80 for adults and AED 60 for children
2 restaurants and 1 coffee shop/cafe
2 bars/lounges
24-hour room service
Coffee/tea in a common area

Restaurants on site

Azalya Restaurant
Signature Sanjeev Kapoor
Alfonxo
Estrellas Skyline Lounge

Things to do

Art gallery
Fitness centre
Outdoor pool
Sauna
Spa services
Steam room

Family friendly

Free children's club
Free cots/infant beds
Laundry facilities
Outdoor pool
Rollaway/extra beds (surcharge)
Snack bar/deli
Soundproofed rooms

Conveniences

Banquet hall
Lift
Free newspapers in reception
Front-desk safe
Gift shop/newsstand
Water dispenser

Guest services

24-hour front desk
Change of bedsheets (on request)
Change of towels (on request)
Concierge services
Daily housekeeping
Dry-cleaning service
Hair salon
Laundry facilities
Luggage storage
Multilingual staff
Porter/bellhop
Tour/ticket assistance
Turndown service

Business services

Business centre
Computer station
Meeting rooms - 2

Outdoors

Pool sunloungers
Pool umbrellas
Terrace

Spa

3 treatment rooms
Aromatherapy
Couples treatment room(s)
Manicures and pedicures
Massage - deep-tissue
Massage - Swedish
Massage - Thai
Massage/treatment rooms
Reflexology

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Lift
Wheelchair-accessible path to lift

100% renewable energy
Annual offsets purchased for at least 10% of carbon footprint
At least 80% of lighting from LEDs
At least 80% of food locally sourced
At least 80% organic food
Biodegradable coffee stirrers
Comprehensive recycling policy
Designated smoking areas
Double-glazed windows
Humane treatment of captive wild animals
Local artist showcase
Local culture and ecosystem education
Locally owned and organised tours and activities
No plastic coffee stirrers
No plastic drinking straws
No plastic soft drinks bottles
Reusable cups only
Reusable tableware only
Romance packages available
Vegan dining options
Vegetarian dining options

Room amenities

Bedroom

Air conditioning
Bed sheets
Free cots/infant beds
Premium bedding
Rollaway/extra beds (surcharge)

Bathroom

Bath or shower
Eco-friendly toiletries
Hairdryer
Rainfall showerhead
Towels

Entertainment

TV channels
LED TV

Food and drink

Champagne service
Free bottled water
Minibar
Wet bar

Bulk dispenser for toiletries
Connecting rooms available
Desk
Eco-friendly cleaning products provided
Energy-saving switches
Iron/ironing board
Laptop-friendly workspace
LED light bulbs
Phone
Recycling
Safe
Separate sitting area
Slippers
Soundproofing
Turndown service
Water-efficient showers only

Policies

Check-in

Check-in time starts at 3:00 PM

Early check-in subject to availability

Early check-in fee: AED 250

Contactless check-in available

Late check-in subject to availability

Minimum check-in age: 18

Check-out

Check-out before noon

Contactless check-out available

Late check-out subject to availability

Late check-out fee: AED 450

Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

For any questions, please contact the property using the information on the booking confirmation

The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification.

Access methods

Staffed front desk

Pets

Pets and service animals are not allowed at The Canvas Dubai - MGallery Hotel Collection

Children and extra beds

Children are welcome.

Kids stay free! One child 12 years old or younger stays free when using existing bedding.

Rollaway/extra beds are available for AED 157.5 per night.

Free cribs (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

A tax is imposed by the city: AED 20.00 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

Fee for continental breakfast: approximately AED 80 for adults and AED 60 for children
Early check-in fee: AED 250 (subject to availability)
Late check-out fee: AED 450 (subject to availability)
Rollaway bed fee: AED 157.5 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts credit cards, debit cards, and cash

This property reserves the right to pre-authorize the guest's credit card prior to arrival.

Cashless transactions are available

This property uses a grey water recycling system

Safety features at this property include a fire extinguisher

This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.

We should mention

In accordance with local laws, unmarried guests may be restricted from sharing rooms. Guests are obligated to provide proof of marriage, if requested by the property.
Pool access available from 8 AM to 7 PM.
Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
One child 12 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
Registered guests are the only ones allowed to be in guestrooms.
Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
Pets and service animals are not allowed on site.

Property is also known as

Dubai Melia

Canvas Hotel Dubai MGallery Sofitel

Melia Hotel Dubai

Canvas Hotel MGallery Sofitel

Canvas Dubai MGallery Sofitel

Canvas MGallery Sofitel

The Canvas Hotel Dubai MGallery

The Canvas Dubai - MGallery Hotel Collection Hotel

The Canvas Dubai - MGallery Hotel Collection Dubai

The Canvas Dubai - MGallery Hotel Collection Hotel Dubai

The Canvas Dubai - MGallery Hotel Collection Reviews

8.0

Very good

8.2/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

7.4/10

Eco-friendliness

10/10 Excellent

Tommi

Travelled with family

7 Nov 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great

Great place to stay near at cruise port! Special thanks for Kusum about super kind service :)

Stayed 3 nights in Nov 2024

2/10 Terrible

John

23 Oct 2024

Stayed 1 night in Oct 2024

10/10 Excellent

Nimesh

11 Oct 2024

Stayed 5 nights in Sep 2024

8/10 Good

dyeshia

Travelled with family

14 Aug 2024

Liked: Cleanliness, property conditions & facilities

Property is beautiful.staff needs to do a better job with accommodating guest. The valet was amazing they helped with everything directions, luggage, calling taxi

Stayed 5 nights in Jul 2024

10/10 Excellent

Rafeek

11 Aug 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Very good staff and helpful everything is perfect 👍

Stayed 7 nights in Aug 2024

10/10 Excellent

Vijay

Business traveller

10 Aug 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Best accor hotel

Stayed 2 nights in Aug 2024

10/10 Excellent

Vijay, Miami

7 Aug 2024

Stayed 1 night in Aug 2024

10/10 Excellent

Justin

Business traveller

31 Jul 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Enjoyed the stay

Stayed 1 night in Jul 2024

10/10 Excellent

Achal

26 Jul 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 13 nights in Jul 2024

8/10 Good

Gulilat

23 Jul 2024

Liked: Cleanliness, property conditions & facilities

Stayed 9 nights in Jul 2024

2/10 Terrible

Ogunnike

22 Jul 2024

Disliked: Cleanliness, staff & service, property conditions & facilities

For those booking a junior suite please look elsewhere. We booked the jjnior suite for 11 days and was appalled by the condition on the room. The fixtures were rusted over in the bathroom and living room area. We had to look for a different room however all the junior suites were the same. They then offered us the exec suite which was better. The staff cooking the breakfast was unhygienic. He would touch the ingredients with his hand then touch his phone and put his hand back into the food. I was disgusted and sat in the most convenient seat that allowed me to see exactly what he was doing. I did address it with him but was met with a smile. The shower leaked into the toilet. The corridor on the 2nd floor had a leaking ceiling just by the lifts, where my huband would get splashed. The gym whilst it was minimal it was expected but the towels they had provided were all dirty. I would pull one dirty, 2nd dirty, third fourth and fift all dirty. There was a gentleman also working out with me and my husband and he was shocked at my dicovery. I have images to support everything i mentioned. They gave us a complementary honeymoon cake but it was stale and would have rathered not been given anything if it wasnt going to be edible. On one night i ordered room service. Scrambled eggs very well done with onions and mushrooms. Instead they gave me an omelette with bacon. This is an islamic country so they accidentally adding bacon to someones order is beyond me. Not one apology.

Stayed 10 nights in Jul 2024

2/10 Terrible

MANUEL SIMON

20 Jul 2024

Disliked: Cleanliness, property conditions & facilities, room comfort

Stayed 7 nights in Jul 2024

2/10 Terrible

Rafik

Travelled with family

12 Jul 2024

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

Everything was horrible the staff service and behavior was terrible reception doesn’t even know how to speak to there clients , smell in the room , dirty carpet , dirty corners, hospitality at its lowest , noise of party just under our room and staff tells us it finishes in 10 minutes every 30 minute when we call them about it , never coming back again even thought we gave it a chance 3 times each time was a bigger deception, Accor should even remove remove there name from there for how much it hurts the brand

Stayed 1 night in Jun 2024

8/10 Good

Kinga

Travelled with family and small children

7 Jul 2024

Liked: Amenities, property conditions & facilities

Hotel service of the bar and restaurants isn’t leveling up to 5 star hotel at all . The lobby service is very kind and helpful but the restaurant of the staff has a lot to learn about cleaning and customer service .

Stayed 4 nights in Jul 2024

2/10 Terrible

Rafik

Travelled with family

22 Jun 2024

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

Stayed 1 night in Jun 2024

8/10 Good

Jennifer

Travelled with family, Travelled with family and small children

31 May 2024

Liked: Staff & service

Disliked: Property conditions & facilities

the service was good but he housekeeping wasn't good enough , the fridge is of dirty not clean enough the quality of the facility wasn't feel like 5 star >>> quality is not good enough there is an disco room in B1 area , smells so bad ... the cigarette smells every there .. so my client have to change the room ...like the front desk is very good service , he change the room for us the next day so in overall this hotel cannot great in five star .... only 3.5

Stayed 3 nights in May 2024