Grand Excelsior Hotel Bur Dubai

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Dates

December 2024

January 2025

Sauna, hot tub, steam room, body treatments, mud baths

Overview
Rooms
Location
Policies

Good

Popular amenities

Bar

Pool

Hot tub

Spa

Gym

Parking included

Explore the area

Kuwait Road - Bur Dubai, Dubai, 121545

BurJuman Mall
15 min walk
Claypot - Indian Cuisine
1 min walk
ADCB Station
14 min walk
Dubai (DXB-Dubai Intl.)
14 min drive

Room options

Deluxe Room

40 sq m
Sleeps 3
1 King Bed OR 2 Twin Beds

Minibar, in-room safe, desk, soundproofing

Premium Room

65 sq m
Sleeps 3
1 King Bed

Family Room

53 sq m
Sleeps 4
1 Double Bed and 2 Twin Beds

Premium Suite, 1 Bedroom

100 sq m
Sleeps 3
1 King Bed

Executive Suite, 1 Bedroom

79 sq m
Sleeps 3
1 King Bed

Similar properties

Pool

Parking included

Free WiFi

Restaurant

for 1 night

includes taxes & fees

1 Jan - 2 Jan

About this property

Hotel with 4 restaurants, near Dubai Cruise Terminal

4 restaurants, a full-service spa, and an outdoor pool are available at this smoke-free hotel. Free WiFi in public areas and free valet parking are also provided. Additionally, a nightclub, 7 bars/lounges, and a health club are onsite.

Grand Excelsior Hotel Bur Dubai offers 282 air-conditioned accommodations with minibars and safes. LCD televisions come with satellite channels. Bathrooms include bathtubs or showers, bidets, and hair dryers.

This Dubai hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily.

An outdoor pool and a spa tub are on site. Other recreational amenities include a health club and a sauna.

Guests can indulge in a pampering treatment at the hotel's full-service spa, Grand Lavana Spa. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and Swedish massages. The spa is equipped with a mud bath, a sauna, a spa tub, and a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

During your stay at Grand Excelsior Hotel Bur Dubai, you'll be within walking distance of Dubai Cruise Terminal. Enjoy features like free WiFi in public areas and free valet parking, plus 4 restaurants.

Free WiFi and wired Internet
Free valet parking and self parking
Enjoy international cuisine at Docklands, one of the property's 4 restaurants and 7 bars/lounges
Buffet breakfast served daily for a fee
Take a swim in the outdoor pool or soak in the spa tub
Treat yourself to deep-tissue massages, manicures and pedicures, or body treatments at Grand Lavana Spa
Services include babysitting, dry cleaning/laundry, and a concierge
Onsite recreation includes a gym, a steam room, and a sauna
15 minutes by foot from BurJuman Mall and a 4-minute drive from Dubai Cruise Terminal
Airport shuttle service available for a fee

Grand Excelsior Hotel Bur Dubai offers its guests a full-service spa, an outdoor pool, and a health club. There are 4 restaurants and 4 coffee shops/cafes, as well as a snack bar/deli. You can enjoy a drink at one of the bars, which include 7 bars/lounges and a poolside bar. A computer station is on site, and both WiFi and wired Internet are free in public spaces.

A business center, meeting rooms, and limo/town car service are available. Event space at this hotel measures 34647 square feet (3219 square meters) and includes a conference center. A nightclub, a spa tub, and a sauna are also featured at the business-friendly Grand Excelsior Hotel Bur Dubai. An airport shuttle (available 24 hours) is available for a fee. Self parking and valet parking are free.

This 4-star Dubai hotel is smoke free.

For a fee, guests can enjoy buffet breakfast daily from 6:30 AM to 11 AM.

Docklands - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.

AAngan - This restaurant specializes in Indian cuisine.

Soto Soto - This restaurant specializes in Italian cuisine and serves lunch and dinner.

24-hour room service is available.

Languages

Afrikaans, Arabic, Chinese (Mandarin), English, Farsi, Filipino, French, German, Hindi, Japanese, Russian, Thai, Urdu

Property amenities

Internet

Available in all rooms: Free WiFi and wired Internet
Available in some public areas: Free WiFi and wired Internet

Parking and public transport

Free self-parking on site
Free valet parking on site
24-hour return airport shuttle (surcharge)
Airport shuttle on request
Limo/town car service

Food and drink

Buffet breakfast available for a fee daily 6:30 AM–11 AM: AED 75 for adults and AED 37.50 for children
4 restaurants and 4 coffee shops
7 bars/lounges and 1 poolside bar
24-hour room service

Restaurants on site

Docklands
AAngan
Soto Soto

Things to do

Fitness centre
Full-service spa
Nightclub
Outdoor pool
Sauna
A hot tub
Steam room

Family friendly

Babysitting (surcharge)
Laundry facilities
Outdoor pool
Rollaway/extra beds (surcharge)
Snack bar/deli
Soundproofed rooms

Conveniences

ATM/banking services
Banquet hall
Lift
Free newspapers in reception
Front-desk safe
Gift shop/newsstand

Guest services

24-hour front desk
Concierge services
Daily housekeeping
Dry-cleaning service
Hair salon
Laundry facilities
Luggage storage
Multilingual staff
Porter/bellhop
Tour/ticket assistance
Turndown service

Business services

Business centre
Computer station
Conference centre (34647 square feet of space)
Meeting rooms

Spa

Body treatments
Body wraps
Facials
Manicures and pedicures
Massage - deep-tissue
Massage - hot stone
Massage - on the beach
Massage - prenatal
Massage - Swedish
Massage - Thai
Mud bath
Sauna
Spa open daily
Hot tub
Steam room

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Lift
Grab bar near toilet
In-room accessibility
Low-height worktop and sink
Raised toilet seat
Wheelchair-accessible (may have limits)

Smoke-free property

Room amenities

Bedroom

Air conditioning
Bed sheets
Rollaway/extra beds (surcharge)

Bathroom

Bath or shower
Bidet
Hairdryer
Private bathroom
Towels

Entertainment

LCD TV
Satellite channels

Food and drink

Coffee/tea maker
Electric kettle
Free bottled water
Minibar

Connecting rooms available
Desk
Free newspapers
Phone
Safe
Soundproofing
Turndown service

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 4 AM

Contactless check-in available

Late check-in subject to availability

Express check-in available

Check-out

Check-out before noon

Contactless check-out available

Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

No pets allowed

Children and extra beds

Children are welcome.

Kids stay free! Up to 2 children 5 years old and younger stay free when using existing bedding.

Rollaway/extra beds are available for AED 125.0 per night.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

A tax is imposed by the city: AED 15.00 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

Fee for buffet breakfast: approximately AED 75 for adults and AED 37.50 for children
Airport shuttle fee: AED 100 per vehicle (one way)
Rollaway bed fee: AED 125.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards, and cash

Safety features at this property include a fire extinguisher, a security system, and a first aid kit

Grand Excelsior Hotel Bur Dubai offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation 48 hours prior to arrival with your arrival details. Front desk staff will greet guests on arrival.

We should mention

Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
Up to 2 children 5 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
Registered guests are the only ones allowed to be in guestrooms.
Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Grand Excelsior

Grand Excelsior Bur Dubai

Grand Excelsior Hotel

Grand Excelsior Hotel Bur Dubai

Grand Excelsior Hotel Bur

Grand Excelsior Bur

Excelsior Bur Dubai Dubai

Grand Excelsior Hotel Bur Dubai Hotel

Grand Excelsior Hotel Bur Dubai Dubai

Grand Excelsior Hotel Bur Dubai Hotel Dubai

Grand Excelsior Hotel Bur Dubai Reviews

7.0

Good

7.2/10

Cleanliness

7.4/10

Staff & service

7.0/10

Amenities

7.0/10

Property conditions & facilities

6.6/10

Eco-friendliness

6/10 Okay

Verified traveller

2 Sept 2024

Disliked: Property conditions & facilities

Stayed 1 night in Aug 2024

10/10 Excellent

ALI

31 Aug 2024

Liked: Cleanliness, property conditions & facilities

Disliked: Staff & service

This is good and family oriented

Stayed 3 nights in Apr 2024

10/10 Excellent

Shandhir

28 Jul 2024

Stayed 1 night in Jul 2024

10/10 Excellent

Jasvinder

Travelled with partner

27 Jul 2024

Liked: Cleanliness, staff & service

Property requires some renovation but overall is in good condition. New towels is a must as the ones we were given were old. Swimming pool times need to be extended as 7.00pm is too early to close.

Stayed 7 nights in Jul 2024

10/10 Excellent

Shandhir

16 Jul 2024

Stayed 2 nights in Jul 2024

10/10 Excellent

Shandhir

15 Jul 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 2 nights in Jun 2024

10/10 Excellent

Shandhir

15 Jul 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Topnservice good ckean room

Stayed 3 nights in Jul 2024

2/10 Terrible

Anis

23 Apr 2024

Disliked: Staff & service, property conditions & facilities

This hotel is for hookers and their customers

Stayed 4 nights in Apr 2024

4/10 Poor

Zahir, Surrey

5 Feb 2024

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

Very bad, Have to call 4/5 times for get things done to clean room etc

Stayed 3 nights in Feb 2024

8/10 Good

Moidur

Travelled with family

3 Jan 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 8 nights in Dec 2023

6/10 Okay

marci

Travelled with family

28 Nov 2023

Disliked: Cleanliness, amenities

The hotel was older than I thought. There was water running from a pipe. The towels were dingy and obviously over used. The complimentary breakfast was ok. Hot food not very hot. The young man Christopher who worked there was eager to help. Always smiling. He was our go to guy

Stayed 1 night in Nov 2023

6/10 Okay

KATHY

22 Nov 2023

Stayed 2 nights in Nov 2023

8/10 Good

Angela

Travelled with family

21 Nov 2023

Lobby great, hotel is a bit dated. Need a lot of updating and renovations, very close to the airport

Stayed 1 night in Nov 2023

2/10 Terrible

ADNAAN

Business traveller

8 Nov 2023

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Worst 4 Star Hotel

Worse 4 Star hotel in Dubai. Cant sleep until 3am. As nighclub blarring music until then Rooms old and shabby

Stayed 2 nights in Oct 2023

2/10 Terrible

Noura

3 Oct 2023

Disliked: Cleanliness

Stayed 2 nights in Sep 2023

2/10 Terrible

Seshu

Business traveller

14 Sept 2023

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Service is very bad, not clean, every thing we nee to ask including towels, response for anything is very slow

Stayed 3 nights in Sep 2023

6/10 Okay

Munira Hussamuddin

16 Jul 2023

Disliked: Staff & service

Not coming back Here Again

The hotel looks amazing from outside but when I went in the room the ac was not working i had to change the room and also there were cockroaches in the room. The room was quite spacious but when the ac was not working and i had to change the room instead of upgrading the room they downgraded the room by giving a smaller room.

Stayed 8 nights in Jul 2023

10/10 Excellent

Saif

Travelled with family

21 May 2023

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent stay

Stayed 1 night in May 2023

4/10 Poor

Susan

Travelled with partner

2 May 2023

Liked: Cleanliness, staff & service

Disliked: Property conditions & facilities

Staff were lovely! Rooms were old & needed up dating ! First room. We were put in everything was broken! Food was good !but you should provide coffee after meals ! Children were aloud to run & scream until 2 in the morning without any consideration for other guests! Disgusting!!!!!! Pool & Hussan very good but you need drink fertilities up there !

Stayed 6 nights in Apr 2023

2/10 Terrible

riccardo

24 Apr 2023

Liked: Cleanliness, staff & service

Disliked: Property conditions & facilities

My room was small no view,, couldn't get door open to bathroom because it hit the bidet

Stayed 2 nights in Mar 2023

10/10 Excellent

Pranay

Business traveller

16 Apr 2023

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Nice location, good experience!

Stayed 2 nights in Apr 2023

10/10 Excellent

Mr Ken F

8 Mar 2023

Stayed 1 night in Mar 2023

4/10 Poor

Saif Aldawlah

Business traveller

2 Feb 2023

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 3 nights in Jan 2023

6/10 Okay

shojauddin saif

Business traveller

29 Jan 2023

Disliked: Cleanliness, staff & service

The Reception Was Not Supporting Room Was Not Up To The Stand

Stayed 2 nights in Jan 2023

2/10 Terrible

Verified traveller

Business traveller

28 May 2022

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Worst hotel ever.

Worst hotel I ever stay. By default, do expect no shower foam, no towel. Shifting breakfast location without inform guest. Room key always give issue. Totally disappointed. U can get much better hotel with the same rate.

Stayed 5 nights in May 2022