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Citymax Bur Dubai

3-star property
Kuwait Street Mankhool Area, Dubai, (01) 562 1066
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3.7 out of 5
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See all 16 ebookers Reviews

"Nice hotel, very good transport services near by, Metro within walking distance, bus stops near hotel, plenty of taxis at hotel. Great pool staff espe ... " More

By a verified traveller on Sun 25 Mar 2018

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Classic Twin Room

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

Classic Double Room

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Family Double Room

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Family Inter-Connecting Rooms

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

Hotel Description

During your stay at Citymax Bur Dubai, you'll be within walking distance of BurJuman Mall. Features include free WiFi in public areas, plus 2 restaurants and an outdoor pool.

  • Free WiFi
  • Drinking and dining options include 2 restaurants, a coffee shop, a poolside bar and a bar/lounge
  • Buffet breakfast served daily for a fee
  • Take a swim in the outdoor pool
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes a gym
  • Just a 2-minute drive from Dubai Museum and a few minutes from Textile Souk

Citymax Bur Dubai ratings based on 16 Verified Reviews

Review Summary
3.7 out of 5 3.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Citymax Bur Dubai

Everyone (8) Couples (4) Business (1) Family (1) Friends (1)
1 out of 5
They can start buy telling the truth about the reviews of the hotel the hotel we this stayed in was not what the pictures made it out to be it was riddled in dampness the bathroom flooded and slosnesrly set fire to the lights the air conditioning didn't work place was so dirty the pool water was filthy and the customer service was terrible and do in professional we had to b moved 3 times into different hotel rooms i had a terrible flight and terrible hotel experience.

Posted by on 20 Sep 2019

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3 out of 5

Nice basic hotel. Close to metro and bus stops.

Pros: Location, and it has most things you might need.
Location: No tourist sites near hotel, plenty of shops,supermarkets, good transport links so no real problem getting anywhere.
Nice hotel, very good transport services near by, Metro within walking distance, bus stops near hotel, plenty of taxis at hotel. Great pool staff especially Danilo. There is some building work near hotel but at this moment in time you don't really notice as it's just the ground work.

Posted by on 25 Mar 2018

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Comment from Hotel Management

7 May 2018 by Satish Nambiar

Dear Guest, Thank you for providing us with your feedback during your stay at Citymax Hotel Bur Dubai. We are glad to know that you had a pleasant stay and that our service standards, facilities along with our affordable price, and location met your expectations. Your kind appreciation for the staff has been duly conveyed. Please accept our apologies for the inconveniences that have caused you during your stay. We do hope that you will give us the opportunity to exceed your expectations on your next visit and we look forward to welcoming you again to Citymax Hotel Bur Dubai in the near future. Warm regards, Satish Nambiar General Manager

3 out of 5

Nice Hotel, but Breakfast was Chaotic.

Pros: The restaurant and bars available.
Cons: Breakfast seating arrangements and quality.
The Hotel was clean an comfortable, but the bathroom fit out was of poor quality. There was no system for breakfast seating and table clearance. The breakfast food quality was not so good.

Posted by on 13 Feb 2017

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Comment from Hotel Management

30 Jan 2018 by Satish Nambiar

Dear Guest, Thank you for providing us with your feedback during your stay at Citymax Hotel Bur Dubai. We are happy to know that you had a pleasant stay and that our service standards, facilities along with our affordable price, and location met your expectations. Please accept our apologies for the inconveniences that have caused you during your stay. We do hope that you will give us the opportunity to exceed your expectations on your next visit and we look forward to welcoming you again to Citymax Hotel Bur Dubai in the near future. Warm regards, Satish Nambiar General Manager

5 out of 5

Good location and frendly staff

Good stay with free wifi, enjoyed the bar down stairs and would defiantly stay at city max again..

Posted by , from UK on 7 Aug 2016

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Comment from Hotel Management

5 Oct 2016 by Satish Nambiar

Dear Guest, Thank you for providing us with your feedback during your stay at Citymax Hotel Bur Dubai. We are delighted to know that you had a pleasant stay and that our service standards, facilities along with our affordable price, and location met your expectations. We look forward to welcoming you again to Citymax Hotel Bur Dubai in the near future. Warm regards, Satish Nambiar General Manager

5 out of 5

Great value for money! Stunning holiday!

We had a very short stay: really worth staying there! Hotel was clean and everything you need with friendly, helpful staff. Gym and pool are very nice. We did the Hop-on-hop-off bus tour, enjoyed the city, went up the Burj Khalifa, and did all the boat trips. The Miracle Garden was beautiful!!

Posted by on 8 Apr 2016

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4 out of 5

Good stay

Very efficient at check in although the hotel was busy, good location and staff very helpful.

Posted by on 15 Jan 2016

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4 out of 5

Unwelcoming Staff and Service

Unwelcoming Staff: My friend first checked in as the booking was made under her name. The unseasoned staff kept my friend who visited me from abroad waiting for more than 30 minutes, asking my information even though the booking confirmation ticket wrote that the check in must be made under the name of my friend. Poor maintenance service: The air conditioner was broken so I asked for the maintenance. One guy came up to our room, checked something in the toilet and then said everything would work and left. It turned out nothing was fixed. Noise: It has a club downstairs which made noise until 3 a.m. Moreover, staff walking along the corridor were speaking outloud so that we could even hear in the room what they said.

Posted by on 21 Sep 2015

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4 out of 5

Bur Dubai

City Max hotel was an excellent centraly based location to stay at, this was our second time in Dubai we previously stayed in Deira but found the City Max hotel an excellent choice. The food and choices available in the hotel were fine and all the staff were very attentative and helpfull. I would reccomend this hotel for your stay in Dubai as it provides excellent value for money.

Posted by on 19 Mar 2012

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4 out of 5
Price-performance is fine. Location is good and easy to reach. Rooms has been renovated rather well.

Posted by on 16 Jan 2020

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5 out of 5

Posted by on 12 Nov 2019

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About the Citymax Bur Dubai

Location Kuwait Street Mankhool Area, Dubai,

Property Features

Citymax Bur Dubai offers its guests an outdoor pool and a fitness centre. There are 2 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. WiFi is free in public spaces. Multilingual staff, gift shops/newsstands, and tour/ticket assistance are also featured at the business-friendly Citymax Bur Dubai. Smoking is allowed in designated areas at this 3-star Dubai hotel.

  • 1 building
  • 691 guestrooms or units
  • 7 levels
  • 2 dining venues
  • Built in 2010
  • Deli
  • Umbrellas for the pool
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Pool or billiards table
  • Gift shop
  • Newspapers in lobby (free)
  • Lift
  • Smoking in designated areas
  • Bar or lounge
  • Coffee shop
  • Bar by the pool

Family Friendly Amenities

  • Number of outdoor pools - 1
  • Free WiFi
  • Snack bar/deli
  • Laundry facilities

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Parking (limited spaces)

Room Amenities

Citymax Bur Dubai offers 691 air-conditioned accommodations with a safe and complimentary bottles of water. Each accommodation is individually furnished. 32-inch LCD televisions come with satellite channels. Bathrooms include a combined bath/shower unit and hairdryers. This Dubai hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

  • In-room dining (24 hours)
  • HD television
  • Satellite channels
  • Coffee maker
  • Combined shower/bath
  • Housekeeping (daily)
  • Hairdryer
  • Safe
  • Telephone
  • Iron and ironing board available
  • Desk
  • Air conditioning
  • Ensuite bathroom
  • Unique furnishings

Food & Drink

For a fee, guests can enjoy a buffet breakfast daily from 6:30 AM to 10:30 AM.

CityCafe – This buffet restaurant serves breakfast, lunch and dinner.

Claypot – This theme restaurant serves lunch and dinner. Open daily.

24-hour room service is available.

Nearby Activities

Recreational amenities at the hotel include an outdoor pool and a fitness centre.

Children aged under 6 years old are not allowed in the swimming pool or fitness facility without adult supervision.

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Check-in time ends at 2:00 AM
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Per local law, all guests staying at this hotel must present a valid original passport, Emirates ID (for UAE residents), or original National ID card from the following GCC countries: Kuwait, Bahrain, Oman, Saudi Arabia, and Qatar.

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Pet Policy

  • Pets and service animals are not allowed at Citymax Bur Dubai

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts credit cards; cash is not accepted

Noise-free guestrooms cannot be guaranteed

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard and American Express. Cash is not accepted. Noise-free guestrooms cannot be guaranteed.

  • Noise-free rooms not guaranteed
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Contactless check-out is not available
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Debit cards not accepted
  • Gloves are available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Property does not follow sanitisation practices of any association
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No rollaway/extra beds available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Service animals not allowed
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Parking height restrictions apply
  • Individually-wrapped food options are available for dinner
  • Individually-wrapped food options are available through room service
  • No gap period between guest stays

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: AED 10.00 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately AED 40 for adults and from AED 20 for children

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Citymax
  • Citymax Bur Dubai
  • Citymax Dubai Bur
  • Citymax Hotel
  • Citymax Hotel Dubai Bur
  • Citymax Bur Dubai Hotel Dubai
  • Citymax Bur Dubai Hotel
  • Citymax Bur Hotel
  • Citymax Bur
  • Citymax Bur Dubai Hotel
  • Citymax Bur Dubai Dubai
  • Citymax Bur Dubai Hotel Dubai

You should know

  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.