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Waterloo Hotel Lodge

3.0 star property

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Photo gallery for Waterloo Hotel Lodge

Spa
Bar (on property)
Lobby sitting area
Superior Twin Room (Lodge)
Reception hall

Reviews

9.0 out of 10
Wonderful

Popular amenities

Explore the area

Map
Holyhead Road, Betws-Y-Coed, Wales, LL24 0AR
  • Eryri National Park Visitor Centre
    ‪10 min walk‬
  • Gwydyr Forest
    ‪18 min walk‬
  • Zip World Fforest
    ‪2 min drive‬

Room options

View all photos for Superior Twin Room (Lodge)

Superior Twin Room (Lodge)

Superior Twin Room (Lodge)

  • Sleeps 2
  • 2 Twin Beds

View all photos for Deluxe Double Room

Deluxe Double Room

Deluxe Double Room

  • Sleeps 2
  • 1 King Bed

View all photos for Family Room (Superior Lodge)

Family Room (Superior Lodge)

Family Room (Superior Lodge)

  • Sleeps 5
  • 1 King Bed, 1 Twin Bed and 2 Twin Bunk Beds

View all photos for Deluxe Twin Room, 2 Single Beds

Deluxe Twin Room, 2 Single Beds

Deluxe Twin Room, 2 Single Beds

  • Sleeps 2
  • 2 Twin Beds

View all photos for Standard Double Room (Lodge)

Standard Double Room (Lodge)

Standard Double Room (Lodge)

  • Sleeps 2
  • 1 Double Bed

View all photos for Superior Double Room (Lodge)

Superior Double Room (Lodge)

Superior Double Room (Lodge)

  • Sleeps 2
  • 1 Double Bed

View all photos for Double Room (Hotel)

Double Room (Hotel)

Double Room (Hotel)

  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Twin Room (Lodge)

Standard Twin Room (Lodge)

Standard Twin Room (Lodge)

  • Sleeps 2
  • 2 Twin Beds

View all photos for Superior Twin Room, Accessible

Superior Twin Room, Accessible

Superior Twin Room, Accessible

  • Sleeps 2
  • 2 Twin Beds

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About this property

Waterloo Hotel Lodge

Hotel in Betws-Y-Coed with a full-service spa and a health club
Along with a full-service spa, this smoke-free hotel has an indoor pool and a restaurant. Free WiFi in public areas and free self parking are also provided. Additionally, a health club, a bar/lounge, and a sauna are onsite. Housekeeping is available on request.
Waterloo Hotel Lodge offers 44 accommodations with hair dryers and irons/ironing boards. Guests can surf the web using the complimentary wireless Internet access.

Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include complimentary toiletries and fans. Housekeeping is provided on request.

An indoor pool and a hot tub are on site. Other recreational amenities include a health club and a sauna.
Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include massages.
The breakfast at Waterloo Hotel Lodge gets high marks from our customers. During your stay, you're just a quick walk from Lledr Valley. Free WiFi in public areas, free self parking, and a full-service spa are available. This property offers pet-friendly amenities like food and water bowls.
  • Free WiFi
  • Free self parking
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Full breakfast served daily for a fee
  • Take a swim in the indoor pool or soak in the hot tub
  • Treat yourself to massages at the spa
  • Amenities include a front-desk safe, meeting rooms, and a terrace
  • Onsite recreation includes a gym, a steam room, and a sauna
  • Guests have great things to say about the helpful staff and the location
  • Steps from Lledr Valley and 9 minutes by foot from St Michael's Church
  • Dogs welcome for a fee (restrictions apply)
  • Pet-friendly amenities are available, including food and water bowls
Waterloo Hotel Lodge offers its guests a full-service spa, an indoor pool, and a health club. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi.

A hot tub, a sauna, and spa services are also featured at the business-friendly Waterloo Hotel Lodge. Free self parking is available.

This 3-star Betws-Y-Coed hotel is smoke free.

For a fee, guests can enjoy full breakfast daily from 7:00 AM to 10:00 AM.
Bar1815 - This restaurant serves lunch and dinner. A children's menu is available.
Bridge Restaurant - This restaurant serves breakfast and dinner. Open select days.
Room service (during limited hours) is available.

Languages

English, Welsh

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site

Food and drink

  • Daily full breakfast available 7:00 AM to 10:00 AM for a fee: GBP 14.95 for adults and GBP 8.50 for children
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Bar1815
  • Bridge Restaurant

Things to do

  • Full-service spa
  • Health club
  • Hot tub
  • Indoor pool
  • Sauna
  • Steam room

Family friendly

  • Indoor pool

Conveniences

  • Hair salon
  • Limited-hour front desk
  • Safe at front desk

Guest services

  • Housekeeping (on request)

Business services

  • Meeting rooms

Outdoors

  • Garden
  • In a national park
  • In the mountains
  • Terrace

Full-service spa

  • Massage

Accessibility

  • No lift

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Toilet paper
  • Towels provided

Food and drink

  • Electric kettle
  • Limited room service
  • Tea bags/instant coffee

More

  • Desk
  • Desk chair
  • Fan
  • Heating
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before 10:30 AM
Contactless check-out available

Special check-in instructions

The front desk is open daily from 8:00 AM - 11:00 PM
Front desk staffed during limited hours

Renovations and closures

The following facilities are closed on Sunday, Monday, Tuesday, Wednesday, and Thursday:
  • Dining venue(s)

Access methods

Front desk (limited hours)

Pets

  • Pets: GBP 12.50 per pet, per night
  • Only dogs are allowed
  • Maximum 2 (weight limit: 66 lbs per pet)
  • Pets cannot be left unattended
  • Food and water bowls are available
  • Certain rooms only
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately GBP 14.95 for adults and GBP 8.50 for children
  • Pet fee: GBP 12.50 per pet, per night
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Noise-free guestrooms cannot be guaranteed
The front desk at this property is open daily from 8:00 AM - 11:00 PM.
Front desk staff will greet guests on arrival at the property.

We should mention

  • Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation (please see the Fees section for related charges).

National rating

This property has received its official star rating from Visit Wales.

Property is also known as

Best Western Waterloo
Best Western Waterloo Betws-y-coed
Best Western Waterloo Hotel & Lodge
Best Western Waterloo Hotel & Lodge Betws-y-coed
Waterloo Best Western
Best Western Waterloo Htl Ldg Hotel Betws-y-coed
Best Western Waterloo Htl Ldg
Waterloo Hotel Lodge Betws-y-coed
Waterloo Betws-y-coed
Best Western Waterloo Hotel Lodge
Waterloo Hotel Lodge Hotel
Waterloo Hotel Lodge Betws-Y-Coed
Waterloo Hotel Lodge Hotel Betws-Y-Coed

Waterloo Hotel Lodge Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 408 out of 668 reviews
Rating 8 - Good. 188 out of 668 reviews
Rating 6 - Okay. 51 out of 668 reviews
Rating 4 - Poor. 16 out of 668 reviews
Rating 2 - Terrible. 5 out of 668 reviews

9.2/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Katarzyna

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

6/10 Okay

Julie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place but very poor food
The room we stayed in was a superior double, which from the outside doesn’t look great, but inside was very nice, big and comfortable, with a nice outside space. Bed was very comfortable and shower was great. Service from the staff was excellent apart from the food, which was dreadful. We booked an evening meal, and the menu was disappointing, limited and expensive. We ordered pasta and pizza plus starters. They had no pasta so offered rice. The pizza was very undercooked, so couldn’t eat it. There wasn’t anyone but us in the restaurant and it felt everything was rushed. We weren’t looking forward to breakfast after the previous meal, but as we had paid, we decided to give it a go but again, it was dreadful. The produce was really poor and the food was like rubber. Overall, staff were lovely and the place is really nice, including the spa, which was fab, but the food really let it down for us, sadly.
Stayed 1 night in Dec 2024

10/10 Excellent

Gwenda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great night away
Excellent stay, highly recommended
Stayed 1 night in Dec 2024

8/10 Good

Wayne

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2024

10/10 Excellent

colin

Stayed 1 night in Nov 2024

10/10 Excellent

Chris

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
1 night business trip
Good, friendly service, nice quiet lodges and fantastic food. Will definitely come again. Thanks
Stayed 1 night in Nov 2024

8/10 Good

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2024

10/10 Excellent

Adam

Stayed 1 night in Nov 2024

10/10 Excellent

Chye Hing

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable lodge, in a quiet area. Staff were polite, respectful and extremely helpful from the start to end. Only a few minutes walk into the main street of Betws-y-Coed where the shops and places to eat are. We also made use of the swimming pool and jacuzzi available, which were clean. Breakfast could do with a bigger variety of food but still alright. Dinner at the hotel restaurant is very expensive though!
Stayed 2 nights in Aug 2024

10/10 Excellent

Phillip

Liked: Cleanliness, staff & service, property conditions & facilities
'
Stayed 1 night in Oct 2024

10/10 Excellent

trina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2024

10/10 Excellent

Liam, Brough

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, upgraded us to a superior Lodge which was amazing. Restaurant food was great and would definitely recommend booking. Staff were great and friendly. Only downside was the water pressure for the shower. We would definitely stay again.

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A two-night break to take advantage of the scarce Autumnal sunshine was spent very comfortably here. Friendly staff, great facilities (pool, gym and spa) and good food. Great value last minute deal too. Will certainly stay again.
Stayed 2 nights in Nov 2024

10/10 Excellent

Muhammad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Mr & Mrs Imran
No doubt, hotel is nice & clean as we found on website , staff is friendly, leisure/ Spa is outstanding, breakfast ranking is 10/10
Stayed 1 night in Nov 2024

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good
Very comfortable stay.
Stayed 4 nights in Nov 2024

8/10 Good

wayne

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed one night. Comfortable hotel & friendly check in.
Stayed 1 night in Nov 2024

10/10 Excellent

Rosalyn

Liked: Cleanliness, property conditions & facilities
Pitstop stay
We added the gym and breakfast to our night away. Managed to use pool twice and the gym. Food and service lovely. Staff were friendly. The lady behind the bar was lovely, when had lunch as arrived earlier than planned. Plus we got in out room ealier also. So another plus. All round a lovely stop, sadly only one night stay was my negative. Thank you
Stayed 1 night in Nov 2024

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities
Nice property, great location for exploring the area. Would definitely stay here again.
Stayed 2 nights in Oct 2024

8/10 Good

Zoe

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Superior family room was wonderful had everything we needed was comfortable
Stayed 2 nights in Oct 2024

4/10 Poor

Maria

Disliked: Cleanliness, property conditions & facilities, room comfort
Very expensive for a shabby motel type room
Our so-called Luxury twin room lodge was surprisingly shabby and in need of renovation. Considering we were charged over £200/night I feel robbed! Everything at the hotel is outdated and not well kept. The grounds need smartening up and the exteriors of the lodges should have been painted 2 years ago. Our bathroom was tiny and outdated with a dirty shower curtain. The towels were old and small. The bathroom window though frosted only had a net up. I’m sure upper bodies are visible, privacy issue. Hard to read the radiator valve settings as they were paint splashed (but not recent paint!) Pool complex staff were friendly but the place could do with a facelift. Restaurant menu quite limited. Food adequate but nothing special. Lodge windows running within condensation even after using bathroom extractor and opening windows. Felt a bit damp and run down. Location was convenient for us but our luxury lodge lacked creature comforts and any charm, so didn’t feel like a great location for couples long weekend away.
Stayed 2 nights in Oct 2024

10/10 Excellent

Paul

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a night stay on motorcycles. Twin lodge room was setback from the road & we could park the bikes outside the room. The room was everything we needed after a 6hr journey. The staff were nice & it was a short walk into town. We didn’t eat in the hotel because we wanted to stretch our legs. Would stay again.
Stayed 1 night in Oct 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024

10/10 Excellent

Dorota

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024

8/10 Good

Karen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a really nice stay at the Waterloo staff are friendly and proffesional, the Spa and breakfast were excellent. The only thing that let this hotel down was no heating throughout the night in our Superior Lodge and after a late cold night at Fear Fforest it was impossible to get warm. Presume the heating must be on a timer as 2 out of 3 radiators came in in the morning. Such a shame because the lodge itself was lovely.
Stayed 1 night in Oct 2024

6/10 Okay

Sue

Travelled with partner
Liked: Staff & service
Stayed in a lodge, liked being away from main hotel and parking outside the door. Great location far enough from the centre but easy walkable to local amenities. Did not find the room a comfortable place to spend any time in but great as a base if you plan to be out and about most of the time.
Stayed 3 nights in Oct 2024