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Castle Hotel Windsor

4.0 star property

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Photo gallery for Castle Hotel Windsor

Classic Double Room, 1 Queen Bed, Ensuite
City view from property
Lunch and dinner served
Garden
Terrace/patio

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Room service
  • Bar
  • Air conditioning

Explore the area

Map
18 High Street, Windsor, England, SL4 1LJ
  • Windsor Castle
    ‪7 min walk‬
  • LEGOLAND® Windsor
    ‪5 min drive‬
  • Windsor Racecourse
    ‪5 min drive‬
  • London (LHR-Heathrow)
    ‪22 min drive‬

Room options

View all photos for Junior Suite, 1 King Bed, Ensuite

Junior Suite, 1 King Bed, Ensuite

Junior Suite, 1 King Bed, Ensuite

  • 24 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Double Room, 1 King Bed, Ensuite, City View

Deluxe Double Room, 1 King Bed, Ensuite, City View

Deluxe Double Room, 1 King Bed, Ensuite, City View

  • 23 sq m
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Superior Twin Room, 2 Single Beds, Ensuite

Superior Twin Room, 2 Single Beds, Ensuite

Superior Twin Room, 2 Single Beds, Ensuite

  • 21 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Superior Double Room, 1 Queen Bed, Ensuite, City View

In-room safe, blackout curtains, iron/ironing board, free WiFi

Superior Double Room, 1 Queen Bed, Ensuite, City View

  • 21 sq m
  • City view
  • Sleeps 3
  • 1 Queen Bed

View all photos for Classic Double Room, 1 Queen Bed, Ensuite

Classic Double Room, 1 Queen Bed, Ensuite

Classic Double Room, 1 Queen Bed, Ensuite

  • 21 sq m
  • Sleeps 3
  • 1 Queen Bed

View all photos for Superior Double Room, 1 Queen Bed, Ensuite

In-room safe, blackout curtains, iron/ironing board, free WiFi

Superior Double Room, 1 Queen Bed, Ensuite

  • 21 sq m
  • Sleeps 3
  • 1 Queen Bed

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About this property

Castle Hotel Windsor

Luxury hotel with a 24-hour front desk and a restaurant
Along with a restaurant, this smoke-free hotel has a bar/lounge and a snack bar/deli. WiFi in public areas is free. Other amenities include a conference center, coffee/tea in a common area, and 24-hour room service.
Castle Hotel Windsor offers 108 accommodations with safes and complimentary bottled water. Flat-screen televisions come with digital channels.

Bathrooms include showers and hair dryers. This Windsor hotel provides complimentary wireless Internet access. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided daily.

Our customers tell us they can't get enough of the breakfast at Castle Hotel Windsor. During your stay, you're just a quick walk from Windsor Castle. Features include free WiFi in public areas, plus a restaurant and a bar.
  • Free WiFi
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Buffet breakfast served daily for a fee
  • Self parking available for a fee
  • Services include dry cleaning/laundry, a concierge, and a porter
  • Guests have great things to say about the breakfast and the helpful staff
  • Within a 10-minute walk of Windsor Castle and Thames River
There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at the bar/lounge. A business center and 11 meeting rooms are available.

WiFi is free in public spaces. Event space at this hotel measures 893 square feet (83 square meters) and includes a conference center. A library, a terrace, and coffee/tea in a common area are also featured at the luxury Castle Hotel Windsor. For a fee, parking is available.

This 4-star Windsor hotel is smoke free.

For a fee, guests can enjoy buffet breakfast on weekdays from 7:00 AM to 10:00 AM and on weekends from 7:00 AM to 10:30 AM.
Leaf at The Castle Hotel - This bar serves lunch and dinner.
Leaf at The Castle Hotel - This restaurant serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. Reservations are required. Open daily.
24-hour room service is available.

Awards and affiliations

Eco-Certified Property
This property participates in Green Tourism Program, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.
The property is a member of Historic Hotels of the World.

Languages

English, French, German, Hindi, Italian, Japanese, Polish, Romanian, Slovak, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Uncovered parking on site (GBP 30 per night)
  • Wheelchair-accessible parking available

Food and drink

  • Buffet breakfast available for a fee 7:00 AM to 10:00 AM on weekdays and 7:00 AM to 10:30 AM on weekends; GBP 20 per person
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Leaf at The Castle Hotel
  • Leaf at The Castle Hotel

Things to do

  • Library

Family friendly

  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop

Business services

  • 11 meeting rooms
  • Business centre
  • Conference centre (893 square foot of space)

Outdoors

  • Outdoor furniture
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • Flat-screen TV with digital channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Iron/ironing board
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in fee: GBP 50
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available
Late check-out subject to availability
Late check-out fee: GBP 50
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Please note that the entrance to the car park is via Bachelors Acre, SL4 1ER.

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 11 years old or younger stays free when using existing bedding.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately GBP 20.00 per person
  • Uncovered self parking fee: GBP 30 per night
  • Early check-in fee: GBP 50 (subject to availability)
  • Late check-out fee: GBP 50 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a first aid kit, and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.

We should mention

  • One child 11 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Castle Hotel Windsor
Mercure Castle
Mercure Castle Hotel
Mercure Castle Hotel Windsor
Mercure Castle Windsor
Mercure Hotel Windsor
Mercure Windsor
Mercure Windsor Castle
Mercure Windsor Castle Hotel
Windsor Hotel Mercure
Accor Castle Windsor
Mercure Castle Windsor Hotel Windsor
Castle Hotel Windsor MGallery Collection
Castle Hotel MGallery Collection
Castle Windsor MGallery Collection
Castle MGallery Collection

Castle Hotel Windsor Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 660 out of 1004 reviews
Rating 8 - Good. 235 out of 1004 reviews
Rating 6 - Okay. 61 out of 1004 reviews
Rating 4 - Poor. 25 out of 1004 reviews
Rating 2 - Terrible. 23 out of 1004 reviews

9.4/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2025

8/10 Good

Joanne

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Lovely hotel, friendly staff, there wasn’t any heating in our room, it was freezing cold. Would return again but only in the warmer months.
Stayed 1 night in Jan 2025

10/10 Excellent

James

Stayed 3 nights in Jan 2025

10/10 Excellent

Lee Ann

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Charming little hotel.
Charming hotel right across from Windsor Castle. The staff were extremely polite and helpful. We stayed in a section that only had stairs to get to the rooms across a beautiful walkway but there wasn’t too many as there was only a couple of floors. We didn’t eat at the restaurant but it looked lovely. We were there for New Years and had the dinner and dance in the ballroom. The food was fabulous. Windsor is a charming place with lots of shops and restaurants right by the hotel. I would definitely stay there again.
Stayed 1 night in Dec 2024

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room lovely. Location fab. Breakfast was very tasty. Didn't have dinner.
Stayed 2 nights in Jan 2025

10/10 Excellent

Diane

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay at the Castle hotel
Fantastic stay,room was a great size & soft furnishings,good choice of beverages & complimentary fridge drinks. Staff really friendly & accomodaying. Siperb location,literally ipposite the castke & central to all restaurants & shops!! Will definitely return in 2025!! Thanks
Stayed 1 night in Dec 2024

10/10 Excellent

Starling Trust

Stayed 2 nights in Dec 2024

10/10 Excellent

John

Stayed 1 night in Dec 2024

10/10 Excellent

Ashlea

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perect place for a family in Windsor
Castle Hotel is an absolutely lovely establishment. We had to book last minute and the front desk staff was very kind and accomodating our family, hurring to make up a sofa bed. Everything from the included breakfast, to the location, staff, and facilities was exquisite.
Stayed 1 night in Dec 2024

8/10 Good

Kelsey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2024

10/10 Excellent

David

Stayed 1 night in Dec 2024

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very pleasant service and great location.
Stayed 2 nights in Dec 2024

10/10 Excellent

Nick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent service and comfort
Short stay again - excellent service and very comfortable, standard, room. Car charger on-site which is handy. Parking is a bit steep (GBP 30 per night). Will stay again!
Stayed 1 night in Dec 2024

10/10 Excellent

Susan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The pillow was dreadful and astoundingly worn. Aside from that, the room was beautiful, spacious and comfortable. I would like to have had more light!
Stayed 1 night in Dec 2024

10/10 Excellent

Nadine, Fenelon Falls

Stayed 2 nights in Dec 2024

10/10 Excellent

Ana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

10/10 Excellent

Janice

Travelled with partner
Really lovely hotel I perfect location
Stayed 1 night in Dec 2024

6/10 Okay

Anne

Liked: Staff & service
Location
Good location for castle
Stayed 2 nights in Dec 2024

10/10 Excellent

Sharon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Thoroughly enjoyable!
Stayed 3 nights in Dec 2024

10/10 Excellent

Anna

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2024

10/10 Excellent

Jay

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great beginning to our UK adventure
Great location. Wonderful stafff.
Stayed 2 nights in Dec 2024

10/10 Excellent

Zsanett

Stayed 1 night in Dec 2024

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved everything about the Castle Hotel. We stayed in the Richard Martin Jr. Suite and it was perfect. We had a great view of the Round Tower and the main street of Windsor. Very quiet and comfortable room.
Stayed 2 nights in Dec 2024

10/10 Excellent

Kathryn

Liked: Property conditions & facilities, room comfort
Beautiful hotel. Right in tbe heart or town. Would definitely stay again.
Stayed 1 night in Dec 2024

10/10 Excellent

Grenville

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I asked to have a table of 14 people for dinner after a visit to Windsor Castle to meet HM The King and Queen. The service and attention was excellent and we had a good end to our evening
Stayed 1 night in Dec 2024

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