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"First time visiting Charlotte and booked the Sheraton Charlotte in a pinch. Nothing remarkable or wrong, perfectly fine and no drama or issues, just like I like it. Hope to be back for a visit another time soon."

"5 star"

"Convenient location downtown. Lobby can be very busy and hotel takes event parking making walking out through the front a little dicey. M Club staff and housekeeping were fantastic. Elevators are slow, a few creak loudly and don’t stop level with the floor, 2 of the six are only for parking garage and at least one other was out of service- there was a line to go up in the mornings and evenings. Very comfortable lobby. Range of food choices within walking distance. Walking around at night is very different than day- often homeless people panhandling by hotel entrance and taking shelter in Lynx train stop. Room door had to be pulled hard to shut making it hard not to slam and you could hear other doors slamming at all hours. Furniture needs a refresh- scratched and faded. Beds are very comfortable. Flooring in bathroom is not caulked at walls or tub- even being careful we had water run off into gaps and our ceiling had water damage lining up with where the same problem was happening above us. Front desk people, 2 ladies running M Club, housekeeping staff, and common area cleaners were all exceptional. M Club upgrade was definitely worth it. Gym is well equipped and has a spinning room and yoga/ stretch area with on demand video classes. Would have liked a pool or ability to use pool at other Marriott hotel. Good experiences with in-house dining (Stoke) and cafe (Director and Coco)."