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Hilton Charlotte University Place

3.5 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Hilton Charlotte University Place

Premium bedding, pillow-top beds, in-room safe, desk
Exterior
Suite, 1 King Bed | Living area
Reception
Executive lounge

Reviews

8.2 out of 10

Very good

Popular amenities

  • Pool
    Pool
  • Bar
    Bar
  • Breakfast available
    Breakfast available
  • Parking included
    Parking included
  • Gym
    Gym
  • 24/7 front desk
    24/7 front desk

Explore the area

Map
8629 J M Keynes Dr, Charlotte, NC, 28262
  • Shoppes at University Place
    6 min walk
  • Atrium Health University City
    11 min walk
  • University of North Carolina at Charlotte
    14 min walk
  • Concord, NC (USA-Concord Regional)
    10 min drive

Room options

View all photos for Executive Room, 1 King Bed, Business Lounge Access

Premium bedding, pillow-top beds, in-room safe, desk

Executive Room, 1 King Bed, Business Lounge Access

  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed

Deluxe Room, 1 King Bed

Deluxe Room, 1 King Bed

  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible

Combined shower/bathtub, eco-friendly toiletries, hair dryer, towels

Room, 1 King Bed, Accessible

  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible

Combined shower/bathtub, eco-friendly toiletries, hair dryer, towels

Room, 1 King Bed, Accessible

  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible

Premium bedding, pillow-top beds, in-room safe, desk

Room, 1 King Bed, Accessible

  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 2 Double Beds, Accessible, Bathtub

Premium bedding, pillow-top beds, in-room safe, desk

Deluxe Room, 2 Double Beds, Accessible, Bathtub

  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed, Lake View

Premium bedding, pillow-top beds, in-room safe, desk

Room, 1 King Bed, Lake View

  • Lake view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Double Beds, Lake View

Room, 2 Double Beds, Lake View

Room, 2 Double Beds, Lake View

  • Lake view
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed, Accessible

Premium bedding, pillow-top beds, in-room safe, desk

Room, 1 King Bed, Accessible

  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 2 Double Beds

Deluxe Room, 2 Double Beds

Deluxe Room, 2 Double Beds

  • 35 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Premium Room, 1 King Bed, Accessible

Premium bedding, pillow-top beds, in-room safe, desk

Premium Room, 1 King Bed, Accessible

  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed (Large Parlor)

Room, 1 King Bed (Large Parlor)

Room, 1 King Bed (Large Parlor)

  • Sleeps 2
  • 1 King Bed

View all photos for Executive Room, 2 Double Beds, Business Lounge Access

Executive Room, 2 Double Beds, Club lounge access

Executive Room, 2 Double Beds, Business Lounge Access

  • Sleeps 4
  • 2 Double Beds

View all photos for Suite, 1 King Bed

Suite, 1 King Bed | Living area

Suite, 1 King Bed

  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, 2 Double Beds

Premium Room, 2 Double Beds

Premium Room, 2 Double Beds

  • Sleeps 4
  • 2 Double Beds

View all photos for Premium Room, 1 King Bed

Premium bedding, pillow-top beds, in-room safe, desk

Premium Room, 1 King Bed

  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed

Premium bedding, pillow-top beds, in-room safe, desk

Deluxe Room, 1 King Bed

  • Sleeps 2
  • 1 King Bed

Similar properties

Exterior

Holiday Inn Charlotte University Executive Park, an IHG Hotel

Pool
Parking included
Free WiFi
Restaurant
4.2 out of 5, Very good, (1003)
The price is €105
for 1 night
includes taxes & fees
8 Dec - 9 Dec
Holiday Inn Charlotte University Executive Park, an IHG Hotel

About this property

Hilton Charlotte University Place

Lakefront hotel connected to a shopping center in University City with free parking
A restaurant, a 24-hour fitness center, and a bar/lounge are available at this smoke-free hotel. Free WiFi in public areas and free self parking are also provided. Additionally, a snack bar/deli, a 24-hour business center, and a coffee shop/cafe are onsite. Housekeeping is available on request.
Hilton Charlotte University Place offers 393 air-conditioned accommodations with MP3 docking stations and laptop-compatible safes. Pillowtop beds feature premium bedding. 37-inch LCD televisions come with premium cable channels. Guests can make use of the in-room refrigerators, microwaves, and coffee/tea makers. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, safes, and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Hypo-allergenic bedding, change of towels, and change of bedsheets can be requested. Housekeeping is provided on request.

Recreational amenities at the hotel include a 24-hour fitness center and a seasonal outdoor pool.

Children under 18 years old are not allowed in the swimming pool or fitness facility without adult supervision. Guests under 18 years old are not allowed in the swimming pool or fitness facility.

The recreational activities listed below are available either on site or nearby; fees may apply.

The shopping around Hilton Charlotte University Place gets high marks from our customers. During your stay, you'll be connected to a shopping center, and just a quick walk from Shoppes at University Place. Enjoy features like free WiFi in public areas and free self parking, plus a restaurant.
  • Free WiFi
  • Free self parking
  • Drinking and dining options include a coffee shop, a restaurant, and a bar/lounge
  • Cooked-to-order breakfast served daily for a fee
  • Take a swim in the seasonal outdoor pool
  • Services include dry cleaning/laundry, a concierge, and a porter
  • Onsite recreation includes a 24-hour gym and bike rentals
  • Guests have great things to say about the proximity to shopping and the helpful staff
  • Just a 2-minute drive from University of North Carolina at Charlotte and 7 minutes from Charlotte Motor Speedway
Hilton Charlotte University Place offers its guests a 24-hour fitness center and a seasonal outdoor pool. There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces.

Business amenities include a 24-hour business center and 17 meeting rooms. Event space at this hotel measures 19375 square feet (1800 square meters) and includes conference space. A terrace, a vending machine, and multilingual staff are also featured at the business-friendly Hilton Charlotte University Place. Free self parking is available.

This 3.5-star Charlotte hotel is smoke free.

For a fee, guests can enjoy cooked-to-order breakfast daily from 6:00 AM to 10:30 AM.
Hilton Charlotte University Place has a restaurant on site.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self-parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Cooked-to-order breakfast available for a fee daily 6:00 AM–10:30 AM: USD 19.00 per person
  • 1 restaurant and 1 coffee shop/cafe
  • 1 bar

Things to do

  • 24-hour fitness centre
  • Bike rentals
  • Seasonal outdoor pool
  • Shopping

Family friendly

  • Corner/local shop
  • Microwave
  • Fridge
  • Seasonal outdoor pool
  • Snack bar/deli

Conveniences

  • ATM/banking services
  • Ballroom
  • Banquet hall
  • Lift
  • Front-desk safe
  • Gift shop/newsstand
  • Corner/local shop
  • Vending machine
  • Water dispenser

Guest services

  • 24-hour front desk
  • Change of bedsheets (on request)
  • Change of towels (on request)
  • Concierge services
  • Dry-cleaning service
  • Housekeeping (on request)
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Wedding services

Business services

  • 24-hour business centre
  • Computer station
  • Conference space (19375 square feet)
  • Meeting rooms - 17

Outdoors

  • Garden
  • Pool sunloungers
  • Terrace
  • Vegetable garden

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille signage
  • Lift
  • Front entrance ramp
  • Handrails in stairwells
  • Phone accessibility kit
  • Pool hoist on site
  • Step-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 100% renewable energy
  • At least 80% of lighting from LEDs
  • At least 80% of food locally sourced
  • At least 80% organic food
  • Biodegradable coffee stirrers
  • Biodegradable drinking straws
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Couples dining
  • Humane treatment of captive wild animals
  • Local culture and ecosystem education
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drinks bottles
  • No plastic water bottles
  • Reusable cups only
  • Reusable tableware only
  • Smoke-free property
  • TV in lobby
  • Vegan dining options
  • Vegetarian dining options

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Heating
  • Hypo-allergenic bedding
  • Pillow-top mattress
  • Premium bedding

Bathroom

  • Eco-friendly toiletries
  • Hairdryer
  • Private bathroom
  • Shower/bath combination
  • Towels

Entertainment

  • 37-inch LCD TV
  • TV channels
  • MP3 dock
  • Premium channels

Food and drink

  • Champagne service
  • Coffee/tea maker
  • Microwave
  • Fridge

More

  • Connecting rooms available
  • Desk
  • Eco-friendly cleaning products provided
  • Energy-saving switches
  • Guidebooks/recommendations
  • Iron/ironing board
  • Laptop-compatible safe
  • LED light bulbs
  • Mobile key entry
  • Phone
  • Recycling
  • Water-efficient showers only

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: midnight
Early check-in subject to availability
Contactless check-in available
Express check-in available
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately USD 19.00 per person
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Onsite parties or group events are strictly prohibited
This property uses a grey water recycling system
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival.

We should mention

  • The seasonal pool will open in May and close in September.
  • Pool access available from 8:00 AM to 9:00 PM.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hilton Charlotte University Place
Hilton Hotel Charlotte University Place
Charlotte Hilton
Hilton Charlotte University Place Hotel Charlotte
Hilton Hotel Charlotte
Hilton Charlotte University Place Hotel
Hilton Charlotte University
Hilton Charlotte University Place Hotel
Hilton Charlotte University Place Charlotte
Hilton Charlotte University Place Hotel Charlotte

Hilton Charlotte University Place Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 541 out of 1007 reviews" "
Rating 8 - Good. 204 out of 1007 reviews" "
Rating 6 - Okay. 122 out of 1007 reviews" "
Rating 4 - Poor. 82 out of 1007 reviews" "
Rating 2 - Terrible. 58 out of 1007 reviews" "

8.4/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Suprena

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was great
Stayed 2 nights in Aug 2024

8/10 Good

CLAUDETTE

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Bathroom
Stayed 2 nights in Aug 2024

6/10 Okay

Sandra

Travelled with partner
Liked: Cleanliness
While the view and the room were beautiful, upon booking we were not informed of the construction taking place. Friday morning we were woken up to loud banging and drilling. By Friday evening there was a strong chemical smell in our room. It may have been paint. Also during check in the gentleman barely spoke and did not bother to explain my rate or anything, turns out I was overcharged $60 with no explanation at the time.
Stayed 2 nights in Aug 2024

10/10 Excellent

Tequilla

Stayed 2 nights in Aug 2024

8/10 Good

Dominique

Liked: Cleanliness, amenities, property conditions & facilities
Nice property, some staff at the front desk rude. Need better customers service. My door had to be slam to close. Nice outside area. The food is pretty good
Stayed 2 nights in Aug 2024

8/10 Good

Shanequia

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
.
Stayed 2 nights in Aug 2024

6/10 Okay

Evelin

Liked: Cleanliness
The hotel itself was ok, but i had some problems with housekeeping. personal items were missing and never found….(one of them was my wedding ring) make sure you use the safe for ‘everything’ !
Stayed 2 nights in Aug 2024

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The employees had excellent service and good customer service!!!
Stayed 3 nights in Aug 2024

10/10 Excellent

Aaron

Liked: Cleanliness, staff & service, property conditions & facilities
Good time
Stayed 3 nights in Aug 2024

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities
We enjoyed our stay. The location was ideal for our visit to UNC Charlotte. We loved the boardwalk and nearby shops and restaurants. The fitness center had enough so we didn’t have to visit the nearby YMCA.
Stayed 2 nights in Aug 2024

10/10 Excellent

Tammy

Liked: Cleanliness, staff & service, property conditions & facilities
I have been coming to visit my daughter in Charlotte and this has been the perfect location, close to my daughter, easy access to the interstate and a lovely place to stay. The amenities are great and it is well within my budget. This will be where I stay when I visit again!
Stayed 2 nights in Aug 2024

10/10 Excellent

Kay

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2024

10/10 Excellent

Lateaka

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay
Stayed 3 nights in Aug 2024

8/10 Good

Genevieve

Travelled with partner
Liked: Staff & service, amenities
We stayed two nights to attend a event at a local venue. We picked this hotel so it would be quiet. My husband works 3rd shift so keeping his schedule is important. First night was great. Service and dining staff was was incredible. First night was flawless. Day two was a different story. Woke up and the entire 3rd floor reeked of weed. We had random people playing dig ding ditch on our door. So much so we decided to leave an entire night early. We told hotel reception but she didn't seen too concerned. Just notified us that she'd tell the property manager. I never felt more like a Karen. Ugh, I just wanted to nap and not get a contact high.
Stayed 1 night in Aug 2024

8/10 Good

Bryan

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay!
The staff was friendly and very professional. The location of the hotel is perfect. There is lots of food and shopping all around. The room was clean and comfortable. Also plenty of parking.
Stayed 2 nights in Aug 2024

10/10 Excellent

Antonio

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We stay at this hotel every fews weeks. We really enjoy our stay!
Stayed 2 nights in Aug 2024

10/10 Excellent

ekram

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was an excellent experience.
Stayed 3 nights in Aug 2024

6/10 Okay

TaLisa

Liked: Cleanliness
I had to change rooms because the entire floor and my room had a stale and sour smell. The front desk attendant acted as if I was personally inconveniencing him and insisted that I bring the key back from the first room before I moved myself to the next room. He didn’t offer any assistance. The second room had a door that stuck and rather than trying to navigate his dismissive attitude again, I stayed. Not sure I’ll go back.
Stayed 2 nights in Aug 2024

6/10 Okay

Peter

Stayed 1 night in Aug 2024

4/10 Poor

Michelle

Travelled with family
Checked in Thursday and had no housekeeping service until I personally spoke to housekeeping in the hallway on Sunday. At that time, stained sheets were placed on bed. Zero cleaning done. They left wet washcloths in shower and trash in trashcans. Despite numerous requests to different personnel, we received no other housekeeping service through the stay. We were supposed to check out Thursday but I couldn’t take it anymore so we left the pre-paid stay a full day early and too the loss. I did speak to the general manager before I left and he was gracious enough to issue points for a future Hilton stay. This hotel was always my favorite until this and the last visit where it was obvious service is no longer a priority.
Stayed 7 nights in Aug 2024

10/10 Excellent

Donna

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved it!
Great hotel! My friend and I stayed here on August 10th as we were attending a concert at the nearby PNC Arena. We were very pleasantly surprised by how nice it was (nice room, good beds, pleasant surroundings, very quiet), but we were even more impressed with the super nice service staff. Every employee with whom we came in contact was just genuinely nice and friendly. We liked it so much we went ahead and made a reservation for another trip we’re planning to Charlotte next month. Oh! And it’s only about a 10 minute easy drive to the PNC Arena (which, incidentally, we also enjoyed very much! Charlotte seems to be full of nice, friendly, helpful people!)
Stayed 1 night in Aug 2024

6/10 Okay

matt

Business traveller, Travelled with partner
water in sink did not drain and the A/C was unusual very laud
Stayed 2 nights in Aug 2024

4/10 Poor

Tiffany

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not What We Thought Disappointed
Room was not clean. Hair was in the shower, stains on the sheets, carpet needed to be vacuumed. Sink was stopped up severely. We asked for someone to come up to fix it but no one ever came.
Stayed 3 nights in Aug 2024

10/10 Excellent

Wardell

Liked: Cleanliness, staff & service, property conditions & facilities
It was algood
Stayed 3 nights in Aug 2024

2/10 Terrible

Jeremy

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2024