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Sonesta Charlotte Lower South End

3.5 star property

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Photo gallery for Sonesta Charlotte Lower South End

Terrace/patio
Lobby lounge
Meeting facility
Lobby
Desk, laptop workspace, blackout curtains, iron/ironing board

Reviews

8.2 out of 10
Very good

Popular amenities

  • Parking available
  • Room service
  • Breakfast available
  • 24/7 front desk

Explore the area

Map
5700 Westpark Drive, Charlotte, NC, 28217
  • Tyvola Square
    ‪18 min walk‬
  • United States Citizenship and Immigration Services office
    ‪4 min drive‬
  • Park Road Park
    ‪6 min drive‬
  • Charlotte, NC (CLT-Charlotte-Douglas Intl.)
    ‪12 min drive‬

Room options

View all photos for Deluxe Room, 2 Double Beds (Poolside)

Desk, laptop workspace, blackout curtains, iron/ironing board

Deluxe Room, 2 Double Beds (Poolside)

  • Sleeps 4
  • 2 Double Beds

View all photos for Superior Room, 2 Double Beds, Balcony (Balcony)

Desk, laptop workspace, blackout curtains, iron/ironing board

Superior Room, 2 Double Beds, Balcony (Balcony)

  • Sleeps 4
  • 2 Double Beds

View all photos for Suite, 1 King Bed with Sofa bed

Suite, 1 King Bed with Sofa bed

Suite, 1 King Bed with Sofa bed

  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Deluxe Room, 2 Double Beds

Desk, laptop workspace, blackout curtains, iron/ironing board

Deluxe Room, 2 Double Beds

  • Sleeps 4
  • 2 Double Beds

View all photos for Superior Room, 2 Double Beds

Superior Room, 2 Double Beds

Superior Room, 2 Double Beds

  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 1 King Bed

Desk, laptop workspace, blackout curtains, iron/ironing board

Deluxe Room, 1 King Bed

  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 1 King Bed

Desk, laptop workspace, blackout curtains, iron/ironing board

Superior Room, 1 King Bed

  • Sleeps 3
  • 1 King Bed

View all photos for Superior Room, 1 King Bed, Balcony (Balcony)

Desk, laptop workspace, blackout curtains, iron/ironing board

Superior Room, 1 King Bed, Balcony (Balcony)

  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 Queen Bed, Accessible (Mobility/Hearing Tub)

Desk, laptop workspace, blackout curtains, iron/ironing board

Room, 1 Queen Bed, Accessible (Mobility/Hearing Tub)

  • Sleeps 2
  • 1 Queen Bed

View all photos for Room, 1 Queen Bed, Accessible (Mobility/Hearing Roll in Shower)

Desk, laptop workspace, blackout curtains, iron/ironing board

Room, 1 Queen Bed, Accessible (Mobility/Hearing Roll in Shower)

  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Room, 1 King Bed (Poolside)

Desk, laptop workspace, blackout curtains, iron/ironing board

Deluxe Room, 1 King Bed (Poolside)

  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed with Sofa bed

Suite, 1 King Bed with Sofa bed

Suite, 1 King Bed with Sofa bed

  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

Similar properties

Exterior

Sonesta ES Suites Charlotte Arrowood

  • Pool
  • Breakfast included
  • Pet-friendly
  • Parking included
3.5 out of 5, Good, (1007)
The price is €95
for 1 room
includes taxes & fees
2 Mar - 3 Mar
Sonesta ES Suites Charlotte Arrowood

About this property

Sonesta Charlotte Lower South End

Suburban Charlotte hotel in Executive Park with a 24-hour fitness center
This smoke-free hotel features a restaurant, a 24-hour fitness center, and a snack bar/deli. WiFi in public areas is free. Additionally, coffee/tea in a common area, a business center, and conference space are onsite. Housekeeping is available on request.
Sonesta Charlotte Lower South End offers 300 accommodations with coffee/tea makers and hair dryers. 42-inch flat-screen televisions come with premium cable channels and pay movies. Bathrooms include bathtubs or showers and complimentary toiletries.

This Charlotte hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided on request.

Recreational amenities at the hotel include a 24-hour fitness center.
Our customers tell us they can't get enough of Sonesta Charlotte Lower South End's great location. During your stay, you'll be within walking distance of Tyvola Square. Enjoy features like free WiFi in public areas, plus a restaurant and a 24-hour gym. This property offers pet-friendly amenities like food and water bowls.
  • Free WiFi
  • Enjoy American cuisine while dining at Food for Thought
  • Buffet breakfast served daily for a fee
  • Self parking available for a fee
  • Amenities include a front-desk safe, a business center, and 18 meeting rooms
  • Onsite recreation includes a 24-hour gym
  • Guests have great things to say about the helpful staff and the location
  • 9 minutes by car from Charlotte Convention Center and 9 minutes from Bank of America Stadium
  • Dogs welcome for a fee (restrictions apply)
  • Pet-friendly amenities are available, including food and water bowls
Along with a restaurant, there's a snack bar/deli on site. A computer station is on site and WiFi is free in public spaces. Business amenities include a business center and 18 meeting rooms. Event space at this hotel measures 15000 square feet (1394 square meters) and includes conference space. A 24-hour fitness center, a terrace, and a vending machine are also featured at the business-friendly Sonesta Charlotte Lower South End. Parking is available for a fee.

This 3.5-star Charlotte hotel is smoke free.

For a fee, guests can enjoy buffet breakfast daily from 6:30 AM to 10:30 AM.
Food for Thought - This restaurant specializes in American cuisine and serves breakfast and dinner. Guests can enjoy drinks at the bar.
Room service (during limited hours) is available.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Uncovered self parking on site (USD 14 per night; includes in/out privileges)
  • Electric car charging station on site
  • On-site parking includes off-street options

Food and drink

  • Buffet breakfast available for a fee daily 6:30 AM–10:30 AM: USD 17 for adults and USD 10 for children
  • 1 restaurant
  • Room service available
  • Coffee/tea in a common area

Restaurants on site

  • Food for Thought

Things to do

  • 24-hour fitness centre
  • Shopping

Family friendly

  • Fridge
  • Snack bar/deli

Conveniences

  • ATM/banking services
  • Ballroom
  • Banquet hall
  • Lift
  • Front-desk safe
  • Vending machine

Guest services

  • 24-hour front desk
  • Housekeeping (on request)
  • Luggage storage
  • Multilingual staff
  • Wedding services

Business services

  • Business centre
  • Computer station
  • Conference space (15000 square feet)
  • Meeting rooms - 18

Outdoors

  • Picnic area
  • Terrace

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Ceiling hoist
  • Lift
  • Lift door width (centimetres): 91
  • Handrails in stairwells
  • Stairwell handrail height (centimetres): 86
  • Step-free path to entrance
  • Well-lit path to entrance
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible registration desk height (centimetres): 76
  • Wheelchair-accessible (may have limits)

More

  • Communal living room
  • Smoke-free property
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains

Bathroom

  • Bath or shower
  • Free toiletries
  • Hairdryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels

Entertainment

  • 42-inch flat-screen TV
  • TV channels
  • Films for purchase
  • Premium channels

Food and drink

  • Coffee/tea maker
  • Fridge

More

  • Connecting rooms available
  • Desk
  • Desk chair
  • Free local calls
  • Iron/ironing board
  • Laptop-friendly workspace
  • Phone

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from September 1 to April 30:
  • One of the swimming pools

Access methods

Staffed front desk

Pets

  • Pets: USD 75 per pet, per stay
  • Only dogs are allowed
  • Maximum 2 pets
  • Pets cannot be left unattended
  • Food and water bowls are available
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately USD 17 for adults and USD 10 for children
  • Uncovered self parking fee: USD 14 per night (in/out privileges)
  • Pet fee: USD 75 per pet, per stay
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher, a security system, and a first aid kit
This property is professionally cleaned
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.

Property is also known as

Crowne Plaza Charlotte Executive Park
Crowne Plaza Executive
Crowne Plaza Executive Hotel
Crowne Plaza Executive Hotel Charlotte Park
Charlotte Marriott Executive Park Hotel Charlotte
Crowne Plaza Charlotte Executive Park Hotel
Crowne Plaza Executive Park Hotel
Crowne Plaza Executive Park
Sonesta Charlotte Lower End
Sonesta Charlotte Executive Park
Crowne Plaza Charlotte Executive Park
Sonesta Charlotte Lower South End Hotel
Sonesta Charlotte Lower South End Charlotte
Sonesta Charlotte Lower South End Hotel Charlotte

Sonesta Charlotte Lower South End Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 543 out of 1003 reviews
Rating 8 - Good. 195 out of 1003 reviews
Rating 6 - Okay. 103 out of 1003 reviews
Rating 4 - Poor. 75 out of 1003 reviews
Rating 2 - Terrible. 87 out of 1003 reviews

8.4/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

2/10 Terrible

zoey

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
DO NOT BOOK HERE IF YOU ARE A SINGLE, SOLO WOMAN!!! I have been booking on Expedia for over a decade with no issue. Found BLOOD on headboard, then after they upgraded the room my sister came back to the room to see someone else came in and moved the TV and stole used underwear. Security confirmed someone else came into the room. Management refused to provide an incident report. Stay safe, book anywhere else.
Stayed 1 night in Nov 2024

10/10 Excellent

Donald

Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly staff
Stayed 2 nights in Nov 2024

2/10 Terrible

Tim

Stayed 4 nights in Nov 2024

2/10 Terrible

Tara J

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
They nickel and dime you for everything. Very slow bringing toilet paper. No restaurant
Stayed 2 nights in Nov 2024

10/10 Excellent

Joshua

Liked: Cleanliness, staff & service, property conditions & facilities
They were super helpful and super clean
Stayed 1 night in Nov 2024

2/10 Terrible

Adan

Disliked: Cleanliness, staff & service, property conditions & facilities
N/a
Stayed 7 nights in Nov 2024

10/10 Excellent

Verified traveller

Business traveller
Liked: Staff & service
Stayed 3 nights in Nov 2024

6/10 Okay

Verified traveller

Travelled with family
Liked: Property conditions & facilities
They want to charge you for breakfast..
This experience would have been better, but every time we stay here, we have to remind them of the free breakfast that is included for whatever reason they always forget and attempt to want to charge you. Every time we have stayed here we noticed there is a fee that pops up. This place seems like a money pit.
Stayed 1 night in Oct 2024

10/10 Excellent

Tammy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2024

4/10 Poor

Samuel

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Rude staff, no help in regards to everything required. Clean, nice room. Just stay at the Doubletree next door
Stayed 4 nights in Nov 2024

8/10 Good

Sabrina

Stayed 1 night in Nov 2024

4/10 Poor

dwight

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
it was ok
Stayed 1 night in Nov 2024

2/10 Terrible

Alexis

Disliked: Cleanliness, staff & service, property conditions & facilities
Underwhelming
Check in was terrible, they initially said the room we booked was unavailable. Then suddenly after 30 minutes our room “became available”. It was a very unorganized and stressful check in after coming off the road. The room also was not as updated as pictured online.
Stayed 1 night in Nov 2024

4/10 Poor

Lateisha

Travelled with group
Disliked: Staff & service
Stayed 1 night in Nov 2024

4/10 Poor

Ameya

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Besides the dirty sheets…it was overall okay
Stayed 1 night in Nov 2024

6/10 Okay

Ioannis

Stayed 1 night in Nov 2024

10/10 Excellent

Jesse

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property, Starbucks on site, easy checking in.
Stayed 1 night in Nov 2024

6/10 Okay

Kristen

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
One of the biggest reasons that we booked this hotel was because of the indoor pool. It's frustrating to check-in and be told it's closed for maintenance. Sort of felt like a total waste of money at that point. The area it's in isn't the safest either. All the restaurants and businesses keep their doors locked at night and in the early morning. Cops were surrounding a building right around the corner from the hotel one night, as well. Overall, the hotel itself was fairly nice and the staff was kind and helpful, but overall it was super disappointing.
Stayed 2 nights in Nov 2024

10/10 Excellent

Colby

Liked: Cleanliness, staff & service, property conditions & facilities
Really nice hotel not too expensive and very close to panthers stadium i definitely will be back 🤘👌
Stayed 1 night in Nov 2024

2/10 Terrible

Kirstyn

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
Left the room this morning with bug bites all over my arm!!! Dirty place
Stayed 1 night in Nov 2024

10/10 Excellent

Shareka

Liked: Cleanliness, staff & service, property conditions & facilities
A lot of football fans but the place was great
Stayed 1 night in Sep 2024

10/10 Excellent

Kathleen

Liked: Room comfort
Served its purpose
Our stay was just okay. Our 1st floor room and lobby area really needs updating, our headboard was peeling apart, the arms of the chair was torn. The ice machine on this floor didn't have any ice, and in the morning our elevator wasn't working, though that may have been a fluke. The pros were, The bed was firm and comfortable for a good night sleep, the bathroom was clean and the shower had great pressure, the staff were very kind and friendly. Would I stay at this hotel again, probably not, it served its purpose but was not good value for the price we paid.
Stayed 1 night in Oct 2024

4/10 Poor

Jamie

Liked: Staff & service
We booked two rooms. The hotel overall looks clean and nice; however one of our rooms had bugs crawling in the bed. To date the hotel has not refunded the $176 paid for a room that was infested with bugs- which is unacceptable. Especially for the price paid for the room. Neither room phone worked. One of the rooms the phone was missing the handset cord and the cord to plug it in the wall. Breakfast is $23 per person.
Stayed 1 night in Oct 2024

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Oct 2024

8/10 Good

Carolina

Stayed 1 night in Sep 2024