6/10 Okay
STEPHEN
25 Sept 2024
Liked: Cleanliness, amenities
Disliked: Staff & service
We arrived and checked in quickly which was good and had a pleasant enough chap deal with us. We were on the first floor right next to the lifts so we already knew it would probably end up being noisy. We walked in we were greeted by a strong pleasant lemon smell.
The room was bigger than I was expecting and the windows were huge and let in so much light which was nice.
After a quick look round we did notice brown stains up the wall like someone had thrown tea or coffee up them and we found paperwork from a previous guest on top of the wardrobe which was 3 months old!!
Bathroom was lovely although I think baths are outdated for hotels but no complaints there. Only negatives for us in the room were the rock hard mattresses and pillow.
Later on we went down to reception and asked for a second pillow as I am disabled and need a second for support. The receptionist was quite rude and refused to give me one which I found really bad; this is the first hotel where I have been refused a second pillow to help me!
Night one we slept fine but on our second day someone was moved into the room above us. The person in there spent all night walking round the room which made the floor boards creek and kept us awake all night. I know its an old building but the floor boards need looking at.
We also had a nail sticking up through the carpet near the bathroom so had to be careful of that at all times.
Overall was enjoyable but does need some love and attention on it.
STEPHEN
Stayed 2 nights in Sep 2024