4/10 Poor
Heather
Travelled with family
15 Jan 2025
Disliked: Cleanliness, property conditions & facilities, room comfort
Disappointing
Pros: the lobby is beautiful, the koi fish were so nice to see and my kids enjoyed being able to feed them! The pool area is beautiful! The beds were made nicely daily.
Cons: the hotel halls were noisy & smelled badly. Our room smelled like mold. There was evidence of water damage and poor ventilation in bathroom on mirror surround and above shower- this might be why the room smelled so badly. The room was not cleaned very well before we entered it- found a hair in the shower and bottom of toilet was a bit dirty.
It seemed like you may have not been ready for the holiday rush because we were only given 2 fresh towels each day and no wash cloths and only 1 hand towel. None of the automatic doors worked. The dresser door that the fridge is behind was almost falling off. The hot tub had scum build up in the bubbles and sides rendering it not usable.
I would have left the hotel upon smelling the mold as I am allergic, but being the busiest week of the year I did not have many options.
I felt misled by the front desk. When I checked in, I was surprised by your parking fee. The lady told me she would charge less and gave me one total- then when I checked out I was charged more! The management promised to correct this but it has been 2 weeks and I have heard nothing!
Heather
Stayed 5 nights in Dec 2024