4/10 Poor
April
Business traveller
21 Aug 2024
Disliked: Staff & service, amenities, property conditions & facilities
Check in went smoothly. The lady that checked me in was sweet nice and friendly and very helpful. The room was spacious and clean. Extra clean as my room smelled like some sort of cleaning solution, quite heavily. I only needed 1 nt and I asked for a late checkout. They confirmed 12:30pm. Great! At 11 something the maid knocks. I tell her I have late checkout. She then nods and leaves. Then I finish getting myself ready and dealing w/ multiple personal matters on my phone when yet again my door gets knocked on and this time it’s a man and I just keep repeating over and over while I’m trying to put my clothes on I have 1230 checkout…. He was very rude in how he spoke to me. I then went to check out to explain that it was rude and they need a better communication system between employees and I was still being spoken too rudely. When all I wanted was a simple apology! The general manager started arguing w/ me too until she said we are sorry… I immediately stopped and said see was that so hard?! And I left! Inconsiderate and rude was my lasting impression. I don’t believe I’ll be back.
April
Stayed 1 night in Aug 2024