St Giles House Hotel

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Dates

April 2025

May 2025

Overview
Rooms
Location
Policies

Very good

Popular amenities

Air conditioning
24/7 front desk
Room service
Spa
Parking available

Explore the area

41-45 St Giles St, Norwich, England, NR2 1JR

Norwich Theatre Royal
‪4 min walk‬
Norwich Castle
‪12 min walk‬
Carrow Road
‪6 min drive‬
Norwich (NWI-Norwich Intl.)
‪16 min drive‬

Room options

Twin Room (not dog friendly)

Sleeps 2
2 Twin Beds

Junior Suite (not dog friendly)

Sleeps 2
1 Double Bed

Georgian Suite (not dog friendly)

Sleeps 2
1 Double Bed

Premium bedding, minibar, individually decorated, individually furnished

Standard Double Room

City view
1 sq m
Sleeps 2
1 Double Bed

Superior Double Room (not dog friendly)

Sleeps 2
1 King Bed

Executive Double Room (not dog friendly)

City view
1 sq m
Sleeps 2
1 Double Bed

The Georgian Double (dog friendly)

Sleeps 2
1 Double Bed

Similar properties

Premium bedding, individually decorated, individually furnished, desk

Pet-friendly
Free WiFi
Restaurant
Breakfast available

for 1 room

includes taxes & fees

29 Apr - 30 Apr

About this property

Hotel with a full-service spa, a short walk to Norfolk Broads

This hotel features a full-service spa, a restaurant, and a bar/lounge. WiFi in public areas is free. Additionally, coffee/tea in a common area, massage/treatment rooms, and conference space are onsite.

St Giles House Hotel offers 24 air-conditioned accommodations with minibars and complimentary bottled water. These individually decorated and furnished accommodations include desks. Beds feature premium bedding. 50-inch Smart televisions come with digital channels.

Bathrooms include showers with rainfall showerheads, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Additionally, rooms include coffee/tea makers and portable fans. Housekeeping is provided daily.

The onsite spa has 3 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages, and facials. A variety of treatment therapies are provided, including aromatherapy and reflexology.

Our customers tell us they can't get enough of the helpful staff at St Giles House Hotel. During your stay, you're just a quick walk from Norfolk Broads. Free WiFi in public areas, a full-service spa, and a restaurant are available. This property offers pet-friendly amenities like food and water bowls.

Free WiFi
Grab something to eat at the restaurant or stop for a drink at the bar/lounge
Cooked-to-order breakfast served daily for a fee
Self parking available for a fee
Indulge with manicures and pedicures, detox wraps, or body wraps at the spa
Services include a concierge, luggage storage, and wedding services
Steps from St Giles Church and Binham Priory
Cats and dogs welcome for a fee (restrictions apply)
Pet-friendly amenities are available, including food and water bowls

St Giles House Hotel offers its guests a full-service spa. There's a restaurant on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces.

Event space at this hotel measures 558 square feet (52 square meters) and includes conference space. Spa services, a terrace, and coffee/tea in a common area are also featured at St Giles House Hotel. Limited parking is available for a fee and is offered on a first-come, first-served basis.

Smoking is allowed in designated areas at this 3.5-star Norwich hotel.

For a fee, guests can enjoy cooked-to-order breakfast daily from 7:30 AM to 10:00 AM.

St Giles House Hotel has a restaurant on site.

Room service (during limited hours) is available.

Languages

English

Property amenities

Internet

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi

Parking and transport

Parking on site (GBP 10 per night)
Limited on-site parking
Wheelchair-accessible parking and van parking available

Food and drink

Daily cooked-to-order breakfast available 7:30 AM to 10:00 AM for a fee: GBP 15 for adults and GBP 7.47 for children
A bar/lounge
A restaurant
Coffee and tea in common areas

Things to do

Full-service spa

Conveniences

24-hour front desk
Luggage storage

Guest services

Concierge services
Housekeeping (daily)
Wedding services

Business services

3 meeting rooms
558 square feet of conference space

Outdoors

Terrace

Full-service spa

3 treatment rooms
Aromatherapy
Body scrubs
Body wraps
Couples treatment rooms
Deep-tissue massages
Detox wraps
Facials
Hot stone massages
Manicures/pedicures
Prenatal massages
Reflexology
Sports massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Handrails in stairways
High-pile carpet in room
Lift
Visual alarms in hallways
Well-lit path to entrance
Wheelchair accessible (may have limitations)
Wheelchair-accessible business centre
Wheelchair-accessible lounge
Wheelchair-accessible parking
Wheelchair-accessible path of travel
Wheelchair-accessible path to lift
Wheelchair-accessible public bathroom
Wheelchair-accessible registration desk
Wheelchair-accessible spa
Wheelchair-accessible van parking

Room amenities

Bedroom

Blackout drapes
Premium bedding

Bathroom

Hair dryer
Private bathroom
Rainfall showerhead
Shower
Towels provided

Entertainment

50-inch smart TV with digital channels
Streaming services

Food and drink

Champagne service
Coffee/tea maker
Electric kettle
Free bottled water
Limited room service
Minibar
Tea bags/instant coffee

Air conditioning
Desk
Heating
Individual decor
Individual furnishings
Laptop workspace
Portable fan

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 1:00 AM

Early check-in subject to availability

Early check-in fee: GBP 30.00

Late check-in subject to availability

Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Late check-out subject to availability

Late check-out fee: GBP 30.00

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets: GBP 20 per pet, per night
Only dogs and cats are allowed
Pets cannot be left unattended
Food and water bowls are available
Certain rooms only
You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
Service animals are exempt from fees

Children and extra beds

Children are welcome.

Rollaway/extra beds are available for GBP 35.0 per day.

Cribs (infant beds) are available for GBP 25.0 per day.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

Fee for cooked-to-order breakfast: approximately GBP 15 for adults and GBP 7.47 for children
Self parking fee: GBP 10.00 per night
Pet fee: GBP 20 per pet, per night
Service animals are exempt from fees
Early check-in fee: GBP 30.00 (subject to availability)
Late check-out fee: GBP 30.00 (subject to availability)
Crib (infant bed) fee: GBP 25.0 per day
Rollaway bed fee: GBP 35.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards, and cash

Cashless transactions are available

Noise-free guestrooms cannot be guaranteed

Front desk staff will greet guests on arrival at the property.

We should mention

Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property is also known as

St Giles House Hotel Norwich

St Giles House Norwich

Hotel St Giles House Hotel Norwich

Norwich St Giles House Hotel Hotel

Hotel St Giles House Hotel

St Giles House

St Giles House Hotel Hotel

St Giles House Hotel Norwich

St Giles House Hotel Hotel Norwich

St Giles House Hotel Reviews

8.4

Very good

8.4/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

7.8/10

Property conditions & facilities

7.4/10

Eco-friendliness

6/10 Okay

Stephen

12 Apr 2025

Liked: Cleanliness, property conditions & facilities

Ok hotel..nothing special gut nothing wrong

Stayed 1 night in Apr 2025

8/10 Good

martin

12 Jan 2025

Liked: Cleanliness, staff & service

Stayed 4 nights in Jan 2025

10/10 Excellent

Rob

Business traveller

11 Jan 2025

Liked: Cleanliness, staff & service, amenities

Best served breakfast I have had, pity the room toilet seat was broken along with the bathroom door, they did in fairness offer to move me but it was too much effort and only one night

Stayed 1 night in Jan 2025

10/10 Excellent

Stuart

8 Jan 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 1 night in Nov 2024

8/10 Good

Joseph

Business traveller

6 Jan 2025

Liked: Cleanliness, staff & service, room comfort

Great hotel. Slightly tired (but massive) suite

Another great stay. Welcomed by the ever friendly staff and had a very simple check in. The suite was very spacious, if a little ‘tired’. The collection of furniture was a little comical, with old tiger print sofas and colonial wardrobes all having seen better days. The bed was big and pretty comfortable. The bath was deep and luxurious. However the shower took an age to warm up and left me shivering and wet for about 10 minutes (not great with a cold). For breakfast I opted for the full English, which was fine. I’m not sure value of the value money though. Checkout was super swift and pleasant. Will definitely stay again.

Stayed 1 night in Jan 2025

10/10 Excellent

Mark

29 Dec 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 1 night in Dec 2024

6/10 Okay

Rex

29 Dec 2024

Liked: Staff & service

Convenient

Convenient location but the car park was a mystery so used the municipal car park on the same street. Were given an accessible room which is OK but wasn't requested or needed. Dinner was a very pleasant surprise - it was delicious and we couldn't have been better looked after.

Stayed 1 night in Dec 2024

10/10 Excellent

Clive

23 Dec 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Weekend in Norwich

Very comfortable and accomodating. Enjoyed the hotel Bentley ride. A great city for shopping history, goid eateties and pubs, bars.

Stayed 1 night in Dec 2024

10/10 Excellent

Max

19 Dec 2024

Liked: Cleanliness, staff & service, room comfort

Charming Hotel

Had a great 1-night stay. Staff friendly and helpful. Room was a bit outdated and quiet a few things didn't work or was missing. However what to expect from an old hotel and will return.

Stayed 1 night in Dec 2024

8/10 Good

Matthew

17 Dec 2024

Liked: Staff & service

Stayed 1 night in Dec 2024

10/10 Excellent

Karen

12 Dec 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Fabulous

Great city stay. Fabulous central hotel with lovely staff. Beautiful warm, clean room. Exactly what we wanted for our break

Stayed 1 night in Dec 2024

6/10 Okay

Trevor

7 Dec 2024

Liked: Property conditions & facilities, room comfort

Stayed 1 night in Dec 2024

6/10 Okay

Verified traveller

Business traveller

7 Dec 2024

Liked: Staff & service, room comfort

Disliked: Cleanliness, property conditions & facilities

Stayed 1 night in Dec 2024

2/10 Terrible

tony

Business traveller

6 Dec 2024

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Not Clean

I booked a suite but when I went into the bathroom I found that it had not been cleaned, soap still in the soap dish, and overflowing bin. I was going out and was short on time, complained to the manager who quickly offered a complimentary breakfast and free car park. I asked if they would transfer my bags to the new room due to my lack of time. On my return the room was a basic (much cheaper) but to my dismay the bathroom was filthy, floor was disgusting, shower had hair in it and towel rail rusting. The carpet was stained, bed clean fortunately. I complained in the morning and was told that "they were sorry!" I mentioned that this is the worst hotel thst I have stayed in for years and my breakfast/car park was no saving due to the room down grade...again 'they are sorry!" Not acceptable and am going to take this further!

Stayed 1 night in Dec 2024

4/10 Poor

Clare

4 Dec 2024

Disliked: Cleanliness, property conditions & facilities

Stayed 1 night in Dec 2024

8/10 Good

Debra

2 Dec 2024

Disliked: Property conditions & facilities

Great location, tired facilities

Stayed 1 night in Nov 2024

10/10 Excellent

Naomi

20 Nov 2024

Liked: Cleanliness, staff & service

Stayed 1 night in Nov 2024

8/10 Good

Pamela

Travelled with family

18 Oct 2024

Liked: Cleanliness, amenities, property conditions & facilities

Very clean friendly staff, but it said bar 24/7,yet was closed at 10pm, no nightcap. For four stars I expected filter coffee,I hate instant so morning coffee for me😕

Stayed 2 nights in Oct 2024

8/10 Good

Simon

1 Oct 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice room but tv did not work it said weak signal, location of hotel fab. We were surprised to learn as we were staying at hotel we had to pay £10 to park, breakfast good.

Stayed 1 night in Sep 2024

8/10 Good

PAUL

28 Sept 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 1 night in Sep 2024

6/10 Okay

Jade

Travelled with partner

10 Sept 2024

Liked: Staff & service

Disliked: Cleanliness, amenities, property conditions & facilities

Great location and comfortable beds but the rooms need to be refurbished

Stayed 1 night in Sep 2024

6/10 Okay

Vanessa

12 Aug 2024

Liked: Cleanliness, staff & service

Stayed 2 nights in Aug 2024

8/10 Good

Verified traveller

Travelled with group

7 Jun 2024

Liked: Cleanliness, staff & service, room comfort

Mixed feelings about this hotel

The beds were tired, the shower leaked into the bedroom and the bathroom extractor fan went on for 40 minutes. On the plus side great location, desk staff were very friendly and parking was secure

Stayed 1 night in May 2024

10/10 Excellent

Andrew

3 Jun 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 1 night in Jun 2024

6/10 Okay

Verified traveller

Business traveller

28 May 2024

Liked: Cleanliness, staff & service

Not for business, ok for pleasure

I recently stayed at the St Giles on a business trip. Couldn't fault the people who work there, absolutely everyone I interacted with was wonderful. Areas for improvement: one of the light bulbs wasn't working in the room and hadn't been changed, and the lighting in the room in general was very dark when trying to work. There were no accessible plug sockets in the room to plug my laptop in - again tricky when working. I ended up doing a zoom call sat on the floor plugged into a socket under a dressing table (not desk) by unplugging the fridge because of a lack of access. I accept the hotel is old but these are really basics that most people will need and so perhaps thought to renovating with the end user in mind might be useful. The TV didn't work properly for poor signal which is easily resolved. The water took a considerable time to warm up which is fine if you're not in a hurry to get somewhere. All in all, if you're going to Norwich for a leisurely trip and not in a hurry then this hotel is probably for you. If you need efficiency and the ability to work it's probably not the best choice.

Stayed 2 nights in May 2024