St Giles House Hotel

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Dates

January 2025

February 2025

Couples treatment room(s), body treatments, aromatherapy

Overview
Rooms
Location
Policies

Very good

Popular amenities

24/7 front desk

Room service

Parking available

Spa

Bar

Breakfast available

Explore the area

41-45 St Giles St, Norwich, England, NR2 1JR

Norwich City Hall
‪4 min walk‬
Norwich Theatre Royal
‪4 min walk‬
Market Place
‪4 min walk‬
Norwich (NWI-Norwich Intl.)
‪16 min drive‬

Room options

Twin Room (not dog friendly)

Sleeps 2
2 Twin Beds

Junior Suite (not dog friendly)

Sleeps 2
1 Double Bed

Georgian Suite (not dog friendly)

Sleeps 2
1 Double Bed

Premium bedding, minibar, individually decorated, individually furnished

Standard Double Room

1 sq m
City view
Sleeps 2
1 Double Bed

Superior Double Room (not dog friendly)

Sleeps 2
1 King Bed

Executive Double Room (not dog friendly)

1 sq m
City view
Sleeps 2
1 Double Bed

The Georgian Double (dog friendly)

Sleeps 2
1 Double Bed

Similar properties

Pet-friendly

Free WiFi

Restaurant

Breakfast available

for 1 room

includes taxes & fees

6 Feb - 7 Feb

About this property

Norwich hotel in Norwich City Center with a full-service spa and a 24-hour front desk

This hotel features a full-service spa, a restaurant, and a bar/lounge. WiFi in public areas is free. Additionally, coffee/tea in a common area, massage/treatment rooms, and conference space are onsite.

St Giles House Hotel offers 24 air-conditioned accommodations with minibars and complimentary bottled water. These individually decorated and furnished accommodations include desks. Beds feature premium bedding. 50-inch Smart televisions come with digital channels.

Bathrooms include showers with rainfall showerheads, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Additionally, rooms include coffee/tea makers and portable fans. Housekeeping is provided daily.

The onsite spa has 3 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages, and facials. A variety of treatment therapies are provided, including aromatherapy and reflexology.

Our customers tell us they can't get enough of the helpful staff at St Giles House Hotel. During your stay, you're just a quick walk from St Giles Church. Free WiFi in public areas, a full-service spa, and a restaurant are available. This property offers pet-friendly amenities like food and water bowls.

Free WiFi
Grab something to eat at the restaurant or stop for a drink at the bar/lounge
Cooked-to-order breakfast served daily for a fee
Self parking available for a fee
Indulge with massages, reflexology, or facials at the spa
Services include a concierge, luggage storage, and wedding services
Steps from St Giles Church and Binham Priory
Cats and dogs welcome for a fee (restrictions apply)
Pet-friendly amenities are available, including food and water bowls

St Giles House Hotel offers its guests a full-service spa. There's a restaurant on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces.

Event space at this hotel measures 558 square feet (52 square meters) and includes conference space. Spa services, a terrace, and coffee/tea in a common area are also featured at St Giles House Hotel. Limited parking is available for a fee and is offered on a first-come, first-served basis.

Smoking is allowed in designated areas at this 3.5-star Norwich hotel.

For a fee, guests can enjoy cooked-to-order breakfast daily from 7:00 AM to 10:30 AM.

St Giles House Hotel has a restaurant on site.

Room service (during limited hours) is available.

Languages

English

Property amenities

Internet

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi

Parking and public transport

Self parking on site (GBP 10.00 per night)
Limited on-site parking
Wheelchair-accessible parking and van parking available

Food and drink

Cooked-to-order breakfast available for a fee daily 7:00 AM–10:30 AM: GBP 14.95 for adults and GBP 7.47 for children
1 restaurant
1 bar
Room service available
Coffee/tea in a common area

Things to do

Full-service spa

Conveniences

Lift
Reception hall

Guest services

24-hour front desk
Concierge services
Daily housekeeping
Luggage storage
Wedding services

Business services

Conference space (558 square feet)
Meeting rooms - 3

Outdoors

Terrace

Spa

3 treatment rooms
Aromatherapy
Body scrubs
Body treatments
Body wraps
Couples treatment room(s)
Detox wraps
Facials
Manicures and pedicures
Massage - deep-tissue
Massage - hot stone
Massage - prenatal
Massage - sports
Massage/treatment rooms
Reflexology

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Lift
Handrails in stairwells
Deep-pile carpet in room
Visual alarms in hallways
Well-lit path to entrance
Wheelchair-accessible business centre
Wheelchair-accessible lounge
Wheelchair-accessible parking
Wheelchair-accessible path of travel
Wheelchair-accessible path to lift
Wheelchair-accessible public bathroom
Wheelchair-accessible registration desk
Wheelchair-accessible spa
Wheelchair-accessible van parking

Communal living room
Designated smoking areas

Room amenities

Bedroom

Air conditioning
Bed sheets
Blackout drapes/curtains
Heating
Portable fan
Premium bedding

Bathroom

Hairdryer
Private bathroom
Rainfall showerhead
Shower
Towels

Entertainment

50-inch smart TV
Digital channels
Streaming services

Food and drink

Champagne service
Coffee/tea maker
Electric kettle
Free bottled water
Free tea bags/instant coffee
Minibar

Desk
Individually decorated
Individually furnished
Laptop-friendly workspace

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 1:00 AM

Early check-in subject to availability

Early check-in fee: GBP 30.00

Late check-in subject to availability

Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Late check-out subject to availability

Late check-out fee: GBP 30.00

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets: GBP 10 per pet, per night
Only dogs and cats are allowed
Food and water bowls are available
Certain rooms only
You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
Service animals are exempt from fees

Children and extra beds

Children are welcome.

Rollaway/extra beds are available for GBP 35.0 per day.

Cribs (infant beds) are available for GBP 25.0 per day.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

Fee for cooked-to-order breakfast: approximately GBP 14.95 for adults and GBP 7.47 for children
Self parking fee: GBP 10.00 per night
Pet fee: GBP 10 per pet, per night
Service animals are exempt from fees
Early check-in fee: GBP 30.00 (subject to availability)
Late check-out fee: GBP 30.00 (subject to availability)
Crib (infant bed) fee: GBP 25.0 per day
Rollaway bed fee: GBP 35.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards, and cash

Cashless transactions are available

Noise-free guestrooms cannot be guaranteed

Front desk staff will greet guests on arrival.

We should mention

Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property is also known as

St Giles House Hotel Norwich

St Giles House Norwich

Hotel St Giles House Hotel Norwich

Norwich St Giles House Hotel Hotel

Hotel St Giles House Hotel

St Giles House

St Giles House Hotel Hotel

St Giles House Hotel Norwich

St Giles House Hotel Hotel Norwich

St Giles House Hotel Reviews

8.2

Very good

8.4/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

7.6/10

Property conditions & facilities

7.4/10

Eco-friendliness

8/10 Good

Pamela

Travelled with family

18 Oct 2024

Liked: Cleanliness, amenities, property conditions & facilities

Very clean friendly staff, but it said bar 24/7,yet was closed at 10pm, no nightcap. For four stars I expected filter coffee,I hate instant so morning coffee for me😕

Stayed 2 nights in Oct 2024

8/10 Good

Simon

1 Oct 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice room but tv did not work it said weak signal, location of hotel fab. We were surprised to learn as we were staying at hotel we had to pay £10 to park, breakfast good.

Stayed 1 night in Sep 2024

8/10 Good

PAUL

28 Sept 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 1 night in Sep 2024

6/10 Okay

Jade

Travelled with partner

10 Sept 2024

Liked: Staff & service

Disliked: Cleanliness, amenities, property conditions & facilities

Great location and comfortable beds but the rooms need to be refurbished

Stayed 1 night in Sep 2024

6/10 Okay

Vanessa

12 Aug 2024

Liked: Cleanliness, staff & service

Stayed 2 nights in Aug 2024

8/10 Good

Verified traveller

Travelled with group

7 Jun 2024

Liked: Cleanliness, staff & service, room comfort

Mixed feelings about this hotel

The beds were tired, the shower leaked into the bedroom and the bathroom extractor fan went on for 40 minutes. On the plus side great location, desk staff were very friendly and parking was secure

Stayed 1 night in May 2024

10/10 Excellent

Andrew

3 Jun 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 1 night in Jun 2024

6/10 Okay

Verified traveller

Business traveller

28 May 2024

Liked: Cleanliness, staff & service

Not for business, ok for pleasure

I recently stayed at the St Giles on a business trip. Couldn't fault the people who work there, absolutely everyone I interacted with was wonderful. Areas for improvement: one of the light bulbs wasn't working in the room and hadn't been changed, and the lighting in the room in general was very dark when trying to work. There were no accessible plug sockets in the room to plug my laptop in - again tricky when working. I ended up doing a zoom call sat on the floor plugged into a socket under a dressing table (not desk) by unplugging the fridge because of a lack of access. I accept the hotel is old but these are really basics that most people will need and so perhaps thought to renovating with the end user in mind might be useful. The TV didn't work properly for poor signal which is easily resolved. The water took a considerable time to warm up which is fine if you're not in a hurry to get somewhere. All in all, if you're going to Norwich for a leisurely trip and not in a hurry then this hotel is probably for you. If you need efficiency and the ability to work it's probably not the best choice.

Stayed 2 nights in May 2024

6/10 Okay

Marcus

26 May 2024

Stayed 1 night in May 2024

10/10 Excellent

Sarah

17 May 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 1 night in May 2024

4/10 Poor

Joanne

Travelled with partner

4 May 2024

Disliked: Cleanliness, property conditions & facilities

Beautiful building but a lot of money for what we ended up with. The room was dirty and not well maintained. The bathroom needs a serious update. A shame because the building is beautiful but there’s clearly no money being spent on the upkeep. Won’t be coming here again.

Stayed 1 night in May 2024

8/10 Good

Graham

Travelled with family

2 May 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Good quality room and an excellent environment. Close to historic parts of Norwich.

Stayed 1 night in Apr 2024

4/10 Poor

Dot

Travelled with partner

1 May 2024

Liked: Cleanliness, property conditions & facilities

Had to hunt for receptionist for quite some time, approaching 10 mins. Found a body eventually and receptionist arrived. Very efficient check in and service after that. Bathroom v basic. Breakfast not too good. Felt that manager was trying hard but some staff perhaps needed more training.

Stayed 1 night in Apr 2024

10/10 Excellent

Jonathan

29 Apr 2024

Stayed 1 night in Apr 2024

10/10 Excellent

Mark

26 Apr 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 1 night in Apr 2024

10/10 Excellent

Rebecca

Travelled with family

18 Apr 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lovely stay

Fabulous location Friendly service Beautiful hotel with character

Stayed 1 night in Apr 2024

8/10 Good

Martin

6 Apr 2024

Stayed 1 night in Apr 2024

6/10 Okay

john

Travelled with partner, Travelled with group

4 Apr 2024

Liked: Cleanliness, staff & service, amenities

If is convenient. A little tired. Bathroom needed an upgrade.

Stayed 2 nights in Mar 2024

6/10 Okay

john

30 Mar 2024

Liked: Cleanliness

It was relatively expensive and bit eccentric, a blend of stylish and unloved. Shower was tired and old. Would stay again if other options not available.

Stayed 1 night in Mar 2024

10/10 Excellent

Lisa

29 Mar 2024

Stayed 1 night in Mar 2024

6/10 Okay

lizabeth

Travelled with group

22 Mar 2024

Liked: Cleanliness, staff & service

This was more “barebones” than it appears in photos. A bit worn, but clean and the staff was very kind and helpful.

Stayed 1 night in Mar 2024

4/10 Poor

Kelly

12 Mar 2024

Stayed 1 night in Mar 2024

4/10 Poor

Alex

11 Mar 2024

Stayed 2 nights in Mar 2024

8/10 Good

Matthew

Business traveller

24 Feb 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Fantastic location in the centre of Norwich

Fantastic value for money hotel right in the centre of Norwich - as long as you’re staying midweek? It’s not perfect - my room was looking a little tired and that was after an upgrade. You have to expect a few minor issues but you’re supporting an independent hotel. There is car park right in the middle of town which can be a challenge to reach. The entrance from the car park isn’t too grand and it’s a guess where the reception is. It needs a bit of money spending on it and could do with a chef in the evening but I’m guessing they’ll get there. The staff are all very helpful and an asset to the hotel. I will be staying at St Giles again.

Stayed 1 night in Feb 2024